I was first introduced to this company by a colleague and once I tried the cuticle and nail balm I was absolutely hooked. I have since had delivery of the hand cream and hand balm, both products are... Se mere
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Se, hvad kunderne siger
Ordered a few items one pump bottle came damaged I wasn’t happy had to get in touch and get a replacement The delivery tracking was not accurate said my item had arrived when it hadn’t I’m still... Se mere
Packaging, website, overall feel of the company all very lovey. However I do find the milky bath a little disappointing. It doesn’t smell of much and rather than a luxurious oil or lather in the bath... Se mere
Virksomheden har svaret
The Navy exfoliating hand soap is truly chef's kiss! The pumice exfoliates leaving your hands soft and silky and the fragrance lingers. The signature scent is beloved by my husband too, so that's a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Navy Professional | Seasonally-Led Beauty & Lifestyle
Kontaktoplysninger
Highfield Farm , DN104NB, Walkeringham , Storbritannien
- 01143035141
- hello@navyprofessional.com
- www.navyprofessional.com
4,3
Fremragende
202 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great product
Great product. The handwash is superb and the hand cream is lovely. Best cuticle oil and so handy to have in the car and handbag
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you so much for your lovely review. We are delighted to hear how much you are enjoying the products. It is wonderful to know the hand wash, hand cream and cuticle oil have all become part of your daily routine. Keeping cuticle oil close by for consistent use really can make such a difference to long term nail and hand care.
Definitely improved my nails and cuticles
I’m currently using 4 Navy products on my hands and the improvement - especially in my cuticles has been really good. I use the cuticle balm, hand & cuticle serum, hand cream and the nail grow. For the first time in over 6 months my cuticles and nails aren’t dry, flaky and peeling. I will definitely continue with these products.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you for such a thoughtful review. We are so pleased to hear the products have helped improve your nails and cuticles, especially after struggling with dryness, flaking and peeling for so long. Consistent care over time is exactly what these products are designed to support, so it is wonderful to know your routine is making such a visible difference. We truly appreciate you sharing your experience and are delighted Navy has become part of your hand and nail care routine.
I’ve been looking for a replacement for…
I’ve been looking for a replacement for Nailtiques which has been discontinued, and it’s early days but I think I may just have found a replacement
The product arrived quickly, and the free gifts were a lovely surprise
The product goes on easily and dries quickly, and so far no smudges like I’ve had with other nail strengtheners
I love that the smell isn’t too strong, and it doesn’t linger in the room I’ve sat in to paint my nails
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you so much for taking the time to leave such a thoughtful review. We know how loved Nailtiques was for many people, so hearing that our treatment may be filling that space for you really means a lot.
We’re so pleased you’re enjoying the formula so far, especially the quick drying finish and lighter scent. Creating products that feel pleasant and easy to use consistently was really important to us.
We hope your natural nails continue to improve with regular use and we’re very grateful to have you with us.
Lovely product and quick delivery
Lovely product and quick delivery - thank you 😊
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you so much for your lovely review. We’re so pleased you’re enjoying the product and that your order arrived quickly for you 😊
We really appreciate your support.
Navy soap dispenser pump - does not pump
I purchased the Navy hand wash and hand cream set and initially thought it was a lovely product. Unfortunately, the soap dispenser pump has become stuck and no longer works.
I contacted customer service to request a replacement pump, which I was happy to pay for so the set would still match. However, I was told that spare pumps are not available, which is disappointing and raises questions about the product’s sustainability.
The conversation then shifted to the fact that my product was over a year old, despite it only being used occasionally in a spare bathroom, and therefore no replacement was offered. I have since asked how long the dispenser is actually expected to last, especially considering refill products are sold separately, of which I have. One would reasonably expect the dispenser to function for much longer than a year with light use.
This has been very disappointing, as I had expected better from Navy, particularly in terms of offering replacement parts for such an essential component.
I’ve just received my reply from Navy - but no resolution. Hi Katharine
Xxxxxxxxxxx
Thanks for your message, I completely understand why you’re asking, and I appreciate the comparison you’ve made.
A refillable soap dispenser doesn’t really have a set lifespan, but under normal use you would typically expect it to last a couple of years, sometimes significantly longer depending on use and care.
In your case, because the soap contains pumice, it can sometimes lead to build-up in the pump mechanism over time, which may affect how smoothly it works. Regular cleaning of the pump can help, but it is fair to say it can be more demanding than a standard liquid soap.
I do understand your frustration, especially given your experience with other dispensers that have lasted much longer. I’m really sorry about that. We’ve not had other complaints about this, but I completely appreciate that doesn’t change how it’s been for you.
Kind regards
Tracey
Logo
Customer Care
a: Highfield Farm, Walkeringham DN10 4NB
‘I’ve had to delete Navy ‘s email as it’s not allowed in the review.
t: 0114 303 5141
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On 7 May 2026, at 11:42
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Hi Katharine,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear of your disappointment.
Having looked into this further, your dispenser is now over two years old. Whilst we completely appreciate your point regarding refill products, dispensers unfortunately do experience wear over time, particularly with formulas containing natural pumice which can place additional strain on pump mechanisms if residue builds internally over extended use.
At present, we do not manufacture or hold individual spare pump parts separately, which is why we were unable to offer a replacement component on this occasion. We absolutely understand this may feel frustrating and appreciate your comments regarding sustainability and longevity.
We do want to reassure you that issues of this nature are extremely uncommon for us, however we do appreciate that does not lessen your own experience with the product.
Thank you again for your feedback and for previously choosing Navy.
Cuticle Balm
I’m new to Navy Professional and I’m very impressed, I purchased the cuticle oil and it’s amazing, looks very classy to start with, absorbs well, so easy to apply, and my nails are coming in a treat, thank you. Also quick delivery.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you so much for your lovely review and welcome to Navy Professional.
We’re so pleased to hear you’re enjoying the cuticle oil and already noticing an improvement in your nails. Creating products that feel considered in both performance and presentation is really important to us, so it means a lot to hear your feedback.
Thank you again for your support and we’re delighted your order arrived quickly too.
Just love the products of Navy…
Just love the products of Navy Professional. Was given the nail cutical balm as a present and now I’m hooked. I purchased another one from Navy Professional also the hand and nail serum. These are now on my Christmas list for presents for friends to try!!
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you so much for such a lovely review.
We’re so pleased to hear the Cuticle Balm introduced you to Navy and that you’re now enjoying the Hand & Nail Serum too. It means a lot to hear our products have become part of your routine and even more special knowing you’ll be gifting them to friends as well.
Thank you again for your support and welcome to the Navy community.
The Navy cuticle serum is incredible…
The Navy cuticle serum is incredible works immediately and nourishes beautifully. Nails look healthy as do the cuticles always!! Best product! Hooked!!
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you so much for your wonderful review.
We’re so pleased to hear how well you’re getting on with the Cuticle Serum and that you’re already seeing such a visible difference in both your nails and cuticles. Consistent nourishment and long term nail health are exactly what we designed it for, so your feedback truly means a lot.
Thank you again for your support, we’re delighted you’re loving it.
Best existing cuticle balm
Best existing cuticle balm, worth every single penny 🤩
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you so much for your lovely feedback.
We’re incredibly pleased to hear you’re enjoying the Cuticle Balm and feel it’s worth the investment. Creating products that deliver lasting care and become part of a consistent nail routine is always our focus, so this really means a lot to us.
Thank you again for your support 🤍
DO NOT WASTE YOUR MONEY
Absolutely unacceptable experience with Navy Professional. I purchased six e-file machines in 2024, and every single unit developed faults. These are marketed as professional-grade tools, yet they failed at a rate that is completely unreasonable for a working salon environment.
What’s worse is the lack of accountability. After providing clear evidence of ongoing issues, the response and resolution process has been slow, dismissive, and far below the standard expected under Australian Consumer Law.
This has not only been a financial loss, but also a disruption to daily operations. For a premium-priced brand, both the product quality and after-sales support are severely lacking.
I would strongly caution any professional against investing in these machines. They are cheaply made and the customer service is beyond hopeless. I’m putting in a complaint against this business with ASIC to hopefully have some rectification.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you for your feedback. We take concerns like this seriously and would like to clarify the situation for transparency.
We have been in contact with you and have reviewed the videos you provided.
Based on what we have seen, and following a full review by our production team, the issues shown appear to relate to replacement parts not being fitted as advised and, in at least one case, damage consistent with incorrect reassembly or third party unauthorised repairs, rather than a manufacturing fault.
The footage also does not clearly demonstrate which machine is being shown, which has limited our team’s ability to assess each reported issue accurately.
Of the six machines mentioned, four are outside of their warranty period. Despite this, we have continued to offer support and have supplied replacement parts in good faith where possible.
As requested, we have not received any of the machines back for inspection.
Without being able to examine the units directly, there is a limit to what we can reasonably diagnose or repair, particularly where multiple machines and differing faults are reportedly present.
We do not recognise that no support has been provided. We have responded, reviewed the information shared, and taken steps to assist. However, resolving this requires cooperation, including fitting the supplied parts or returning units for proper assessment.
We remain willing to work towards a resolution and would encourage you to respond to our most recent email so we can move this forward constructively.
Team Navy
Website so easy to use
Website so easy to use. Products hand cuticle balm both amazing as they sink in no greasy after feel. The sent of the hand cream is so nice I would like a body lotion ! This is the best hand cream I’ve used in a very long time.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you for taking the time to share this. We are really pleased to hear the website felt straightforward to use and that both the hand cream and cuticle balm are working well for you. It is important to us that they absorb properly and leave the skin comfortable without any residue.
We have spent a lot of time refining the scent, so it is good to know it has landed as intended. A body lotion is something we are considering carefully, so your feedback is genuinely helpful.
Thank you again for your support.
Obsessed with the Navy Cleansing Balm
Obsessed with the Navy Cleansing Balm! I use Navy products to add luxury to the services I provide as a Manicurist, and all the girls love it!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you for sharing this, it is appreciated.
We are pleased to hear the Cleansing Balm has found a place within your treatments and that it is being received so well by your clients. It was developed to bring a considered, comfortable step into hand preparation, so it is good to know it is supporting your service in the right way.
Thank you for choosing to use Navy within your work.
Ma marque préférée et celle de mes…
Ma marque préférée et celle de mes clientes ! Produits de qualité, textures et odeurs à tomber, je ne suis jamais déçu par Navy ✨. Merci
I love so much this brand thanks for all. Best products, quality.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you for such a kind message, it truly means a great deal to us.
We are very pleased to hear that both you and your clients enjoy using Navy, and that the textures and scents continue to meet your expectations. Consistency and quality are always our focus, so it is reassuring to know this is coming through in the products.
Merci beaucoup for your support.
Beautiful products
Beautiful products. I purchased the cuticle balm again as the smell and texture of this product is gorgeous also comes in lovely packaging. I have also used the cuticle oil and nail strengthening product and again love how these work and ease of use. My nails and cuticles are improved for using these products.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you for taking the time to share this.
We are very pleased to hear you have returned to the cuticle balm and that the texture, scent and packaging have all met your expectations. It is also reassuring to know the cuticle oil and nail strengthener feel straightforward to use and are supporting an improvement in your nails and surrounding skin.
Consistent, considered care is where these products are intended to sit, so it is good to know they are working well for you. Thank you again for your support.
Geat products
I love the products- especially the cuticle and nail serum-very effective with a lovely scent. Everything I have bought has been high quality. I have done several repeat purchases. Would definitely recommend.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you for your continued support, it is genuinely appreciated.
We are pleased to hear the cuticle and nail serum is working well for you, and that the scent and overall quality have met your expectations. Repeat use is where these products are designed to sit, so it is reassuring to know they have earned a place in your routine.
Thank you also for recommending Navy, it means a great deal to us.
Lovely products
Lovely products. The cuticle oil is lovely. The pen is great for your handbag or travel. The signature scent is so addictive. The cuticle balm is great too.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you for sharing this with us.
We are pleased to hear the cuticle oil and pen format are working well for everyday use and travel, and that the cuticle balm is supporting your routine alongside it. The signature scent is something we have developed carefully, so it is good to know it has been well received.
Thank you for choosing Navy.
The most gorgeous smelling cuticle pen!
The most gorgeous smelling cuticle pen!
The pen is so easy to use and the scent is delicious, always have it in my bag.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Thank you for sharing this.
We are pleased to hear the cuticle pen has become part of your daily routine and that the format feels easy to use on the go. The scent has been developed to sit comfortably with regular use, so it is good to know it is being enjoyed in that way.
Thank you for choosing Navy.
Not a great experience
Was given the MINI ESSENTIALS MANICURE BUNDLE as a gift. The cuticle pen broke the first time I tried to use it and then leaked everywhere and then the lid of the cuticle balm somehow managed to come off and I was just left with an oily mess. Contacted customer services who went back and forth asking for videos etc which I diligently provided and then refused to do anything as I didn't have a receipt or order number - despite me being clear from the start it was a gift. No response to my last reply trying to provide further information.
1. februar 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Hello,
Thank you for taking the time to share your experience. We are sorry to read this, as it does not reflect the standard we work to maintain.
We have carefully reviewed our customer service records and have been unable to locate any correspondence that matches the details provided. We always aim to support fairly and consistently, and in situations involving gifts we do our best to find a suitable way forward where possible.
If you are able to contact us directly with any further information, such as the name of the purchaser or any additional details, we would be happy to look into this again for you.
Warmest regards,
Navy Team
Had an issue with my order recently and…
Had an issue with my order recently and customer service were so helpful throughout and resolved my issues without hesitation! Definitely recommend
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Hello,
Thank you for taking the time to share this. We are really pleased to hear your issue was resolved smoothly.
We always aim to handle things carefully and make sure everything is put right when something does not go to plan, so it is good to know this was your experience.
We appreciate your recommendation.
Kind regards,
Navy Team
Just the best
Adore the smell of all these products. Wouldn’t be without the cuticle balm that just melts into the skin and the hand moisturising oil smells amazing and is not greasy at all. Would definitely recommend
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra Navy Professional
Hello,
Thank you for sharing this. We are so pleased to hear how well the products are working for you.
The cuticle balm and hand oil are designed to absorb properly into the skin so they can support consistent care without leaving residue, so it is good to know that is coming through in your experience.
We appreciate your recommendation.
Kind regards,
Navy Team
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