Amazing service provided by Ologic. They repaired my daughter's laptop very quickly, kept me informed throughout the process and returned it in extremely secure wrapping. Fantastic personalised notes... Se mere
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Se, hvad kunderne siger
I cannot fault the whole procedure , from the DPD pickup,dropof and the communication from Ologic. On the one occasion I had to ring the helpline , the operator was very polite and answered my eq... Se mere
Fix my tablet and kept me up to date all the way on the app. Did a brilliant job and also gave us a charger and some sweets 😋 Thanks for your professionalism and 5 stars workmanship. Would definitely... Se mere
My daighter had a repair done recently on her laptop. The workers at ologic who inspected and repaired the laptop went the extra mile, they not only fixed the fault but found other repairs that need... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
If you rely on your laptop, mobile phone, or tablet and the worst happens to it, you’ll want to know the repairs are being handled by experts. Established in 2003, Ologic provides a dedicated specialist technology repair service to the insured and warranty markets. Since those early days, we’ve grown to process over 100,000 claims per year. This makes us the largest independent technology repair company for the insured marketplace – something we put down to offering exceptional levels of service to all our clients. As a professional repair company, you can be sure that your claim will be handled by a skilled team of highly experienced engineers. We take the time to conduct a thorough investigation of any technology that comes to us, while all of our repairs are completed to the highest possible standard.
Kontaktoplysninger
Storbritannien
- www.ologic.co.uk
4,9
Fremragende
407 anmeldelser
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Had my Laptop repaired by Gary and…
Had my Laptop repaired by Gary and tested by Kevin. I had a fault with the mouse pad, works perfectly now, plus they identified other faults (e.g. USB port) that I had no idea about. All in all, it was a two week turnaround from reporting to my insurer to writing this review. I was kept updated by text at every step, from courier collection, diagnosis (not terminal, lol) parts update etc. The personal note wishing me a great weekend was just the icing on the cake. I felt they really took care and time to make the whole process smooth and calm. I got these guys by chance from my insurer, but I couldn't have picked a better repair service.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Michelle
Thank you so much for taking the time to leave such a detailed review.
We're delighted to hear that our engineers were able to resolve the touchpad issue and that the testing identified and addressed additional faults, such as the USB port, before they became bigger problems. We always aim to return devices in the best possible condition, not just fix the reported fault.
It's also great to know that our text updates kept you informed throughout the process and that the personal note made your experience that little bit more special. We believe that great customer service is about clear communication and treating every customer with genuine care.
We're honoured that your insurer chose us, and even more pleased that we exceeded your expectations. Thank you again for your kind words, we hope your laptop continues to serve you well for years to come!
The Ologic Team
Shocking experience
Shocking experience. I sent my laptop off for repair due to a damaged lid and a single numerical key that wasn’t working. It took almost three weeks to be returned. When it finally arrived, it was in worse condition than before. The original numerical key still doesn’t work, and now none of the keyboard keys function at all.The laptop repeatedly prompts me to reboot using a code that cannot be entered because the keyboard has failed. Attempting to reboot using the mouse results in an error message, making the device unusable.It is clear the laptop was not properly tested before being returned, despite the paperwork stating otherwise. This level of service is unacceptable.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Good morning Colin,
I am so sorry to hear what has occurred here, and will call you this morning to address this. I assure you that this is not normal and that I will personally arrange for this to be corrected. Regards, Mark, Ologic
Excellent Experience. Highly Recommended
I had an excellent experience with Ologic. My Samsung laptop was repaired and returned much quicker than I expected. The packaging was incredibly secure, and my work laptop arrived in perfect condition.
What really stood out was that Lewis and Gary leaving a lovely note, a bag of Haribo and even a charging cable. It genuinely made me smile and showed they had taken real care with my repair.
Thank you to the whole team, and especially to Lewis and Gary who repaired my work laptop so quick. Your professionalism and kindness made a stressful situation much easier. I really appreciate the excellent service and would happily recommend you.
Best,
Fatima
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Copilot said: Dear Fatima,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had an excellent experience with Ologic and that your Samsung laptop was repaired and returned more quickly than expected. We understand how important a work laptop is, so we're pleased we could make the repair process as smooth and stress-free as possible.
Your kind words about the packaging and the care taken with your device are greatly appreciated. Lewis and Gary will be especially pleased to hear that their note, the Haribo, and the charging cable brought a smile to your face. We believe that great service is about more than just the repair itself, and it's fantastic to know that these small touches made a difference.
Thank you for recognising the professionalism and dedication of our team. We will be sure to share your feedback with Lewis, Gary, and everyone involved.
We truly appreciate your recommendation and your trust in Ologic. Should you ever need our assistance again, we will be more than happy to help.
AMAZING JOB
Wow. I sent my laptop of to repair as I had a missing key on the keyboard and to my surprise within days I got it back. When it came back it worked really well and even came with a mini Haribo packet and had a USB-C cable. Gary and Lewis really did a great job on this one. Well done guys.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Sandra, thank you for the review, we really appreciate it when people take this valuable time to leave them! So glad everything was to your satisfaction, pleased to be able to help you! Thanks!
I sent my laptop off to get fixed
I sent my laptop off to get fixed; it came back the following week. It was so quick. I was so shocked when I saw the most wholesome message ever written to me and my mum, it has made my day completely and i will never forget that. Not only did i recieve the sweetest message, as i unravelled the repair letter a new UCB cable fell out, along with 2 mini packets of Haribos. I was absolutely gobsmacked I've never experienced such kindness from strangers. Thank you so much Lewis and Gary, you really made my day. I wish you both nothing but the very best in life. :)
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hello summer,
Thank you so much for your incredibly kind words. Reading your review has absolutely made our day!
We're delighted to hear that your laptop was repaired and returned so quickly, but even more so that the note, USB cable, and Haribo treats made such a lasting impression. At Ologic, we believe that a repair is about more than just fixing a device – it's about helping people through what can often be a stressful situation, and adding a personal touch wherever we can.
Lewis and Gary will be absolutely thrilled to read your comments. They genuinely care about every customer they help, and it's wonderful to know that their thoughtfulness meant so much to both you and your mum.
Thank you again for taking the time to share your experience and for your heartfelt wishes. It was a pleasure to help, and we wish you and your family all the very best as well.
Warm regards, Ologic
Fantastic Work and Great Customer Service
Had a laptop repaired through insurance claim and Ash and Gary had it repired and back to us within a day. Previous reper services would not do a complete reapair (missing keys) however this team did a full repair and great job. They took care knowing that the laptop was used by my son and even sent some sweets for him. This shows dedication to thier work AND the customer. Those who do good by me and mine always have my respect.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Good afternoon Luke,
Thank you so much for your wonderful review and kind words.
We are absolutely delighted to hear that you were pleased with both the repair and the service you received from our team. Ash and Gary will be thrilled to know that their efforts made such a positive impression and that we were able to return the laptop to you so quickly.
It's especially rewarding to hear that we were able to resolve issues that previous repair providers had been unable to address. We believe every repair should be completed to the highest standard possible, and we're pleased that the full repair met your expectations.
Your comments about the personal touches mean a great deal to us. We understand how important these devices can be to their owners, particularly when they're used by children, and we're glad that the sweets and extra care helped make your son's day a little brighter.
Thank you for your trust, your support, and for taking the time to share your experience. Reviews like yours are incredibly appreciated by the entire team and motivate us to continue delivering the level of service our customers deserve.
We wish your son many happy hours with his repaired laptop, and should you ever need our assistance again, we would be delighted to help.
Swift, thorough and professional!
Repaired laptop really quickly with no fuss and even replaced charger for no extra...... very satisfied!!!
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Dear Lara,
Thank you for your fantastic review.
We're delighted to hear that you were pleased with the speed and quality of our service. Our team works hard to ensure repairs are completed as quickly as possible whilst maintaining the highest standards, so it's great to know that your experience reflected this.
We always aim to provide a straightforward, customer-focused service and to go the extra mile whenever we can.
Thank you for choosing Ologic and for taking the time to share your experience. Your kind words are greatly appreciated and will be passed on to the team who worked on your repair.
We hope to be of assistance again in the future should you ever need us. :)
Fantastic business
Fantastic business. I used this company through insurance i took out on a Laptop for my grandaughter. Ologic is a fantastic company. They picked the laptop up from my home address and they wrapped it and took photographs as proof of condition etc. They kept in contact with me all of the time the laptop was with them. Literally a week later the laptop was back with me, all repaired and as good as new. I will recommend this company to anyone who needs repairs to a computer. I felt that they went above what was expected and my little grandaughter is so happy to have her computer back and for it to be like brand new. Also on sending the laptop back to us, there was a lovely little note for my grandaughter and a small packet of sweets for her - it made her day. Many thanks.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Dear D Clarke,
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that you were happy with the service you received from Ologic. Our team takes great pride in keeping our customers informed throughout the repair process and ensuring every device is handled with the utmost care, so it's fantastic to know that this made a positive difference to your experience.
It's especially lovely to hear that your granddaughter was pleased to have her laptop back and that the note and sweets brightened her day. We always try to add a personal touch where we can, and knowing it was appreciated means a great deal to us.
Thank you for your recommendation and for trusting us with the repair of your granddaughter's laptop. Feedback like yours is incredibly rewarding for our team and reminds us why we do what we do.
We hope your granddaughter enjoys her laptop for many years to come, and should you ever need our assistance again, we'll be more than happy to help!
Superkind!
Firstly, the laptop came in perfect condition. Secondly, they gave me a hand-written note and a packet of sweets. Would recommend totally!
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Thank you so much for your lovely review!
We're delighted to hear your laptop arrived in perfect condition and that you enjoyed the handwritten note and sweets. We believe great service is about more than just repairing devices – it's about making the whole experience as positive and personal as possible.
Thank you for choosing Ologic again and for taking the time to share your experience. Your recommendation means a great deal to the team, and we'll be sure to pass your kind comments on.
We look forward to helping you again in the future!
Kind regards,
The Ologic Team
Excellent service every time
This is the second time I have used Ologic and both times the service have been excellent. My laptop was fixed in a day, and is as good as new! Communication was concise, clear and helpful. Many thanks Gary and Issac.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Ellen,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you've chosen Ologic for a second time and that you've received excellent service on both occasions.
It's great to know that your laptop was repaired so quickly and that our communication throughout the process was clear and helpful. I'll be sure to pass your kind comments on to Gary and Issac; they'll be pleased to know their efforts made such a positive impression.
We truly appreciate your continued trust in Ologic and look forward to helping you again whenever you need us.
Kind regards,
The Ologic Team
Excellent service didn’t need to…
Excellent service didn’t need to package item, courier came with secure box, always kept up to date.26
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Mark
Thank you for your fantastic review! We're delighted to hear you were pleased with our secure collection service and that the packaging-free process made things easy. It's great to know our regular updates kept you informed every step of the way.
We really appreciate your feedback and hope to help you again should you ever need us in the future.
The Ologic Team
Excellent service from the secure pick…
Excellent service from the secure pick up ro repair & being returned to us. Took 4 days outstanding service & the continuous updates was great.
Gary & Credi provided a though repair to our laptop, great report.
Great customer service on the return, packets of sweets ( which were quickly taken by the kids) & a thoughtful quote on the box.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Rosie
Thank you so much for your wonderful review!
We're delighted to hear that you were pleased with the entire process, from the secure collection through to the repair and return of your laptop. Completing everything in just four days is exactly the level of service we aim to provide, and we're glad the regular updates kept you informed every step of the way.
We really appreciate your kind comments about the thorough repair and detailed report. It's also great to hear that the sweets and handwritten quote were a hit with the family – even if the kids claimed the sweets before you had a chance!
Thank you again for choosing Ologic. We really appreciate your support and hope to help you again should you ever need us.
The Ologic Team
Super quick repair and Gavin went above…
Super quick repair and Gavin went above and beyond on my item. More than happy with it.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Mai
Thank you for your kind review! We're delighted to hear you were happy with the quick repair and the service you received. We are very pleased to know the extra effort made a difference. Thank you for choosing Ologic, and we hope to be of assistance again in the future. 😊
The Ologic Team
Thank you Gary
Gary, thank you for fixing my daughter's laptop. Very pleased.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Jonathan
Many thanks for taking the time to leave us a 5 star review.
We appreciate the positive feedback and the team will be pleased to know we did a great job.
The Ologic Team
Apart from DPD holding up the…
Apart from DPD holding up the collection of my PC ,it was repaired promptly and returned in as new condition. Thank You Isaac and Gary Repair technician and Test engineer
Walter
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Walter,
Thank you for your review.
We're sorry to hear that the collection was delayed by DPD, but we're delighted that once your PC arrived with us, the repair was completed promptly and returned to you in as-new condition.
Thank you for your kind comments about the team – they'll be pleased to know their work was appreciated.
Thank you for choosing Ologic, and we hope to be of assistance again should you ever need us.
Kind regards,
The Ologic Team
Amazing company
Amazing company they collected my macbook with cracked screen & it was fixed, collected & delivered within 2 weeks. Very impressed with up to date information of progress. Would recommend again & to anyone who want a professional job but dont want to go to original company. Thank you OLOGIC.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Thank you for your fantastic review!
We're delighted to hear you were pleased with the repair and the service you received. Keeping our customers updated throughout the process is something we take great pride in, so it's wonderful to know you found the progress updates helpful.
Thank you for trusting Ologic with your MacBook repair. We really appreciate your recommendation and kind words, and we'll be sure to share your feedback with the team.
Kind regards,
The Ologic Team
Absolutely made up with the service…
Absolutely made up with the service provided by this company. Laptop like new and service and communication was brilliant. Highly recommended to anyone . Thank you for my sticker and gifts . Really needed those words today
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Sarah
Thank you so much for your lovely review. We're delighted to hear that you're happy with both the repair and the service you received. It's great to know your laptop came back looking like new and that our communication kept you informed throughout the process.
We're especially pleased that the sticker, gifts, and note brought a smile when you needed it most. Those small touches are important to us, and it's wonderful to hear they made a difference.
Thank you for your recommendation and for choosing Ologic. We wish you all the very best, and if you ever need us again, we'll be here to help.
The Ologic Team
just recieved my computer back from…
just recieved my computer back from ologic very happy with repair many thanks to Isaac and Gary
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi David
Thank you for taking the time to leave us a review. We're delighted to hear that you're very happy with the repair to your computer.
The team will be pleased to know that their work and efforts were appreciated. I'll be sure to pass your kind comments on to them.
Thank you for choosing Ologic, and if we can help with anything in the future, please don't hesitate to get in touch.
The Ologic Team
Thank you repairing our laptop
Thank you repairing our laptop. We are very pleased with your service Reece and Gary!
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi K
Thank you for your kind words!
We're delighted to hear you're pleased with the service you received. We are thrilled to know our work was appreciated. Thank you for trusting us with your laptop repair, and we hope to be of assistance again should you ever need us in the future!
The Ologic Team
Great service
Brilliant service even sent a hand written note and a pack of sweets Thank You
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ologic
Hi Jan
Thank you for your lovely review! We're delighted to hear that you were pleased with the service. We believe it's the little touches that make a difference, so we're glad the handwritten note and pack of sweets brought a smile to your face.
Thank you for choosing Ologic and for taking the time to share your experience. We truly appreciate your support and look forward to helping you again in the future!
The Ologic Team
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