Moneyclaim Anmeldelser 

This service stinks trying to get money owed to me 7000 pounds paid the fee 425 pounds 3 months later still waiting keep getting fobbed off with a different story every time
The defendant is lying about her income they don't even ask for proof of her income just going by what she says which is completely rubbish she could have left the country by now
Complete waste of time and to think this is a legal service

Useless service. Tried the advertised help hotline number only to be told to go online. At some point you need to stop blaming staff shortages on COVID-19.
Service is not fit for purpose.

Utterly not fit for purpose. Debtor ignored court papers, I then spent 2 months trying to get form N225 (request for judgement) to match my online claim form - explanatory notes followed, no answer to phone calls for clarification, so had to keep sending revised forms and then wait 10 days for feedback. Have finally given up because it now transpires that I have to pay a further £108 to amend my original online claim form. The reason? I abbreviated the debtor’s trading name on my original claim form because it is 38 characters long and there is a limit of 35 characters when filling in the form. So I have to pay them to manually enter the debtor’s trading name. In the meantime the debtor has moved and I would need to pay another fee to tracing agency plus another fee to update my online claim. Utterly hopeless, and like other reviewers say - a government scam. I’m going to pay a private debt collection agency to take this forward rather than these jokers.

rubbish service Staff think we are all able to use there services and think its funny if you make a mess of the forms

Your staff are arrogant and rude you lot cost me £2500 taking so long to process my ccj if the company changes name I will be recalling the money your a wast of time as a public body you work for us no need to be so rude set of clown's

Prior to 2020 it was fit for purpose and worked really well. Since then the backhanders have clearly made them corrupt and useless for justice.

2021 Its a state sponsored scam completely unfit for purpose. They serve no one but the fat cats you are taking to court. They barely even acknowledge your claim these days let alone process it. The rotten and crooked companies like argos/sainsburys etc have learned to play the system and will focus on the technicalities of a case rather than being forced to resolve the issues. The bent judges are happy to play along. No justice served here whatsoever.

Scammers that work they mess up your claims and your life shame on your crooked services see you in court.

Bad bad bad, don’t bother, useless, and the don’t bother making a complaint Mr Redgrave and Steve Davies are useless rude and arrogant. Sure they just sit drinking coffee all day,

Almost everybody thinks this service is appalling so I don't know why the person in charge isn't replaced. I have been unable to find out whether my claim has received any response or not. When I try and log in I'm told there is another account associated with my email address. After many hours of trying to find out what to do I was given instructions that didn't work. Nobody is "allowed" to tell me if there has been a response to my claim or not so I cannot do anything. Today I tried to call and there were eighteen ahead of me in the queue. It took fifteen minutes to get to number sixteen so I had to give up. I finally managed to send an email (the first one having bounced back) and am told I can expect a reply in ten working days. Utterly, utterly hopeless. If I'd read these reviews, I probably wouldn't have even started.
Update: It just gets worse. Last time I was number 31 in the queue so I gave up again. I tried to call the court today but was told it would not open until after 8.30 a.m. (and I made the call at 9.30 a.m.). Honestly, you couldn't make it up.

Claim completely dismissed over a minor technicality of paperwork to the defendant that he already had...and lots of it. It was also repeated several times over how small the claim was - between £100 to £200. Made be feel belittled and like I was wasting court time with more important cases out there than us trying to get our money back for services not carried out. Regardless of the fact that I'm making a claim to stop the defendant from ripping off more pensioners which according to his reviews on Google, he has repeatedly done so historically good evidence was produced and the defendant had no back up apart from our technicality mistake on our application in his defence. However, the trial notice does state "MAY strike out all or part of their case". Because this was mentioned right at the start of the case, of course the defendant played on this and asked for strike off. I think the Judge made a mistake here as it seemed biased to almost guide him in that direction. I think he's maybe been here before and knew what he was doing. The defendant even tried to say they hadn't received anything from me at all, which I had proof of that he had which was dismissed on the technicality of not copying the defendant on what I'd sent the courts. The defendant had incorrect correspondence details on Companies House and could not remember where or when they lived at that address or vacated it only last year. This makes us think that between poor written communication between us and the defendant and the person that was on the conference call, was not the defendant at all but a representative. I think we should have been given a chance bearing in mind our claim is very real to us even if the Judge thought it wasn't so important. The point of this statement is, beware that if you make any mistake with what paperwork you need to send as the Judge will strike your case off....no "may" about it! The decision seemed to have been made at the start of the trial, so I don't know why 1½hrs afterwards, the case was struck off over something that had clearly been decided from the start. I had provided so much evidence including "colour photos" and it was dismissed because of the technicality. The fact is, the defendant ripped us off, there was plenty of evidence. This is not justice and the defendant goes on his merry way to rip off more unsuspecting innocent people. The courts papers should be clearer that it WILL be struck off, not "MAY". It was my mistake, however I would have hung up the conference call at the start instead of sitting there 1½ hrs later completely having time wasted for everyone which was made very clear that it was all my fault. I certainly felt I was treated like a child for an admin oversight. There seemed to be sympathy for the crook because he runs his own business which the judge seem to over sympathise with. Well...newsflash!...so do we, but we know wrong from right and would never treat our customers the way he treated us!
Overall, would advise anyone putting a claim in for a low amount but thinking it's the principal of it...don't bother.

I've used this useless shower 6 times in 7 years for debts of over £10,000. I've recovered £100 in 2015 and that's it. They have no powers that they make out when they take your money. This system is not fit for purpose and I'm currently in the complaint process for their lack of action and communication. It's a utter disgrace they are allowed to carry on. Do not waste your money and 1 star is too much . I was even asked to re issue a warrant that they had closed 'because the debtor didn't have anything worth taking' . So they wanted me to pay twice to go and NOT collect any money again. Their stupidity has no bounds.

Don't waste your time and money!
Tried to go about reclaiming moneys owed to me by a cowboy builder via this method as recommended by Citizens Advice and 9 months later I am £600 poorer paying fees for this service and have seen no money returned to me whatsoever. You barely get any communication from MCOL or the courts and the guidance provided online is not always self explanatory. You don't get much better help from the people you call either, so you're left hoping that your significant outgoings for using this service are correctly filed and processed. This is just chucking good money after bad.
Don't bother wasting your time and money, I suspect a good old fashioned debt collector will be much more productive!

Absolutely useless and incompetent, sent back form saying filled to early to find it wasn’t and to send it back. Did so they sent it back saying it was filled in incorrectly so sent it back. They issued the CCJ to the other party. Today they tell me that CCJ is no longer valid and could I provide a dr’s home address. Not to mention the cost involved in sending it back 3 times.

How stupid does that sound. So next time I buy something I need to ask for there home address in order to get a refund. A court service that can make stupid mistakes like this. Makes you wonder if there also there just to extract money from the consumer.

Anything that requires a bit of effort on there part.

Don’t even get me started on the really bad attitude that some of there staff have on the telephone. Spent almost an hour to get through, the person on the other end picked up the phone and put it down again.

Useless intolerable waste of time money and energy these people are. Forget about making a complaint to them also as they just back each other up. Saying nothing has been done wrongly.

Yes, agree with all the other comments. Totally useless, unfit for purpose whose staff are untrained, rude and hang up on you when they don't know the answer.

And as for the music... it's designed to make you lose any sense of normality into a parallel universe. Among the worst music to be on hold.

Useless admin and managers (one by the name of a famous philosopher) recorded a note on the system that I should be 'refused a call back' because I have 'too many complaints'. This is after she said I could call and speak to her anytime about any concerns!!! The mind boggles. Should be shut down and completely replaced by robots, who would probably do a better job

The only winner is moneyclaims. They’ll take your money and do nothing,only wish I could take them to court to recover money after given no service.

The debtor is registered to vote at said address, just because a resident said they don’t live there isn’t a reason to cancel the whole warrant,do what you were paid to and Recover money from the debtor.

Avoid at all costs .... rubbish done nothing

First of all don't think they are going to explain much!) and don't think that everything you are going to do will be only online. First - you have to know all addresses of all your defendants - home address if it's individual. And if your driving instructor insists now he is self-employed and the driving school plays the part that they can't inform the instructor about your claim - you have to find the way to get his address somehow, because you need to send him DQ later or even start the claim, knowing his address (I wrote the schools address so he was ignoring my claim).
Second - this online service is for people who have no idea about the law and rules (I thought), so it should be made the smart way, showing everywhere useful links and information. But it's just useless - I wonder how many people pay £35 to them and then just discontinue the claim because it's too complicated.
1 more thing - you have to send by yourself the DQ to other parties by post.
It's also was interesting to see that my defendant (1 of them cos I had 2) called them and they sent me DQ without waiting the move from the second defendant. I still don't know why it works like that, what is bar and so on, because even paying £40 to online solicitor couldn't get normal explanation.
So I decided to stop this and the only 1 good thing there it is the option to discontinue the claim online without any paper work (I hope I've done everything right, because all this time they didn't send me any notifications by email about defendants move and so on - you have to check your account 100 times to see what's happening).
I also understood that if you don't have money you are not gonna get it back from greedy people because to get it back you have to spend the money. )) So, this service is not for poor people anyway. This service for people who have good luck or smart brain lol

I had a claim of a very serious matter, one of abuse, torture with facial disfigurement among some other life changing injuries, the court have attempted to strike this claim out without even allowing me a hearing, i made a complaint against the reasonable adjustment team who are behaving like a bunch of animals, they are not professional at all, they mistreat customers, and when i put a complaint in about this they have attempted to block my accessing justice on my claims, don't bother going to the ombudsmen as it's a waste of time, i am sueing and i suggest everyone else starts to sue as it is illegal, you are not lawfully allowed to deny a person a fair hearing, it's a violation of the human rights act, you would think a court actually cared about victims and abiding by the law - this is who you need to put on your pre action letter and claim for to sue for obstruction of justice etc.. Government Legal Department
102 Petty France
Westminster
London
SW1H 9GL

i've not been able to put the email in this review, but there is an email address also

After their 1st contact with the defendant he paid the bill but didn't pay the fee, then the help stopped, wanted me to talk him to full court for the £25, & write in overly complicated legal language when they're supposed to helping you, so basically gave up with getting my fee back! Won't use again!