Online for Equine Anmeldelser 

What lovely people to deal with. Had a problem with the courier delivery, no fault of Online for Equine.
Their response and solution was excellent. I can't rate them highly enough. Will definitely be shopping with them again 😊

Above and beyond customer care
I wrote the wrong e mail so I didn’t have an e mail confirmation so I rang the company . I got a press 1 or 2 and held for about 3 minutes thinking it’s an internet company I haven’t heard about before so they prob won’t answer . They did and my goodness . The best customer service I have ever had from a retailer . They found my order . ( three items ) had 2 but was waiting on delivery for the 3rd . All were important and were needed in four days time for a TDE . One being a body protector . They posted the 2 items for me that afternoon and they arrived the next morning . Then they e mailed me to confirm my new tendon boots had arrived ( from the stock list ) that afternoon and they had also been posted . They arrived the next day . Their communication was five star and their customer service far outweighed many . Will definitely use again and highly recommend .

One of items ordered was delayed but this was very quickly resolved after contacting customer service and I received the outstanding item the next day. Thanks, I will definitely use Online for Equine again.

Order placed online and speedily delivered. Customer services and all
communication excellent. And a great horse fly rug and a very competitive price. Thank you very much.

Terrible customer service. After buying some boots in the correct size using the guide, I rode out in them only for them to slide down. Tightened as much as was fair and went out again. Same thing. Contacted the customer service and instead of exchanging for a product fit for purpose, they have requested that I send a video of my horse ridden to prove that they are sliding down. The fact that only purchased them recently and need to return was not enough evidence. So I’ve got to get someone to actually come to the field with me and film me riding to even consider what will now be a refund. Diabolical. I will not be purchasing from them again as they do anything they can to get out of a refund or exchange.

Product as described price very competitive despatch a little slow very well packaged would use again

The shop is well done but all the rest is so sloppy. I can barely talk with them. Why don't you change the live support with something more GENUINE?!

Excellent customer service. Slight problem was resolved by return post. Queries were answered very quickly and promptly solved.
Excellent all round and I highly recommend.

Francesca has provided the most excellent customer service today. Efficient, friendly and extremely quick to replace an item for me. Would highly recommend this company. Not often you get customer service of this standard, very impressed. Thank you so much. Bonnie

I bought a Le Mieux jacket from them in Oct and returned it because the zip failed They were really helpful, easy to deal with and very apologetic for the inconvenience. I received a full refund very quickly, they covered the postage cost and I didn't have to deal with the manufacturer. Will definitely use them again - excellent customer service.

Great customer service, ordered a pair of boots but they didn't fit, Francesca then suggested other styles and options that may be better so I returned the original pair hassle free and the replacement pair arrived a few days later. Great communication at all stages. Would recommend and would buy from again :-) @

Very pleased with their service, very fast and reliable

Fabulous service as always!!! I recently took my daughter for a hat fitting with Vicky as she is the only person I would go to for hat and body protector fitting. She is thorough, experienced, professional and will only sell a product if it fits 💯 perfectly. We can highly recommend!

Online for Equine has the most wonderful customer service - they went way beyond what I was expecting. I am so grateful. They also sell great quality products. I will be back!

Yes my First Time, To make a Order ,and Yes From Strat to IT Arrived, with myself , Was All very Good,
The goods was very good, The Service was good , and all went Well Great ,To have and Know about, Yes Very Happy With , onlineforequine yes well done To you All and Thank you ,for The Goods,
yours Jim Manley N.Ireland

Amazing customer care🤩 I had a fault on my boots so I emailed Online for Equine they where happy to send me a new pair straight out.
Very fast on replying to emails definitely recommend

Brilliant service had an email my coat would be 4 days but turned up 2 days later which was amazing I have used them before and that’s why I used them again and always competitive on price, also lovely coat highly recommend shires dry coat it’s as good as the leading brand but 50.00 less

My orders arrived quickly and the items were exactly as described.
The whole ordering process was smooth and seamless.
I would recommend this company and will use again. Five star service!

Purchased the Alessandra boot, they are lovely. I had questions after my purchase and the lady in customer services was so helpful and prompt in her reply. Thank you Francesca, in a world where you can go round in circles trying to get an answer from a company, you are a shining example of great and easy customer service. You were polite and gracious and this goes a long way. (In my book!) You have a customer for life.

Ordered from here with the knowledge that the grooming kit box was due to come back in stock and as per their website, dispatch would be between 7 - 14 days from order date.

First of all, I never received an order confirmation (this should have been red flag #1). I had to email twice to chase an order confirmation (red flag #2).

14 days pass and I've still had no update or dispatch email. I emailed to request an update or a refund on day 14 or 15 to be told they are due stock in that day and they will send my order on their special delivery. I had also ordered a curry comb and lead rope, that on their website, claimed to be in stock. There was no offer to send out these items separately.

4 days later, I've still no update or delivery. Had to request a refund.

Not really sure why you're still taking peoples money for items that are not in stock or accepting orders for items not in stock when you cannot stick to your own dates, that you provided, on your own website.

I will say that after chasing an email confirmation, the response times have been good but I will not be ordering from here again. If you actually want to receive the items you've paid for, I suggest you don't order from here either.