Received my first order today and there was an item missing. I contacted them and spoke to a lovely lady who got this sorted within 15 minutes and my item is arriving tomorrow. I have to say that your... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very unsatisfied, we payed loads extra to have our package delivered next day, it’s now been a week and I haven’t even heard back from customer service, I do not recommend this brand.
Virksomheden har svaret
Perfect service, quality goods at great prices. Unfortunately my order wasn't delivered from the warehouse so I had to email the customer support, they replied immediately, sorted the problem and my i... Se mere
An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!
Kontaktoplysninger
The Barn @ Yew Tree Farm, Shirleywich, ST18 0PN, Stafford, Storbritannien
- 01785-472221
- help@onlineforequine.co.uk
- www.onlineforequine.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Weatherbeeta rug
Dispatched rug same day Friday and arrived by Monday morning great quality and price
This company offers the highest quality…
This company offers the highest quality safety gear meeting the newest safety standards, and their customer service is unmatched. Having purchased a riding helmet recently, I received the utmost care when I had any queries, always receiving email responses within a few hours.
Highly recommend this company for any equine safety gear.
Fast delivery
Fast delivery
Asked a question reference re-stocking of item answered within minutes.
Makes a very pleasant change these days
Brilliant service
Brilliant service. Great personal and professional service.
Will use regularly in the future 👍
Exceptionally helpful staff..
Exceptionally helpful staff... Really went over and above...next day delivery... Well packaged... I really couldn't ask for more especially when I had been majorly let down by another equine retail outlet. Will certainly order from online for equine again. 5 star 👍
Great customer service
I placed an online order then saw something else I wanted. Emailed to ask if I could add it to my order and received a prompt reply to let me know it could be done. Thank you so much, it saved me having to pay postage. Great customer service from Francesca, nothing was too much trouble.
Super service
Super quick service and kept up to date at every stage of the delivery.
Will most definitely be ordering from you again
The customer service were great I…
The customer service were great I needed to ensure my parcel arrived by a certain date so emailed them and they ensured it was delivered by 1pm on a Saturday. Nothing was too much trouble and always replied.
Politeness and helpfulness on the phone…
Politeness and helpfulness on the phone , understood what I was after without rushing me as I am a new customer.
Really good service and very efficient
Easy to navigate website and to
Easy to navigate website and to subsequently order and very quick delivery. The staff are extremely knowledgeable and the customer service is absolutely brilliant. Nothing to much trouble. Great company
Always deliver fast
Always deliver fast!
And my lovely new boots look great and fit well
It’s my second pair of these ones I love them

Besvarelse fra Online for Equine
On line for equine went the extra mile…
On line for equine went the extra mile to help advise which bit to choose and made every effort for it to arrive with next day delivery.
All the staff are extremely helpful and made me feel very confident with their service. Very charming.

Besvarelse fra Online for Equine
Such good service and really fast…
Such good service and really fast delivery! Great company, thank you!

Besvarelse fra Online for Equine
Good communication,arrived on time and…
Good communication,arrived on time and good quality

Besvarelse fra Online for Equine
Ordered as stated delivery within two…
Ordered as stated delivery within two days, 1 week later still waiting
Update:
Online for Equine responded with a genuine comment and I do feel that they are being let down as a company by Royal Mail which could have an affect on their business, Royal Mail need to get their act in order, I personally don’t use them
The staff at Online for Equine have been superb in how they have dealt with my delivery issue. They have gone above and beyond to resolve the problem. As a result I will definitely be buying from these guys again
Thank you for all your time and effort, much appreciated 👍

Besvarelse fra Online for Equine
High Praise
Easy to view website
Very prompt delivery
Value for money
Excellent product

Besvarelse fra Online for Equine
Good service from vendor
There was a delay due to Royal Mail, but O for E sorted it it out and the order arrived the next day.
Speedy email responses too!

Besvarelse fra Online for Equine
good service
good product - Woof socks, came in good time, good communication

Besvarelse fra Online for Equine
Highly recommend this company
Highly recommend this company. I had a problem with a purchase (manufacturing issue) and the response has been spot on..... Prompt, efficient and polite but friendly. I would not hesitate to use them in the future and would definitely recommend.

Besvarelse fra Online for Equine
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