The 5* rating is specifically for Lauren herself, she is a brilliant asset to the onward team. Our plumber failed to attend to our appointment and gave us no heads up and left us waiting all morning a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Big thank you from myself and the residents to the garden maintenance team and supervisor mick, this summer. Kept our communial garden's looking lovely, hedges and grass cutting. They have been except... Se mere
Really pleased with the work carried out by Dan and Terry from Onward Homes. They arrived on time, were friendly, professional and provided excellent customer service throughout. They worked to a... Se mere
Virksomheden har svaret
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Kontaktoplysninger
Onward Homes, M21 7QY, Manchester, Storbritannien
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 82 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Graham was very helpful and friendly…
Graham was very helpful and friendly fixing the tap on the sink
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Tarn who has been to my property lots…
Tarn who has been to my property lots of times always carries fantastic work he is such a lovely guy cleans up after himself and so friendly and complete a top job.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Great service …
Dawn came to repair my window mechanism which would not lock
She was professional friendly and did an excellent job, even removed the broken parts
Great service
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Thanks Michael
Michael was extremely helpful on our call today regarding an available rental property - hoping to hear back soon about the lovely property!
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Michael was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Brilliant person thank you he is…
Brilliant person thank you he is brilliant
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
A nice guy who came today to sort my…
A nice guy who came today to sort my windows out
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Dawn & Dan ⭐️⭐️⭐️⭐️⭐️
The double Ds…. Dawn & Dan!!
Amazing work!!!! Can not fault either of them!!! Professional and approachable despite the hot weather today!
Definitely two of the best workers I’ve had at my home in the a very long time.
Thank you both so much.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I don't use your services
I don't use your services, but my neighbor does
Every time employees arrive at 18 east crescent Accrington BB5 5BS, they leave rubbish at my fence.
I wonder if the reason is the laziness of these people or if I am a Pole.
They were at my neighbour's house today and, before leaving, they pulled the rubbish out of the van and laid it next to my fence. I have a recording of a CCTV camera as they take something out and put it at my fence. It wasn't until about 6pm that I went outside and saw two large packages of rubbish.
Please pay attention to employees to take them with them after finishing work
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your recent experience, as this is not the standard of service we aim to provide. Please be assured that your comments will be used to help improve our service moving forward.
I can confirm that a complaint has now been raised on your behalf and will be fully investigated by our complaints team. In the meantime, please could you provide a copy of the CCTV footage you mentioned by emailing customerservices@onward.co.uk or sending it via WhatsApp to 07418 344 603.
If you need to contact us, you can do so via the My Onward Portal (my.onward.co.uk), by email at customerservices@onward.co.uk, by calling 0300 555 0600, or by messaging us on WhatsApp. Our opening hours are 8am–6pm Monday to Friday, and 10am–6pm on Wednesdays.
Best regards,
Onward Homes
Completed Mutual Exchange
Jayne was my housing officer and helped me complete a mutual exchange, having had previous attempts fall through I didnt know if it would happen but Jayne was very proactive and helped me through the process, she was reassuring and organised it for both tenants, I've now moved and am so pleased and thankful she sorted it for me!
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Jayne's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Harley from Customer service repairs team is an asset to your team!
Today I spoke to Harley who worked in Onwards repairs team. Harley was one of the best advisors and I believe him to be an incredible asset to your team.
Harley was kn the phone for 45 minutes supporting me and investigating a complaint which had not been dealt with although it has been raised on 8/06/26 .
Harley listened to the query showed dedicated and was very clear and honest when communicating. Not on did he show compassion but he was able to support me with the query and understand deeper what happened.
Thank you Harley for your support today. Much appreciated
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Harley's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Tarn come to my property this morning…
Tarn come to my property this morning to fix my handles and a draw the draw was unfixable he went and got a new one nothing was to big he was very professional i would welcome him in my home anytime to do a job thankyou x
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
fantastic service from Dawn today…
fantastic service from Dawn today thankyou
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Done an absolute fabulous job went…
Done an absolute fabulous job went above and beyond finished the previous persons job (axis) Carl J
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Tammie,
Thank you for sharing your positive experience with us. We’re so pleased to hear that you were happy with the service provided, and we’ll be delighted to pass your feedback on to the team.
Yours sincerely,
Onward Homes
Poor customer service
I have reported damp in my property on March 4th, was told as not black mould would be a wait, appointment was made for 13th April between 8am& 10am, nobody arrived until 12.05pm, (have proof of the appointment time and person arriving) when called was told AM appointments are 8-1, would get someone to call me, nobody did, called again on 5th May, was given apologies and would have the groundwork team call me, told them cannot take time off work so has to be after 6pm or Saturday morning,as of today STILL no callback from them or customer services, spoke to an advisor today, not helpful at all just kept saying cannot book for those times, advised the issues again, it's affecting my health and the damp has spread, offered no solutions, just said will raise as a 1st complaint, told them it has been going on since March, she advised someone came on 22nd May and was put as no show, told her that this was arranged without my knowing, no correspondence sent from anyone so told her to remove from my record and the same for the 1st visit, I finally told her I will be contacting all councils they deal with and reporting to as many people as I can, as nothing is being actioned to rectify the issue and is affecting my health, I am diabetic and this is causing me severe stress and you can guarantee they would blame me for not keeping the property as should be. They are not willing to help working people with appointment times, just stick to their scripts
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi, Lisa,
Thank you for taking the time to review.
We are truly sorry to hear about your recent experience with our service. This is not the standard we strive for. Please be assured that we will use your feedback to improve in the future.
I understand how important this matter is to you, and I want to reassure you that your concerns have been raised with our Customer Resolutions team. They will carefully review all the information provided and will be in touch with you soon to introduce themselves and work with you to address your concerns and find a suitable resolution.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Best regards,
Onward Homes
Mould treatment
Robert attended to carry out mould treatment in bathroom, great service and work
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Anthony,
Thank you for taking the time to share your positive feedback. We’re very pleased to hear that you were happy with the service provided by Robert, and we will ensure your comments are passed on to the team.
Yours sincerely,
Onward Homes
★★☆☆☆
★★☆☆☆
I am pleased with the house itself, but the after-sales service has been extremely disappointing.
I completed on my new shared ownership property over three weeks ago. At no point before completion was I told that the rear garden was unfinished. Three weeks later, I am still without a usable garden despite paying a significant amount of money for what I believed was a completed property.
The garden has been left to become heavily overgrown with weeds and is now completely unusable. I have repeatedly been told that the issue would be resolved "next week", "later this week" or "early next week", but those dates have come and gone with no action.
The most frustrating part has been the communication. Every email, complaint or request for an update is met with the same response: someone will get back to me within 5 working days. Those five days pass, I chase again, and I receive another promise that someone will get back to me within 5 working days.
What is particularly concerning is that there appears to be no way of speaking directly with anyone in a senior position who can take ownership of the issue and provide answers. Front-line staff have been polite and helpful, but they seem unable to get responses from the teams responsible for resolving the problem.
I understand that delays can happen. What I don't understand is how a customer can move into a brand-new home without a completed garden, be left waiting for weeks, and then struggle to get anyone to provide a clear plan or timeframe for putting things right.
A real shame, because the property itself is good. Unfortunately, the customer service experience has fallen far below what I expected.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Nick,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that your recent experience with Onward did not meet your expectations. Your query has been passed to our Resolutions Team, who will review the matter and be in touch with you shortly.
If you would prefer to contact us in the meantime, you can reach us by:
Logging into the My Onward Portal (my.onward.co.uk)
Emailing customerservices@onward.co.uk
Calling 0300 555 0600
Sending a WhatsApp message to 07418 344 603 (available Monday to Friday 8am–6pm and Wednesdays 10am–6pm)
Thank you for your patience.
Yours sincerely,
Onward Homes
Had a call with Michael today to report…
Had a call with Michael today to report a repair Very helpful guy
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Maureen,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
CarlDMC was lovely and professional
CarlDMC was lovely and professional. Work completed to a high standard. Thanks Carl
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Louise,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Tarn the joiner
Tarn the joiner
Fantastic job nice and polite 5 stars
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Emma,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darren came out to fix our plumping…
Darren came out to fix our plumping issues fitted new features
He Was amazing gave excellent service !
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Darren's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.