Ewelina was a brilliant help correcting a mistake that was on an original order that a friend had bought us. She very kindly corrected the mistake and sent us the order via first class, all of which w... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I've had such good experience with this company. As a mother I've been buying custom name items for my babies and friends and they came out perfectly. Will be ordering from them again soon.
Virksomheden har svaret
The item I received had an incorrect personalisation. I had to email and call persistently to get any resolution. Their responses were either non existent or slow except when they were denying it wa... Se mere
Virksomheden har svaret
Not even received my package yet but the process so far is amazing. The fact they stay true to their word and have personalised gifts sent for next day and with a tracking. I’m so happy with their ser... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Kontaktoplysninger
4,2
God
16 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience
Unfortunately my parcel was delivered to the wrong address. When I contacted My first years, Ewelina got straight back to me and honestly it was a first class service. Within a few days she had a new parcel at my door waiting for me. Absolutely no hassle after something I thought was going to be a horrible experience. I have ordered from my first years a few times and I will be ordering a lot more!
Thank you so much
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we're happy to hear that the issue with your delivery was resolved quickly and efficiently. We appreciate your positive feedback and are so glad you had a first-class experience. Thank you for your continued support!
Sincerely, Aleksandra from the My 1st Years Management Team
Poor customer service from start to finish
Paid for next day delivery and did not arrvie the next day (which was a working day), furthermore when the delivery arrived it was damaged.
Raised as a complaint as due to gift to new parents the next day and offered a replacement which would not have arrived on time or store credit, which I specifcally stated I did not want after paying for next day delivery and not getting this service and the experiance so far.
Customer service team (Geraldine) then logged off for the day with no update or resolution, customer service is very poor and not much care given (to customer or products) once they have your money.
Review of current 2026 reviews on Trustpiolt all show 5 Star but majority are issues with orders.... seems bizzare to me
Update - 9th April 2026 - Still discussing a refund for the gift box with customer service (Geraldine) I have provided proof that the gift box has value (they sell them on their site), consistently stated store credit is not acceptable and requested compenstation for sourcing a replacement gift box. I note there would have been time for a replacement if the delivery arrived the next day as paid for. They have refunded the full amount paid for this service not received.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise for the delay with your next day delivery and that the gift box arrived damaged, especially as this was intended as a gift. We will be sure to pass your feedback on to our team. From our records, we can see that we have offered the available resolutions, including a full refund of the delivery costs paid and a replacement of the gift box. As there was not enough time for a replacement to arrive, a store credit was also offered as an alternative. Please note that the gift box itself is provided free of charge, so this would not be eligible for a refund. We have not yet received a response from you regarding these options, so please do reply within the existing email thread and we will be happy to assist further.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent personalized products and service.
I ordered newborn easter bunny, onesie and a bath robe. I originally provided the wrong spelling for the personalized name. The company were very good about my error and remedied without any problems. The receiver described the items as adorable and the added personalized gift box will be used for baby keepsakes. Quick delivery too.
Thank you for great service.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we're happy to hear that you found the items adorable and that the personalised gift box will be useful. We appreciate your positive feedback regarding our service and quick resolution of the spelling error. Thank you!
Sincerely, Aleksandra from the My 1st Years Management Team
Birmingham Selfridges
I went to the my first years store in Selfridges Birmingham, my daughter wanted a personalised bunny Olive Green colour. The assistant at the store Karina was very nice and helpful n made the experience even more special. Loved the way she packaged n wrapped it all and helped my daughter pick out the colours n fonts n advised what writing would be better. Thank u Karina and will definitely be visiting again.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we're happy to hear that you and your daughter had a special experience in our store. We appreciate your positive feedback regarding the assistance you received in creating your personalized bunny. We're glad our team member made your visit memorable, and we look forward to seeing you again.
Sincerely, Aleksandra from the My 1st Years Management Team
I had a missing item within my parcel
I had a missing item within my parcel. Geraldine responded to my email, and had my replacement item posted out the same day. Which has been delivered today!
Thank you so much for your support
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we are so happy to hear that the replacement item was delivered promptly! We appreciate your positive feedback and are grateful for your support.
Sincerely, Aleksandra from the My 1st Years Management Team
5 STAR COMPANY
I made a mistake with my order and Geraldine put it right for me with a fabulous gold star service! ⭐️ So I would definitely recommend this company just for customer service alone but then if you add in the quality of their products, then you have ⭐️⭐️⭐️⭐️⭐️ all round!!!
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we're happy to hear that the issue with your order was resolved quickly and efficiently. We appreciate your kind words regarding the quality of our products and customer support. Thank you for the five-star review!
Sincerely, Aleksandra from the My 1st Years Management Team
Ewelina you saved the day again
Ewelina you saved the day again! After a misspelt name on two items, upon proof of return you have arranged for the replacements to be sent. This is what customer service is about! Shame all companies do not mirror this. Highly recommended.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, we're so happy to hear that we could resolve the issue and provide excellent support. It's great to know the replacements are on their way! Thank you for recommending us and sharing your experience.
Sincerely, Aleksandra from the My 1st Years Management Team
My first order arrived with nothing in…
My first order arrived with nothing in the box which was disappointing to say the least. However Aleksandra leapt into action and arranged for another peronalised pull along train to be delivered by DPD and it arrived within a couple of days in time for my grandson's first birthday.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your review. We’re very sorry to hear that your initial order arrived empty; this is certainly not the experience we want for our customers. However, we’re so pleased that we were able to resolve this quickly for you and arrange a replacement in time for your grandson’s first birthday. Thank you again for your patience and for taking the time to share your experience. It really means a lot to us.
Best regards, Aleksandra, Management Team, My 1st Years
Fantastic and efficient service from khrishna
Fantastic and efficient service from Krishna over the last 24 hrs this was the first time ordering from this site and the parcel that was delivered was completely unacceptable from evri all packages were ripped and should not have even been delivered I was clearly very upset as the products had been contaminated Krishna arranged for a quick return and a replacement sent out within a speedy service I could not have asked for more she has turned this very negative experience into a positive one and I will be ordering more lovely items for my granddaughter in the very near future with customer care like this xx amazing job well done
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hello, thank you so much for taking the time to share your experience. We’re very sorry to hear about the condition your parcel arrived in, as this is certainly not the standard we expect from our delivery partners. That said, we’re delighted to hear that we were able to step in quickly and turn things around for you. We truly appreciate your understanding and your continued support, and we look forward to helping you find more lovely items for your granddaughter very soon.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent Customer Service
I ordered a first birthday gift and inadvertently put the wrong postcode on. I contacted the company who explained once an item is out for delivery they can’t change the postcode. As a gesture of goodwill they not only replaced my order free of charge but also processed express delivery for me. I received my package within 24 hours beautifully gift wrapped with a message card inside. The quality of the gift itself - a four piece wooden puzzle and personalised bag to store it in is excellent. Ewelina in customer services dealt with my enquiry promptly and efficiently. The best customer service I have received ever.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful review!
We’re absolutely delighted to hear that you were happy with both the product and the service you received. It’s great to know the gift arrived in time and that you were pleased with the quality and presentation. We’ll be sure to pass your kind words on to Ewelina, she’ll be thrilled to hear this!
Thank you again for your support, it truly means a lot to us.
Best regards, Aleksandra, Management Team, My 1st Years
Great Customer Service!
Ewelina from Customer Services was fantastic! After my order was lost by the courier I contacted customer services. The order was a gift for my granddaughter which was explained to the team and they organised a replacement. This arrived in time for my granddaughter's birthday and she was over the moon with her gift. A huge thank you to Ewelina
who organised the replacement with a super fast turnaround. Greatly appreciated. Thank you! 😊
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your wonderful review!
We’re delighted to hear that your granddaughter loved her gift and that it arrived in time for her birthday.
A special thank you for your kind words about Ewelina as well. We’ll be sure to pass this on to her and the team. She’ll be so pleased to hear your feedback. We really appreciate you taking the time to share your experience
Best regards, Aleksandra, Management Team, My 1st Years
I can't fault this company
I can't fault this company, the backpack I ordered for my boy is lovely. It arrived perfectly packaged and the size is perfect.
Love the fact it has his name on it so I couldn't be happier.
Highly recommend:) thank you My 1st Years
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Very disappointing experience
Very disappointing experience, especially as a repeat customer.
Unfortunately, all three bags I received had multiple issues. The personalisation was significantly smaller than advertised, uneven, and not proportionate to the bag, which made the overall finish look poor and not suitable as gifts. This did not match the images shown on their website.
In addition, there were visible marks/scratches on the material, which were dismissed as “creases” by them despite providing clear close-up images.
Customer service was also disappointing. Rather than acknowledging the issues, they repeatedly defended the quality and focused on unrelated points.
Overall, the items were not as described and not fit for purpose. I expected much better, particularly as a loyal customer.
Would not recommend based on this experience.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your feedback, and we’re very sorry to hear that you’re disappointed with your recent experience, especially as a returning customer.
We’re sorry that the items and personalisation did not meet your expectations, and we understand your concerns regarding the finish and overall quality.
Having looked into this, we can see that our Customer Services team did offer you the option to return the products for a full refund, as we always want to resolve any issues as fairly as possible.
We do appreciate you taking the time to share your feedback, and we will ensure your comments are passed on to the relevant teams for review.
Best regards, Aleksandra, Management Team, My 1st Years
I went to my1styears in selfridges…
I went to my1styears in selfridges Birmingham on the 12/03/2026 to get some stuff for my son as he was starting nursery I was served by karina her customer service was amazing she helped me choose some items to help my son feel comfortable at nursery she is a real asset to your company ⭐️⭐️⭐️⭐️⭐️
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear about your experience at our Selfridges Birmingham store, and it’s wonderful to know that Karina provided such amazing customer service. Helping you find the right items for your son starting nursery is exactly the kind of support we aim to offer, so it’s great to hear she made that experience easier and more special for you.
Wishing your son all the best as he starts nursery!
Best regards, Aleksandra, Management Team, My 1st Years
À FUIR !
J’ai commandé un cadeau de naissance, il s’agit d’un set personnalisé en métal argenté (brosse et peigne).
A la livraison, quelle déception, seule la boîte en carton est personnalisée !
J’ai fait une réclamation au service client qui me fait comprendre que j’ai mal compris (?!?) pourtant il est clairement affiché sur leur site « Ensemble brosse et peigne baptême plaqué argent personnalisé »
C’est tellement malhonnête… Je vais me rapprocher d’un conseil consommateurs.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, we’re very sorry to hear that you’re disappointed with your purchase.
We would like to clarify that we do not personalise the actual brush and comb set. The personalisation is applied to the original presentation box that the item comes in. This is shown in the product images, and it is also stated in the product description, which notes: 'Please note we only personalise the box.'
Unfortunately, we do not currently have the facilities to personalise the items themselves.
We understand how this may have been disappointing, and we truly appreciate your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Wrong order
Krisha was excellent in resolving my issue quickly and efficiently. I had been sent the wrong order and urgently needed the correct item as soon as possible. Krisha handled the situation promptly, arranged for the correct item to be sent out, and ensured it will arrive in time for when I need it.
Thank you so much for the outstanding support.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for taking the time to share your feedback!
We’re delighted to hear that Krisha was able to resolve your issue quickly and efficiently, especially given how urgent the situation was.
It’s great to know everything was sorted in time for when you needed it. If there’s ever anything else we can help with, please don’t hesitate to get in touch. Thanks again for your lovely review!
Best regards, Aleksandra, Management Team, My 1st Years
Very poor customer service
Very poor customer service. Ordered an item with a 3-5 day lead time, enquired after 3 days as I still hadn’t received shipping confirmation so thought, it’s impossible that it will now arrive in time and I was travelling on the 5th day so I asked if it hadn’t been dispatched could the delivery address be amended to ensure I received it. Customer service agent Geraldine told me it was dispatched, I then said ok I wasn’t aware of that, then in the next email she said it wasn’t dispatched. Confusing and unhelpful to say the least!! I still don’t know if I’ll receive the item in time.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your feedback, and I’m really sorry to hear about your experience. We completely understand how frustrating and concerning this situation must have been, especially with the urgency of your travel plans. I also apologise for the confusion caused regarding the dispatch status of your order. This is certainly not the level of service we aim to provide.
Your feedback has been noted and will be shared internally so we can review and improve our processes and communication going forward.
We have also reached out to you via email with further information. Please do take a look as soon as possible, as we’d like to help resolve this for you. Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Best regards, Aleksandra, Management Team, My 1st Years
Brilliant company and lovely high…
Brilliant company and lovely high quality products. I had an issue with delivery but the lovely krisha was of much help and reassured me she was chasing this up. Would really recommend this company!
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you so much for your kind words!
We’re delighted to hear you love the quality of our products, and we really appreciate your recommendation. We’re also glad Krisha was able to support you and provide reassurance while your delivery issue was being looked into. I’ll be sure to pass your lovely feedback on to her. It will mean a lot!
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
Having used My 1st Years before, I have always loved the quality and designs. I had a damaged purchase which was replaced without question, fantastic and quick response with amazing customer service. I cannot fault Oliwia for their help.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your lovely review.
We’re so pleased to hear that you’ve enjoyed our products in the past and that our team was able to resolve the issue with your order quickly. Providing helpful and efficient service is very important to us.
We’ll be sure to pass your kind comments on to Oliwia. She will be delighted to hear your feedback. Thank you again for your continued support.
Best regards, Aleksandra, Management Team, My 1st Years
Very happy
Krisha was fantastic in replying to me swiftly and getting my issue sorted out as quickly as possible.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra My 1st Years
Hi, thank you for your lovely review.
We’re so pleased to hear that Krisha was able to assist you quickly and resolve your issue. Providing fast and helpful support is very important to us, so it’s great to know you had a positive experience.
Best regards, Aleksandra, Management Team, My 1st Years
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.