Owlet Baby Care Anmeldelser 

The app sucks. Takes multiple times to load for you to actually see your child on the monitor. It also has a lag. While the peace of mind with the sock monitor is great, wish I would have gone with the nanit instead for monitoring purposes.

Absolute WASTE OF MONEY!!!!! Constantly beeping, saying it’s fitted wrong or connectivity issues. The last thing you need when you’re trying to get your baby to sleep. It’s infuriating. Worst product I’ve ever purchased

I got this thinking I’m going to be cool tech first parent. But this was not it. Absolute trash product and a waste of big bucks. Like every other review says I’ve not got it for more than an hour without some false alarm about the positioning being off (it’s on a wiggly baby for heavens sake), or Bluetooth not connecting or some silly issue. Ultimately I’ve been unable to get any useful data off it

Great company I have the sock & cam 2 for my son can’t fault them at all they’re brilliant, customer service is also fabulous my cam 2 broke just stopped connecting a few days after setting it up while pregnant I emailed owlet care and after back and fourth with them trying their best to help with a solution to fix it they sent me out a whole new camera and then a few weeks ago I was moving my sons room around and accidentally snapped the wire out of the plug, my fault entirely, I emailed them asking to point me in the right direction for a new one, as I can’t find one anywhere due to the sensor for the temp and humidity of the room being attacked to the wire, they replied for my shipping address to send me a new one. Brilliant service
Their products are on the pricier side compared to your normal market street monitors but so worth it.
Fabulous company

I am writing to express my deep dissatisfaction with the customer support I received regarding my Owlet device. I bought this product for one reason: peace of mind. Instead, it delivered the exact opposite.For an entire week, my family and I suffered through sleepless nights filled with anxiety because we could not use the device. I spent multiple days and hours at a time trying to resolve the issue with your support team. While the agents were friendly, they were completely useless in solving the problem.I was forced to jump through endless hoops that led nowhere. Ultimately, I had to figure out the problem and the solution entirely on my own. I have the complete email transcripts proving this entire timeline.The issue eventually resolved only after I attempted the setup through a mobile hotspot and then reconnected the device to my dedicated 2.4 GHz network. This workaround appeared to "unstick" the stalled setup process. I have already sent your support team screenshots of this resolution, hoping this vital information can be used to help future parents facing the same glitch.A device meant to alleviate parental stress should not require the customer to act as their own technical support team. I am incredibly unhappy with how this went and expect a senior representative to review this failure.

Constant false alarms great for building anxiety, Wi-Fi range is poor that works one day and then not the next Wi-Fi hasn’t changed. Location hasn’t changed. It just makes up as goes along. If you pick up your baby the alarm goes off.
Waste or money

Nutzen die Socke und die Kamera seid einiger Zeit und sind mit allem sehr zufrieden. Hat alles von Beginn an funktioniert und liefert uns über die App zuverlässig alle Werte und Daten. Wir sind sehr zufrieden.

Purchased Dream Sock and Cam. App design very bad, UI is laggy and connections to devices slow. Constant wifi connection issues (I have tens of devices in the network and no problems with the others). App does not even give any real information about the network connected. UI of the base station is also horrible. Powering off, resetting or wifi pairing requires pushing the button certain time while plugging power cable in while there is some annoiying audio chirps. Of course if the device would operate solid, these actions would not be needed regularly. Unbelievable bad design for product that is sold 2026.

The monitoring sort of works when connected. However, customization for notifications and sounds etc are missing (I don't want to hear any unrelevant sounds in the middle of the night other than critical health alarms). Overall great idea for product but very poor implementation.

Den i särklass sämsta produkt jag någonsin köpt. Varenda gång det är ett nytt nätverk så tar det antingen en j•vla tid eller så går det inte alls att koppla upp sig.
Vad ni än gör, köp INTE!

An expensive product which is ok when it works but the sensor sock wears out and they won't supply spares even if you want to buy them. Their customer care is run by bots and if you do get a human they are smugly unhelpful .... don't buy their products. Another scamming company just interested in the first hefty wedge of money spent with them with no aftercare or support.

When the product works... I'm sure it's great.
This is a costly product compared to others on the market, let's be honest. Ours worked for 2x weeks, no changes to our home, our internet connection, didnt move the camera at all, nothing. But it stopped working. For WEEKS we have been emailing back and forth with the 'support' centre to resolve the issue and get our camera working. With no luck. They send email after email after email with new troubleshooting they expect you to complete. We're up to 15 emails of 'troubleshooting' and they still refuse to replace or refund our item despite it not working. They know full well we have a newborn and the importance of functioning safety items not to mention the lack of time we have to fiddle around with a faulty products 'troubleshooting' and still refuse to replace or refund. I would not under any circumstance recommend Owlet, purely because if something doesn't work, Goodluck getting any genuine support. It's a piss take.

Poor connection- shocking price point for this product. Look elsewhere for peace of mind. Not even going to try customer service going off other reviews. Learn from my mistakes!

Waste of time and money, wouldn’t recommend. We have the sock and the Cam 2 and have had terrible experiences with both - the company overpromises and under delivers and for the price of the products this just isn’t good enough!

Awful connection. And always at the worst times. It will lose connection in the middle of the night at least three nights a week.
We never ended up using the sock because of reviews of it leaving burns on infants feet.
We bought it to bring some peace of mind, especially at night so I could sleep better.
Overall, it was SOOOO expensive for a really crappy camera. Not worth it.

Service après vente médiocre. Chaussette même pas utilisé, j'ai demandé à la retourner ils ont fait trainer mes mails, leur téléphone n'est même pas valide, pour me dire ensuite que j'étais hors délai pour la retourner, je n'ai même pas eu de réponse à mon dernier mail. Si j'avais vu les avis avant, jamais je ne l'aurai acheté.

I wouldn’t even give it a one star. DO NOT BUY THE OWLET CAM 2 IT IS A WASTE OF MONEY!!!!!!!!!
Even after going through the effort of setting up a separate WiFi to facilitate the rubbish camera connection it drops EVERY DAY!!! IT has dropped for the past 4 weeks. Diabolical when this is a tool to keep your child safe

I purchased the Owlet dream duo weeks before my son was born, looking for peace of mind. My son unexpectedly arrived early at 36 weeks with Transient Tachypnea of the Newborn (TTN), a serious breathing condition, and spent 8 days in the NICU.When we were finally discharged, I desperately needed this device to monitor his breathing so I could sleep. Instead, the product completely failed to set up. I spent hours watching YouTube and TikTok tutorials trying to troubleshoot it myself because Owlet’s actual support was useless.I contacted Owlet Customer Care on 21 May 2026. For nearly three weeks (up until June 12th), I have been trapped in an endless loop with an automated bot. It repeatedly asks for the exact same information, gives the same generic troubleshooting advice, and demands screenshots that I have already provided multiple times. There is zero human resolution.This expensive device is completely worthless if it cannot even be set up. It has caused nothing but immense frustration, irritation, and sleepless nights spent constantly panicking over my son's breathing. He is currently wearing nothing because this device does not work. I absolutely do not recommend this product. Save your money and look into Nanit or Angelcare instead.

Diese App ist Müll.
Die Socke lässt sich nicht verbinden.
Die Bedienung der App ist eine absolute Katastrophe.

Finger weg von diesem Müll!!

I rarely write negative reviews, but my experience with Owlet has been so disappointing that I feel compelled to warn other parents, particularly those outside the United States.

The reality is that birth and the first few months of a newborn’s life are stressful enough. Products like the Owlet Smart Sock are marketed as providing peace of mind and helping parents sleep easier knowing their baby is being monitored. Unfortunately, our experience has been the exact opposite.

The biggest issue has been connectivity. For a premium-priced product, Owlet has failed to deliver something as fundamental as reliable Wi-Fi and Bluetooth connectivity. We have spent countless hours troubleshooting, resetting devices, reinstalling apps, reconnecting networks, and following support instructions, only to end up with the same unresolved problems.

What concerns me most is that if a company cannot get basic connectivity right, it raises serious questions about the engineering and reliability of the technology that parents are expected to trust when monitoring their newborn children.

The support experience has been equally disappointing. Despite our son now being one month old and repeated attempts to obtain meaningful assistance, there has been no clear resolution, no urgency, and no replacement offered. We have simply been left waiting while the product remains unusable.

Owlet was once viewed as an innovative startup focused on helping parents. Today, it feels more like a corporation focused on protecting revenue than supporting customers. The passion for customer success appears to have been replaced by corporate processes and profit-driven decision-making.

At this point, I would rather Owlet keep the money than continue wasting our time. What should have been a product that reduced anxiety has instead become another source of frustration during an already demanding period of parenthood.

Based on my experience, I cannot recommend Owlet to parents outside the United States. There are alternative baby monitoring solutions that have built strong reputations over many years and, most importantly, work reliably when you need them.

Owlet had the opportunity to turn a dissatisfied customer into an advocate. Instead, they have turned an advocate into someone who will actively advise others to look elsewhere.

Very disappointed. As AI Product Development Manager I strongly advise don’t buy the Owlet

We had an issue connecting our dream sock to our wifi at home (for some reason it disconnected after we had been using for 2 months without issues), so I started a chat with their AI support which was not able to fix the problem so they transferred me to a real person. Vincent was initially pleasant and seemingly very eager to help - about 5 minutes later after he transferred me to an email chain and out of the chat, and long story short he eventually just ghosted me. I was not disrespectful and felt like I was being very cooperative following every instruction he was sending me but the issue was not being fixed and seemed to be getting worse as my dream sock then disconnected from the app entirely. I simply stated, word for word "this seems like i am only going backwards and is getting quite frustrating" - no cussing, no attacking, just calmly expressing my frustration as this was 11pm and I had been working on this now for over an hour between AI and Vincent. Vincent did not respond after that, I asked for a follow up to see what else I can try and the next day I still had no response. I am incredibly disappointed with their customer service - I would understand if I was being rude to him why he would ghost me like that, but given that wasn't the case it really got my gears grinding that for a product designed around baby safety that the support is so incredibly lacking . 0 stars for Vincent himself if I were able to do so. Shame on you Vincent and Owlet customer service for allowing such neglect.