In a moment of madness I paid for my car parking at the wrong payment machine at Birmingham Airport. It was a massive bill and fortunately I stumbled across a car parking worker who a) confirmed tha... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It would have been 5 stars but for 1 thing. I used the chat help out of hours as I did not have access to a computer during the day. NCP responded first thing in the morning and quickly put the chat o... Se mere
Virksomheden har svaret
I booked the Express Line at the Birmingham Airport, I received all the confirmation promptly but for some reason a QR code wasn’t showing on my end. I emailed the customer service Friday night about... Se mere
Initially, I was disappointed when the QR Code for my pre-booked parking did not work and I had to pay on the day. Disappointment turned to annoyance, when the online booking fee was still taken from... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Kontaktoplysninger
Storbritannien
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4,6
Fremragende
13 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was overcharged by a machine at…
I was overcharged by a machine at Dunstable carpark but when I contact customer service they quickly solve my query and issue me a refund.Im very thankful of Customer service agent Angel and appreciate her professional behaviour.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Sadaf, good afternoon and many thanks for sharing your recent review, we are delighted to hear your positive feedback regarding our customer services team! Please get in touch if you need any assistance in the future. Best regards, NCP
Cardiff stadion is worst parking ever
We parked at ncf Cardiff stadion and it was the worst experience ever. The pay machine was broke and we could only pay thru whatsapp which is very unsafe.
The whole staircase smelled like urine and it was very dirty.
Please do something about it
25. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Eddy, good afternoon and thank you for taking the time to share your recent Trustpilot review. We are sorry to hear your feedback from parking with us. Please do respond to our info request so we can get this review this with you, as the information you have shared does not seem to be correct for a customer paying to park with us. Best regards, NCP
Fast action was taken to refund me when…
Fast action was taken to refund me when wrongly charged by Jenna
Thank you for being very happy
Best Regards
Azam
11. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Azam, good afternoon and many thanks for sharing your recent review, we are delighted to hear your positive feedback regarding our customer services team! Please get in touch if you need any assistance in the future. Best regards, NCP
Heidi was extremely helpful and…
Heidi was extremely helpful and resolved my query efficiently. Thank you
25. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Gemma, good afternoon and many thanks for sharing your recent review, we are delighted to hear your positive feedback regarding our colleague Heidi! Please get in touch if you need any assistance in the future. Best regards, NCP
Don’t bother pre booking
Pre booked for 5 days Paid £156
However only ended up staying one night on this booking
Refund refused for the remaining nights under the excuse that the booking, even in part,was completed. So I used £26 for 1 day and paid £156
Save yourself the money and pay at the barrier
Absolute scam.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Mark, good afternoon and many thanks for sharing your recent Trustpilot review. We appreciate your feedback regarding your prebooking and apologise if the terms of prebooking were unclear at the time of booking. Please do respond to our info request and we we would be happy to review this with you further. Best regards, NCP
Realonda
Got what I needed quickly and with no issue from Realonda
24. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Lesley, good afternoon and many thanks for sharing your recent review, we are delighted to hear your positive feedback regarding our colleague Realonda! Please get in touch if you need any assistance in the future. Best regards, NCP
Efren was very quick at helping with my…
Efren was very quick at helping with my issue, much appreciated and very efficient service. Thank you.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Liam, good afternoon and many thanks for sharing your recent review, we are delighted to hear your positive feedback regarding our colleague Efren! Please get in touch if you need any assistance in the future. Best regards, NCP
Manchester Flightpath refused our van after we had paid £80
1-star – Manchester Flightpath refused our van after we had paid £80
We booked Manchester Flightpath through SkyParkSecure and paid £80 for the parking.
Last year we had used the same car park with our van. Because we were aware there could be restrictions on larger vehicles, we contacted SkyParkSecure beforehand and were told that our van would be accepted. Based on that, we reasonably assumed we would have no problem this time.
However, when we arrived at Manchester Flightpath this time, we were refused entry because of the size of our van. We had already paid £80 for the parking and were therefore left having to park our van on a random street outside the car park gates.
We were unable to use the service we had paid for.
What made this even more frustrating was that when I returned to collect our van, I could see two vans inside the car park that appeared to be around the same size as ours.
We have contacted SkyParkSecure about the situation, but they have refused to refund the £80, pointing to the vehicle restrictions in the booking information.
I understand that restrictions may exist, but this doesn't address the fact that we had previously contacted them about our van and were specifically told it would be accepted. We relied on that information when making the booking.
Very disappointing experience with Manchester Flightpath. We paid £80 for parking and were then refused entry and left to find somewhere else to leave our vehicle. The way the situation has subsequently been handled has also been extremely disappointing.
13. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Axel, good afternoon and many thanks for sharing your recent review, but NCP are no longer the operator of Manchester Flightpath, with this car park operated by Times 24 UK - https://www.times24.co.uk/. Please get in touch if we can clarify this further for you. Best regards, NCP
Very helpful and professional
Very helpful and professional. Thanks
24. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Tony, good afternoon and many thanks for sharing your recent review, we are delighted to hear your positive feedback regarding our team! Please get in touch if you need any assistance in the future. Best regards, NCP
Hazel was very helpful
Hazel was very helpful - 10/10 service
24. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Jay, good afternoon and many thanks for sharing your feedback here on Trustpilot, we are delighted to receive your 5* review regarding our Customer Services team and our colleague Hazel. Please get in touch should you need any other support. Best regards, NCP
Besvarelse fra NCP National Car Parks
Good afternoon and thank you for sharing your positive feedback here on Trustpilot, we are delighted to hear your comments! Please do contact us should you need any other support. Best regards, NCP
Quick and helpful response.
24. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Kevin, good afternoon and thank you for sharing your positive feedback here on Trustpilot, we are delighted to hear your comments! Please do contact us should you need any other support. Best regards, NCP
Absolutely the WORST CARPARKING experience
Arrived at the car park which was not letting me or the 2 people in front in.
Eventually decided to enter through a broken barrier, with the intent of paying via the charge via the App.
On exiting the car park on foot I called the help line to be told. Push the button on exit and we will charge you for the use. Unhappy that this was enough to avoid a penalty fine I signed up to the App and used the Chat option. 45 minutes later and much frustration and Despite expressing my disatisfaction and receiving a sarcastic response I was told it would be £25 for 24 hours.
Exiting was almost as painful. I had to push the "Help" button again to complete the stay.
Then when I opened the App I realised that they had charged £26 not 25. After 45 minutes BACK on the chat they advised that there was a price increase that came in at 00.00am so I was charged the new rate.
Legally our contract began before the price change but the "Helpfull" Chat service did not understand that.
Absolutely the WORST PARKING EXPERIENCE I have ever had.
NCP you need to step up.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Adam, good afternoon and many thanks for sharing your further online review, we are sincerely sorry to hear your feedback from parking with us and would very much like to look into this with you further. Please do respond to our info request or email us at TPNCPreviews@ncp.co.uk when convenient. Best regards, NCP
Fair prices for 24 hour stay
Fair prices for 24 hour stay
I mistakenly paid for extra sessions which were not needed. A word of warning. If extending time on NCP app once you press “ extend” payment will be taken.
However NCP have very kindly refunded my overpayment.
Excellent service
16. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Elaine, good afternoon and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback from contacting our customer services team! Please get in touch should you need any support in the future. Best regards, NCP
I paid twice for my spot because of a…
I paid twice for my spot because of a computer glitch. This was easy to report by logging in and I was refunded within two days. Well done Ingrid!
22. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Good afternoon and thank you for sharing your positive feedback here on Trustpilot, we are delighted to hear your comments! Please do contact us should you need any other support. Best regards, NCP
Rain helped me get a refund after the…
Rain helped me get a refund after the dropdown carpark at BHX was full to capacity and due to volume of traffic pushed me over the 20 minute allowance. I emailed NCP and Rain has confirmed that I will get £20 refund. Thank you !
18. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Good afternoon and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback from contacting our customer services team! Please get in touch should you need any support in the future. Best regards, NCP
Very helpful team member Heidi
Very helpful team member Heidi. Helped correct an issue with my reg number without any fuss.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Alex, good morning and many thanks for sharing your feedback here on Trustpilot, we are delighted to receive your 5* review regarding our Customer Services team and our colleague Heidi. Please get in touch should you need any other support. Best regards, NCP
Amazing
Amazing. Put my mind at ease as I forgot to pay this morning but paid late. Great service
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Leslie, good morning and thank you for sharing your positive feedback here on Trustpilot, we are delighted to hear your comments! Please do contact us should you need any other support. Best regards, NCP
Besvarelse fra NCP National Car Parks
Dear Ehsan, good morning and thank you for sharing your positive feedback here on Trustpilot, we are delighted to hear your comments! Please do contact us should you need any other support. Best regards, NCP
So helpful when I as logged out of my…
So helpful when I as logged out of my app,they sorted within 1 min so my discount was still applied even though I had to press for a ticket.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Jodie, hello there and many thanks for sharing your recent Trustpilot review, we really appreciate hearing your positive feedback from contacting our customer services team! Please get in touch should you need any support in the future. Best regards, NCP
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.