maurices Anmeldelser 117

I used to be a Maurice's fan, but now am completely disappointed in the store. I had 2 recent problems:
1. I bought a shirt and it had damage. I returned it to the store and they ordered me a new one. When the replacement came, I discovered that they charged me a second time for the same garment. It took 2 phone calls and I guess I will find out next month if they really gave me the refund on my credit card. Also, how did they get my Mastercard number???
2. I bought some black jeans and when I washed them, they got all streaky. I took them back to the store and was told that nothing could be done.
This is not the way to keep customers.

Terrible customer service. They would rather close your account than make things right. I have been a customer for 25 years and just closed my account, so disappointing.

If you have stores in Canada then why not have a Canadian website? Got fooled and was charged in American dollars. Was told it was stated and when i checked it was in tiny writing at the bottom left. Not really a deal when the order ends up being double the price.

My daughter and I loved this store. I tried to shop online and my order was canceled. I thought it was a fluke so I submitted it again, 2 days later- canceled again! Not good customer service! I won't be shopping here anymore.

I used to ADORE this company and loved buying clothes from there! However, their clothing gets more and more expensive, but made cheaper and cheaper. Very poor quality of clothing! I have yet to buy ONE top from there that wasn't completely pilled after washing it ONE TIME!! They really need to think about what they are doing before they lose ALL of their customers. Like me!!!

I applied for credit card to get the BENEFITS THEY SAY THEY OFFER, got approved on the spot. Could not use the card on their end so the benefits they offered if I got approved I did not get. They never mailed me a card, went to the store had to get help there. Store was great, they said customer service sending new card. Got that card, I tried to use that card to get the benefits they stated they offered if you use their card, again, could not use that card since that card was mailed to me WITHOUT a expiration date. When I called to ask about the date they said, "sorry, we need to mail you another card". They did. Same thing happened, no expiration date. Called them because I wanted to make an online purchase again. I then asked how I could purchase what I wanted online and to still get the BENEFITS OF USEING THEIR CARD with my online purchase, they said, "sorry, you cannot"....so, another purchase made my AMEX to get what I wanted BUT STILL NO CARD BENEFITS WERE GOING TO BE GIVEN TO ME....NO REASON TO HAVE THEIR CREDIT CARD. Pain in the butt, I tried to close my credit card and they said it will automatically close in 5-8 months if I do not use it. I asked why I could not close it right now, they said it will automatically close and it currently has a $0 balance so there is no issue with that. I stated, "zero balance because I cannot use it", they replied, "we can send you another card". NOPE, 3rd card in 2 months that I could not use....service is horrible and benefits they offer with a card was a nightmare and never did get.

I love the products but trying to order online is a nightmare..my last order was canceled 3 times and I missed out on a lot of savings I do have a credit card with Maurices which I love because I can save but a lot of my sizes aren’t in store so I have to order which I can never get to go through so I’ve just been ordering elsewhere

The worst customer service in store Waterville Maine. The first time I decided to stop by after 8 months or so to see if maybe management had changed and taught help to be courteous, nope! Final time for a quick stop gift card for my daughter in law for Christmas, 3 staff at register and myself the only shopper in the store. Do you think one of them could acknowledge my standing there, again no! That’s enough for Maurice. I hope you survive these trying times with such attitude.

Charged my bank account TWICE for an online order. They won’t correct their error even after I sent them proof of the overcharge. Tried to contact their “customer service” and spent over half an hour on hold. I have left several messages and a call back number to reach me. Nothing! I have never experienced such horrible customer service. I still don’t have what I ordered because they don’t deliver when they say they will. I will never shop here again.

So apparently if you make your payment to Maurice’s two days before the bill is due you will be charged a late fee. The payment will not process for 72 hours. And thinking you had satisfied the bill you won’t be contacted again until the next late fee is past due. Beware! They will hit your credit score and you are helpless!!! They just lost a customer who shopped there often for myself and family members. This companies handling of customer service is deeply lacking.

Found a top that I liked in their store. They didn't have my size but offered to order it online and have it shipped to my home for free. Perfect! When the clerk was filling in my information she asked for my address, gave it to her and even spelled it for her. When I got home and received the email confirmation I noticed the address was spelled WRONG. (Not even close to the correct spelling). Called the store right away and they directed me to call their customer service #. Called them immediately. . After waiting almost 15 minutes on hold before talking to an agent, I was informed there was nothing they could do and I would have to call UPS customer service to get the address changed! I was not able to do that without a tracking #! It has been three days since the order was placed, still no tracking #. Customer service was of no help at all. This whole experience has been frustrating especially since the error was on the sales person for not putting the correct address in the system. I will probably never see this item which is frustrating as it was to be used for a Christmas gift. But I have learned my lesson and won't be shopping at Maurice's in the futures

I placed my first ordered at mauruces.com. Added two sweaters since they were on sale since I was ordering the jeans. At no point during checkout was I informed the the pants were out of stock or backordered. They charged my card the full amount. I went to check status today, and the jeans show 0 quantity. Contacted customer service. Was told pants on backorder. No date for when the pants will be in stock. Asked to cancel the tops since I wasn't informed. Representative refused. Asked if they could refund the pants, which I have no idea when they will be coming. Representative refused and offered me a coupon. Absolutely ridiculous. This is my first and last time shopping here. I'll be returning anything that arrives if it ever comes.

I went to order some shirts off their website. Never received a confirmation email or anything saying that the order was placed. On my account it shows an order number, but then gives me an error code when I click to track the order. Never hit my bank account thankfully. I went onto the website to talk to customer service - I waited 15 minutes for the agent to respond. She told me she would look at it and "be right back," 35 minutes later still nothing. You'd be better off going into the store to buy anything. Customer service is terrible.

Was in the store today in Kernersville and I was greater with a big smile from Chatisy. She was so pleasant and very nice. She made me feel like I have known her all my life. She helped me find a size in jeans that I needed. They fit perfect. I shop in this store quite often. At least once or twice a week. The clothes are always so nice and the store is very clean. Iove shopping at Maurices! My favorite store!@

They are the worst customer service I have ever seen! I drove over 30 min to go to their store over an order their website created that had no items but was trying to charge me $25. They told me only their customer service number could fix it. I called and have been waiting over 3 hours and not a single person answered or let me know how many people are in front of me or how long I have left. I finally made a second call while I was waiting and chose the text instead and it took over an hour for a customer representative to contact me. Even in the text they took forever to respond back and even tried to pawn me off on the number I was waiting on the other line for over 3 hours when I asked for the order number that is canceled. I wasted over 3 hours of my life and 30 min of gas money over a mistake THEY MADE. Anyone that has an issue with Maurices just go to your bank instead and have them forced to cancel any glitches Maurices creates. Going through customer service DOES NOTHING!!!

I was a loyal Maurices customer for the past 10 years and have exclusively bought my jeans from them up until now. Every time I've gone into the local store the selection of sizes is disappointing. Finding a pair of size 16 regular jeans in their Maurices brand is almost impossible.

I decided to go ahead and place an order for 2 pairs of Maurices size 16 regular slim bootcut jeans on September 12th. As of September 17th the order is still processing. I reached out to Maurices via chat and was told that there's low inventory and the warehouse is looking for available stock in other facilities. I was also told the warehouse will contact me with a shipping date when inventory is found. There was no notice from Maurices prior to this about the items being delayed due to low inventory.

If there was no inventory available then the jeans should not be available to purchase on their site. Horrible communication from Maurices and I'm tired of the inventory issues.

Made the mistake of buying a gift card online to pick up at the store. DON'T DO IT! The store never recieved it, even though I got repeated emails telling me it was ready to pick up at that store. The sweet gals at the store were on hold with customer service for 4o mins. and where assured my $300 refund was on the way. Never was. I called customer service and said they couldn't help me - had to go to a different dept. that would "get back to me". Theft.

I placed an order online and it took 3 weeks to receive my orders. I went today to pick up my orders and my order for 4 ladies tops were not in my package. Instead there were two size 4 little girl tops and 2 little girl necklaces! I asked the sales clerk at the store to help me return the items and she no we can not take back any online purchases. This is the Conroe Tx store off of League Line Rd. Wow! Terrible customer service. I’m not sure who this company has working in their Wharehouse but obviously they need a better quality and order control person. Don’t order from this store you will be disappointed! Here is their return policy on the Maurice’s web page but they did not honor it!
“ Q: How do I return or exchange my item at a store?
A: You can return or exchange your item(s) purchased in a store or online at your favorite maurices or evsie store. Please remember to bring your receipt.“

I had my receipt with me! But still they said online orders are not returnable to the store!

First time shopping with, and ordering from Maurice's, and it will be my last. I ordered a pair of shoes, order came and I got a right size 6 and a left size 7.5. I chatted in and asked customer service what to do, and after 10 minutes of waiting someone finally answered. Each response was at least a 4-5 minute wait, which is a joke! The agent refunded me the shoes, and when I asked her if I could just have a new pair sent out, she said they only had 9 in stock, which is not what the website showed.

In the same order, I ordered a black skirt, and they canceled it without telling me! I only found out when I went in to check my status. I looked at the same skirt online and they showed everything was available. So I have no idea why they canceled the skirt.
Then, from the same order, I finally get an email saying they canceled the skirt and that a shirt I ordered will be delivered on 13th. Later in the day, I get another email saying the shirt would be delivered the 14th.

Worst shopping experience ever.

I shop at Torrid regularly, but Maurice’s is right across from them in the mall so I finally decided to check them out as I need a new pair of black pants for work. Not one employee greeted me when I came in. One of them passed me multiple times and didn’t bother to ask if I needed help finding my size, which I did need the help. Then when I’m ready to try them on, no one is at the dressing room and I have to go to the register where two employees are just chitchatting. I ended up loving two of the pairs I tried on, but I was so disgusted with the lack of customer service, I put the jeans back where I got them from and walked out. I walked by the register multiple times and got nothing from the two standing there. I will stick with Torrid, they have amazing customer service! I feel like companies just don’t care about how their employees are treating their customers anymore. I’m seeing a lack of customer service everywhere and it’s what will send me to another store. Not a good first impression.