Very pleasant surprise beyond the shop. The room sets were amazing and we loved the kitchen designs and media walls. Well worth a visit and we will be returning very soon to peruse the wonderful inter... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought some Sofia napkins from Neptune a while ago, and have recently wished I also had the matching table runner, but it's no longer stocked ! I thought maybe if I ring Neptune outlet in Swindo... Se mere
We ordered the beautiful Harrington dining set just over five years ago and have loved it ever since. It still looks brand new and is incredibly comfortable. Recently I reached out to Neptune’s custom... Se mere
After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Butik med havemøbler
- Dagligstuemøbelbutik
- Indretningsarkitekt
- Køkkenudstyrsbutik
- Møbeltilbehør
Om Neptune - Outlet
Skrevet af virksomheden
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktoplysninger
Frankland Road, SN5 8YG, Swindon, England, Storbritannien
- 01793 427 439
4,7
Fremragende
97 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quality company
Great product, great service and kept informed along the way. Shout out to Lee and Craig for a 1st class delivery service too. Many thanks
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
We're happy to hear that you had a great experience with our product and service. We appreciate your positive feedback and are grateful for your acknowledgement of our delivery team.
Amazing service
Staff are lovely to deal with friendly and professional. The quality of the product is great. I received delivery well within 2 weeks of ordering. Amazing service. The delivery team Andre and Liam were a credit to the organisation.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
We appreciate your kind words! It's great to hear that our team was friendly and professional, and that you're happy with the product quality and delivery. We'll be sure to let the delivery team know.
As always fantastic service by Neptune…
As always fantastic service by Neptune - excellent delivery - special thanks to the delivery team Andre and Peter who kept me well informed of timings . Thank you for your help !
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
Thank you for your wonderful review! We're happy to hear about your fantastic service and excellent delivery. We appreciate you mentioning the delivery team, and we will pass along your gratitude.
Great experience great products
Delivered on time and on date agreed. Two delivery guys Andre and Peter took care bringing the sofas in and setting them up where we wanted. Also took time to inspect them and make sure we were happy. Products exactly what we ordered and very happy with them
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
We're so glad the delivery was on time and that our team helped set up your sofas. It's great to hear you're happy with your order! Thank you for your positive feedback! We look forward to welcoming you again soon!
Excellent help in store at Swindon…
Excellent help in store at Swindon Showroom and prompt, safe delivery. First class.
24. november 2025
Besvarelse fra Neptune - Outlet
We're delighted to hear about the excellent help you received at our Swindon Showroom and the prompt, safe delivery. Thank you for your first-class feedback!
Quality furniture and great service - again!
Andre and Peter delivered and assembled my Neptune furniture order today. They called ahead to confirm their ETA. They were very careful and considerate when bringing in each piece of furniture so as not to bump walls and doors. Great communication and service, and very happy with my purchases.
6735483/A
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
Hi Angela! Thank you for taking the time to leave us your 5* feedback about Andre and Peter. We look forward to seeing you again soon. With warmest regards, Scott
Steve and Joe were the nicest delivery…
Steve and Joe were the nicest delivery guys you could hope for.
Helped put the furniture in the bedroom and took away all the packaging.
Had a lovely chat and consolidated our opinion that Neptune is a fabulous British company to buy from and always a great experience.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
We're so happy to hear that you had such a positive delivery experience. It's great to know the team were so helpful and that you're pleased with your purchase from Neptune! We look forward to welcoming you back soon!
Staff could not have been more helpful…
Staff could not have been more helpful at Swindon H.O. & outlet centre (especially Evie.) I arrived to discover that the shop does not have level access throughout the store but staff were quick to place ramps throughout, enabling me to access all areas in my wheelchair.
A lot of work has gone in to show off their products in lovely room settings and to make it a very enjoyable experience, made all the better by a lovely lunch in the cafe. The item I wanted had to be ordered but arrived by post a few days later. Very pleased.
6. november 2025
Besvarelse fra Neptune - Outlet
We're happy to hear that our team was so helpful during your visit. It's great to know that the ramps allowed you to access all areas and that you enjoyed the room settings and cafe. We appreciate your positive feedback and are pleased the ordered item arrived promptly.
Spoke to Carol today on the phone
Spoke to Carol today on the phone, it was a pleasure. Thank you again
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
Hi Jamie! Thank you for your 5* feedback. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
Great company
Raphael and Roberto great job I can’t say how highly friendly and experienced delivery man thanks very much great job
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
Hi there! Thank you for your 5* feedback regarding your recent delivery with Raphael and Roberto. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
5* Delivery
As ever, great service from the Neptune Team.
A special mention to Brian and Andy who delivered our order this morning, having called us 30 minutes before arriving.
After carefully unpacking our items, checking for damage and positioning them, they then kindly removed all the packaging.
Neptune are not cheap but the quality is high, as is the service.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
We appreciate your positive feedback and are so glad you were pleased with the team's service. It's great to hear the delivery went smoothly and the items were placed to your satisfaction. We value your recognition of our quality and service.
I ordered 4 chairs in April
I ordered 4 chairs in April. They arrived in May. Unfortunately the wrong ones. Reordered 22 May. Finally I collected them on 2nd October after I rang to find out when they would be in stock, if I hadn't rung who knows how long it would have taken to let me know.
8. oktober 2025
Besvarelse fra Neptune - Outlet
Hi Sue! Thank you for your review and I am sorry for your frustration following ordering the wrong stools.
I can see that your designs came into stock on 23 September and the Outlet hadn't fully re-opened following our Warehouse Sale. You beat the team into calling you to arrange their collection. These have now been collected and we hope you love them. We hope to see you again soon. With warmest regards, Scott
Superb delivery
Great delivery service, delivery was booked in 10 days before it was due with plenty of notice and then delivery guys, Kyle and Bailey called 30 minutes before arriving.
Superb service!! Thank you
7. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
We're happy to hear that you received superb service! It's great to know the delivery was well-coordinated and the team kept you informed. Thank you for your positive feedback.
Query was dealt with quickly and…
Query was dealt with quickly and replacements sent immediately
6. oktober 2025
Besvarelse fra Neptune - Outlet
We are happy to hear that your query was resolved quickly and replacements were sent promptly. Thank you for your positive feedback!
Totally efficient
Totally efficient, from acknowledgment of the order to the actual delivery. Our delivery men were on time, courteous and careful with the furniture and our floor. Thank you Clint and Marcin for your care.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
We appreciate you taking the time to leave us your feedback! We are so glad to hear that you were pleased with our efficient service and careful delivery team!
Delivery from Neptune
I had a sofa delivered today by Alfi and Josh from Neptune. The whole process was smooth and stress-free. They were friendly, polite and very professional. The sofa was delivered without any issues and they made sure to take away all of the packaging too, leaving everything tidy. Excellent service all round.
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
Hi Henning! Thank you for taking the time to leave us your 5* review. We love reading reviews about our teams and will be sure to pass this on to Alfi and Josh. We look forward to seeing you again soon. With warmest regards. Scott
Politest and Helpful Delivery Service Ever
I cannot praise the efforts of Alfi and Josh who delivered our unit from Neptune Outlet today. They are a credit to your company … so polite and friendly and made every effort to ensure our cabinet got through a very tight doorway and then an awkward step up before it was safely in position - all this after carrying up external steps! Their second delivery to us .. we cannot praise their efforts and professionalism enough. The cupboard was perfect too, just as we expect with Neptune Kitchen pieces.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
Hi Vanda! Thank you for taking the time to leave us your 5* seal of approval and for your lovely comments about Alfie and Josh. We love reading reviews about our teams and will be sure to pass this on. We look forward to seeing you again soon either in store or online With warmest regards. Scott
Replacement cabinet knobs
I made an enquiry regarding cabinet knobs as unfortunately ours were damaged during storage. We were unable to purchase online directly but Jodie ensured she helped with this. She was extremely polite and professional which is a refreshing change these days unfortunately.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
Hi Louise! Thank you for taking the time leave us your 5* review and also for your comments about our Customer Experience Team Leader - Jodie. We will pass your comments on to her as I know she will appreciate them. We hope to see you again soon. Warmest regards, Scott
Shout out to Dan and Jason for another…
Shout out to Dan and Jason for another courteous and friendly delivery today.
Very happy with the furniture items and wall art received after a Design appointment with the lovely Lucy from Bury SE store.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
Hi there! Thank you for taking the time to leave us your 5* review. We love reading reviews about our teams and will be sure to pass this on to Dan & Jason. We look forward to seeing you again soon. With warmest regards. Scott
I received a furniture delivery today…
I received a furniture delivery today and was really pleased with the overall experience. Mike and Jason were brilliant and really helpful during the delivery.
Thanks again for the great service
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Neptune - Outlet
Hi there!
Thank you for your 5* feedback. We love reading reviews about our teams and we will ensure your feedback is shared with Mike & Jason. We look forward to seeing you again soon instore. Warmest regards, Scott
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.