Ninja Van Anmeldelser 

There's a return parcel appointment booked to collect, Ninja Van either only sms said to collect, or the driver whatsapp said will collect next day but everytime ends up missing in action

My package supposed to receive between 16th and 19th at least call or WhatsApp or email?

SEDMY1481550430953689088

Very slow.. too slow.. bad sevice.. I wonder why Zalora used Ninjavan service to deliver their customers orders.. Im waiting and waiting and waiting for my parcel more than 3days now..

memang teruk service…courier kurang hajar

Pls dun use them parcel show will received by today for 4 days but the parcel status show Arrived at Sorting Hub for 4 days totally no progress ! What kind of speed that you guys provided ?!

My item cleared customs in Manila Philippines on 11-Mar-2026.
Package arrived at Ninja Van carrier facility 15-Mar-2026.
Ninja Van then proceeded to document fake delivery notifications from the 15-Mar-2026 until the 23-Mar-2026. I checked global package tracking on the web site “Parcels” & noted that my package with Ninja Van was being returned to sender 23-Mar-2026. Stating that the package was being returned due to many delivery attempts.
Zero delivery attempts had been made.
Zero cell phone communication from Ninja Van.
No notification from Ninja Van that my package was being returned.
Emails from Ninja Van “We received your message and will be reviewing your concerns” thats as much help as you get. I cant find any information locally in Pampanga where Ninja Van depots are??

Their drivers will not deliver your parcel and mark the delivery as "unsuccessful" three times in a row and then steel it. I live in a condo with security and front desk attendants. It's easy to verify if anyone attempts to deliver anything, and they don't. Once they mark it as an unsuccessful delivery three times in a row they automatically initiate a return. But the package never goes back. They steel it.

Delivered to the wrong address - as I can see happens for everyone. Hopeless company. Can’t believe ASICS uses them for Shipping…

Delivered item to the wrong address and marked delivery as complete. Unable to contact customer service for any sort of enquiries.

The service from ninja van is sooo bad👎🏻👎🏻 They like to hold customer’s package for so long without any updates.

I really think Ninjavan is the worst courier service in Malaysia. my parcel is lost in transit but no one can even help with the issue.(messenger,website support,email) but to no avail.

Stupid Type M. Forever useless.

Stupid ninja van, very slow service

Really bad service. Very unreliable. I had a delivery scheduled for Wednesday. On Tuesday, I get a text msg from Ninja Van saying that they will be a day or two late. Today is Friday and they haven't even picked up the item from the sender yet. I have very little hope that I will get it today - which is already 2 days late.

Very lousy customer service. No reply to my parcel inquiries.

This is my second encounter that my parcel is stranded when I ordered something from Lazada. I don't understand why sellers choose to use ninja van Malaysia as their shipping agent. Worst of the worst delivery record so far. Ninja delivery man scam and show photos of the delivery not taken from my address. Hopeless shipping agent

This company demonstrates complete operational incompetence and dishonesty.

The app provides false tracking information that does not reflect reality. A wrong photo of the delivery address was uploaded, clearly not the buyer’s location yet it was used as “proof” of a delivery attempt.

The courier then lied by claiming the buyer was unreachable. There were no calls, no messages, no door attempt. This is not a misunderstanding, it is a fabricated excuse entered into the system to cover up a failed delivery.

A courier service is built on trust, accuracy, and accountability. Ninja Van has none of these. When tracking data is false and delivery records are fabricated, the entire service becomes unreliable and misleading to customers.

This is not just poor service. it is systemic failure. Companies like this should not be entrusted with parcels and, frankly, are not fit to operate as a courier service.

Worst experience ever.

I hope there will be zero star which I can click. It's not the first time receive ninja service.
They updated delivery on the way (last stage) but driver failed to deliver. Then update on Lazada receiver not at home.

Horrible Ninja Van, bunch of magicians always making packages disappear, again and again. Was not given a choice Shopee just assign my package to them and now over a week it just show on hold for no reason and even Shopee doesn't know why keep giving all sort of reasons that they are looking into it and then pushing these magicians to expedite delivery. Super screw up company deserve negative 5 stars give them even negative 1000 stars also they don't care!