Meaco (U.K.) Limited Anmeldelser 

This company is shit, low volume, bad customer service. All the stuff are made in China, bad quality. Just buying reviews to make it looks nice.

I’m very disappointed with how Meaco handled the recent restock information for the Cirro portable air conditioners. Stock issues are understandable — demand is high and supply is limited — but what is not acceptable is the misleading communication from their Facebook support team.

On the morning of 30 June, I was told directly by Meaco’s Facebook team that the next restock would be “at the beginning of July.” Based on that information, I didn’t expect anything earlier. Yet that same afternoon, stock quietly appeared on their website with no announcement, causing many customers (including myself) to miss out.

What makes this worse is that Chris, the founder, publicly stated in a Facebook video that the company already knew there were around 550 units available. This means the Facebook team’s message was not just inaccurate — it contradicted information the company already had. When I raised this issue, customer service repeatedly sidestepped the point instead of acknowledging the inconsistency.

I fully understand limited stock. What I do not accept is being misled and then seeing the team avoid responsibility for providing contradictory information. Customers rely on accurate updates, and in this case, the communication was unreliable and unfair.

The company deceives customers regarding product release dates, claiming it had been delayed then releases them anyway so they can be snapped up by scalper bots. Clearly untrustworthy - if you can't count on them to keep their word what can you count on them for?

I am incredibly disappointed with how Meaco handled the restock of the Cirro 16K Cooling and Heating unit yesterday (09/07). The launch was scheduled for 10:00 AM. Approximately 1 hour and 15 minutes into the release, the website experienced severe technical difficulties.

Meaco then posted an official update on their Instagram story, explicitly advising customers that due to these technical issues, the release would be postponed until the following day (10/07).

Relying on their official word, I closed the site, only for Meaco to quietly release all of the 16K units just a few minutes later. Predictably, the entire inventory sold out in mere seconds.

Not only did Meaco actively misadvise their customers, but their lack of website security allowed scalpers using automated bots to completely drain the stock. A reputable company should have basic bot protection in place, such as cancelling multiple orders linked to the exact same credit card or shipping address.

Because of this chaotic and unfair process, there is now no stock available of this model until September or October 2026. This was a disgraceful buying experience. I will happily take my money elsewhere to a company that actually values its customers and handles high-demand releases fairly.

My experience with Meaco (U.K.) Limited has left me with serious concerns about the company's communication, transparency, and approach to customer service.

During the launch of the Cirro® 16,000 BTU and 12,000 BTU units, the company published a social media Story stating that, because of technical issues, the release had been postponed until the following day. Like many other customers, I relied on that announcement, stopped refreshing the website, and assumed there would be another opportunity to buy the next day.

However, shortly afterwards, stock became available despite the earlier message. By the time many genuine customers realised what had happened, the units had already sold out. Almost immediately, listings for the same models began appearing on resale platforms such as eBay at significantly inflated prices. Whether intentional or not, the outcome was that many ordinary buyers missed out while resellers appeared to benefit.

What disappointed me even more was the company's response afterwards. The original social media Story was removed, making it difficult to verify the sequence of events, and responses to negative reviews appeared to rely on the same standard explanation—that a technical issue caused the release to go live unexpectedly. Rather than acknowledging the frustration this caused or accepting some responsibility for the confusion, the replies felt impersonal and dismissive.

The situation became even more frustrating when customers who questioned the company's handling of the launch reported being blocked on social media instead of receiving meaningful answers. From my perspective, this gave the impression that criticism was being silenced rather than addressed.

Based on this experience, I have lost confidence in Meaco's communication and customer care. Customers deserve clear, accurate information during product launches, especially when demand is high. When mistakes happen, companies should be transparent, preserve the public record of what was communicated, and engage honestly with the people affected.

For those considering purchasing from Meaco, I would encourage you to research other customers' experiences and make your own informed decision. Unfortunately, based on what I experienced, I cannot recommend the company.

My dehumidifier has stopped working during the warranty period.

Contacted Meaco more than three weeks ago but no reply. Tried phoning but can’t get through to a person.

Suspect they will finally get back to me in time for winter.

Very poor service.

I recently bought "Meaco Cirro+® 14000 BTU Super Quiet Inverter Smart Portable Air Conditioner - Cooling Only" and am so happy with the quality of the product and its effectiveness. It's extremely hard to order due to high demand, but luckily I was able to buy one.

Highly recommended if you find it available; just buy it without any second thought.

Trying to purchase an air conditioner from Meaco was a complete joke. They have seriously let their customer base down, when “launches” last less time than you had to buy Oasis tickets, and instant resales listed on eBay, I think they should re evaluate their business model. Even worse, zero accountability or genuine communication to customers afterwards. Would love to see them boycotted.

Ordered Monday 6 July '26 direct from Meaco, delivered Wednesday 8 July '26. Staying down on the South Coast this week so needed a decent portable quiet fan for use in a hotel room and a self-catering lodge. This fits the bill perfectly. We've a Meaco dehumidifier at home and will be getting a Meaco portable aircon in the near future for whatever 2027 holds!

Absolutely shocking company. Units went on sale today and were out of stock within minutes, even after adding the item to the basket and being told it was safe. When it went to payment, it then told me out of stock. The CEO even made a video telling customers how they had things in place to stop bots purchasing their items. Clearly, it never worked. Avoid and go elsewhere because they favour profit over customers.

There was a set in stone time for the release of new stock, 10am, and that time passed with no new stock release, and then 45 minutes later they add a tiny note saying there are technically difficulties. And then they add social media posts and notes on the website that they will now release the stock the next day. Then a few minutes later they delete those posts, and release the stock anyway after many of us had given up. Not only that, but what is the point of a checkout queue if after the queue the stock isn't reserved?

A complete mismanagement that really tarnishes the brand for many people.

Update 13/07/26:

They are now trying to scrub trustpilot reviews by asking for more information that they already have or else "reviews can't be considered genuine". Instagram posts being deleted with hundreds of comments and Meaco is only responding to positive comments with no attempt to address any of this.

If you had a competent customer service/social team, all you'd have to do is acknowledge the issues, and let customers know that you will learn from them in future and apologise. But instead you've gone with the bury your head in the sand approach, just ignore and hope it goes away. Impressively bad handling of the situation.

Extremely unprofessional sales methods today. We all understand they are maxed out during this weather, but to inform people an item will go on sale on Friday 10th, and then enable it on the web site less than 30 minutes later was poor at best. It seems they cannot properly protect their system from scalpers, and many people are finding they place an item in their basket, only for it to then say it is out of stock only seconds later during the checkout process - begging the question as to why an item is not reserved when added to a basket, and then only deleted from a basket if the checkout process hasn’t been completed within a specified time. My wife and I are now extremely reluctant to purchase anything from this company direct at any time in the future.

What a scam of a company. You are left hanging for ages waiting in a queue to purchase, then your advised technical problems. Eventually reach payment page to be told no its out of stock. You can now see the units on Ebay for double the price. You are letting bots purchase your units before genuine customers. Would not touch your brand for love nor money. I would sooner fry in the heat. Will look for a better brand next year who treat customers fairly. Very bad practice and false information given out regarding when the units are available as you have no intention of stopping this appalling practice of bulk buyer bots. Email sent regarding this scam but as expected no reply. Stay well clear of this brand, very dishonest.

Like many of the 1 star unhappy reviewers from today, I too waited by my laptop from 9.30 am continually pressing the refresh key.

I wanted to purchase the 16000 BTU cooling and heating air conditioner.

After reading their message of technical difficulties I persevered and kept refreshing the page until it showed stock available which was around 11.30 ish I think. I added 1 unit to my cart and proceeded to the checkout. I selected my payment method which was Shop Pay so all the details of address and so forth were pre filled. I selected buy and got the message Sold Out.
From the time the stock became available to me clicking buy was less than a minute. 2 hours wasted.🤬

Conclusion, don't wait for a heatwave to try and buy air con 😃
I don't think I'd buy Meaco now even if I could!
Think I'll save up and get proper air con installed ready for next summer 🤣

Absolutely disgusting that they allow bots to purchase all their machines and then you see them being sold on ebay for triple their cost.

Kundenservice ist absolut unterirdisch.Der eine Stern ist eigentlich noch zu viel.Hab meine Bestellung 3 Tage später stornier/widerrufen.2Wochen später bekomm ich die Mail,dass die Ware versendet wurde

You spend all morning refreshing a page that changes its message every 20 minutes asking you to bear with them only for a load of bots to be allowed through to checkout and put money in scalpers pockets. Really abysmal service. So disappointing to read how many people including myself were trying to get one for genuinely vulnerable people like babies and the elderly, only for them to sell multiple units to the same resellers who probably got 10 last time they were restocked.

Absolute shambles of a product release and terrible communication.

I was on the Meaco website at 09:55, ready for the 10:00 release of the Meaco Cirro+® 16000 BTU Super Quiet Inverter Smart Portable Air Conditioner & Heater.

Nothing happened. We were all left sitting there repeatedly refreshing the page every few seconds for around 90 minutes, with no meaningful communication from Meaco about what was going on.

Then, without warning, “Out of Stock” suddenly changed to “Add to Basket.”

I clicked Add to Basket instantly. I already have a Meaco account, was logged in, and even had my payment details ready to autofill via Apple Wallet. I completed the checkout process as fast as was humanly possible.

The result?

“The item you are trying to buy is now out of stock. Payment not processed.”

There is simply no way a genuine customer could have completed the process any faster.

The whole launch was chaotic, poorly managed and incredibly frustrating. Judging by the number of people reporting the same experience on Trustpilot and Reddit, I was clearly far from the only customer affected.

Meaco, you have some serious questions to answer about how this release was handled.

Purchased a Meaco 1056 fan order number S296154, 26/05/2026, fan arrived remote control would not work, replaced battery, still not working, contacted Meaco customer care (lack of), told none in stock, they are very busy owing to the extreme heat, as soon as one becomes available one would be sent out. Email sent same day informing that replacement remote should arrive the following week, many calls later, waiting for 30 minutes at a time for phone to be answered, listening to C..P music, speaking to four agents, information the same, we are very busy, lack of stock etc, emailed CEO and owner, they never bothered to answer my email, showed lack of courtesy. MY advice, don't buy from this company, after sales service bellow poor, if the CEO and owner don't bother to answer customer problem you don't stand  a chance in hell getting decent customer care, they have your money, so why should they bother.
I have 4 fans and a dehumidifier, and this is the service a loyal customer gets from this outrageous company, should anyone read this review you have my email address and phone number ending in 054, WHY not call, or better still sent out a replacement remote, wont hold my breath.

I tried to buy a 16,000 BTU air conditioning unit during the advertised release at 10:00am, along with many other customers. I was on the website refreshing from the release time, but the company then announced there were technical difficulties and that the units would instead be released the following day.

However, the units were then unexpectedly released at around 11:24am without any clear communication, meaning many customers who had been told to come back the next day missed the opportunity.

The company said it was taking steps to prevent bots from buying the units, but from what I’ve seen, many genuine customers were left empty-handed. Technical issues can happen, but the lack of clear communication and explanation afterwards was very disappointing. Overall, it was a frustrating experience and the handling of the release fell well below expectations.