Owlet Baby Care Anmeldelser 

We bought the owlett sock for my baby. Easy set up and has been fantastic. It has recently saved my toddlers life. Her oxygen saturation kept drastically dropping when she went to sleep. A and E dr's all concluded the same. Positional asphyxiation. Considering she is now 18 months, sleeps in a temperate room, firm mattress, smoke free house, approved sleeping bags. We research everything. Nothing otherwise wrong with her. She honestly would have failed to live after her oxygen plummeted within half hour of sleep. I cannot praise this sock enough. It is the only reason I can sleep at night and my LO is still here.

Honestly the worst purchase we have ever made. The BIGGEST waste of money.

For a product that is supposed to give you peace of mind, all it does is stress me out.

The camera hardly ever works. Constant connectivity issues.

Save your money!

Bouth the Owlet sock and Cam 2 as we have a baby on the way. For years I have been adamant that we needed an Owlet. However when setting it up prior to baby's arrival, we've had issues with notifications for one of our phones. The settings are the same and we've checked and tried everything under the sun to try and get the other phone working as it should, but notifications automatically switch off after a few seconds for no known reason.

I contacted the customer care team and had probably 2 weeks of back and forth with them. They asked us to try a couple of things again which we did, which made no difference. Then they sent a message just saying they update their app every 2 to 3 weeks so to wait for the update and see if that fixes it. When questioned, I was told there was no fix planned in any app updates relating to our problem. So basically just fobbing us off.

We've lost all confidence in the product and their service now, and ultimately it is no good if only 1 parent can use it properly! We're going to sell it and buy something different instead as this just isn't fit for purpose unfortunately.

During my postpartum depression, I spent three months going back and forth with customer service regarding a faulty device. I was repeatedly asked to perform the same troubleshooting steps and provide identical photos and videos over and over again. I continued cooperating because I was explicitly promised that the entire base unit would be replaced as a final step if I followed their troubleshooting process.

Despite this, they kept avoiding the topic of replacing the base station, and my support tickets were repeatedly closed without resolution, forcing me to reopen new cases and chase responses myself. Instead of honoring their promise, they sent me three replacement sensors, none of which solved the issue.

Towards the end of the process, a supervisor attempted to close my case entirely by blaming the malfunction on my baby’s sleeping movements, even though my baby was lying completely still when the errors occurred.

After three months, I ultimately received a replacement base unit only because I refused to give up after my case had been closed. The replacement immediately resolved the problem, meaning months of frustration could have been avoided had they acted responsibly and treated their customers with basic respect.

After three months of exhausting communication during an already vulnerable postpartum period, I was left feeling treated with a complete lack of empathy and accountability.

I cannot recommend this product or company. There are many similar alternatives on the market, and I strongly advise choosing another brand.

Was a bit tricky to set up initially but got their in the end - prob needs to be bit more clear in its instructions.

Love the product though and gives great peace of mind.

Had a faulty sensor originally and was a bit of back and forth getting it sorted but it's good now and customer service were very helpful once I got them on the phone.

Needs a bit of improvement in the customer support area but overall a great product and would recommend.

I have an open warranty claim (Ticket #2296600) from January 25th for a defective Cam 1. Despite Owlet agreeing to a replacement, I have been ghosted for nearly three weeks.

When I finally got someone on the phone, I spoke to an agent named Scott who was incredibly dismissive and arrogant. When I pointed out that my emails were being ignored, his response was to mock the fact that I had 'only sent one email'—as if that justifies a 20-day delay for a safety-critical baby monitor.

Scott’s 'sociopathic' lack of empathy for a parent without a monitor is a reflection of Owlet's 1.6-star reputation. I shouldn't have to chase a company to honour a legal warranty. Since Owlet and Scott refuse to provide a tracking number, I am now filing a formal 'Unfair Trade Practice' complaint with Service Alberta and a dispute with TD Visa to get my money back. Parents: do not trust this company with your baby’s safety or your money.

Terrible!! Was fine for the first 3 months then Suddenly stopped reading. The alarm goes off multiple times a night saying ‘difficulty getting a reading’. Getting no sleep because of it.
Emailed the UK email and been ignored for weeks. The US one don’t reply.
Do not waste all that money, they are terrible

Kind of wish I never bought it. Isn't compatible with Google home, disconnects all the time, lags when trying to view clips, blue light on the camera is quite bright and makes my baby want to play with the shadows it casts. Overall disappointed. The best thing about it is the clipping system it comes with the hide the wires. We didn't get the sock so can't say anything about that.

Das ist der reinste Schrott! Das Ding piept ständig, selbst wenn alles in Ordnung ist, weil diese blöde Socke ständig die Verbindung zur Basisstation verliert und wie verrückt piept! Sobald das Kind einschläft, fängt das Mistding an zu piepen. So ein Mist! Manchmal schalte ich das Ding die halbe Nacht aus! Und die Basisstation hat keinen Ladeanschluss und funktioniert nur mit Netzstrom, also kann man sie nicht unterwegs benutzen.jefen

First 3 months to 4 months fine....then camera keeps switching off...audio is making weird noises...socks constantly disconnects....Owlet UK complete waste of time and refer you to US email address then your lucky to get 1 email a day from them. We have jumped through hoops of troubleshooting prompts on top of picture requests of wifi connection...what phone we have....whether camera or audio is connected or disconnected...oh yes and what version of the app we are using as well as a plethora of others....so far we are on day 11 of troubleshooting with our daily email via US because UK don't want to know....lord grant me patience because for the price of this set up is seems nothing short of cheap and nasty and that includes the customer service.

When it works its a helpful piece of mind, but the UI is borderline unusable, and reliability and troubleshooting issues are near constant. Would not reccomend this product.

I am beyond frustrated with Owlet. After nearly 3 years of relying on this monitor, it completely stopped connecting (Error OC 21) out of nowhere. No power outages, no network changes—it just quit.

As a stay-at-home mother with two children under the age of two, this monitor is a necessity, not a luxury. I spent a week struggling without it, only to be met with a brick wall by their support team. I spoke with a 'Supervisor' named Brooke, who was utterly unhelpful. Instead of offering a real solution for hardware that clearly failed, she repeatedly told me to change my Wi-Fi settings (which haven't changed in years) and then abruptly ended the chat, stating she could not help me further.

It is a shame that a company marketing itself on the 'well-being of children' shows such a complete lack of empathy or support for the parents actually using their products. I have never experienced a support team so unwilling to help a loyal customer. Save your money and buy from a company that actually stands by their hardware

Incredibly difficult to setup. My wife and I both work high end IT jobs and could not figure this out. The support is terrible. What a joke of a product. Riding the coattails of FDA approval. You know what else got FDA approval? OxyContin, the drug that caused the Opioid crisis. I'd rather be hooked on fentanyl than go through this setup process again.

My owlet sock base station quit connecting to WiFi after less than 10 months of use. Then owlet refused to honor their warranty of 1 year from the date of registration. They decided to go off my date of purchase. July 19th 2024. My child was born in January of 2025. The product quit working at the beginning of December of 2025. After providing owlet customer service with all the necessary proof showing that the product wasn’t working correctly they still denied a replacement. The sock and base were still working without WiFi, but after following the directions of the customer service rep to try to factory reset the device, it made the base quit working entirely. I provided proof to them of that as well. They again denied a replacement. I paid $200+ (thanks to it being on sale during Amazon prime days) only for it to quit working after 10 months of use. Also it did not fit my son until March of 2025 but I was still going off the date I got home from the hospital with him and registered the device. Which was in January. Overall I loved the sock, but it was very disappointing that they would not honor their warranty policy that is clearly stated on their website.

Camera randomly stops working. Support chat is useless. Was told that it would submit a ticket and then at the end of the chat it said it’s incapable of submitting a ticket. Don’t waste your time and money.

The dream sock and cam 2 does not work.

I spend days trying to set the sock and camera up, following random reddit guides to resolve one issue after another. The sock worked once a few minutes.

Next time i tried turning the cam and sock on, it would not connect to wifi

It's not medical device. My son come after tga vsd surgery his heart is doing good now . The sock super hard to set up . And sometimes it's show oxigen level 98 % but heart is 50 . His lips and color very good sleep peaceful. That is no possible for heart to be 50 and oxigen 98. So much stress for parents who go already so much stress and extreme. Don't spend your money on something that is not real reading.

Médiocre !
Rien ne va...
Payer une fortune pour un appareil pire que Temu.

This thing belongs in the bin along with their non-existent support.
Always disconnects. App gets stuck loading. Can't reset the password for the account. Tried contacting support and have to wait 2-3 business days.

Get the Eufy Smart Sock instead.

KEINE RÜCKERSTATTUNG ERHALTEN!

leider habe ich mich viel zu wenig über den Online Shop befasst, bevor ich dort bestellt habe. Ich hab mit Sorge um mein Baby, die owlet dream sock im Mai bestellt, habe sie im Oktober dann ausprobiert und festgestellt, dass sie nicht funktioniert. Nach sehr sehr langem hin und her telefonieren und etlichen emailverkehr, mit Tipps wie die Socke funktionieren könnte, sind wir zum Entschluss gekommen, dass sie defekt ist und ich sie zurücksenden darf. Diese ist dann am 12.11. beim Händler angekommen und BIS HEUTE 08.12. habe ich KEINE ERSTATTUNG erhalten !! Ich werde andauernd am Telefon abgewimmelt mit den Ausreden ( technische Fehler, wir leiten das weiter, wir kümmern uns drum etc.) und wir reden hier von mehr als 250€! Das ist nicht wenig Geld !
Bodenlose Frechheit, niewieder Owlet!!