NCP National Car Parks Anmeldelser 

I was unable to pay for my parking at Newark Northgate station on the app at the time. Later, I contacted NCP by phone and Hannah picked up. She expertly, and in a kindly manner, led me through the processes to successful payment. I am old and don't hear that well so Hannah had an uphill task. She is very good. Look after her.

I entered the wrong number plate for my airport parking booking. Oof I was stressed about it! But it only took a quick phone call to sort it out and I received updated tickets on email immediately. Quick and painless. Excellent service

immediate response to a query for an error of my own making, brilliant

Sam my call handler was great help, he really handled my call very professionally and he was very understanding regarding my query and he guided me through step by step without any confusion, I am very grateful of his assistance.

Within 2 hours of parking the back window of our car was smashed in - assuming looking for things to steal out the car.

She was great person and helpful

Timely response to my request for refund following inadvertently prebooking the wrong carpark....

Arrived and there was no single to get the WR code up, husband spoke to Hannah who was extremely helpful and helped us gain access to the car park. So far so good, will update on our return for the parking experience.

My mispurchase was rectified efficiently by the NCP Customer Response Team. I was very pleased with the help they gave me.

NCP have been very helpful when contacting customer service, excellent service

Excellent service today from Lori who sorted out my query quickly and effectively. Excellent customer service

John really owned the issue and looked after us. Thank you so much for your help

The response to my query was dealt with swiftly and solved my problem.

Brilliant customer service, promo, professional and helpfull

Warning! We almost missed our flight because the parking meters didn't accept our debit or credit cards so we could drive out of the parking garage. There have been no problems at all when we have both shopped and eaten at restaurants in Glasgow. In the end we had to contact a help desk who helped us so the amount was deducted directly from the bank card and we were finally able to continue our journey to Edinburgh airport. For foreign travelers: use Q Park instead.

Using the Q code at the barrier is so easy. We did have a problem of being overcharged for the night time rate last time but using the online refund facility was easy and quickly dealt with by Ingrid.

After a long winded process of trying to find out who needed to speak with regarding being charged twice for a parking fee ( using ChatGPT to get me contact email addresses!g was it NCP Aventi Birmignham airport after 3 months NCP picked it up and delat with it efficiently professionally, no refund is been processed so overall a good experience !

Thank you to Lara and the team for resolving this issue. I do feel that they need to put the postcode of the actual car park in Coventry that was paid for on the receipt and not the main car park, as I didn’t read the attached email explaining that the pre paid car park wasn’t the one on the train station it was located at the central 6 shopping park. I saw the postcode on my ticket receipt with the QR code and went to that one then ended up paying again. All resolved with the help of the CS team who I thank

Maricar was amazing. Helped me solve my issue very quickly. Amazing service.

Extremely disappointing experience – Birmingham Airport Car Park 7

I paid £109.99 to park my vehicle at NCP Car Park 7 at Birmingham Airport for one week while I was on holiday. Check-in was straightforward, but unfortunately, the experience on my return was completely different.

When I arrived back, I was initially told that I had returned earlier than expected and that my vehicle was not ready. I was asked to wait outside for around 10 minutes while a member of staff went to collect it.

I was travelling with two other adults and, importantly, a 7-month-old premature baby. We ended up waiting around 20 minutes before another member of staff approached us and explained that there was a problem with my vehicle.

I was told that the vehicle would start but would not move because one of the wheels was stuck. The member of staff then explained that he had seen this happen multiple times and that gravel and stones can become caught around the brakes, preventing the wheel from moving. He took me to the vehicle and showed me that the rear passenger-side wheel was stuck. The other wheels would move, but this wheel would simply skid.

When I questioned why this was happening if it was something staff had apparently seen several times a year, he told us that he had raised the issue with management multiple times but that nothing had been done.

My vehicle was now undriveable, so I contacted RAC, which I fortunately have through my own breakdown cover.

What followed was an incredibly frustrating experience.

While waiting for recovery in the early hours of the morning, myself and my family, including our 7-month-old baby, were left outside in cold and wet weather.

It took three separate RAC recovery attempts to finally get my vehicle out.

The first recovery vehicle was unable to recover the car due to accessibility and equipment issues. By this point, it was becoming clear that the vehicle was not going to be driven home, so we had to arrange alternative transport home.

The second RAC recovery vehicle then arrived, but the driver was unable to properly access my vehicle because other vehicles had been parked in the way. When RAC asked for those vehicles to be moved to allow access, I was told that NCP would not assist.

As a result, 12 hours later, my vehicle was still sitting in the car park.

After multiple calls and complaints, a third RAC recovery vehicle eventually attended and NCP finally agreed to assist with access to my vehicle.

I eventually managed to get my vehicle recovered.

I subsequently made a formal complaint through the appropriate channels and completed the requested damage reports. What makes the situation even more disappointing is that the member of staff I dealt with at the time openly explained what had happened to myself and the two adult family members travelling with me. We all heard the same explanation.

Despite this, my claim has been refused.

I have also been refused a refund of the £109.99 parking fee.

I paid NCP £109.99 to have my vehicle parked safely for one week while I was away. Whatever the outcome of the wider damage dispute, I find it extremely difficult to understand why I should have to pay the full parking fee when the service I paid for did not go as expected and resulted in my vehicle being returned to me damaged and undriveable.

To be fair, the staff members I spoke to by telephone were generally helpful. My biggest issue has been with the claims and email process. Responses have taken days, and I have had to repeatedly chase the matter rather than feeling that it was being properly investigated.

For me, this isn’t simply about the cost of the damage. It is about the fact that I paid for my vehicle to be safely looked after while I was away, and I returned to a vehicle that could not be driven, a lengthy recovery process, additional travel arrangements and a very stressful situation with a young baby.

I am extremely disappointed with how this has been handled and, in particular, with the refusal to even refund the £109.99 parking fee.

I would strongly recommend that anyone considering using this car park or any other NCP car park - Don’t.