Ewelina was a brilliant help correcting a mistake that was on an original order that a friend had bought us. She very kindly corrected the mistake and sent us the order via first class, all of which w... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've had such good experience with this company. As a mother I've been buying custom name items for my babies and friends and they came out perfectly. Will be ordering from them again soon.
Virksomheden har svaret
The item I received had an incorrect personalisation. I had to email and call persistently to get any resolution. Their responses were either non existent or slow except when they were denying it wa... Se mere
Virksomheden har svaret
I ordered newborn easter bunny, onesie and a bath robe. I originally provided the wrong spelling for the personalized name. The company were very good about my error and remedied without any problems... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
4,2
God
16 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Be very careful of ordering from this…
Be very careful of ordering from this company. My parcel was delivered (dumped) by Evri to garage 5 minutes from my house , and because I wasnt willing to contact the police to get a crime number sort out this matter (as suggested by my first years) i was left without a birthday gift for my nephew and no refund. Terrible customer service and awful choice of courier service. If you life in the country like me, or in a address difficult to find, please be aware you will lose your money and they will be of no help.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, we’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially as the parcel was a birthday gift.
According to the courier’s investigation and GPS confirmation, the parcel was delivered to the location recorded on the delivery scan. In situations where a customer advises that a parcel is missing after being marked as delivered, we are required to request a crime reference number before we can proceed further with a claim or refund. This requirement is outlined in our terms and conditions and is part of the claims process.
We appreciate that reporting the matter is not something everyone feels comfortable doing, and we’re sorry for the inconvenience this caused you. If you do change your mind and obtain a crime reference number, please contact us and we will be happy to reopen the case and continue the investigation with the courier.
Again, we’re truly sorry for the disappointment caused and thank you for your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Super helpful!
Krisha was very helpful organising a redelivery of my order.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your lovely feedback! We’re so pleased to hear that Krisha was able to help and made the redelivery process smooth for you. We’ll be sure to pass your kind words along to her. If you need anything else, we’re always here to help!
Best regards, Aleksandra, Management Team, My 1st Years
High quality gifts. Excellent customer service.
Received a few personalised gifts when our son was born a few months ago. High quality. Soft materials. I liked them so much I used their site to buy gifts for my friend's daughter.
Customer service is brilliant. I noticed one of the letters was slightly peeling off the dog toy gift last week. When I asked how to stick it back down they sent a replacement instead a few days later.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful review and congratulations on the arrival of your son 💛 We’re delighted to hear you were happy with the quality and softness of the personalised gifts, and it means a lot that you chose us again for your friend’s daughter.
We’re also really pleased we could help quickly with the dog toy. Thank you for your kind words about our customer service and for your continued support.
Best regards, Aleksandra, Management Team, My 1st Years
Faulty bag
Had a fault with a personalised bag I’d recently ordered. Contacted customer services, agreed to send a new replacement bag of my Choice without hesitation. The new bag arrived the next day.
Excellent customer services from Dakota at my first years and really happy with new bag :)
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely review. We really appreciate you taking the time to share your experience. We’re sorry there was an issue with your original personalised bag, but we’re glad we could get a replacement sorted quickly for you. Thank you again for your support 💛
Best regards, Aleksandra, Management Team, My 1st Years
A beautiful well made doll presented in…
A beautiful well made doll presented in a lovely luxury box. Delivered quickly. Great service !
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Geraldine to the rescue!
Unfortunately my original order was returned by Evri, however as soon as I contacted My First Years, Geraldine went out of their way to ensure I received a replacement item and in time for my son’s birthday. The best service I’ve received, thank you!
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your kind words! We’re delighted to hear that Geraldine was able to help and that your son received his gift in time for his birthday. We’ll be sure to pass your feedback on; it means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Great quality products and superb…
Great quality products and superb customer service - especially to mention Oliwia who was a great help with any questions.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I don’t usually write reviews but I’m…
I don’t usually write reviews but I’m really happy with how quickly the customer service team got back to me and sorted out my issue. The website wasn’t working very well not allowing me to redeem my points and quickly Krisha found a solution and helped me. Thank you so much, I was able to process my order in time for my son to go for nursery.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for taking the time to leave a review! We’re thrilled to hear that Krisha was able to help you quickly and that you were able to process your order in time for nursery. We’ll be sure to pass your kind words on; it really means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
An anomaly with the order was quickly…
An anomaly with the order was quickly resolved by Krisha, which was much appreciated.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for taking the time to leave a review! We’re thrilled to hear that Krisha was able to help you quickly. We’ll be sure to pass your kind words on; it really means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Thieves
The parcel was delivered to the wrong address by the courier you selected. Under consumer law, responsibility for the goods remains with the seller until they are delivered to the customer. As the item was never delivered to my address, this responsibility has not passed to me.
Requesting that I obtain a crime reference number in these circumstances is inappropriate and does not follow standard consumer protection procedures, as no theft occurred from my possession. Despite this, you have refused both a refund and a replacement, which is a failure to follow correct delivery and dispute resolution protocol.
I am extremely disappointed by the handling of this issue and consider this to be a breach of your obligations as a seller.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, we’re very sorry that your parcel could not be located. We completely understand how frustrating this must be. We want to make it clear that we do not refuse to provide a resolution, whether that be a refund or a replacement.
However, we are unable to proceed while our standard terms and conditions are not complied with. Obtaining a crime reference number is a necessary step for us to investigate and resolve this situation further.
If you decide to provide this, please do not hesitate to contact us so we can move forward and ensure a resolution.
Best regards, Aleksandra, Management Team, My 1st Years
I received by parcel which had been…
I received by parcel which had been damaged with water but Krisha was great at quickly resolving the issue and getting a replacement order processed. Quick response time and very helpful.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you for your feedback! We’re glad to hear that Krisha was able to help quickly and get a replacement processed. We’ll be sure to pass your kind words on; it really means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
I have ordered from this company for…
I have ordered from this company for many years and have always been impressed by its products, high quality and perfect. I had a slight issue with my last order and contacted customer service where I was dealing with Geraldine. She was incredibly helpful, worked quickly to resolve the issue and displayed the excellent customer service that I have always received from my 1st years. Will continue to order all my gifts to all the precious newborn babies in my life who deserve nothing but the best !
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your kind words! We’re thrilled to hear that Geraldine was able to help and that you’ve consistently had such a positive experience with us over the years. It means a lot to know we’re able to help you find the perfect gifts for all the special little ones in your life. We really appreciate your loyalty and support!
Best regards, Aleksandra, Management Team, My 1st Years
⭐️⭐️⭐️⭐️⭐️
I’ve used My 1st Years for a majority of my newborns personalised belongings. Not once have I ever had any problems with any of my orders. Everything has come on time or earlier than expected. The products are absolutely gorgeous. My daughter has the most beautiful backpack for her first day of day care, and a gorgeous blanket to go with it.
Highly recommend ⭐️⭐️⭐️⭐️⭐️
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
My 1st years have the nicest products &…
My 1st years have the nicest products & I frequently buy from here for my friends & family! Massive shout out to KRISHA for all the help!
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
POOR QUALITY PRODUCT AND CUSTOMER SERVICE
I am extremely disappointed with both the quality of this sleep suit and the subsequent customer service. They keep repeating the line below.
"Unfortunately, as the product was purchased six months ago, we are unable to provide a resolution in this case. From our review, it appears that the issues you described are consistent with wear and tear rather than a manufacturing fault." They can't seem to take accountability that their sleep suit is poor quality and price point is ridiculous and does not match the quality. Jo jo mama bebe baby grow I bought as gift you can feel it is worth the price point. It is the same price as the my first years. I have bought better quality baby grows from tesco.
The sleep suit (priced at an extortionate £27 for a single item) was worn by a 0–3 month old baby just three or four times. Despite this minimal use, the fabric became bobbly, the print started fading, and it even developed a small tear. For a newborn who is not mobile, this level of deterioration is completely unacceptable and points clearly to very poor quality manufacturing.
What makes this worse is the response from customer service, who repeatedly dismissed my complaint as “wash and wear.” This is frankly insulting. Anyone familiar with baby clothing knows that many sleep suits from high street brands such as Next or Sainsbury’s — at a fraction of the price — withstand far more washing and regular use while remaining in good condition. Those garments often last through multiple babies. This one couldn’t survive a handful of wears.
The item was purchased as a gift before the baby was born, which meant it fell outside the 30-day returns window by the time it was actually worn. Rather than acknowledging the obvious quality issue, customer service hid behind policy and refused to engage meaningfully with the real problem: the product is simply not fit for purpose.
My First Years markets itself as a premium brand, but premium pricing should come with premium quality and customer care. In this case, the quality was abysmal and the service dismissive. I feel completely ripped off and embarrassed that this item was given as a gift.
There are far better, more durable sleep suits available on the high street for a third of the price. I would strongly advise parents and gift-buyers to look elsewhere.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, we’re very sorry to hear about your experience and understand your disappointment. Thank you for taking the time to share such detailed feedback. We’ll be passing your comments on to our product and customer service teams to help improve both quality and support. We’ve investigated your complaint carefully. Unfortunately, as the product was purchased six months ago, we are unable to provide a resolution in this case. From our review, it appears that the issues you described are consistent with wear and tear rather than a manufacturing fault.
We truly appreciate your feedback, as it helps us improve our products and service going forward.
Sincerely, Aleksandra from the My 1st Years Management Team
Excellent customer services by Darota
Excellent customer services! My order was wrong and Darota not only responded to my email promptly but sorted the issue out straight away. I’m very happy with her efficiency. :)
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your lovely feedback! We’re delighted to hear that we were able to respond promptly and resolve your order issue. We’ll be sure to pass your kind words on; it really means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Speedy service
I had a query regarding an item I had purchased which was a mistake of mine. I contacted customer services and Oliwia was outstanding from the get go. Responses to emails were very prompt and helpful. My issue was resolved and I am one happy customer :)
Thank you!
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your kind words! We’re delighted to hear that Oliwia was able to help promptly and resolve your query. We’ll be sure to pass your feedback on; it really means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Redeeming points
I had an issue trying to redeem some points I had on my account. I tried multiple times both on my phone and laptop. I emailed customer service and Krisha responded quickly asking my to remove cookies and try again, this didn’t work. She instead resolved this for me so I didn’t lose my points by swapping my points for store credit so I was able to make my purchase. Thank you so much for your help! As a long standing customer, any issue I’ve ever had as always been resolved in a timely manner.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your wonderful feedback! We’re delighted to hear that Krisha was able to help and ensure you didn’t lose your points, and that you were able to complete your purchase smoothly. We really appreciate your loyalty as a long-standing customer, and it means a lot to hear that we’ve consistently been able to resolve any issues promptly.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
Unfortunately a gift I bought from My 1st Years was not delivered (by Evri) -- and apparently the package was lost. As soon as I alerted My First Years to this fact, Oliwia stepped in to help. The customer support was so gracious and efficient, and a replacement was quickly sent (express delivery). Thank you Oliwia for all of your help!
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your kind words! We’re delighted to hear that Oliwia was able to help quickly and efficiently, and that your replacement gift was sent without delay. We’ll be sure to pass your feedback on; it really means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Great customer service
I had an issue with my order.
Dorota was able to sort it out immediately and sent me a replacement item.
Cannot fault customer service.
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your feedback! We’re thrilled to hear that Dorota was able to sort out your order quickly and get a replacement sent. We’ll be sure to pass your kind words on; it means a lot to the team.
Best regards, Aleksandra, Management Team, My 1st Years
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.