Ewelina was a brilliant help correcting a mistake that was on an original order that a friend had bought us. She very kindly corrected the mistake and sent us the order via first class, all of which w... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I've had such good experience with this company. As a mother I've been buying custom name items for my babies and friends and they came out perfectly. Will be ordering from them again soon.
Virksomheden har svaret
The item I received had an incorrect personalisation. I had to email and call persistently to get any resolution. Their responses were either non existent or slow except when they were denying it wa... Se mere
Virksomheden har svaret
I ordered newborn easter bunny, onesie and a bath robe. I originally provided the wrong spelling for the personalized name. The company were very good about my error and remedied without any problems... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
4,2
God
16 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service.
I had a problem with an item I bought from My 1st years so I emailed customer services to explain what had happened. Shannon from the Customer Services Management Team contacted me straight away and offered me a replacement which I happily accepted. The new item was with me within 3 days. Great customer service and I would highly recommend this company.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your lovely feedback! We’re delighted to hear that Shannon was able to help so quickly and that your replacement arrived within just a few days. We really appreciate your recommendation and kind words; they mean a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
1st Christmas presents spelt wrong name
My mum ordered personalised items for her granddaughters first Christmas presents, one of which was spelt wrong and they then told her they could not replace this and did not offer a refund. Poor service. At least check the items before sending them out….
20. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, we’re very sorry to hear about your experience and understand how disappointing this must have been. If the name provided at checkout matched the one received, we’re afraid we processed the order as requested by the customer, and there is unfortunately little we can offer in that situation. However, if there was a mistake on our end, please do not hesitate to contact us at support@my1styears.com, and we will be happy to look into this and support you.
Best regards, Aleksandra, Management Team, My 1st Years
The presentation box for my…
The presentation box for my personalised baby towel arrived damaged and the company responded very quickly, arranging for a new one to be sent to me by express delivery. Their support worker, Dorota, was particularly kind and helpful in dealing with the problem.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your feedback! We’re delighted to hear that Dorota was able to assist and that your replacement presentation box was sent quickly. We’ll be sure to pass your kind words on; it really means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
My son received a Paddington post box for Christmas, but unfortunately the door broke shortly after. I contacted My 1st Years via WhatsApp and received excellent customer service from Ewelina. They were very understanding, resolved the issue quickly, and arranged a replacement without any hassle. The replacement was sent with express delivery, which was a lovely touch. Great service and a very positive experience overall.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your kind feedback! We’re delighted to hear that Ewelina was able to assist quickly and that your replacement Paddington post box was sent with express delivery. It’s wonderful to know your experience with us was positive, and we’ll be sure to pass your kind words on to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Replacement of item without questioning
I had ordered a few items for xmas and one item broke after couple uses. I contacted customer services and Krisha dealt with my request. After only couple emails and couple of pictures to show the issue they are replacing my item without question. Very happy with the services. Thankyou.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your feedback! We’re delighted to hear that Krisha was able to assist quickly and that your item is being replaced without any hassle. We’ll be sure to pass your kind words on; it really means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Poor delivery promise
Ordered a birthday present with an estimated delivery time of 5 days. After hearing nothing, I contacted them only to be told the order hadn’t even been dispatched yet.
Instead of refunding the delivery fee for missing their own deadline, they offered a £5 discount on a future purchase( why would I spend money here again after such poor service?)
Completely unreliable, especially for time-sensitive orders. Avoid if you actually need your item when promised. I ended up spending double the money for birthday present as I had to buy another one on the spot.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, we’re very sorry for the delay you experienced. Please note that standard delivery times are estimates and are not guaranteed. The delay was due to a high volume of orders at the time, but we’re happy to let you know that we are now back on track.
We truly appreciate your understanding and your support, and we’re sorry that this caused inconvenience with your time-sensitive order.
Sincerely, Aleksandra from the My 1st Years Management Team
Fantastic customer service from Ewelina
I love this company - they are my go-to for children's personalised gifts. I received fantastic customer service from Ewelina, who followed through my purchase and query and definitely went the extra mile. My family, who were the recipeint of this particular gift (beautiful personalised playtent) was equally impressed with the service. This has made me even more a fan of this company and I continue to highly recommend it.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your wonderful feedback! We’re thrilled to hear that Ewelina was able to go the extra mile and that your family loved the personalised playtent. It means a lot to us to know we’ve earned your loyalty, and we really appreciate your recommendation. We look forward to helping you find more special gifts in the future!
Best regards, Aleksandra, Management Team, My 1st Years
I had made a mistake on my order
I had made a mistake on my order, Krisha was very helpful with this and was able to amend it for me. Really appreciate her help with this
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
A Very Happy bunny
Awh, i'm absolutely made up with my order. I have purchased some hanging stockings & Christmas sacks for 2026 Christmas for my grandchildren. What fantastic quality, order & delivery. I have given my friends this company details as the goods offered here are fabulous, let's hope it generates many sales. Fantastic service thanks you.
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely cannot fault them
Absolutely cannot fault them, lots of lovely items received always beautifully packaged and nicely personalised. Had an issue with one of the personalisations and their customer service (Alina) was brilliant. Wouldn’t hesitate to recommend!
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for taking the time to leave such a kind review. We’re absolutely delighted to hear that you love the items and that you’re happy with the packaging and personalisation.
Providing helpful and friendly customer service is very important to us, so your feedback truly means a lot.
Thank you again for your recommendation and support. We hope to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
I’ve been purchasing gifts from my 1st…
I’ve been purchasing gifts from my 1st years for a couple of years now, and I can honestly say I’ve never been disappointed. The service has always been reliable, and the quality of their products is consistently excellent, which is why I keep coming back. Recently, I had a small issue with one of my orders, but it was handled incredibly quickly and professionally. A customer service assistant named Alina reached out and helped resolve the problem right away. She arranged a replacement, and everything was sorted within a day or two, which I really appreciated.
Big thank you to Alina and the whole team for the great customer service. I highly recommend this company and will definitely continue shopping with them.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for such a thoughtful and detailed review. We truly appreciate your continued support over the years and are delighted to hear that you’ve consistently been happy with both our products and service.
We’re especially pleased to know that the recent issue with your order was resolved quickly and professionally. Thank you again for your recommendation and trust in our team. We look forward to continuing to provide you with gifts you love for many years to come
Best regards, Aleksandra, Management Team, My 1st Years
I had fantastic service from Alina
I had fantastic service from Alina, thank you so much.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Customer service
Ordered a box for my friend in Ireland from Australia, I accidentally typed in wrong address and Alina had rectified the problem straight away and helped me out so much. Fantastic service and quick delivery.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Beautiful engraved toy
The engraved stacking toys I bought were beautiful and look well made. They came in a gorgeous gift box which my mistake I thought would have been a gift box each as was 2 separate gifts however customer service was great and resolved this for me. I am very excited to present these in their lovely gift boxes to my 2 friends who had a baby each within 3 weeks of one another
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
ZERO for customer service!
Who are you all speaking to to get a quick response? I have called 14 times, messaged the online chat on 4 different occasions, the WhatsApp chat, emailed multiple times and I am yet to have a response???
I spent just over £200, paid for next day delivery and Evri posted it in a bin? I’m down on a lot of money and more importantly my nieces and nephews birthday presents!!
Zero response, they’ve ignored every single email, every single chat, I’m disgusted!!
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we’re very sorry to hear about the issues with your order and completely understand how upsetting this must be. We do want to reassure you that we have replied to you via both email and WhatsApp within 24 hours of your messages. Please could you check your spam or junk folder in case our responses have gone there?
Our phone lines are open between 9am–5pm, and we’re very keen to resolve this for you as quickly as possible. We sincerely apologise for the distress and inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Poor quality
It took 3 orders to get the product 'right'
Order 1- embroidery stitched wonky, partially on seam.
Order 2- design incorrect
Order 3- correct, then started to fall apart after 1st use.
Each time CS made me return the bag before they would resend, I also didn't get an apology or any kind of care in the responses from customer services until I escalated this. There bag was ordered early December as a Christmas present, the 3rd bag arrived in Jan.
Currently sent in a complaint on faulty bag 3. I don't hold out any hope of a decent resolution.
Edit- They have offered a different product of the same value, so we have chosen a different bag style. Hopefully that's this sorted and resolved.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we are truly sorry to read about your experience and especially that it took three attempts to get the correct product, only for it to then develop a fault after first use. That is absolutely not acceptable and we completely understand why this has left you feeling frustrated and let down. We are also very sorry that you felt the service you received along the way lacked care and apology. That is not how we aim to support our customers, and we sincerely apologise for that as well.
Your feedback has now been passed to the relevant internal teams and to our supplier so that this can be properly reviewed and improvements can be made to prevent this from happening again.
We have also now emailed you directly with a proposed resolution, and we genuinely hope this will go some way towards making this right for you.
Thank you for taking the time to share your experience. While we are very sorry it happened, we do appreciate the opportunity to learn from it and improve.
Best regards, Aleksandra, Management Team, My 1st Years
Very Disappointed
Bought a personalised back pack for my Granddaughter the setting of the letters was off particularly the letter a at the end I notified that I wasn’t happy they assured me it was correct and sent examples.
Nowhere in the examples was the final letter a the same as on my item it’s not that it’s wonky I accept that it’s just a lot further away from the other letters that’s my issue which they don’t seem to understand.
I messaged back and they just showed the letter a not the whole name.
Messaged back still not happy offered a return at my own expense which is all well and good as they don’t normally accept returns on personalised items so I should be grateful but I’m not.
Have bought from here before for my family and friends etc and problems have always been solved but this time I think I’ll steer clear in future.
Very Disappointed
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we’re very sorry to hear that you’re disappointed with the personalisation on your backpack. We completely understand how important these details are, and we’re sorry that the examples we provided didn’t fully address your concerns.
While we don’t normally accept returns on personalised items, we’re happy to make an exception in this case and truly apologise that this process hasn’t fully resolved your concerns. Your feedback has been passed on to our team so we can review and improve how we handle personalisation in the future.
We’re sorry that this experience has left you feeling disappointed, and we appreciate you taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
Be careful ordering at the weekend as…
Be careful ordering at the weekend as there is no customer support. I made a mistake on a Saturday when ordering due to the poor design of their website. I didn’t get a reply until Monday afternoon and instead of checking with me they just sent out the package and charged me next day postage which wasn’t required. I would have ordered another item and put that towards the cost. Also the phone & keys set is definitely not worth the price but can’t be returned due to the fact it’s personalised.
I won’t be using this company again due to the lack of customer service and quality.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we’re very sorry to hear about your experience and completely understand your frustration. It’s disappointing that our weekend support didn’t meet your expectations and that the issue with your order wasn’t resolved in the way you had hoped.
We also apologise that the product did not meet your expectations and for any inconvenience caused by the personalised nature of the item. Your feedback has been passed on to our team so we can review our processes and look at ways to improve both our website and customer support.
We’re truly sorry that this experience has put you off, and we appreciate you taking the time to share your thoughts.
Best regards, Aleksandra, Management Team, My 1st Years
great product choice and excellent customer service
great website and product choice. i had an issue with the Free Shipping not working and I contacted 1st years via email. i had a very quick response from Oliwia who kindly said she would rectify this and issue a refund immediately. Its rare to get such excellent customer service these days - thank you Oliwia! I will buy from 1st Years again.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that you had a positive experience with us.
We’re sorry again for the initial issue with the free shipping, but we’re very glad Oliwia was able to sort that out quickly for you.
Thank you for your support and for choosing 1st Years. We truly appreciate it and look forward to welcoming you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
Order didn’t arrive in time for a…
Order didn’t arrive in time for a birthday and a day later still hasn’t arrived and whilst I got an apology after emailing numerous times for an update, it’s not good enough, 1st birthdays happen once and when you pay for a service you should receive it, 3-5 working days delivery, we are day 7 still waiting, will not be ordering again.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we’re truly sorry to hear that your order didn’t arrive in time for such an important occasion. We completely understand how disappointing this must be, especially for a first birthday, and we sincerely apologise for the delay and any frustration caused.
We strive to meet our delivery promises, and we’re very sorry that we fell short in this instance. Your feedback has been passed on to our logistics team so we can review what went wrong and work to prevent this from happening in the future.
We appreciate you taking the time to share your experience, and again, we are very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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