Received my first order today and there was an item missing. I contacted them and spoke to a lovely lady who got this sorted within 15 minutes and my item is arriving tomorrow. I have to say that your... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very unsatisfied, we payed loads extra to have our package delivered next day, it’s now been a week and I haven’t even heard back from customer service, I do not recommend this brand.
Virksomheden har svaret
Perfect service, quality goods at great prices. Unfortunately my order wasn't delivered from the warehouse so I had to email the customer support, they replied immediately, sorted the problem and my i... Se mere
An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!
Kontaktoplysninger
The Barn @ Yew Tree Farm, Shirleywich, ST18 0PN, Stafford, Storbritannien
- 01785-472221
- help@onlineforequine.co.uk
- www.onlineforequine.co.uk
4,3
Fremragende
353 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good service, good product, no probs
Clear description and pricing (mucker boots), fast delivery, no problems at all.
15. maj 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Thanks for taking the time to leave a review, we are glad to hear they arrived promptly - Team O4E
Responsive and fast delivery
Responsive and fast delivery. Quality product and reasonably priced.
15. maj 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Thanks for taking the time to leave a review, we are glad you are happy with your product - Team O4E
Good price
Good price, items well protected in packaging and delivered quickly.
12. maj 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Thanks for taking the time to leave a review, we will give the warehouse team a thumbs up for good packaging - Team O4E
Greenguard headcollar
Good experience, delivered the order as promised. Can't say better than that. Well priced product.
12. maj 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Thanks for taking the time to leave a review, we are glad to hear the item arrived promptly - Team O4E
Company is brilliant but the courier…
Company is brilliant but the courier service royal mail is poor
2. maj 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Dear Adam Thanks for taking the time to leave a review, we are sorry to hear Royal Mail weren't great for you on this occassion, we have involved the senior team at Royal Mail due to a higher than usual incidence in delays and we are working with them to monitor the service provided :)
Great fast service
Great fast service, Le Mieux numnahs considerably better priced than elsewhere, have already ordered another one!
2. maj 2023
Uopfordret anmeldelse
Great customer service
Great customer service with an issue I had, very vey quick to respond every time I contacted them…. Thanks
30. april 2023
Uopfordret anmeldelse
Riding Crop
I am still waiting on my order, should have been delivered 3 days ago. One disappointed young rider today. I have emailed but have not had a reply.
29. april 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Dear Richard
We are glad that after the initial delays FedEx delivered; we do apologise that the delivery was not the next day service it should have been.
We have raised this as a complaint with our FedEx manager.
We do hope the communication we have provided throughout this has been adequate and thank you for shopping with Online for Equine
I’ve been waiting for an order of…brushes
I’ve been waiting for an order of grooming brushes for 2 weeks now! Still prosessing! I had a response to say sorry for the slight delay and my items will be shipped with 24hr Royal Mail service and have waited a few more days and nothing! These were a gift for my little boy for his new pony.
Won’t be buying from here again.
9. april 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Please accept our most sincere apologies, the delays we have been experiencing with Royal Mail for both inward and outbound goods is not acceptable and this has been raised with the senior team at Royal Mail. I have requested the customer service team follow this up with you next week. Thank you for the feedback - Team O4E
Great website & boots fantastic
Good website, found what I was looking for, ordered and delivery speedy. What more could I ask for.
18. april 2023
Uopfordret anmeldelse
Great communication of delivery…
Great communication of delivery updates, prompt delivery, high quality product. Thanks!
1. april 2023
Uopfordret anmeldelse
Top quality products; good value; great service!
I’ve used this company several times; high quality products, excellent customer service when exchanges needed.
Would note that sizing is a little ‘small’ so for riding jackets and comfort I tend to order a size bigger; but that’s just my preference.
Highly recommend!
18. april 2023
Uopfordret anmeldelse
Great product, excellent service
The jacket was delivered exactly when expected and it is a perfect fit and as described on the website. Easy to purchase, a good price, I was kept informed and the product is great!
11. april 2023
Uopfordret anmeldelse
Exceptional Service
Online For Equine staff were very helpful and prompt in answering my inquiries! Thank you!
4. april 2023
Uopfordret anmeldelse
Product as expected BUT it would have…
Product as expected BUT it would have been nice if it was clean. The fleece lining was covered in pet hair, which was not pleasant.
29. marts 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Good morning; we are so incredibly sorry to hear an item has arrived in this condition. Please email our help team using help@onlineforequine.co.uk and we will arrange for this item to be collected and a replacement issued.
Team O4E
Lovely item brought for a birthday…
Lovely item brought for a birthday gift. So not tried yet.
21. marts 2023
Uopfordret anmeldelse
Didn’t arrive in time for Mother’s Day…
Didn’t arrive in time for Mother’s Day even though I ordered it a week in advance.
19. marts 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Dear Neil,
Many thanks for taking the time to review. I have checked into your order and your order was placed on the evening of the 13th of March after close and posted the very next day on your selected service of Tracked 48. Your tracking is showing delays with Royal Mail for which we apologise. We will raise this complaint with Royal Mail on your behalf. Apologies for any inconvenience caused.
A VERY happy customer. 5 stars
I am a VERY happy Online for Equine customer and have ordered 3 times from them in the last three weeks.
One pair of mules was too big. A quick phone call and they were collected the following day by Royal Mail, with the replacement pair already on the way.
I have to say I'm amazed by some of the negative reviews. Surely, once an issue has been resolved in a polite and courteous manner, reviews should be amended accordingly? Only good manners in my opinion.
I will certainly use Online for Equine again (probably too often) given their excellent range, keen prices and superb customer service.
This review would be 6 stars out of 5 if that was possible :)
Thank you all. I hope to pop by one of these days!
6. marts 2023
Uopfordret anmeldelse
Besvarelse fra Online for Equine
Thank you so much for the lovely review and we are glad to hear you have had repeated great service! Thanks for taking the time to leave us a good review, the team greatly appreciate it :) Team O4E
Good value for the three products I…
Good value for the three products I purchased and really quick delivery.
10. marts 2023
Uopfordret anmeldelse
Outstanding customer service
Outstanding customer service!
My boots were slightly faulty and as soon as I reported the issue it was dealt with quickly and in a really convenient way.
7. marts 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.