I called to speak to someone regarding a problem I had when I tried to make payment at Birmingham airport. Lucky for me a lovely lady called Hannah picked up the phone and was more than helpful and po... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We parked at location 15184 Luton on 6th Oct ‘26. David, the NCP parking attendant was there at hand and he was so very helpful with our inquiry. He went out of his way to sort an issue out for us.... Se mere
Virksomheden har svaret
Initially, I was disappointed when the QR Code for my pre-booked parking did not work and I had to pay on the day. Disappointment turned to annoyance, when the online booking fee was still taken from... Se mere
I paid for my parking using the app and completely forgot I had changed my vehicle so the details on the app were incorrect. I contacted NCP via the chat and the problem was solved quickly avoiding an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Kontaktoplysninger
Storbritannien
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4,6
Fremragende
13 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
We were due to attend a family wedding…
We were due to attend a family wedding in London on 02/10, so I booked the NCP car park at London Vintry but unfortunately my wife came down with a viral infection and she was advised by the doctor not to attend & rest. I contacted NCP on the morning of the wedding & explained the situation & they kindly agreed to refund my booking fee in full. So thank you NCP for being so understanding, Paul - Worthing.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Paul, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Besvarelse fra NCP National Car Parks
Thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Express security booking support
Contacted NCP for support with an express security booking at Birmingham airport. The reply took a few days but was very helpful and resolved my problem.
3. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Joanne, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Excellent knowledge and speedy action
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Clive, thank you for the fantastic review! We’re thrilled to hear that our Customer Service Team was able to assist you. We truly appreciate your feedback via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Great service as I couldn’t access my…
Great service as I couldn’t access my bar code for express lane at the airport so phoned and she sent it to my email and reminded me that I had also paid for the following day, they had changed my flight, so refunded the money.
Very good
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Cheryl, we’re so grateful for your positive review! It’s great to hear that our Customer Service Team provided excellent service. Thanks for sharing via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Poor service in Ipswich creating stress…
Poor service in Ipswich creating stress not being able to pay. Machines were not working. I called to costumer services and Hannah was very attentive and helpful. However it was not great parking in this car park.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Juan, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Very helpful Chat support
Had a problem downloading the app prior to parking the car. Once I had downloaded the app, I contacted NCP through chat on the app and explained the delay in starting the parking session. I was helped by Hazel and she kindly sorted the situation very promptly. These things happen but was very impressed how quickly it was resolved. Many thanks.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Ted, good afternoon and thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
Hannah was very helpful and polite…
Hannah was very helpful and polite sorting out my issue
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Nicola, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Besvarelse fra NCP National Car Parks
Dear Daniel, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Excellent Service
In response to a single email, regarding my inability to download a QR code, l received a very detailed response that not only told me how I should be able rectify the problem but also a copy of the said QR code.
I'm really very pleased with the service I received.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Graham, we’re so grateful for your positive review! It’s great to hear that our
Customer Service Team provided excellent service. Thanks for sharing via
Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
After calling regarding paying for…
After calling regarding paying for parking, and waiting for half an hour, Hannah was very kind and helpful and helped me with my issue.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Zabelle, we’re thrilled that you had a great experience with our Customer Service Team. Your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
I contacted Customer Services as I had…
I contacted Customer Services as I had forgotten to pay the previous days parking fee. I spoke with Rain who was courteous and friendly. Rain sorted my issue and I was very happy with her professional manner and the outcome.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Mt Washington, thank you for sharing your positive experience! We’re delighted our Customer Service Team could help, and we appreciate your review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Great communications instant response…
Great communications instant response and excellent customer services thanks
30. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear David, your positive review means the world to us! We’re so pleased our Customer Service Team could meet your needs. Thank you for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
I forgot to take a receipt and I…
I forgot to take a receipt and I contacted them and it was resolved with little hassle
30. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Mohammed, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Very good service
30. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Aslam, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
My mistake sorted. Customer sevice were so helpful when i…
Customer sevice were so helpful when i accidently entered the wrong vehicle registration on my parking ticket, they corrected my mistake immediately and without any fuss and in a very friendly manner too.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Roger, thank you for your wonderful review! We're thrilled that our Customer Service Team was able to help. We appreciate your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Email acknowledged and actioned
Email acknowledged and actioned, great
30. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Keith, we’re so grateful for your review! It’s fantastic to know our Customer Service Team was able to assist you in a meaningful way. Thanks for sharing via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Customer Services was quick and helpful…
Customer Services was quick and helpful when I booked through the app using my old registration.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Davina, thank you for your kind review! We’re so pleased that our Customer Service Team could help you. Your feedback via Trustpilot is greatly appreciated. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Very helpful and understanding
Very helpful and understanding
29. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Jason, it’s great to hear that our Customer Service Team was able to provide excellent support! We’re thankful for your positive review via Trustpilot. Please do get in touch with us should you need any further help. Best regards, NCP
Parked at the Newark train station to…
Parked at the Newark train station to sort a customer with a flat tyre. Couldn't download the app as I had no signal so had to wait until I got out of the car park before I could download and paid for an hour. Still got a parking fine. Absolutely disgusting, robbing company.
22. september 2026
Uopfordret anmeldelse
Besvarelse fra NCP National Car Parks
Dear Dean, thank you for your recent Trustpilot review. We are sorry to hear your feedback and would be happy to review your PC issuance with you. Please do respond to the information request we sent a short while ago or email us at TPNCPreviews@ncp.co.uk so we can discuss the case with you. Best regards, NCP
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.