relay.delivery Anmeldelser 

Absolutely useless. Sent a package last Sunday still not been delivered by Saturday the following week. Tracking says could be another MONTH. Won't use again CRAP

Relay is the worse courier in the UK. They should not be allowed to operate. Late deliveries, inadequate attempts to deliver. Useless.

Do not use delivery people are miserable, un pleasant people and just throw the parcels at the front door. No respect any of them, Terrible company

If I could give zero stars I would. I ordered something on a Monday / Tuesday. The tracking only updated to have been picked up by relay on a SATURDAY 4+ working days later. The price is certainly NOT WORTH the headache.

I do not want any provider using this courier service again. I have had a deluge of messages on multiple comms platforms even before they received the parcel. When it finally arrived I was obliged to be photographed with the package in my hand.

That's way over the top and I will be telling all the companies I purchase online from, that I will not purchase unless they guarantee they do not use Relay delivery.

Every single time I use Relay delivery on Vinted, it’s delayed for a minimum of a week, I emailed them on the 5th July chasing a delivery, and now we’re on the 25th July and still haven’t had a reply, I’ll do anything to avoid this company, shocking service, 1/5 stars doesn’t do it any justice.

The drivers take the picture in front of the door number and then take it back with them, when I get home 3h later it’s always gone! Stop this scam please!!! Fuc/king drop it inside the letterbox instead of leaving it on the doorstep in the middle of the road

SCAM!!!

Tracking marked as delivered days before it was.
Package dumped on drive way about 75 metres from the house!
Couldnt be bothered to even try to deliver to the door.
They seem to be worse than Yodel and that takes some doing!!
Please dont use them for anything

We got handed a parcel meant for next door who we don't have contact with...!!

We didn't get asked to take the parcel your driver just handed out to my wife and left we believed it was for our daughter till we read the address.

Very poor delivery service and we now have a parcel which should be in someone else's hand

🤨

Every single time the parcel doesn’t arrive. There’s clearly someone stealing the parcels or not delivering it.
I get delivery fromDPD, Inpost, Evri, and every single time it’s Relay the parcel doesn’t arrive. THEFT, FRAUD!!!!

I purchased 3 separate items through this delivery company and all 3 times have come back to me saying they cannot deliver to my designated place but going to deliver to another quite away away. Having no car at the moment is not good.

Been over a week now and over the time period given to deliver and just keeps saying DELAY.

First and last time using this delivery service as absolutely diabolical !!

First experience with this company. They delivered my Temu parcel today. Left it in some random location I couldn’t identify even though I had a note on my front door saying to leave it at the back door which was easily accessible. Now my parcel is missing, I’ve no idea where it was placed and have had to request a refund from Temu. Hoping I never have to get a delivery from them again.

I would not give these deliveries one star. I have had to leave one star to review. They dont deliver they dump packages. A few weekas ago someone knocked on my door they had found my delivery dumped in garages. Today again my daugheter found a package delivered 3 days ago mjust dumped at the back of my house. No notfcation and they certainly would not leave an image of where it was as it would be incriminating. Do not trust these people, They are bad, very bad

Unfortunately had the misfortune of buying on Vinted and relay being the only option. The item says delivered to the relay shop but they deny this. The person in front of me also has the same issue. What’s the point in providing tracking if it’s unusable

Terrible delivery company. Say you are next stop then failed delivery even though you are at home. One very disappointed daughter.

Went to pick up a parcel. First the worker at the store kept servicing customers that are buying goods like you are not there and just come when there is nobody else. Yes, I’ve got there first and was serviced last.

Then the worker at the store told ME to LOOK for the parcel myself. Had to go through a whole bin of parcels.

Not using that again when I can choose Evri, Inpost or Royal Mail and scan a bar code and receive my parcel in seconds.

Bought several items via Vinted using Relay. Firstly not a single parcel was delivered to a pick up point I chose; after talking to the shop owner I’d learnt that Relay is using his address but never delivered a single parcel there…). Got emails for each item confirmed it’s being returned to sender- no status update on that on Vinted (there it still says waiting at my local pick up point). Then received texts with qr codes which were meant to be sent to sellers for them to collect the returns (no status update on Vinted). Silly me thought I’ll forward the qr codes and contact Vinted to explain and will get a refund. Well no, since there was no status change, those items that were collected by sellers were treated as collected by myself at my local pick up point, where they NEVER arrived).
Vinted investigated and still charged me… what a disastrous company. Even worse then already bad companies out there…

Didn’t choose this courier as it was included in an Etsy sale. Relay didn’t update tracking for over a week, when item finally arrived it was after the estimated due date. Seller apparently contacted Relay but didn’t receive any useful information to help me. Poor communication so disappointing.

I’ve never used Relay before but I absolutely appreciate how quick they delivered the package, the updates and how they let you know the countdown for when your package is being delivered. Would go with them again

Terrible service.

My parcel has been delayed, and the tracking states that I would receive an update within 48 hours. It’s now been 4 days, and I’ve still had no update or communication whatsoever.

I’ve also emailed the company twice to ask for an update and haven’t received a single response. The complete lack of communication and customer service is unacceptable.

The item I ordered is an expensive birthday present, so this delay has been incredibly frustrating and disappointing. I’m now left with no idea where my parcel is or when it will arrive.

Based on my experience, I would not recommend this delivery company.