The 5* rating is specifically for Lauren herself, she is a brilliant asset to the onward team. Our plumber failed to attend to our appointment and gave us no heads up and left us waiting all morning a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Big thank you from myself and the residents to the garden maintenance team and supervisor mick, this summer. Kept our communial garden's looking lovely, hedges and grass cutting. They have been except... Se mere
Really pleased with the work carried out by Dan and Terry from Onward Homes. They arrived on time, were friendly, professional and provided excellent customer service throughout. They worked to a... Se mere
Virksomheden har svaret
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Kontaktoplysninger
Onward Homes, M21 7QY, Manchester, Storbritannien
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have just accepted my new property…
I have just accepted my new property today! The whole journey was made so easy with the help from janine from lettings and admin, she updated me through every step of the way and kept me updated, the whole process was made very easy with her help and constant contact! She is definitely an asset to the company! Arriving at the property to sign i was greeted by jayne, who was a warm friendly face and explained everything clearly and was very reassuring. 5 stars to both ladies ⭐️⭐️⭐️⭐️⭐️ thank you !
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Kirsty,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were pleased with the service provided.
To help us ensure your feedback reaches the correct colleague and team, we have sent a request for further details through Trustpilot.
Yours sincerely,
Onward Homes
REALLY GOOD CUSTOMER SERVICE TEAM AND CUSTOMER SERVICE REPAIRS TEAM
Customer service team are brilliant helpful and understanding and take the time to listen to you. I have dealt with most of them from customer services team so too many to mention.
The repair team at onward repairs are helpful understanding sympathetic.and try sort your problem out same as above too many to mention by name
Since I started a complaint Ive dealt with onwatd teams constantly for the 6 weeks and they been great and nothing to much trouble
Its a shame onward have contractors like Axis atentending their daily repairs the circus clowns axis are really letting onward down l. Because of Axis as tenans cant vent their frustration at Axis management the staff at onward homes take the brunt of tenants frustration which is unfair on the staff.
Because of the constant poor work poor conduct they not entering my property to carry out repairs. Which made clear to onward homes
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Mark,
Thank you for taking the time to share your feedback.
We are pleased to hear that you have had a positive experience with our Customer Service and Repairs teams. It is great to know that our colleagues have been helpful, understanding and have taken the time to listen and support you throughout your recent interactions with us.
We appreciate your kind comments and will ensure your feedback is shared with the teams involved. Positive feedback like this means a great deal to our colleagues, who work hard to support our customers every day.
Thank you again for your review.
Yours sincerely,
Onward Homes
So fed up
Nothing has been done by onward about my garden onward reached out on the 22 June said I would hear back within 10 day for a resolution it’s nearly 3 weeks since I spoke to them and you get the same old generated reply ,I’m actually so fed up
This is their last reply .
Reply from Onward Homes
Jun 22, 2026
Hi Zita,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Zita,
Thank you for bringing this to our attention.
I have taken a look over your account, and can see that this has been ongoing for some time and I can only apologise for the delay in this being resolved.
I have therefore raised this for you as a complaint and have asked our customer resolutions team to investigate this fully. The team will be in touch with you directly to introduce themselves and advise you of the next steps, this is normally done in the next 5 working days.
In the meantime, if you do need any further support or assistance, please do contact us by visiting the My Onward Portal (my.onward.co.uk), emailing calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Thank you,
Onward Homes
Julie, professional and helpful
Julie, one of the customer services team has done her best to help me sort two issues I had. She is the only reason I am giving a five stars rating. Not always had I witnessed real professionalism and efficiency before from some other people in Onwards. Her communication was great, again unlike some others. Thank you Julie.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Thierry,
We really appreciate you taking the time to get in touch and share your feedback. It’s wonderful to hear that you were pleased with the service you received. We’ll be sure to pass your comments on to the colleague involved, who will be delighted to hear your kind words.
Best wishes,
Onward Homes
Super quick and easy process
Super quick and easy process! Staff were responsive and friendly! No complaints!
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Craig,
Thank you for taking the time to provide your feedback. We’re delighted to hear that you had a positive experience and that our colleague was able to assist you. Your kind comments are greatly appreciated, and we will make sure they are shared with the team.
Kind regards,
Onward Homes
The customer service advice was polite
The customer service advice was polite, helpful and knowledgeable. He dealt with my rent enquiry professionally and sorted it all out for me
Welldone
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Sheila,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Julie is a superstar
Julie, went above and beyond to put some order into my complicated accounts and my outstanding issues.
Despite it being a bit of a challenge that would use up call time, she persevered and didn't try to pass me off to anybody else. She remained good natured and well mannered and very patient throughout. It led to some understandable mistakes that she owned and acted on straight away. My issues meant her having to call me back a couple of things which she did in a timely manner.
She reassured me and made me feel secure in her hands.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Emma,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Julies service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Carl and James DMC where amazing so…
Carl and James DMC where amazing so polite and professional. Very impressed.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Teething issues resolved
Just moved in and as always some teething issues. Called and booked them all in with help from Julie who was very helpful and professional.
Thank you
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Julie was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Tarn the joiner is bobon resolved all…
Tarn the joiner is bobon resolved all my issues and he is well recamended .
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Carl and james
Carl and james, respectful gentlemen, they gave an amazing customer service. Gave some really good advice and was really helpful. I rate 5 stars with the experience as i was very happy.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Great way of renting
Really responsive and in a timely manner. Shenika made the whole process very easy (and quick).
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Micheal was very helpful and was…
Micheal was very helpful and was patient with me and helped me with my problem
Much appreciated
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
She was so nice,rang me when she said…
She was so nice,rang me when she said she was,so friendly and sorted my problem out with heating straight away
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Dan r come out on an emergency to fix…
Dan r come out on an emergency to fix my yale lock he was great did the job really quick and was pleasant
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Michael went above and beyond what a…
Michael went above and beyond what a credit to Onward Homes. Thank-you for you do.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Tarn was the guy today who came to fix…
Tarn was the guy today who came to fix a few problems. What a 5 ⭐️⭐️⭐️⭐️⭐️ job. I have to say that it’s so very sad that not all onward homes employees have the same high standards.
Excellent thank you.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Aneesa was extremely helpful and…
Aneesa was extremely helpful and informative which was what I needed
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Aneesa's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
My door was fitted today by Dan and he…
My door was fitted today by Dan and he did a fantastic job thank you
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Dan was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Graham was very helpful and friendly…
Graham was very helpful and friendly fixing the tap on the sink
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.