relay.delivery Anmeldelser 84

They mixed my buyers parcel up with someone elses random parcel. Sent an email to get help and theyve not replied. Its been a week. Says that they will try to reply in 48-72 hours. Terrible company, feels like this issue is never going to get sorted.

Why Vinted have started using this company is beyond me, absolutely awful delivery company.
Expected a parcel last week still not arrived and it’s going to a really awful shop meaning I have to collect from awful shop.
Dropped off parcels myself this morning not same shop thank goodness, was telling shop assistant don’t rate this company, response they only collect or deliver parcels a couple times a week, no wonder still waiting

If i could give them zero stars I would. No customer support. Shocking at delivering. Avoid partnering at all costs, you will lose customers

I’ve sold items on vinted countless times, using service providers such as inpost and evri with no issues whatsoever. I have only needed to send with relay around 4 times so far and at first it seemed to be fine but the last two orders I received and sent with relay have been a nightmare. I took the parcels to the shop and had them scanned and sent with no problems but when I checked the buyers chats, it was still saying I needed to send them out. After checking in my emails I noticed I’d received two from relay saying they have received my parcel and it will be sent to buyer soon. There was also a link to a tracking number to see updates on delivery. Upon clicking the link it asked me to put in my postcode and stated I would be receiving a package soon and I would need to pick it up at a location I have never heard of. Clearly this is the email that should have been sent to the buyer not the seller. It’s not been nearly 12 hours since I sent the parcels out and it is still asking me to send them. There is no easy way to contact someone that could help and there are no results when searching for a solution in their website. J know other people who have had similar issues to me so If possible stick to evri and inpost and stay as far away as possible from relay.

Terrible service, customer service is non-existent. Can’t delivery a single package.

Had notification of a delivery but nothing at the collection point. I would suggest you remove this company immediately from your delivery options.

Giving them a 1 because I can’t pick zero, had my parcel for 6 days didn’t come near the house, then updated it was a minute away, again didn’t come near the house as someone was in and watching and then returns to sender. The support is awful and doesn’t answer, genuinely awful as company.

Ordered some gold plated earrings from a lovely seller on vinted .
When my parcel arrived I cut it open to notice there was a finger hole poked into it . Upon taking earring box out I realised it was empty.
So obviously the earrings were stolen in transit
Currently waiting for thier customer service to review it . Although I don't hold out hope. I will never use them again

Message sent that my parcel was ready to collect but when I arrived at collection point it wasn’t there at all.

Had a delivery from them today and the courier left on the doorstep without knocking

Very poor

They just leave parcels on doorstep without even ringing or knocking.
Ive had a few parcels delivered by them and it has taken so long to receive the parcels. I prefer not to use them anymore, and won't buy off a company that uses them either.

Terrible, I have sent 3 items with relay. One has arrived, one has gone missing altogether and one would not generate a usable shipping label so had to cancel the order. DO NOT USE.

the buzzer didn't work, when I press to open the door. he next started hitting the building door when I heard that I open my door and ask him why was he doing that? He got more ungry I couldn't believe his attitude so I took a picture, as I was about to take my packages from him he rejected and sais he wasn't going to allow me to take them. I said ok you will need to comeback then, up to you. He stayed outside for some minutes then reported the delivery as fail as if I wasn't here. I dint feel safe. Seriously whats next???

I feel more confident with my old delivering services. This is not acceptable. I wish I could give them 0 start

This is by far the worst delivery company in the UK. I would strongly advise everyone to avoid them at all costs. Their service is extremely slow, and they never provide proper updates on deliveries.
I’d much rather pay extra and choose a reputable courier service next time. If you’re not serious about running a reliable business, then you shouldn’t be in this industry at all.

The driver couldn't find my address, which any GPS shows well. And on the second day, they simply didn't deliver my package because we didn't answer the driver's call.

The slowest delivery company ever. No reply from customer service. Will not be using again.

Worse service ever. Parcels are dropped outside the house where thieves could take them.

I've been waiting for a parcel for 9 days! No wonder the delivery charge (on Vinted) was so cheap. I'd never heard of Relay before. Will be avoiding them at all costs from now on. There should be an option to guve zero stars btw...

Very good service from the driver and was Keep well informed

Honestly deserved -stars I don’t know if they’re just lazy or stupid don’t even bother trying to deliver your order they just get off early and put “sorry we missed you” on my next day delivery then reschedule for a Sunday? 2 days after it was ment to be delivered then the option to pick it up today on Saturday from a shop near by is unavailable take the piss useless service.

Had a small packaged pushed through my letter box. Saw the delivery guy on the ring doorbell as he was taking a photo of letter box - don’t have a problem with that . Then he walked down my drive and took a photo of my house which seemed odd and then when he was on the pavement he took a full frame photo of the whole house . It felt like he was casing the joint !! I went out to challenge him and he said it was what he had to do - it felt very uncomfortable and very suspicious