Lucidchart Anmeldelser 

Been with Lucidcharts for many years as a enterprise customer. Just this year, they have raised their pricing per user and changed from monthly to annual. Because we were loyal customers, they offered that we can stay at our current pricing and continue to pay monthly, only if we moved to annual pricing. They are not honoring their agreement. We are being charged at the new rate plus having to pay for the whole year.

1 star is too high for this scamming company. I was not notified they were charging me for TEAM vs. individual plan. I have not logged in for months and they don't provide email notification.

Lucid is a well-built and capable platform no complaints about the functionality itself. However, our experience as an enterprise customer has been frustrating and disappointing in terms of account management and flexibility.

We weren’t looking to cancel we simply wanted to right-size our plan to better reflect our current needs. Instead, we were held to a renewal triggered by fine-print auto-renewal terms, with no willingness to adjust or have a reasonable conversation. For a product positioned at the enterprise level, the lack of flexibility and customer-centricity was surprising.

If you’re looking for a solution that adapts to your business, values long-term customer relationships, and provides meaningful support, I’d strongly suggest exploring other options. The tool itself is strong, but the service behind it simply didn’t meet expectations.

they did a great job of refunding me. at first, i thought they wouldn't, but they did. ignore my first review. thanks

Disgusting company that steals with no shame.

Targets students with a free tier which has a severely restricted usage policy. They block using it after a certain amount of shapes are used and force us to sign up for their 7-Day free trail. The free usage is so restricted that this should never be used by anyone.

This is a virus that spreads through your corporate systems until it affects every PC with its painfully slow and useless features. Just use Excel.

I was also shocked that they charged me over 100 pounds for the yearly fee when my plan is monthly. It's very misleading. I will complain but it probably will be a waste of time...

Bad compay

Free version useless

Напишу на русском, может кому пригодится. В общем прога не плоха, но разрабы хапуги конкретные. Заблочили приложение всем, в том числе по индивидуальной подписке, оставив только на премиуме, за 400+ евро в год). Мне не жалко, но это борзота на мои вопросы отделались формальными отписками. Да, если кому интересно, то в бесплатной версии они считают до 60 бесплатных фигур, но использовать вы их полностью не сможете, потому-что они считают и стрелки тоже)))))

Any time a company's support page has a link directly to cancel the account at the top of the suggestions and has to put a big notice of no refunds there, it is a giant red flag. I used it for a project last year and forgot I had a membership renewal coming up. They didn't send any email notifications, and just renewed for a year automatically even though I haven't logged into the platform in over 6 months.

Total scam. Ignore requests to cancel, no communication around renewal and no answer to support requests. Only solution i think I'm left with is to close my business account and set up a new one to stop them taking money.

I contacted Lucidchart to request a discount for my new project, valid only for the first year. However, the customer service representative quickly dismissed my request, stating that discounts are not available for single users.

This experience was both disappointing and disheartening, as it clearly showed that Lucidchart is a company focused solely on profit. They could have shown a small gesture of support and courtesy for a new project, but they chose not to.

It is upsetting to see that Lucidchart prioritizes profit over customer satisfaction. I find their approach far from customer-oriented and extremely disappointing.

Terrible business practices, total scam of a company, selected the individual plan and it charged me 360 usd, also the no refund policy is a total scam of a policy, they won't tell you when they changed your plan

last night while i working on my project on free plan
however, I accidently got a pop up which offered one click upgrade of my plan immediately charging me 108$ for an annual plan /?? there was no confirmation button or plan details such as monthly or annual
this is absolute Scam
i sent support ticket but they didn't respond yet

They tried to charge me for all the annual plan ($120.00) when I started free trial ...

I've been using Lucidchart for the past 2-3 years, the app is very useful when it comes to making visual diagrams. Today however, I accidently got a pop up which offered 'one-click upgrade' of my plan, immediately charging me £40+. Upon quick Google, they claim to offer no refunds, however I proceeded to contact them and very soon I was refunded. This shows a very good service and customer service of this company, I passed on the feedback and hope they work on it!

Great generic-purpose diagramming tools.
It could be even better with some UI tweaks, for example the possibility to add a row or column in between existing rows in a table, dynamic blocks that display text contained in other blocks, a better grid system for the table layout and others.
I read some negative reviews about the billing method, but i didn't have any problem with that.

So I’m a student and have a free subscription. I was trying to convert my ER diagram to a pdf and was told I could use it for free for a week. I canceled the next day. Yet they charged my Amex $657. And here’s the kicker. I found a better site I had used previously and never even authorized the payment. They had my information from my free subscription id the only thing I can think of.

Again. I am a student. This means my entire month of food budget is gone on a team (!!!) subscription!! What team?? My email address w them is my student email. Can it be any more clear??
Absolute TRASH company.
If a company refuses a refund after less than 24 hours they ARE stealing it. And they know it. I’m so worried about how I’ll get through this raging hot weather with no money. I’m so mad.