Lucidchart Anmeldelser 

Huge scam! Had to block my credit card to stop them scamming me out of more money. Do not use!

This company charge me $59.8 of team plan fee when I choose the individual plan. Big issue of company . Will seeking lawsuit . I comfirm with comfirmation email everything right . This is a totally scamming company!

We use Lucidchart for business. While the product is good, the business practices at Lucid are deceptive and borderline fraudulent.

You can increase your license count (only by lots of 5) instantly online, but if you want to reduce it you have to create a support ticket. Support takes days to respond and do their most to make reductions or refunds close to impossible. I requested a license reduction on our renewal date - 'support' wrote back to me 3 days later saying I was 4 hours into the new month and so therefore could not be refunded.

It's been over a month and this issue is still ongoing. I would highly advise that you avoid using Lucid products.

A truly terrible product. Im blown away by its disfunction and inability of support to provide any solutions to common problems. This product is a nightmare to admin.

Offers you a free trial with 3 templates - sounds good right? So off you go and spend a few hours of your life getting your thoughts ordered, wow this is great, I'll definitely look into this next time I need something professionally and have a budget. Oh, what's that? I've run out of "free shapes" and now I have to pay you a subscription or lose all those hours of work and all the thought ordering I've done. Sneaky. Bad business. Avoid.

Such excellence, I have never paid for anything yet but I have been using lucidchart to design effortless charts for business and I am so delighted! I am grateful. Super grateful. Reward good with good! They have done good! In fact, super well! Hats off! Thank you so much <3 Very grateful. Came on to just write this review. !

Terrible. Happy to take my money, but provide no useful support to enable me to edit my charts.

They charged me over £400 for a subscription which I never switched got or requested to switch to and they will not issue me a refund

Should be 0 stars. I cancelled my subscription 2 years ago, account shows as free when we login but today I noticed they have been taking money from my account over £240. I remember speaking to someone when I first cancelled and never checked it until today......This is a pure scam!

What a scam. They make people subscribe forever with weird pop up button.

To cancel you have to speak to a person!

I was not able to just cancel my subscription or downgrade it without a support ticket to a person who did not understand, "I don't use it please cancel"! This is not an acceptable business practice in 2024 and one that I would only expect from a diet pill subscription.

Avoid at all costs!

Changed my bank account and they tried to take money from my old account. I didnt realise until suddenly they downgraded me to free. I have several important documents still in development and now they are saying I have to resubscribe. No email to say the payment couldnt be taken. Nothing. And now, to re subscribe, you guessed it, its more money.

What does it take to get a response back from the Lucid Support Team? Paying customer. The login for their IoS product is now broken so cannot log into it. Submitted ticket. Have waited 5 days with no answer. The link to my support ticket no longer works. Really?

No support!!!
You have to give them your kreditcard number to contact the support!!!!!! Is this a bad joke???!!!! I hate it when companies give you an easy entry to their product and then try to scam you with dubious plans and contracts and you could not even contact them!!!! Keep away from this App!!

What a great app and I haven't even purchased anything. Super helpful Interface to create all sorts of diagrams. I have to say a huge thank you to the developers behind this website for making such a friendly interface and easy to navigate application. I have been able to easily create all UML diagrams I have needed for my university modules.

Ripping off people! I already had unsubscribed from their product but they charged me $158 one year after the cancellation. No emails, no invoices, no notifications!

awful service , the application crashes all the time, full of bugs, not at all intuitive

Never use their application. Their system is based on ripping you off. You can never realise that your subscription is still going on, and never cancel it

deceptive in the extreme. you can't delete your payment method, a single clock by accident and then boom you are charged. Such a scam and such a average product.

I set up a single user for their advertised £8 per month. They just took £400 from my account for a while year of team subscription. I'm a sole trader with no intention of having a team. It's such a shame because the product is excellent. They have no refund policy.