Lucidchart Anmeldelser 

DO NOT USE - CUSTOMER SERVICE DOES NOT HAVE A PHONE NUMBER AND THEY REQUIRE YOU TO EMAIL TO AVOID CONFRONTATION.

Absolutely terrible customer service, and they do not give you an option to REMOVE your credit card. Yet again another business that wants to emotionally and mentally manipulate you via requiring you to keep your payment information uploaded at all times. Do not waste your time.

Terrible, i mostly never leave reviews but this one is the worst charting tool.

I worked for over an hour on a diagram and at the end they tell me that i can not add more shapes. What was even the point in doing that, somehow these companies think i will pay a subscription in this case.

When using grid snapping does not even work normally, the grid is not even useful especially if you zoom out you get a terrible alignment.

And of course cherry on top "Lucid AI"

I hadn't used Lucidchart for 4 years and just realised I'd being paying. Their renewal notices went to spam so I was hit yet again. No feedback from customer support.

They charged me for the subscription even though I took the free trial, and on top of that they renewed it without my confirmation. DO NOT USE THIS WEBSITE.

ZERO customer support. When trying to get answers, you are directed to the "community," which is about as helpful as a fart in a locked car on a hot summer day. I want to disable AI, but there is no way to contact a real person who can walk me through the process of disabling this annoyance. AI does not help; in fact, it's more disruptive than anything. The only reason I gave 2 stars and not 1 is that there are other useful features. But AI ruins the experience for me. I absolutely HATE it!

Absolutely badly designed program and interface. I dare say scam. DO NOOOOOT USE IT FOR IMPORTANT PAPERS.

The least intuitive program ever created. It seems like it was designed by ChatGPT 1.0!

Would give 0 if possible. Constant errors, issues with the easiest tasks. How could this product make in production!?

Son unos ladrones, utiliza la prueba gratis por 7 dias, aceptando que me cobren 11 dolares mensual cuando pase, y cuando llega el recibo me cobraron 3 meses por adelantando 36 dolares, a todo esto el soporte dice que no me hara ningun reembolso por su politica de no reembolso. estafadores.

It is absolutely unbelievable how they managed to make arrows connecting squares a herculean task. Putting the arrow in the same place will result in it taking a different path every time, not to mention joints randomly appearing.

This is the best diagramming tool that I have used so far. In my opinion, the pricing is justified. Certainly better than Visio. Not sure what all the negative comments are about.

Approaches people unsolicited using LinkedIn profile information, under the pretense that there had been previous contact with their employer.

great software

This is an overpriced cloud based software suite that can be replaced by free and opensource programs that can easily be self-hosted by any individual or business.

They raised their yearly pricing both as a base and on a per user basis and their handling of cancellations were less than gracious.

I have been a customer since 2018 and they've done nothing but become more expensive, less responsive and finally you can't even cancel at all! Someone is offering the same exact service FOR FREE and they have a slick import feature also FOR FREE:
google "Import diagrams from Lucidchart EDU to draw.io"

The company has unethical business practices--sets up annual recurring payments with no warning, and refuses even a partial refund.

Love the product, but the "Free" plan is not free. Will cost you 108 USD/yr.
Total scam!

Horrible customer service and the website tricks you into paying $180 PER YEAR despite showing a monthly fee until you get to the fine print at the FINAL step.

Very scummy.

Be careful. They will use all gimmicks to get you locked for a whole year on their subscription. It's shady and customer support is not helpful at all. Being a good product will not save them from going the same way as Adobe. If you can use Visio

I signed up for the free trial and accidentally signed up for a yearly subscription plan for a team of 5. Paid over $600 for this. I requested a refund for the team plan and requested to pay for a year plan for a single user. They refused to provide a refund and update my access level.