Ewelina was a brilliant help correcting a mistake that was on an original order that a friend had bought us. She very kindly corrected the mistake and sent us the order via first class, all of which w... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've had such good experience with this company. As a mother I've been buying custom name items for my babies and friends and they came out perfectly. Will be ordering from them again soon.
Virksomheden har svaret
The item I received had an incorrect personalisation. I had to email and call persistently to get any resolution. Their responses were either non existent or slow except when they were denying it wa... Se mere
Virksomheden har svaret
Not even received my package yet but the process so far is amazing. The fact they stay true to their word and have personalised gifts sent for next day and with a tracking. I’m so happy with their ser... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
4,2
God
16 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I had an issue with my order
I had an issue with my order, Dorota was in contact really quickly and fixed the problem fast and efficiently. Thank you Dorota
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for taking the time to leave this lovely review.
We’re sorry there was an issue with your order, but we’re so pleased Dorota was able to step in quickly and get everything sorted for you. She’ll be absolutely delighted to hear your kind words!
Providing fast and efficient support is something we really pride ourselves on, so it’s wonderful to know you had a positive experience.
Thank you again for your feedback. We truly appreciate it!
Best regards, Aleksandra, Management Team, My 1st Years
Brilliant customer service
I have been buying from my 1st years for a number of years now and have always loved the products. We bought our daughter a new unicorn backpack and when we opened the zip, the threading came away and the zip fell off. I emailed to see what the options were and got a very quick response from Ewelina. The communication was fab and they were happy to organise us a replacement backpack on express delivery. A brilliant customer service experience. It definitely hasn’t put us off buying from the company again.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely review and for being such a loyal customer over the years. It truly means the world to us
We’re sorry to hear about the issue with your daughter’s unicorn backpack, but we’re so pleased we were able to get everything sorted quickly for you. I’ll be sure to pass your kind words on to Ewelina; she’ll be delighted to hear them!
Thank you again for your continued support. We can’t wait to welcome you back again soon!
Best regards, Aleksandra, Management Team, My 1st Years
My order was lost or damaged on the way…
My order was lost or damaged on the way by Evri i think, i emailed My 1st years and Krisha assisted me and sent out a replacement- Express delivery, which should arrive to me within 24hrs-48hrs. Cant wait to receive it!!!
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful review.
We’re sorry that your original order was lost, but we’re so pleased Krisha was able to assist you quickly and arrange an express replacement. We’ll be sure to pass on your kind words to her.
Thank you again for your patience and support. We truly appreciate it.
Best regards, Aleksandra, Management Team, My 1st Years
Outstanding Customer Service
I recently ordered from My 1st Years and I honestly couldn’t be more impressed.
Although there was a slight issue with my original order, the way it was handled was absolutely second to none. Customer service (Irina and Ewelina) responded quickly, were incredibly kind and professional, and made the whole process completely stress-free. It’s so refreshing to deal with a company that genuinely cares about its customers and takes pride in putting things right.
My replacement item arrived promptly and it’s perfect — beautifully made, high quality and exactly what I had hoped for. I’m absolutely delighted.
Exceptional products backed by truly outstanding customer service. I wouldn’t hesitate to order again and highly recommend My 1st Years to anyone looking for something special. ⭐️⭐️⭐️⭐️⭐️
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful review. It truly means a lot to us! We’re sorry there was an initial issue with your order, but we’re so pleased Irina and Ewelina were able to support you and make things right quickly and smoothly. We’re delighted that your replacement item arrived promptly and that you’re happy with the quality. Knowing that you’d recommend us and would order again is the highest compliment we could receive.
Thank you again for your kind words and support. We hope to help you find something special again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great products and customer service
I had to make a change to my order and contacted the company via WhatsApp. Krisha responded within 5 minutes and in 15 the matter was resolved. It was good to learn that My 1st Years customer service is as good as their products.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great service from Aleksandra
Speedy response from Aleksandra. Thank you.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The efficient service from placing the…
The efficient service from placing the order, to receiving the order and their returns service on the replacement was fabulous.
Everything was super swift and customer service staff were very helpful.
I definitely wouldn't hesitate to place an order with them again.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful feedback.
We’re delighted to hear that you were happy with the service, delivery, and returns process, and that our customer service team was able to assist you promptly. Your kind words truly mean a lot to us.
We look forward to welcoming you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
I recently placed an order for two…
I recently placed an order for two personalised items for my grandson’s 1st birthday, having ordered from My First Years on a number of previous occasions and always received excellent service and speedy deliveries. However, on this occasion the courier used to deliver my order (Evri) lost it somewhere within their system. My First Years were amazing when I contacted them - I was given the option of a replacement order which would be expedited by an express delivery service - or a refund. I chose a replacement order. Aleksandra kindly arranged this for me and it arrived safely within 48 hours. Excellent customer service. I will definitely order from you again.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely review.
I’m really sorry again that your original parcel was lost by the courier, but I’m delighted we were able to resolve this quickly and ensure your replacement order arrived safely in time for your grandson’s special day. It truly means a lot to us that you’ve chosen My First Years on multiple occasions, and we’re grateful for your continued trust and support. Thank you!
Best regards, Aleksandra, Management Team, My 1st Years
Exceptional customer service
I ordered a personalized wooden carousel for my grandson, which arrived beautifully packaged within a couple of days. Unfortunately, there was a problem with it, but I had an immediate response to my email from Krisha, who was incredibly helpful, resolving the issue that same day, and arranging for a new one to be sent via express delivery! Quite exceptional customer service and I would have no hesitation in ordering from them again. Thank you Krisha!
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely review. We really appreciate you taking the time to share your experience.
We’re delighted to hear that the personalised wooden carousel arrived quickly and that, although there was an issue initially, Krisha was able to step in and resolve it straight away for you. We’ll make sure your kind words are passed on to her. She’ll be thrilled to read them. It means a great deal to us that you would consider ordering again, and we’re so pleased we could turn the situation around for your grandson’s gift.
Best regards, Aleksandra, Management Team, My 1st Years
I would like to thank Dorota (agent) at…
I would like to thank Dorota (agent) at my1styears. I recieved swift responses and practical solutions. She was willing to listen to my request and actually provide support rather than brushing it off - which I really appreciated.
Thank you once again for being professional, helpful and kind!
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind words. We truly appreciate you taking the time to leave this review.
We’re delighted to hear that Dorota was able to support you with swift responses and practical solutions. Thank you again for your support and for choosing us.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
Contacted the company due to my order getting lost and they was very helpful, responded straight away and sent out a replacement the next day with express delivery. Couldn't thank them enough for their customer support.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you very much for your lovely review. We really appreciate you taking the time to share your experience.
We’re sorry your original order went missing, but we’re glad our team was able to respond quickly and get a replacement sent out with express delivery. It’s great to hear that you felt well supported throughout the process.
Your feedback means a lot to us, and we’re always here if you need any help in the future. Thanks again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely rubbish service
Absolutely rubbish service
Arrived inside out and in an entirely broken gift box
Useless customer service
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we’re truly sorry to read your feedback and to hear how disappointed you were with your order and the condition it arrived in. This is not the standard of service or presentation we aim to provide, and we completely understand your frustration.
We have carefully checked our system but unfortunately haven’t been able to locate any order details so far. We would genuinely like the chance to investigate this properly and do what we can to put things right for you. Please could you contact our customer service team with your order information so we can look into this as a priority and support you further. Thanks!
Best regards, Aleksandra, Management Team, My 1st Years
First experience of My 1st Years
Absolutely delighted with my recent purchase of a personalised memory box decorated with a Flower Fairies design. Arrived earlier than scheduled, beautifully packed. A great gift choice which lived up to its online image and description perfectly. Highly recommended.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Be Aware...This company has a very busy complaints…
This company has a very busy complaints department! I ordered 2 IDENTICAL snack bags for my grandsons and asked for thier names to be printed on each. They were delivered with both names on each bag. I would have thought this was common sense that 2 bags were for 2 seperate boys. Customer service told me they had printed what was on my order and they had a 'policy' not to query any such instructions on 'sensitivity grounds' I quote. Exactly what this word spaghetti means is beyond my comprehension, especially as the company bombards you with emails trying to get you to purchase more, literally on a daily basis. If only they were that fastidious in getting your order right in the first place. One email = happy customer, idiotic action =never purchasing from them again
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for taking the time to share your feedback. We’re very sorry to hear that you’re unhappy with your experience.
All of our personalised items are produced exactly as entered at the time of ordering. We also sent a confirmation email showing the personalisation details that will appear on each item, and we did not receive any contact from you to advise that there was an error before production was completed.
We understand your frustration and we’re sorry for the disappointment this caused. Customer satisfaction is very important to us, and we do appreciate your comments.
Best regards, Aleksandra, Management Team, My 1st Years
Great Gift and Service
The gift came the next day and the personalised items were great but there was a slight tear on the gift box.
Emailed them back and Oliwia was great and got a new box shipped out the next day for us to repackage the items!
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely review. We’re really pleased to hear your gift arrived quickly and that you were happy with the personalised items. We’re sorry again about the tear in the gift box, but it’s great to know Oliwia was able to help and arrange a replacement straight away so you could repackage everything properly. We’ll be sure to pass your kind comments on to her. Thank you again for taking the time to share your experience.
Best regards, Aleksandra, Management Team, My 1st Years
Dorota is amazing!
I have just had an incredible experience with My 1st Years’ customer service. I emailed after waiting a week for my personalised bag as Evri couldn’t deliver and was taking it back to the warehouse. Dorota not only responded so quickly to my panic email but immediately sent out a replacement which was sent through express delivery. It was delivered to my address less than 24 hours later. Thank you so much again Dorota! Amazing service.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience.
We’re delighted to hear that Dorota was able to step in quickly and resolve the delivery issue for you. We understand how important personalised items are, and it’s great to know the replacement reached you so quickly. Your kind words will definitely be shared with her and the wider team. Thank you again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
Excellent customer service. I had a problem with a product and Geraldine arranged a replacement. The whole process was very easy and pleasant, the communication was fast, clear, friendly and helpful. Thanks!
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your kind review. We’re delighted to hear that you had a positive experience with our customer service team.
We’re sorry there was an issue with your product, but it’s great to know Geraldine was able to arrange a replacement and make the process easy and pleasant for you. I’ll be sure to pass on your lovely feedback to her; it will mean a lot.
Thanks again for your support and for taking the time to share your experience with us. We’re always here if you need anything in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Amazing customer service
Order arrived quickly and looks great but unfortunately the box was damaged. Dorota on customer service replied to my email so quickly and had a new box sent out straight away. When the 2nd box also arrived with damaged, she sent a 3rd flat packed box which arrived the next day in perfect condition. Great company and customer service as it should be 👍
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for your lovely review. We really appreciate you taking the time to share your experience. We’re delighted to hear you’re happy with your order and that it arrived quickly.
We’re very sorry the original packaging arrived damaged, but it’s great to know Dorota was able to step in and get this resolved for you quickly. I’ll be sure your kind words are passed on to her. She’ll be thrilled to hear them.
Thanks again for your patience and for recognising the effort from our customer service team. We’re always here if you need anything else
Best regards, Aleksandra, Management Team, My 1st Years
Poor Quality control
I purchased a cute elephant with personalisation, along with a personalised presentation box for our friends, from My 1st Years. Upon opening the box, it was quite clear to see that the elephant had been manufactured incorrectly, as it wasn't facing forward as the images online showed, but was looking at an angle to the right. I contacted their customer service, and eventually Ewelina responded to help. I said I would be happy to change the purchase to another product, but she wasn't interested and instead asked for the whole thing to be returned. I'm so pleased I asked for the item to be shipped to us directly, as it would have been embarrassing for our friends to have received the defective item. Very poor quality control. We have now purchased a personalised item elsewhere, where the name is actually embroidered, not just a heat transfer for less money.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you for your feedback, and we’re very sorry to hear that you were disappointed with the item you received. We understand how important it is for personalised gifts to arrive exactly as expected, and we appreciate you taking the time to share your experience. We will pass your comments regarding quality control to the relevant team for review.
We would also like to clarify that Ewelina did offer you a replacement and was happy to arrange this for you. However, whether a replacement or a refund is chosen, our standard procedure is that the items must first be returned to us before we can proceed with the resolution. This helps us verify the issue and process the outcome correctly.
We’re sorry again that this experience did not meet your expectations and thank you for your order and feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Be very careful of ordering from this…
Be very careful of ordering from this company. My parcel was delivered (dumped) by Evri to garage 5 minutes from my house , and because I wasnt willing to contact the police to get a crime number sort out this matter (as suggested by my first years) i was left without a birthday gift for my nephew and no refund. Terrible customer service and awful choice of courier service. If you life in the country like me, or in a address difficult to find, please be aware you will lose your money and they will be of no help.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, we’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially as the parcel was a birthday gift.
According to the courier’s investigation and GPS confirmation, the parcel was delivered to the location recorded on the delivery scan. In situations where a customer advises that a parcel is missing after being marked as delivered, we are required to request a crime reference number before we can proceed further with a claim or refund. This requirement is outlined in our terms and conditions and is part of the claims process.
We appreciate that reporting the matter is not something everyone feels comfortable doing, and we’re sorry for the inconvenience this caused you. If you do change your mind and obtain a crime reference number, please contact us and we will be happy to reopen the case and continue the investigation with the courier.
Again, we’re truly sorry for the disappointment caused and thank you for your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.