Owlet Baby Care Anmeldelser 

We had an issue connecting our dream sock to our wifi at home (for some reason it disconnected after we had been using for 2 months without issues), so I started a chat with their AI support which was not able to fix the problem so they transferred me to a real person. Vincent was initially pleasant and seemingly very eager to help - about 5 minutes later after he transferred me to an email chain and out of the chat, and long story short he eventually just ghosted me. I was not disrespectful and felt like I was being very cooperative following every instruction he was sending me but the issue was not being fixed and seemed to be getting worse as my dream sock then disconnected from the app entirely. I simply stated, word for word "this seems like i am only going backwards and is getting quite frustrating" - no cussing, no attacking, just calmly expressing my frustration as this was 11pm and I had been working on this now for over an hour between AI and Vincent. Vincent did not respond after that, I asked for a follow up to see what else I can try and the next day I still had no response. I am incredibly disappointed with their customer service - I would understand if I was being rude to him why he would ghost me like that, but given that wasn't the case it really got my gears grinding that for a product designed around baby safety that the support is so incredibly lacking . 0 stars for Vincent himself if I were able to do so. Shame on you Vincent and Owlet customer service for allowing such neglect.

Contacted the company via email, IM chat on their site, google review, trust pilot, google reviews, and instagram. Their "customer service" is ABSOUTELY USELESS. It has been 3 weeks and BBB just closed my case as "unanswered" because Owlet never even responded. No wonder they have so many lawsuits right now. All their "customer service" is is generic automated responses...and when you get an actual person (maybe)....alll they do is pretty much say they cant help OR they try wasting your time with "let me talk to another team" about this. Thats what someone named Ezra told me in the chat and instead of wasting time, i submittted my issue to via email to them and Ezra emailed back saying they cant help. LIES after LIES after LIES

The worst experience you can imagine with a young baby. Both the sock and camera are borderline un-usable. The sock base (which makes the noise) doesn’t have Bluetooth strong enough for it to be in our room & therefore stays in the babies room, waking them when it does inevitably disconnect from Bluetooth (not a WiFi issue). The cam on the other hand is even worse & has major issues connecting to WiFi even when within a couple of metres of the router.

You’ll spend all your time trying to reconnect or resettle your baby with these products.

I can say this strongly enough, do not buy under any circumstances. The most expensive products in the baby monitoring market with the absolute worst performance.

I am filing this complaint because I have been trying to resolve a return issue with Owlet since May 14, but I still have not received the help needed to return their merchandise.

My order was shipped in two separate packages. After receiving the items, I started the return process within my return window. However, UPS mistakenly sent the return packages to the wrong location, causing them to be returned back to me instead of Owlet.

I contacted UPS, and they told me they could not issue new labels or a refund because they are not the owner of the merchandise. UPS advised me to contact Owlet for replacement return labels.

I contacted Owlet on May 14 and requested two new return labels for the two packages. Since then, I have followed up multiple times. I was told by Vincent that someone would assist me within 24 hours, but I never received help. I later contacted Owlet again and was told I would receive assistance within an hour, but that also did not happen.

I was then told the issue was assigned to a manager and needed approval from Headquarters before labels could be sent. This has been very frustrating because I am only trying to return Owlet’s merchandise within my return window.

I currently have both packages ready to ship back. I am willing to provide photos, drop-off receipts, tracking information, or any proof needed. I am also willing to wait until Owlet receives, inspects, and verifies the items before processing my refund.

I am not asking for a refund before Owlet receives the merchandise. I am only asking for the labels needed to return the items properly.

My requested resolution is for Owlet to provide two new return labels, honor my return window since I contacted them within the return period, allow me to ship the products back, and process my refund after the items are received and verified.

Terrible device. Constantly cuts out. Does not give live reading, when I pay for monthly subscription. When contacted help chat, they’ve essentially said my WiFi in not compatible, we have high speed internet that has no other issues with all other devices in our house. Do not recommend, get another device for your baby.

Sometimes it works but typically drops signal and spend more time working to connect and keep connected. Overall it’s OK but good when it does work. (Would not purchase again or recommend)

This company uses planned obsolescence. We bought a used owlet sock and it is no longer supported by the company. So if you buy their products there is a good chance it will stop working while you own it for no reason other than there's a new model. Run far and run fast to any other reputable company that actually cares about the families they serve.

Wir hatten die Owlet Sock 3 waren auch sehr zufrieden damit. Jetzt ist sie nach ca. 2 Jahren defekt. Diese Socke gibt es nicht mehr und es ist weder möglich Ersatzteile zu bekommen noch sie in Reparatur zu geben. Die Antwort vom Kunden Support, wir sollen doch einfach die neue Socke kaufen und Teil der Owlet Familie bleiben…einfach unverschämt bei diesen Preisen.

Honestly the biggest waste of money. I have regrettably continued buying for all my babies, as i believed it was a good product. But the amount of times i have had to struggle to get the cam 2 connected to WiFi is an absolute joke!!! And owlet offers no support. Would not recommend to anyone

Doesnt work and they just tell you to troubleshoot. Waste of moneh

If I could give 0 stars i would!

I got sent a camera with a cable that does not work. I have written close to 20 e-mails back and forth trying to get them to replace it. And every time I provide some proof or info they request, I get a new e-mail with more they need. Now they have begun asking for info and proof i have already given them. Which I tell them, but they just ignore that fact.

I seems to me that they are trying to tire me out, so they dont have to replace the cable

Absolute worst customer service i have ever experienced. Do NOT recommemd do by anything from them

Völlig überteuert für das was die Firma da abliefert. Seit Wochen nur Probleme mit der Kamera. Oder der Socke. Support kannst in die Tonne drücken. Mehr als ihr Tutorial zum verbinden und einschalten kann der Support auch nicht sagen.
Wir sind absolut enttäuscht von eigt so einer geiler Idee. Es hat uns am Anfang wirklich sehr die Angst genommen. Aber mittlerweile ist es einfacher wirklich immer beim Baby vor Ort zu sein als hier ein Fehler korrigieren zu wollen

Owlet sucks. Camera literally never loads or connects. The $20 monitor on Amazon works miles better than this

I have to say that although I’ve managed to connect the camera and the sock, the amount of false alarms that are triggered just because she’s moving is ridiculous! They’re so loud aswell and wakes my husband up and I have to run back to the base while I’m doing nappy change every minute to switch it off! Why invent such a system! Also the base disconnects so easily and I have to wait until it’s finished its tantrum to start the session again in the middle of the night! As for the camera, it works most of the time but every single time when I’m monitoring my child during the day, the camera goes off connection for at least a few minutes and I can’t see what’s going on anymore which scares me! Please fix your connection issues at this price!

Placed an order almost 2 weeks ago and it hasn’t even been processed. An inquiry on order status was met with an auto-reply email 3 days later that they’d respond in 2-3 more days. Comical.

Does not work, spent a whole 2 days trying to connect in different ways with different routers and settings, I am a professional network administrator, electrician/ automation engineer and programmer and never had a product not be able to work one way or another, absolute garbage Dont buy is a waste of your time the most valuable thing on earth

Impossible to set up! Wish I had read the reviews here and not all the raving buzz on other social media channels.

For an expensive device that is supposed to give new parents peace of mind, this really stressed me out on my first days postpartum. DO NOT BUY

I have used the owlet camera for over two years and have sometimes had issues with the app freezing or requiring a hard reset but other than that it was fine- until it was not. I can no longer connect my camera to my phone it simply won’t connect to the QR code and it clearly has become faulty. After TWO WEEKS of troubleshooting, downloading apps and testing WiFi connections, sending my download versions and app versions and so much more I feel like I’m getting absolutely nowhere with the technical support. For the amount of money I have paid for this product I am simply finding it tedious now and never ending. It’s as if they just don’t want to believe their product isn’t working. I’m fed up of waiting for a resolution now and have had to fork out £50 for an alternative monitor while all this carry on is happening.

I would never recommend the **Owlet Cam 2** or the **Owlet Smart Sock**. It’s a very expensive baby monitoring system and both devices failed when we tried to use them for our second child.

The camera would not scan the QR code during setup, making it impossible to use. The sock also would not work and we were told it’s due to outdated software and that it is no longer supported.

Customer support simply said everything is out of warranty and there is nothing they can do, even though the devices had very little use and had just been sitting safely since our first child.

Now we are left with an expensive system that doesn’t work and no monitor for baby number two. Very disappointing experience for such costly products. I would not purchase from **Owlet** again.

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