MobileHelp Anmeldelser 5.732

Poor customer service. I have cancelled my subscription and after 5 calls, I cannot get instructions on how to return the device. The call wait time exceeded 5 minutes in some cases.

I had a fall at night, I was outside in my backyard, and it was snowing. I panicked. then I remembered I was wearing my Mobile Help pendant. I pushed it and was immediately speaking with someone who calmed me down, called the ambulance and kept me updated. The ambulance arrived within 15 minutes of my call.

My Mom had MobileHelp for about 5 years, and it worked ok. Eventually, my Mom moved into an assisted living facility and, on the day she moved, we called to suspend service. Even though the next billing period was 6 days AFTER we called to cancel, they charged her $43 for the next billing cycle. Their absurd policy is that the service is not officially cancelled until the equipment is received. We sent the equipment back the same day we called to cancel, but I think it arrived 2 days after the start of the next billing cycle. I complained, but to no avail. The equipment is minimal, and probably worth less than the $43 that she was charged.

I purchased MobileHelp for my elderly parents. When I received the products, 2 alarm pendants, one would not connect to the WiFi. I contacted customer service, and they told me that several units had gone out that were not working. The person asked for the code on the pendant and told me someone would be calling me to fix the issue. I waited 2 days and never received a call back. I would not trust this product to protect my parents. When I called customer service, they told me I would need to pay for postage to return the broken product. I refused to pay, so they told me that they would send a pre-paid postage label in the mail. I waited two weeks and never received one. When I called back, they said they emailed it to me. After I finally sent the broken product back, they refunded me minus $25. It infuriates me that a company sells broken products (as stated by their own customer service rep) and refuses to refund the entire amount.

Total worst company do not go with them. This is just a bait and switch was quoted a price on a recorded line and they are not honoring that please go elsewhere and do yourself a favor

My rep Noel did a professional job and helped me get the right system for my elderly sister. The process was easy, the price was fair, and I appreciate the fact that I didn’t need a long-term contract. All in all, I am pleased with my selection of MobileHelp, and am looking forward to the peace of mind and protection it will provide.

I got the mobile help fall detection pendant about four months ago. it is a very useful device, now that I am living on my own as a wheelchair user with a tendency of losing my balance. While the necklace is designed so that it won't choke a person if the necklace gets caught, the lock also isn't very strong so it comes apart pretty easily. I also imagine that the flickering lights may be harmful for someone who's sensitive to that kind of thing. Overall though, this is totally worth the money and makes independent living possible!

This review reflects MobileHelp’s account handling system more than the actual monitoring service. I have had MolbileHelp since around December 2021. In May of 2024, after my cancer treatment, I decided to move to an adult independent living facility is Las Vegas, Nevada. As part of the all-encompassing services. The facility also provides a device for fall detection and emergency services free of charge. Prior to my move, I called MobileHelp requesting cancellation of their service along with the reason for the cancellation. I was told that I needed to return the equipment and also informed me that they would send a package for returning the equipment. I NEVER received the return package.
In late September, I tried to return the equipment to their Florida address, which is the only address I had. I was never informed of any move of their facilities from Florida. Needless to say, FedEx returned the package to me as being undeliverable. Luckily for me I kept the original package with the equipment inside. Most recently, I found out their new addre3ss when I received a bill from them for services I have NOT used since June 7th 2024, when I moved to Las Vegas. I am, of course returning their equipment along with the payment even though I have not used their services. Were it NOT for the financial mess precipitated by their not honoring their initial promise, my resting would had been much different.

Great customer service, very helpful and informative

My friend has had this device for a few years. It worked once a couple of years ago. It did NOT work this time. She was sent a new device in Oct. She fell on 11/14/24 and could hear the machine ask if she needed help, but no one ever came. She laid there for 24 hrs unable to move due to Parkinson's until a friend went to her house and found her. Customer service said the device was on "permanent test mode" and it was not even registered to the customer's address. We did all the regular testing as instructed, but there was no indication the device was not going to work. It took over a month of calling and calling to get a supervisor to call me back, but she has been unable to provide anything still. My friend is still in skilled nursing as of 12/23/24. This is a faceless company that will not even respond when something like this happens. I do not recommend this company, especially for elderly people.

Returned equipment 11/4, it was received at MobileHelp 11/7 per FedEx tracking but still charged my 89 year old mother’s credit card on 11/16/24. I called the said equipment was not checked in yet, refused to credit. They take advantage of the elderly.

This is not a Good place to work at all. It is based on politics and if you are recruited by an outside person then you get the better leads. When I was there you got $ 17 an hr - then after 90 days if you sales are low your pay is dropped. Favorites make the money there and if you speak up you are blackballed.

You can notice in their response THEY DO NOT deny the use of politics in the company - Move up here impossible.

When we first purchased MobileHelp's service, they were fantastic, great on the phone, responsive, helpful, proactive. Gradually they have lost their values, I suspect it was the acquisition changed things over time. Latest is I removed fall detection from our package, and they received the equipment back WITH RMA 2 weeks before renewal and they billed me for it anyway. Now you call and there is a long wait to talk to anyone, the helpfulness of the staff is noticeably not as good as it used to be. Now they are just an OK company.

I would have love to be able to give your company a good rating. I'm sure having the monitor has saved lives. It did not work for me. The monitor went off, could not reach your office, emergency vehicle was dispatched to my home approximately 20 minutes later. They tried also to contact your office when they found I was fine and it was a false alarm. No success. They notified the EMT office about the situation.

My mother moved to assisted living half way through the annual subscription with MobileHelp. She paid an annual promotional rate, but when she canceled they retroactively charged her the full rate to calculate her refund. Seems unethical to me. Very disappointed this is the company policy. Buyers should be aware if there is a possibility of cancelation during the subscription term.

They are helping me. Thank you

Mobile Help is very easy to set up and simple to use. Also very dependable. I feel confident in using it.

My husband does not have enough strength in his arms and hands to push the alarm button so your product was not compatible for him. Therefore, we had to return it. The purchase price was $677.40, you refunded me $616.30. That would be too much for postage so why the $61.10 discrepancy? A non satisfactory answer will award you a loss of any future business you may have had with us and our family. Taking advantage of elderly no fault victims is a shameless practice.

Excellent service and well informed.

Getting it ordered and answered our questions, customer service was very helpful