NoPing Anmeldelser 285

Besvarelse fra NoPing

11. feb. 2026

Hi — thank you for sharing your feedback.

We’re sorry to hear that your experience didn’t meet expectations.

Regarding billing, subscriptions renew automatically unless canceled, and this is clearly stated during checkout and inside the user panel.

About the service performance: route quality can vary depending on region, ISP, and game servers. Our AI recommendations are designed to suggest optimal paths, but in some situations manual selection or fine-tuning with our support team can lead to better results.

We would really like the opportunity to look into your case and try to help improve things.

Please contact our support team or share the email associated with your NoPing account so we can investigate and assist you properly.

Thank you for bringing this to our attention.

Besvarelse fra NoPing

5. feb. 2026

Olá — sentimos muito por saber que sua experiência não foi boa.

Essa definitivamente não é a situação que queremos para nenhum usuário. Problemas de conexão podem acontecer dependendo da rota, provedor de internet e servidor do jogo, e por isso nosso suporte sempre tenta ajudar a ajustar tudo da melhor forma possível.

Gostaríamos muito de analisar o que aconteceu no seu caso e tentar resolver.

Por favor, entre em contato com nosso time de suporte ou informe o email da sua conta para que possamos ajudar você diretamente.

Obrigada por compartilhar seu feedback — ele é importante para nós.

Besvarelse fra NoPing

5. feb. 2026

Hi — thanks for your feedback.

We’re sorry to hear about the trouble you experienced.

NoPing can be fully uninstalled through the standard Windows uninstall process, and it does not lock users into keeping the software installed. If something went wrong during removal, that usually indicates a system-level interruption, antivirus interference, or an incomplete uninstall — not intended behavior.

We’d really like to help you resolve this quickly.

Please contact our support team or share the email associated with your NoPing account so one of our technicians can guide you step-by-step to complete the uninstall and check what may have happened.

We’re always open to investigating and fixing legitimate issues.

Besvarelse fra NoPing

5. feb. 2026

Hi — thanks for sharing your feedback.

We’re sorry to hear that NoPing didn’t meet your expectations with Valorant and that the experience felt confusing.

Because routing performance depends heavily on region, ISP, and the specific game servers being used, results can vary from user to user. Our support team can usually help optimize routes or explain the best setup for each title.

If you’d like, please contact us or share the email linked to your account so one of our technicians can look into your case and try to improve your experience.

We appreciate you taking the time to leave a review.

Besvarelse fra NoPing

28. jan. 2026

We’re sorry to hear about your dissatisfaction with the billing process.

Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.

We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:

1 - Log in to your account on our website.
2 - Click on the 'Cancel Subscription' button.

Also on paypal you could cancel directly in your paypal account if you wanted.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.

Besvarelse fra NoPing

28. jan. 2026

Hi — we’d like to clarify something very important here.

NoPing does not uninstall games, applications, or delete user files from your computer. Our software only manages network routing while it is running and does not have any functionality that can remove games or data from your system or from specific drives.

We understand how frustrating it is to encounter technical problems, but stating that NoPing uninstalled your games is simply incorrect.

If something was removed from your PC, it was not caused by our application. In cases like this, the most common causes are platform client issues (such as Steam repairing or relocating libraries), disk errors, antivirus actions, or manual deletion — none of which are triggered by NoPing.

If you experienced any issue while uninstalling, we strongly encourage you to contact our support team so we can review what happened and help investigate properly.

Please share the email associated with your NoPing account, and someone from our support staff will reach out to you directly to look into this.

We’re always open to resolving legitimate concerns and helping users get back to gaming smoothly.

Besvarelse fra NoPing

28. jan. 2026

Hi — thank you for sharing your feedback.

We’re sorry to hear about the frustration you experienced, and we take concerns like this very seriously.

We’d like to clarify a few important points. NoPing does not process charges “quietly.” All subscriptions are created only after user authorization, and renewal terms are clearly displayed during checkout and inside the user panel. In addition, depending on the payment gateway used, some subscriptions must indeed be canceled directly by the customer due to how those providers handle billing permissions — this is not a tactic, but a technical limitation imposed by certain processors.

That said, we understand how stressful billing issues can be, and we’re glad that one of our support agents was ultimately able to assist you and ensure the subscription was fully canceled.

We would still like to review your case in more detail to verify what happened and see if anything further can be done.

Please reach out to us again or share the email associated with your account so our team can take another look.

We appreciate you bringing this to our attention and giving us the opportunity to clarify the situation.

Besvarelse fra NoPing

28. jan. 2026

Hi there — thank you for sharing your experience, and we’re genuinely sorry to hear about the frustration you’ve faced.

This is absolutely not the experience we want any of our users to have. NoPing has been operating for many years, and performance can vary depending on routing, region, ISP conditions, and the specific game servers — which is exactly why our support team always tries to run deeper diagnostics when something doesn’t behave as expected.

We understand your hesitation regarding remote access tools, and that’s completely fair. Still, those tests are usually requested only when necessary to properly identify what may be affecting the connection locally or along the route.

We would really like the opportunity to review your case again and see what can be done to resolve the issue.

Please send us the email address associated with your NoPing account (either here or through our official support channel), and someone from our support team will personally reach out to you to help investigate and work toward a solution.

We appreciate you bringing this to our attention and giving us the chance to make things right.

Besvarelse fra NoPing

12. jan. 2026

We’re sorry you feel this way, but we need to clarify some incorrect information in your comment.

There is absolutely no plan to shut down NoPing.
We have been operating in the market for over 10 years, continuously expanding our infrastructure and services.
Today, we maintain more than 1,000 active servers worldwide, and we do not remove servers without bringing them back. Our network is constantly monitored, optimized, and upgraded.

If you are experiencing any issue with your service, our support team is fully available to review your case and provide a proper resolution. We take customer concerns seriously and we always work to resolve them through official support channels.

We invite you to contact our support team directly with your ticket number so we can verify the situation and assist you accordingly.

Besvarelse fra NoPing

12. jan. 2026

We’re sorry to hear about your dissatisfaction with the billing process.

Please note that as part of the sign-up process, all our users agree to the terms and conditions which include important information about the trial and subscription. We aim to make this information as clear as possible to ensure that all our users can make informed decisions.

We understand the importance of flexibility, which is why we've made it simple for you to cancel your subscription if you decide our service isn't the right fit. To cancel, simply follow these steps:

1 - Log in to your account on our website.
2 - Click on the 'Cancel Subscription' button.

Also on paypal you could cancel directly in your paypal account if you wanted.

Thank you for trying out our service, and we hope to have the opportunity to serve you better in the future.