In a moment of madness I paid for my car parking at the wrong payment machine at Birmingham Airport. It was a massive bill and fortunately I stumbled across a car parking worker who a) confirmed tha... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I booked the Express Line at the Birmingham Airport, I received all the confirmation promptly but for some reason a QR code wasn’t showing on my end. I emailed the customer service Friday night about... Se mere
I have had very quick and pleasant replies from NCP staff, they were very polite and helpful and explained what they needed clearly. They resolved my problem of having paid extra to exit the carpark... Se mere
Virksomheden har svaret
It would have been 5 stars but for 1 thing. I used the chat help out of hours as I did not have access to a computer during the day. NCP responded first thing in the morning and quickly put the chat o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Kontaktoplysninger
Storbritannien
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4,6
Fremragende
13 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rain helped me get a refund after the…
Rain helped me get a refund after the dropdown carpark at BHX was full to capacity and due to volume of traffic pushed me over the 20 minute allowance. I emailed NCP and Rain has confirmed that I will get £20 refund. Thank you !
18. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Good afternoon and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback from contacting our customer services team! Please get in touch should you need any support in the future. Best regards, NCP
Very helpful team member Heidi
Very helpful team member Heidi. Helped correct an issue with my reg number without any fuss.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Alex, good morning and many thanks for sharing your feedback here on Trustpilot, we are delighted to receive your 5* review regarding our Customer Services team and our colleague Heidi. Please get in touch should you need any other support. Best regards, NCP
Amazing
Amazing. Put my mind at ease as I forgot to pay this morning but paid late. Great service
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Leslie, good morning and thank you for sharing your positive feedback here on Trustpilot, we are delighted to hear your comments! Please do contact us should you need any other support. Best regards, NCP
Besvarelse fra NCP National Car Parks
Dear Ehsan, good morning and thank you for sharing your positive feedback here on Trustpilot, we are delighted to hear your comments! Please do contact us should you need any other support. Best regards, NCP
So helpful when I as logged out of my…
So helpful when I as logged out of my app,they sorted within 1 min so my discount was still applied even though I had to press for a ticket.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Jodie, hello there and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback from contacting our customer services team! Please get in touch should you need any support in the future. Best regards, NCP
Costumer service review
Sat, at customer service was really helpful. They allowed me to pay for my parking due to my mistake yesterday. Thank you
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Good afternoon and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback from contacting our customer services team! Please get in touch should you need any support in the future. Best regards, NCP
EXCELLENT Customer Service
Parking in Edinburgh is expensive so I used the best location for the Usher hall which was NCP. The castle terrace car park is great for that part of Edinburgh.
Anyway I made the mistake of not scanning my barcode, as per my email, as I had pre-booked and I just took a ticket.
End result I had to pay twice. Given this was my mistake I didn't have much hope but I dropped an email to NCP Customer service to see if I could get a refund. I sent the email at midnight and got a reply before 6am then next day issuing a full refund, nice that is EXCELLENT Customer Service! Thank you
22. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Tim, good afternoon and many thanks for sharing your feedback here on Trustpilot, we are delighted to receive your 5* review regarding our Customer Services team. Please get in touch should you need any other support. Best regards, NCP
Lara resolved my issue so quickly
Lara resolved my issue so quickly
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Fiona, good afternoon and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback regarding our colleague Fiona! Please get in touch should you need any support in the future. Best regards, NCP
They very generously refunded my parking
They very generously refunded my parking
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Will, good afternoon and many thanks for sharing your feedback here on Trustpilot, we are delighted to receive your 5* review! Best regards, NCP
Booking reservation query
Booking reservation query dealt with and corrected so promptly after an input error during the booking process by myself. Great service!
22. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear David, good morning and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback from contacting our customer services team! Please get in touch should you need any support in the future. Best regards, NCP
Hannah helped me out with my enquiry…
Hannah helped me out with my enquiry and she was very friendly and polite she did a great job
21. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Kloard, good morning and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback regarding our colleague Hannah! Please get in touch should you need any support in the future. Best regards, NCP
My problem was solved very efficiently
My problem was solved very efficiently. I wanna thank the representative, Hannah for dealing with me in the best way possible and solving my issue
22. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Muhammad, good morning and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback regarding our colleague Hannah! Please get in touch should you need any support in the future. Best regards, NCP
Unprofessional
You have sold Horse Fair car park without informing your customers. I have a seasonal parking ticket that is still valid for another two months, and now I can’t even get my car out of the car park. This is extremely unprofessional and completely unacceptable. This is nothing but monkey business.
21. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Mo, good morning and thank you for sharing your recent Trustpilot review. We are sorry to hear you your comments regarding NCP ceasing to operate this car park in Birmingham. As you may be aware, NCP is currently in administration and this has unfortunately resulted in NCP stopping operating some car parks. We have endeavoured to communicate closures as best as possible, but apologise for the inconvenience this has caused you to date. Please do respond to our info request so we can review your season ticket and get this resolved for you. Best regards, NCP
Traffic in free car park could not get…
Traffic in free car park could not get in or out of so got charged £14 pounds but got. intouched with your selves and spoke to Sam and got reimbursed as not my fault thank you
20. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Raymond, good morning and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback from contacting our customer services team! Please get in touch should you need any support in the future. Best regards, NCP
I parked my car at the NCP car park 5…
I parked my car at the NCP car park 5 at Birmingham Airport to meet relatives coming in on a flight. When I got back to the car I paid for parking at the wrong machine and was charged £72 instead of £24.
It was my error using the wrong pay machine! I got in touch with NCP who replied to me with a few days. I gave them the information of where I parked. Explaining the situation they organised the refund of overpayment within a week! Their communication was great with the first adviser Rhea and the refund organised be Realonda was also fabulous. Customer service was excellent 10/10. They made my stupid mistake easy to rectify!
Thank you NCP and Airport Parking at Birmingham.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Maureen, good morning and thank you so much for taking the time to share your feedback from contacting our team, we are delighted to hear your feedback about our colleagues! Please get in touch should you need any help in the future. Best regards, NCP
Told I was getting a refund for…
Told I was getting a refund for cancelled parking within 5 working days, email to confirm, no refund to date
14. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Alexander, good morning and thank you for taking the time to share your recent Trustpilot review. We are sorry to hear you have not received your refund yet and apologise for the inconvenience this may have caused you. Please do respond to our info request so we can get this resolved for you. Best regards, NCP
Penalty charge
Both machines out of order so I downloaded the app. Authorisation from my bank was for £0.00 which i did approve thinking charge would go later. Obviously wrong. Contacted NCP via app for advice no response. Contacted them again 24hours later again via app asking for advice on how to pay the £6 fee again no response. Further message sent following week no response. One month later I recieved apenalty charge. Appealed with screenshots of communication attempts. Response stated alternative methods to pay were available via card or app??? They clearly hadn't looked at my appeal. Parking penalty waived, but £20 admin fee. I'm not risking taking it any further so have paid the £20 but will uninstall app, warn others and advise NCP they need to improve their communication options.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Lesley, many thanks for sharing your recent review here on Trustpilot. We are really sorry to hear your feedback and we would welcome reviewing your experience with you further, so please do respond to our info request we have just sent or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
I was unable to pay for my parking at…
I was unable to pay for my parking at Newark Northgate station on the app at the time. Later, I contacted NCP by phone and Hannah picked up. She expertly, and in a kindly manner, led me through the processes to successful payment. I am old and don't hear that well so Hannah had an uphill task. She is very good. Look after her.
20. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Geoffrey, good afternoon and thank you so much for taking the time to share your feedback from contacting our team, and our colleague Hannah. We are delighted to hear your comments! Best regards, NCP
Speedy correction to number plate error
I entered the wrong number plate for my airport parking booking. Oof I was stressed about it! But it only took a quick phone call to sort it out and I received updated tickets on email immediately. Quick and painless. Excellent service
21. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Good afternoon and thank you so much for taking the time to share your feedback from contacting our team, we are delighted to hear your positive comments! Best regards, NCP
immediate response to a query for an…
immediate response to a query for an error of my own making, brilliant
21. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Jeff, good afternoon and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback from contacting our customer services team! Please get in touch should you need any support in the future. Best regards, NCP
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.