The 5* rating is specifically for Lauren herself, she is a brilliant asset to the onward team. Our plumber failed to attend to our appointment and gave us no heads up and left us waiting all morning a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Big thank you from myself and the residents to the garden maintenance team and supervisor mick, this summer. Kept our communial garden's looking lovely, hedges and grass cutting. They have been except... Se mere
Really pleased with the work carried out by Dan and Terry from Onward Homes. They arrived on time, were friendly, professional and provided excellent customer service throughout. They worked to a... Se mere
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Kontaktoplysninger
Onward Homes, M21 7QY, Manchester, Storbritannien
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had darren come and do a John in the…
Had darren come and do a John in the bathroom and done a grate job and a nice finish very pleased on the job he's done
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
He was so supportive of my experience I…
He was so supportive of my experience I was going through, he did everything he could to help me, I was so angry that I was let down by the contractors on a number of occasions they didn’t turn up the dates they were supposed to come,
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I had some damp in my son’s bedroom and…
I had some damp in my son’s bedroom and he’s disabled so I rang them and the came within 2 hours!
Carl from DMC came to assess and he was very professional.
Unfortunately he couldn’t do anything but he raised the job for the surveyor there and then and booked an appointment.
Very pleased thanks Carl!
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Steph's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Absolutely disgraceful
Absolutely disgraceful
Has taken them a year to complete any snags from our property, the property flooded a week after moving in and still isn't resolved
Was told moulded skirting boards are fine, removed to find black mould all across the lower floor,
No communication, wont turn up to meetings
Customer service manager is awful
We have gone to the ombudsman
Do not buy from these people
UPDATE** they have come round and found even more mould behind base boards i was told where completely fine not 4 weeks ago, where my disabled child crawls around on oxygen, no eta to when this will be fixed and complaints team don't care
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Kai,
Thank you for taking the time to review.
We are truly sorry to hear about your recent experience with our service. This is not the standard we strive for. Please be assured that we will use your feedback to improve in the future.
I can see from your account that there is a complaint that has been raised and is currently being investigated by our customer resolutions team. I have sent a further message to them to ask that this is included and added on accordingly.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Best regards,
Onward Homes
Faz and the young lady I spoke to today…
Faz and the young lady I spoke to today were both professional, compassionate and prompt. unfortunately I cannot remember the young lady's name ( im sure hopefully you can find her on the system).. Faz was especially exceptional. He was helpful, considerate and very professional. fantastic customer service and should be rewarded 👍
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Very polite and friendly well mannered …
Very polite and friendly well mannered was very efficient
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Julie took my call today and was very…
Julie took my call today and was very professional and efficient at handling my call and escalating my issues, the 5 stars are for Julie, not Onward who have caused myself and son extreme distress not dealing with repairs in a timely manner and sending contractors unable to do the job in hand
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I gave this score as for the lady I…
I gave this score as for the lady I spoke with today was truly listening to me for what I had to say. So I would like to say thankyou. Also I really hope that I receive the service that I required. This has been noted and I hope it is followed through.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Very helpful
Very helpful. Regarding my issue
Was handled properly
Lady I spoke to polite + professional
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Lovely lady very satisfied with her…
Lovely lady very satisfied with her experience talks through everything with me
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Alison,
Thank you for taking the time to leave us such a positive review. We're delighted to hear that you were pleased with the service you received. Your feedback is greatly appreciated, and we will ensure your kind comments are shared with the colleague and team involved.
Thank you again for your support.
Yours sincerely,
Onward Homes
I was treated quickly and efficiently…
I was treated quickly and efficiently by your staff.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Andy,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Gardner's are great
Gardner's are great. Just a big thank you for your amazing work. Lived here for 12 years, best maintenance we have had. Trimmed all the hedges yesterday, looks lovely. They do a lovely job on all their visits. Just crack on, efficent and friendly. Thank you. Mick and the the team. From all the residents at cashgate court ol8 4ne
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Julie,
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you were pleased with the service you received from our colleagues. Your kind comments are greatly appreciated, and we will ensure they are passed on to the team.
Yours sincerely,
Onward Homes
Jess was very helpful and understanding…
Jess was very helpful and understanding to my circumstances as i have just been released from hospital she handled my case very quick and very professional 10/10 and im gratefull to her for sorting this matter out for me
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Paul,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Jess' service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Very happy with the work carried out…
Very happy with the work carried out today by Tarn, very friendly and professional 6*
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I spoke to a lady in the office this…
I spoke to a lady in the office this week, even though im not yet a tenant this lady went above and beyond to help, friendly and aproachable
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Lorraine,
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that you had a positive experience and that Jayne was able to provide you with excellent service. Your kind words are greatly appreciated, and we will make sure your feedback is shared with Jayne and the wider team.
Thank you again for your feedback and for choosing Onward Homes.
Yours sincerely,
Onward Homes
Janine from lettings and admin was…
Janine from lettings and admin was great she was helpful and friendly and always answered whenever I text. She helped me through forms that I got stuck on and explained everything I needed to know. Thankyou so much Janine.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
New bins
I spoke to Mandy today about my new bins she was very helpful, polite and friendly. She dealt with my enquiry very quickly and in a professional manner.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
very helpful and patient nice man !
very helpful and patient nice man !
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Andy,
Thank you for your kind review. We're so pleased to hear that our colleague provided you with excellent service and made a positive impression.
We've sent a request for some additional details through Trustpilot so that we can pass your feedback on to the relevant team.
Yours sincerely,
Onward Homes
I have just accepted my new property…
I have just accepted my new property today! The whole journey was made so easy with the help from janine from lettings and admin, she updated me through every step of the way and kept me updated, the whole process was made very easy with her help and constant contact! She is definitely an asset to the company! Arriving at the property to sign i was greeted by jayne, who was a warm friendly face and explained everything clearly and was very reassuring. 5 stars to both ladies ⭐️⭐️⭐️⭐️⭐️ thank you !
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Onward Homes
Hi Kirsty,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were pleased with the service provided.
To help us ensure your feedback reaches the correct colleague and team, we have sent a request for further details through Trustpilot.
Yours sincerely,
Onward Homes
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.