Ninja Van Anmeldelser 1.064

Ordered my item on 4 May and Lazada stated it would reach between 7-9 May. It's 11 May and the package is STILL not out for delivery. Tried to contact customer support with no avail due to no response. Tracking is horrendous, Ninjavan says it's stuck at a sorting facility since 9 May while Lazada says it's on its way to a delivery facility since 10 May. What's worse is that it took them 2.5 days to pick up the package from the seller only for it to be stuck in the delivery facility for another 2.5 days and counting. Never had a good experience with ninjavan, even my package from taobao and another package from china delivered by speedpost are faster, and this is just domestic delivery.

Worst delivery experience ever. Severe delays, no proper updates, rude and unprofessional staff, and terrible customer service. Completely unreliable and highly frustrating. Avoid if possible.

Horrible Service
Firstly, they notified me when the product was delivered, but when I went to the door, it wasn't there. I am ok for them to leave at the doorstep, but for it to be missing?? Unlike other platforms where the drivers need to take a photo, I didn't even have that. I could not even tell if they had delivered to the wrong address or not. Not to mention the horrible customer service. You HAVE to go through their terrible telegram bot and had been trying to connect to a live agent for 4 hours. You cannot tell me it takes 4 hours to assist on a weekday afternoon. The facebook messenger doesnt even work and there's no way alternative contact. Luckily the person who actually received it brought my package to me.

The CS is equivalent to none, waited 3 days just to get in touch with someone, first got my phone wrong, then when I requested to change the time and address because they have missed out the time window, it was never correctly recorded in the system, they keep scheduling the wrong address pickup. Unbelievable service and have to avoid if have a choice

Worst! They do not notify the receipt if they are in the area. If their social media does not show the tracking of delivery.

Many courier companies in SG are bad but Ninja Van are the absolute worst! They never attept to deliver, but claim they they do, and then just dump a parcel in a random place, claiming it is a designated drop off point...Trying to reply to courier on Whatsapp is uselees as they either don't read mesasages, don;t answer calls or maybe just block customers? Will stop shopping on any platform that uses these idiots!

This is the worst company ever,all the deliver rider is not honest,so many years still no progress,i have this service many time all encounter the same problem, checking their wassapp msg regarding delivery status all is under foreign workers,useless worker,don't employ foreigners if this company want to stay long,my parcel is not send to my house,system say no one at house,i waited whole day rider did not come at all,not honest to put delivery unsuccessfull receiver not at home,i have cctv shows nobobdy came,customer support is not contactable no customer support solve our problem and so do the deliver rider,their sending parcel is almost last at night putting outside never even leave prove of deliver too,pls don't ever take this company,have many other better platform,hope this company will close down and replace a good company,

2 orders... 6 delivery attempts...
1 successful delivery...

We made sure NinjaVan had recipients phone number. Drivers did not reach out.

Communication responses from NinjaVan were minimal and inconsistent.

If I could control what delivery service companies used, I would never use NinjaVan. Instead, I'm going to have to double check what delivery service will be used before placing orders.

Strongly DO NOT recommend this company.

NLMYA71943214 parcel failed delivery AGAIN AND AGAIN!!! courier ninjavan batu gajah perak sangat tidak melakukan penghantaran seperti sepatutnya. dan tiba-tiba status delivery PARCEL FAILED !!!!!!

Total cowboys.. they stated that they tried to deliver my parcel 3 times ( bloody lairs!)

Skullduggery at the highest level!!

One of the Worst courier ever in the Philippines. It should be zero star not one star.

My package was arrived in my location but it was stuck for more than a week. But they did not deliver.

March 18: Parcel has been dispatched
March 22: Parcel is being processed at Ninja Van warehouse
March 22: Departed Ninja Van warehouse - In Transit
March 22: Parcel is being processed at Ninja Van warehouse
March 22: Departed Ninja Van warehouse - In Transit
March 22: Parcel is being processed at Ninja Van warehouse - WH-CLB
March 23: Departed Ninja Van warehouse - In Transit
March 25: Parcel is being processed at Ninja Van warehouse (destination/my location)
March 25: Departed Ninja Van warehouse - In Transit
March 26:Parcel is being processed at Ninja Van warehouse (destination)
March 28:Departed Ninja Van warehouse - In Transit
April 1: Parcel is being processed at Ninja Van warehouse (destination)
April 2: Departed Ninja Van warehouse - In Transit

They only processed and transit and processed again and transit again…. No delivery. They don’t answer in email. I hope all sender will avoid the Ninjavan.

Totally agree with those who said the Ninja Van service is bad.
Really hopeless and untrustworthy plus they don't give a damn... Just let you continue to wait. If you don't go find out and chase them, you will never know what is happening coz no notification is send out to recipients for the delay. Basically, they dare not even send any notification because they themselves cannot give you a specific answer when you expect to receive your item. This are merely internal not overseas and already at their Hub but didn't send out. Is like forever there. This is the message I receive when I asked for timeline :
"Im unable to provide the estimation date, due to the high volume of the and shortage of the staff for the delivery.
But however i will try to push the delivery for you"
So, ridiculous and dare not even confirm. Forever waiting. 😤😡😠🤬

There's a return parcel appointment booked to collect, Ninja Van either only sms said to collect, or the driver whatsapp said will collect next day but everytime ends up missing in action

My package supposed to receive between 16th and 19th at least call or WhatsApp or email?

SEDMY1481550430953689088

Very slow.. too slow.. bad sevice.. I wonder why Zalora used Ninjavan service to deliver their customers orders.. Im waiting and waiting and waiting for my parcel more than 3days now..

memang teruk service…courier kurang hajar

Pls dun use them parcel show will received by today for 4 days but the parcel status show Arrived at Sorting Hub for 4 days totally no progress ! What kind of speed that you guys provided ?!

My item cleared customs in Manila Philippines on 11-Mar-2026.
Package arrived at Ninja Van carrier facility 15-Mar-2026.
Ninja Van then proceeded to document fake delivery notifications from the 15-Mar-2026 until the 23-Mar-2026. I checked global package tracking on the web site “Parcels” & noted that my package with Ninja Van was being returned to sender 23-Mar-2026. Stating that the package was being returned due to many delivery attempts.
Zero delivery attempts had been made.
Zero cell phone communication from Ninja Van.
No notification from Ninja Van that my package was being returned.
Emails from Ninja Van “We received your message and will be reviewing your concerns” thats as much help as you get. I cant find any information locally in Pampanga where Ninja Van depots are??

Their drivers will not deliver your parcel and mark the delivery as "unsuccessful" three times in a row and then steel it. I live in a condo with security and front desk attendants. It's easy to verify if anyone attempts to deliver anything, and they don't. Once they mark it as an unsuccessful delivery three times in a row they automatically initiate a return. But the package never goes back. They steel it.

Delivered to the wrong address - as I can see happens for everyone. Hopeless company. Can’t believe ASICS uses them for Shipping…