Ewelina was a brilliant help correcting a mistake that was on an original order that a friend had bought us. She very kindly corrected the mistake and sent us the order via first class, all of which w... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've had such good experience with this company. As a mother I've been buying custom name items for my babies and friends and they came out perfectly. Will be ordering from them again soon.
Virksomheden har svaret
The item I received had an incorrect personalisation. I had to email and call persistently to get any resolution. Their responses were either non existent or slow except when they were denying it wa... Se mere
Virksomheden har svaret
Not even received my package yet but the process so far is amazing. The fact they stay true to their word and have personalised gifts sent for next day and with a tracking. I’m so happy with their ser... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
4,2
God
16 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ewelina was a brilliant help!
Ewelina was a brilliant help correcting a mistake that was on an original order that a friend had bought us. She very kindly corrected the mistake and sent us the order via first class, all of which was free of charge. This was very kind and unexpected! The customer service was fantastic and the fact my order was going to be delivered either the next day or the day after that was exceptional! Would thoroughly recommend Ewelina and my 1st years for their service!
30. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind words! We're absolutely delighted to hear about your positive experience. We're glad we could quickly resolve the issue and get your order to you in time. Your recommendation means a lot to us, and we’re always here if you need anything in the future. Thanks again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
My 1st Years good review
I've had such good experience with this company. As a mother I've been buying custom name items for my babies and friends and they came out perfectly.
Will be ordering from them again soon.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely review! It means a lot to us to hear that you’ve had such positive experiences with our products. We’re especially glad they’ve been perfect for both your babies and as gifts for friends. That’s exactly what we hope for!
We truly appreciate your continued support and look forward to creating more special pieces for you again soon 💛
Best regards, Aleksandra, Management Team, My 1st Years
Aleksandra was so helpful in helping me…
Aleksandra was so helpful in helping me with a fault with my item, she resolved the issue quickly and fully. Great customers service
29. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind feedback! We’re really pleased to hear that we were able to help resolve the issue quickly and to your satisfaction. We truly appreciate your kind words about our customer service and are always here if you need anything in the future!
Best regards, Aleksandra, Management Team, My 1st Years
Outstanding experience with Oliwia at…
Outstanding experience with Oliwia at customer services. We developed an issue with an item that we were gifted - Oliwia responded very quickly and went above and beyond to assist us and send a replacement via express delivery. Lovely personalised product, great customer service, Very grateful, service highly recommended.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience with Oliwia and our customer service team.
We’re sorry there was an issue with the gifted item, but we’re so pleased Oliwia was able to assist you quickly and arrange a replacement via express delivery. We’ll be sure to pass your lovely comments on to her.
It’s fantastic to hear that you were happy with the personalised product and the service you received. Thank you again for your kind words and recommendation.
Best regards, Aleksandra, Management Team, My 1st Years
Please dont deal with this company if you value your own time
The item I received had an incorrect personalisation. I had to email and call persistently to get any resolution. Their responses were either non existent or slow except when they were denying it was their fault. They accused me of not responding to some of their emails which was utterly untrue. The whole experience left me frustrated, upset and ultimately embarassed as the present was for my godchild.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment caused. Receiving an item with incorrect personalisation, especially when it was intended as a gift for your godchild, is understandably upsetting and we completely appreciate how this situation left you feeling embarrassed and let down.
We are also sorry to hear that you felt communication was slow and difficult throughout the resolution process. This is certainly not the level of service we aim to provide, and we apologise for any confusion regarding the correspondence.
We can confirm that we have now contacted you directly by email to assist further and work towards resolving this matter for you as quickly as possible.
Thank you for taking the time to share your feedback with us.
Best regards, Aleksandra, Management Team, My 1st Years
Not even received my package yet but…
Not even received my package yet but the process so far is amazing. The fact they stay true to their word and have personalised gifts sent for next day and with a tracking. I’m so happy with their services so far. Will definitely be my go to website for baby gifts. My nephew will be one happy chap!
27. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely review! We’re absolutely delighted to hear how happy you’ve been with the service so far. We always aim to stay true to our word and make every order feel extra special, so it means a lot to know that’s come across.
We can’t wait for your package to arrive, and we really hope your nephew loves his gifts! Thank you again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
Shannon provided fantastic customer…
Shannon provided fantastic customer service!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear Shannon provided fantastic customer service. We’ll be sure to pass your kind comments on to her. Thank you.
Best regards, Aleksandra, Management Team, My 1st Years
Thanks to Krisha for helping to…
Thanks to Krisha for helping to rearrange a replacement box that got damaged in the post. Very helpful, thank you
24. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely feedback! We’re sorry to hear your original box was damaged in the post, but we’re so pleased Krisha was able to help arrange a replacement for you. We’ll be sure to pass your kind comments on. Thank you again for your support!
Best regards, Aleksandra, Management Team, My 1st Years
Ordered two separate ‘baby box’ gifts…
Ordered two separate ‘baby box’ gifts for 2 separate friends babies (different names). I received both in one gift box and had to take half out of the gift box to give to one friend and am now left without a box for the other. I assumed this would be dealt with easily but after complaining , they have sent me a link to buy another box and will not send one out after spending £150 already. Fantastic service !! Not!!!
23. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your feedback, and we’re very sorry to hear of your disappointment.
We do understand your frustration regarding the gift boxes. However, we can confirm that at checkout, we advise that one complimentary gift box is included per order. If additional gift boxes are required, these do need to be purchased separately during the checkout process.
We appreciate your comments and are sorry for any misunderstanding caused. Thank you again for your order and feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Customer Service is amazing!
I had made a mistake with my order so I got in contact with customer service, Ewelina helped me with my enquiry and swiftly sorted the issue for me and was pleasant and efficient to deal with. Amazing customer service, I will be using you again!
Thanks so much :)
24. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
The customer service was excellent
The customer service was excellent. Krisha went above and beyond to help with a customised replacement block.
The pull along train was really cute and good quality.
I highly recommend their products and services.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
SCAMMED
SCAMMED.
I purchased a hamper for next day delivery (for an extra £11.99) and they didnt try to deliver it until almost 10 days later. I made several attempts to request a refund and cancellation and was ignored.
They randomly tried to deliver the parcel somewhere and uploaded a photo which isn’t proof of purchase and are now ignoring all requests to resolve.
Having used them for all occasions before, spending hundreds if not thousands, I will not be using first years ever again
The staff were rude, unhelpful and unresponsive. DO NOT RECOMMEND
23. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we’re very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, especially for a valued returning customer.
We take your feedback seriously and will be sharing this internally with the relevant teams to ensure it is fully reviewed and addressed.
We would also like to look into your case in more detail, including reviewing the previous correspondence you’ve had with our customer service team. However, as no order number or email address has been provided, we’re currently unable to locate your details.
Please could you contact us directly at support@my1styears.com
with the subject line ‘Review – Aleksandra’, including your order information. This will allow us to investigate this properly and work towards resolving the issue for you.
We appreciate you bringing this to our attention and hope to have the opportunity to put this right.
Best regards, Aleksandra, Management Team, My 1st Years
Good Customer service
My personalised box arrived damaged, but Krisha sorted everything out very quickly and sent me a replacement by express delivery. Good customer service. (only 4 stars as the box was obviously damaged when put in the shipping carton)
21. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your feedback. We’re really pleased to hear that you were happy with the customer service and that Krisha was able to resolve this for you quickly.
We’re very sorry that your personalised box arrived damaged in the first instance. This is certainly not the standard we aim for, and we understand your concern. Your feedback has been noted and will be shared with our packing team to ensure greater care is taken moving forward.
We truly appreciate you taking the time to leave a review and for your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Really let down by this company and…
Really let down by this company and costumer service just keep messaging back and forwards. Order not delivered after 8 days and missed my daughter birthday, all I been provided are promises and lies. Would not order again, really BAD costumer service from KRISHA, offered my £5.00 to compensate order which is not delivered and absolutely missed the purpose, Told me also to place another other and pay for next day delivery. How you can place another another if company is not delivering what they promise? Please review your policy and costumer service. Those are gifts for little ones, which are important more than anything !!! Awaiting a refund and apology for this horrible experience !!!!
13. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your feedback, and I’m truly sorry to hear about your experience.
I completely understand how upsetting this must have been, especially as the order was intended for your daughter’s birthday. We recognise how important these moments are, and we sincerely apologise that we let you down on this occasion.
Due to the Easter period, the recent Bank Holiday, and an unexpectedly high volume of orders, our processing and delivery times were unfortunately impacted. However, we fully appreciate that this does not make up for the missed occasion or the frustration caused by the delays and communication.
I’m also very sorry to hear about your experience with our customer service. This is not the standard we aim to provide, and your comments will be taken seriously and reviewed internally.
Unfortunately, I’m unable to locate your order details or email address from this review, so I can’t contact you directly. If you’re happy to discuss this further, please get in touch with us at support@my1styears.com using the subject line 'Review - Aleksandra'.
Again, I’m very sorry for the disappointment and inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
If I could give 0 stars I would
If I could give 0 stars I would.
19 days later, no parcel.
Email back from customer service said I should’ve ordered express.
Ordered three weeks early for a birthday present and still no sign of.
Dreadful service.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience.
I completely understand how frustrating and disappointing this must be, especially as the order was placed well in advance for a birthday and still hasn’t arrived. This is certainly not the level of service we aim to provide.
Due to the Easter period and the recent Bank Holiday, along with an unexpectedly high volume of orders, our processing times were unfortunately impacted. However, in reviewing your order, I can see that it was lost in transit, which we sincerely apologise for.
I can also confirm that our customer service team has arranged a replacement for you on an express delivery service to ensure it reaches you as quickly as possible.
We truly regret both the delay and the communication you received, and we appreciate you bringing this to our attention. We are actively working to improve our processes to prevent situations like this from happening again.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Really disappointed with this company I…
Really disappointed with this company I placed an order on sunday 12th April with the 3-5 day standard delivery and now 7 days later still no updates and no communication from the company I had to chase up using the web chat to be told they are behind on orders which respectful is not my fault but why let people order when you know you cannot get the deliveries out on time?
12. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your feedback, and I’m really sorry to hear about your experience.
We completely understand your frustration, especially given that you selected a 3–5 day delivery and have had to chase for updates. You’re absolutely right to expect clear communication and timely service, and we regret that we didn’t meet those expectations in this instance.
Due to the Easter period and the recent Bank Holiday, our company was closed, which unfortunately extended our usual processing times. In addition, we experienced an unexpectedly high volume of orders, which caused further delays. That said, we fully acknowledge that this does not change the inconvenience caused to you, and we sincerely apologise for the lack of proactive communication.
We are currently working hard to clear the backlog and improve both our dispatch times and communication so that situations like this are avoided in the future.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Great service from KRISHA
Had an issue with my product and KRISHA was very helpful. Issued me store credit for when the jacket is back in stock I can use it or to purchase another item of the value. Great service, highly recommend! Thank you
16. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind words! We’re really glad to hear that Krisha was able to help resolve the issue and get you sorted with store credit. If there’s anything else we can help with, just let us know.
Best regards, Aleksandra, Management Team, My 1st Years
I have sent numerous emails chasing up…
I’ve updated my review.
Parcel has arrived and I am very happy with the quality and the packaging.
Late arriving, hence 4 stars but the quality is brilliant.
Thank you
2. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience. We completely understand how disappointing this must have been, especially for such an important occasion. This is certainly not the level of service we aim to provide. We do respond to all customer queries within 24 hours, so if you haven’t received a reply, it may be worth checking your spam/junk folder. Alternatively, please do get in touch with us directly via support@my1styears.com, our live chat, or by phone, and our team will be happy to assist you as quickly as possible.
Unfortunately, as no order number has been provided here, we’re unable to locate your order to investigate further, but we would really like to resolve this for you.
Best regards, Aleksandra, Management Team, My 1st Years
I’m extremely disappointed with my…
I’m extremely disappointed with my recent order. I placed it on Saturday expecting it to arrive by Friday, as I need it for a baby shower this weekend. I’ve now been told the package won’t even be shipped until next week, making it completely useless for the occasion.
I’ve ordered from My1stYears several times before, and I’m starting to question why I keep coming back. While the personalised products themselves are lovely, the delivery times are consistently unreliable. Advertising 3–5 day UK delivery but actually taking up to two weeks is completely unacceptable.
I contacted customer services, but unfortunately the response from Ewelina was unhelpful. I was simply told there are delays and that my order wouldn’t arrive within the stated timeframe and then abruptly ended the conversation with me. These delays were not communicated at the point of purchase, and no effort was made to resolve the issue….no option to expedite shipping or even a goodwill gesture such as a discount on next-day delivery.
Overall, there seems to be a real lack of accountability. This experience has been incredibly frustrating and disappointing.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your feedback, and I’m very sorry to hear about your experience. We completely understand how frustrating and disappointing this must have been, especially given the importance of your order for a baby shower. This is not the level of service we aim to provide, and we sincerely apologise for both the delay and the experience you had when contacting our customer service team.
We have now reached out to you directly via email with a potential resolution. Please do take a moment to check your inbox (and spam/junk folder just in case), and we’ll be more than happy to assist further from there. Thank you again for bringing this to our attention..
Best regards, Aleksandra, Management Team, My 1st Years
Excellent Customer Service
The customer service at My 1st Year's is excellent. My box arrived damaged but it was replaced quickly and I received it the next day. Shannon from the Customer Service team was so helpful and I cannot thank her enough as I needed the box for my grandson's 1st birthday. The products at My 1st Years are excellent quality and the personalisation makes them that extra special. Well done to a great company. I will definitely be purchasing again.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with both the product and the service you received. It means a lot to us that we could help in time for your grandson’s 1st birthday and make the occasion that little bit more special. Thank you again for your support, and we look forward to welcoming you back soon!
Best regards, Aleksandra, Management Team, My 1st Years
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.