Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Se mere
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Se, hvad kunderne siger
The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service
We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Se mere
Our visit to Chichester was exceptional. Eden was most helpful and knowledgable and spent a long time with us- she was also very patient !Subsequently we have ordered a bed/headboard and we have spoke... Se mere
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med havemøbler
- Indretningsarkitekt
- Køkkenudstyrsbutik
- Dagligstuemøbelbutik
Om Neptune - Chichester
Skrevet af virksomheden
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktoplysninger
Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Storbritannien
- 01243 904417
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110% Delighted
I cannot rate Katie, Sophie, Ian. Jo and Bryn highly enough for their professionalism, enthusiasm, design and build quality at the Chichester store. We are beyond delighted with our stunning kitchen. Our space was a little unusual and they relished making it everything we wanted! The after care is second to none too!

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Friendly staff in the shop & prompt…
Friendly staff in the shop & prompt delivery of the item

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We had our kitchen from Neptune last…
We had our kitchen from Neptune last Autumn and it was and is still fantastic. The team in Chichester are amazing and couldn’t have been more helpful and on hand throughout and after the process. The design process was excellent and Katie and Jo did a brilliant representation of what we would get and on installing on Ian was on hand to liaise with the builders and fitters to make sure it was perfect. The after care is second to none and even now if I have an issue they are available to help. The quality of the kitchen is top notch and it does everything they claim in the showroom.

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Fantastic morning with Becky this…
Fantastic morning with Becky this morning. We watched her rustle up three lovely, delicious summer dishes which we then all sampled afterwards. Debs made it extra special by being very attentive supplying coffee and being very welcoming. Very informative and a lovely group. Definitely would go again. Well done Becky and the team at Chichester.

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Wonderful store
Wonderful store! Beautiful displays and helpful staff! Watched Becky Wilkinson’s Cookery Demonstration which we enjoyed very much!

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I needed to choose some paint for my…
I needed to choose some paint for my utility room today and Debs was really helpful
Having the paint colours up on the walls makes it so simple

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We had a lovely time at Neptune this…
We had a lovely time at Neptune this morning. We were greeted by a very friendly and helpful member of staff. She assisted with all our queries and kindly gave us a cup of tea to enjoy in the garden. Thank you Neptune!

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Great Workshops at Neptune Chichester
I attended the Lampshade Making for Beginners workshop held on the morning of 19th May. Had a great time, met some lovely people and were well and truly looked after by all at Neptune Chichester, which is no surprise as they are an amazing bunch very friendly and customer-driven. Jules from the Haines Collection ran the workshop with her expertise guiding us through the process with much patience and gave us an insight into how her company utilise surplus fabrics from the design industry. All materials for the course were included and we all went home with a professional looking lampshade. I think we were all amazed and delighted with the results. Thank you.

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Very happy!
Quality: The furniture looks stunning and stylish. Good quality. No flaws.
Delivery: Heavy furniture all put in set places. Demonstration of adding extra leaves to table. Advice on cleaning. All packaging taken away.
Great on all counts! Very happy!

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Neptune Chichester - Kitchen/Dining Project Installation
We are so pleased with our decision to choose the team at Neptune in Chichester to supply and install our new kitchen and dining area.
We are particularly grateful to Sophie Ford, our Designer. Sophie took care to understand what we wanted to achieve, and worked tirelessly to finalise a design that exceeded our expectations. Sophie’s help encompassed all aspects of the project, and her expertise and support with every detail made all the difference.
The quality of the kitchen cabinets is excellent, and being able to visit the lovely showroom allowed us to understand exactly what we were buying.
The kitchen was expertly installed by Ian, and we were very well supported throughout the process by our project manager, another Ian. Both these gentlemen helped ensure that the whole project went very smoothly.
The signature paint finish, completed a couple of weeks after the installation, is a lovely touch.
In addition to the kitchen cabinetry and appliances, we also purchased a Neptune dining table and chairs, a sofa, lighting fixtures and other accessories. They are all of excellent quality.
Thank you to all the team at Neptune Chichester. We have lost count of how many times we popped into the store over the last couple of years, but we always received excellent and friendly service.

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A easnt shopping experience …
I was served by a young lady who not only gave sound advice, but was clearly passionate about her job and keen to provide a pleasant shopping experience to all.

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Customer service is a dream
Customer service is a dream, these people are real experts in what they do. They take their time with you, help you find the right item for your space. Neptune Chichester is certainly our favourite! Thank you, we’ll certainly be back!

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A relaxing and productive morning
I’ve just got back from a lampshade making course at Neptune, Chichester taught by Jules from Haines Collection.
Neptune was an incredibly relaxing and hospitable setting and Jules was a great teacher. I’m delighted with my completed lampshade and intend to make many more.

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Great service …
Great service … always extremely helpful and insightful without being pushy… great coffee too.. Even my husband enjoys visiting…

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Beautiful shop
Beautiful shop, Helena was incredibly attentive- 5 stars!

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The Neptune branch in Chichester is in…
The Neptune branch in Chichester is in beautiful peaceful surroundings. The staff are super friendly helpful & welcoming. Jo showed me around the showrooms, and was very knowledgeable about the various styles and colours to create a stunning kitchen. All in all one of the most relaxing and enjoyable shopping experiences I’ve had! I’ll definitely be going back!

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Great shopping experience
Great shopping experience, helpful staff and wonderful products

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We visited Neptune in Chichester to…
We visited Neptune in Chichester to look for inspiration and furniture
Gemma helped us to look at colours and explore ideas with different furniture & fabric options
She was lovely, informative & full of enthusiasm
No pushy selling - we have some ideas to explore & will return
Thank you

Besvarelse fra Neptune - Chichester
Easter Wreath Workshop
Fabulous afternoon at Neptune Chichester Easter Wreath Workshop. Laura (Hawthorn & Hoe), who ran the workshop, was so friendly and knowledgeable. She expertly taught us how to add the moss, foliage and bulbs to the wire ring, to create a wonderful spring wreath. I learnt so much. The materials were beautiful, with so much to choose from. As always the store had a calm, relaxing atmosphere and the staff were super welcoming x

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Excellent communication
Excellent communication
Friendly interactive knowledgeable staff
Hit the dates
Just great customer service all around.

Besvarelse fra Neptune - Chichester
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