NCP National Car Parks Anmeldelser 

Maricar was amazing. Helped me solve my issue very quickly. Amazing service.

Extremely disappointing experience – Birmingham Airport Car Park 7

I paid £109.99 to park my vehicle at NCP Car Park 7 at Birmingham Airport for one week while I was on holiday. Check-in was straightforward, but unfortunately, the experience on my return was completely different.

When I arrived back, I was initially told that I had returned earlier than expected and that my vehicle was not ready. I was asked to wait outside for around 10 minutes while a member of staff went to collect it.

I was travelling with two other adults and, importantly, a 7-month-old premature baby. We ended up waiting around 20 minutes before another member of staff approached us and explained that there was a problem with my vehicle.

I was told that the vehicle would start but would not move because one of the wheels was stuck. The member of staff then explained that he had seen this happen multiple times and that gravel and stones can become caught around the brakes, preventing the wheel from moving. He took me to the vehicle and showed me that the rear passenger-side wheel was stuck. The other wheels would move, but this wheel would simply skid.

When I questioned why this was happening if it was something staff had apparently seen several times a year, he told us that he had raised the issue with management multiple times but that nothing had been done.

My vehicle was now undriveable, so I contacted RAC, which I fortunately have through my own breakdown cover.

What followed was an incredibly frustrating experience.

While waiting for recovery in the early hours of the morning, myself and my family, including our 7-month-old baby, were left outside in cold and wet weather.

It took three separate RAC recovery attempts to finally get my vehicle out.

The first recovery vehicle was unable to recover the car due to accessibility and equipment issues. By this point, it was becoming clear that the vehicle was not going to be driven home, so we had to arrange alternative transport home.

The second RAC recovery vehicle then arrived, but the driver was unable to properly access my vehicle because other vehicles had been parked in the way. When RAC asked for those vehicles to be moved to allow access, I was told that NCP would not assist.

As a result, 12 hours later, my vehicle was still sitting in the car park.

After multiple calls and complaints, a third RAC recovery vehicle eventually attended and NCP finally agreed to assist with access to my vehicle.

I eventually managed to get my vehicle recovered.

I subsequently made a formal complaint through the appropriate channels and completed the requested damage reports. What makes the situation even more disappointing is that the member of staff I dealt with at the time openly explained what had happened to myself and the two adult family members travelling with me. We all heard the same explanation.

Despite this, my claim has been refused.

I have also been refused a refund of the £109.99 parking fee.

I paid NCP £109.99 to have my vehicle parked safely for one week while I was away. Whatever the outcome of the wider damage dispute, I find it extremely difficult to understand why I should have to pay the full parking fee when the service I paid for did not go as expected and resulted in my vehicle being returned to me damaged and undriveable.

To be fair, the staff members I spoke to by telephone were generally helpful. My biggest issue has been with the claims and email process. Responses have taken days, and I have had to repeatedly chase the matter rather than feeling that it was being properly investigated.

For me, this isn’t simply about the cost of the damage. It is about the fact that I paid for my vehicle to be safely looked after while I was away, and I returned to a vehicle that could not be driven, a lengthy recovery process, additional travel arrangements and a very stressful situation with a young baby.

I am extremely disappointed with how this has been handled and, in particular, with the refusal to even refund the £109.99 parking fee.

I would strongly recommend that anyone considering using this car park or any other NCP car park - Don’t.

Hannah was so helpful in resolving my issue and provided a great solution for a confusing situation. She deserves 10 stars!!!!!

I booked a 4 night stay at the NCP Brighton in July. Unfortunately the lift was out of service which caused great difficulty for my 83year old mum and also meant I had to carry 2 cases up and down 4 flights of stairs.
I have emailed the company 3 times requesting a partial refund. Apparently my request is going to be reviewed but it’s now September and I’m still waiting.
Avoid this company if at all possible would be my advice.

⭐️ 1 STAR — EXTREMELY DISAPPOINTING

I am absolutely disgusted with my experience with NCP parking at Stanford-le-Hope Station.

I paid for my parking and have proof that I paid. Despite this, I was still issued with a parking fine. I provided evidence showing that I had paid, yet I was still put in the position where I felt I had no choice but to pay the fine.

I then emailed NCP requesting a refund and explaining exactly what had happened. I provided evidence of my payment and also evidence that other people were experiencing the same problem at Stanford-le-Hope Station on the very same day.

And what have I received from NCP? Absolutely nothing. No response whatsoever.

So let me get this straight — I pay for my parking, I provide proof that I paid, I provide evidence that other customers had the same issue, I pay the fine because I feel forced to, and then NCP can’t even be bothered to respond to my refund request.

This is completely unacceptable customer service.

I have done everything I was supposed to do, yet I am the one left out of pocket while NCP simply ignores my emails.

I would strongly advise anyone using NCP to keep screenshots and proof of every payment and every communication, because when something goes wrong, getting a response from them appears to be another matter entirely.

⭐️ One star is more than enough.

Had problems obtaining a receipt on day of parking. Contacted Customer Services and within a few minutes Josh sorted out and emailed a copy to me. Excellent service received.

Very helpful after we couldnt use the pay later option and the hotel we stayed in that offered a discount didnt want to help. Great customer service

The online application for a receipt was easy to understand and complete. The response was very prompt and provided exactly what was required

We had a late change of number plate which we couldn't amend online. Had to contact customer service & they arranged the change of details.

Great customer service and a speedy response provided by John (Customer Response Advisor).

After booking a space on one carpark in Manchester I parked on a different NCP park, not realising my mistake until I returned back to the car park where I paid again. I submitted a query form through the NCP website explaining my error and Efren kindly looked into the problem & refunded one set of parking charges. I was pleasantly surprised that this was very easy to rectify & would highly recommend NCP customer servies. thanks gain to Efren.

Had a problem receiving my confirmation email but it was sorted really quickly!

Thank you to Efren, for the swift response & sorting out the issue with my booking in a quick & polite manner. Great service.

I was overcharged at an NCP car park and I almost didn’t bother raising a complaint believing it would be a waste of time and effort. I couldn’t have been more wrong - my complaint was taken seriously and dealt with promptly - thank you for proving me wrong.

A potentially tricky refund was dealt with reasonably quickly and efficiently.

My problem, which was a little complicated, was resolved completely in a professional and understanding manner. Some sort of blockage in the email system resulted in my not receiving confirmation of a first booking and being unable to make an additional car park booking at Birmingham Airport (BHX). Switching to an alternative email address enabled the additional booking. NCP retrieved the additional booking and provided the information using my alternative email address. Prior to this the system worked perfectly for all the other car park bookings I've made at BHX over the years.

Hazel was extremely helpful and resolved an issue that I had with a parking charge quickly and effectively

I had a problem with aiport parking and was concerned that I would receive a large bill.
NCP Customer Services chat resolved it within a few minutes for me. Thank yiu.