Very quick to come round when my cooker broke down. Unfortunately getting the new part took a bit longer before it was repaired. Very good at keeping me informed of progress and a very reasonable pric... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Was kept up to date with everything from estimated time of arrival to parts needing to be ordered for my washing machine. Very experienced engineers who were helpful and got the job done.
My Combi Microwave door wouldn't open. The repair man (Paul) from Lothian Domestics arrived within the promised time. He was smart, well-mannered, efficient and had the problem fixed within 30 minut... Se mere
Virksomheden har svaret
Tha appointment was tracked within the window so easy to narrow down the arrival time. Paul was easy to get along with and completed the faultfinding / fixing the oven and replacing the parts reqd i... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Repairs and installation of all your large Kitchen appliances at some of the best prices around. Cookers, Washing Machines, dishwashers,fridge/freezers etc
Kontaktoplysninger
International House, 38 Thistle Street, EH2 1EN, Edinburgh, Storbritannien
- 0131 516 2080
- helpdesk@lothiandomestics.co.uk
- www.lothiandomestics.co.uk
4,9
Fremragende
1 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great communication and engineer who…
Great communication and engineer who attended was polite and knowledgeable. Would use again without hesitation.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Highly Recommended
From start to finish we feel this company did everything we could have hoped for as far as a repair company is concerned.
They let me know when they'd arrive. Which they kept to.
Were pleasant to deal with, left no mess in general the engineer Steven is a credit to the company.
Thank you for fixing our washing machine.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service
The engineer Paul was quick and tidy, explained what had been done clearly. The overall customer service was excellent including clear ongoing communication about appointment slots and likely engineer arrival
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Amazing job done by steven he explained…
Amazing job done by steven he explained everything too me fix the issue straight away i am very happy now my machine is working he quickly recognised it was the drained pipe was block
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Faulty Sunday, Fixed on Tuesday
Faulty appliance on Sunday, fixed on Tuesday under warranty. Kept up to date with engineer appointment and arrival times. Superb
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Easy to book
Easy to book, quick appointment. Engineer arrived on time and diagnosed fault in washing machine very quickly
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Company managed to fit us in earlier…
Company managed to fit us in earlier than expected and engineer (Steven) was very professional and helpful
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Stephen
Stephen, the engineer that attended today did a fantastic job. He arrived on time and was courteous and professional. He explained in detail what the job would entail to fix my machine and carried out the work with great expertise. My washing machine now works perfectly. He tested the machine prior to leaving and explained exactly what had been repaired. Would thoroughly recommend.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Found this company's service was great…
Found this company's service was great engineer steven was excellent and left my place spotless
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent Service
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Paul the engineer excellant from start…
Paul the engineer excellant from start to finish . Expalined the job before starting and was prompt with the timescale fpr the job to be completed. Left my premises spotless after removing all the faulty parts what a credit to your compamy lotjian domestic appliances well done i will use again.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
A thoroughly professional job from…
A thoroughly professional job from start to finish. I was contacted before the engineer arrived and given advice on how to prepare for the visit. Engineer was polite, professional and helpful as was the office when I phoned. I would not hestitate to recommend this company - definitely 5 stars!
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Excellent service
Excellent, prompt, efficient service. Engineer (Paul) friendly and helpful.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
I don't know how but...
Called out about a washing machine and have been quoted a price for parts that is higher than a new washing machine in the same model.
Reply:
I'm not a diagnostic specialist, from what I have seen it was a seal issue, this is why I called you out, so saying that I didnt explain what was wrong with the washing machine in great detail is laughable. This is why you were called out in the first place. Saying that I should have known the fault myself is absolutely ridiculous. As I said, to your engineer, when I booked the job, the drum wasnt making any sounds, then when he arrived I showed him a video of the sounds it STARTED TO MAKE well after the day I booked that job. It's ridiculous that a repair service company expects the customers to know the diagnostics themselves.
Furthermore, I have in fact checked the rough prices of all the components needed and they were not even remotely close to the £425 I have been quoted.
Samsung spider arm costs £70 to £100, drum bearings cost £15, suspension springs another £15. Samsung shock absorber £25, door seal £60. The price of £425, even with call out charge is ridiculous.
Reply:
I have posted only 10 reviews in all the years I have had this account, mainly to warn people, before they get ripped off.
I tried calling your company, being directed to voicemail a day before the call out took place.
I fail to see how you feel entitled to a DIAGNOSTIC call out charge if you expect your customers to diagnose issues for you.
AVOID!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Thank you for your review. We'd like to address the points raised.
When you booked you described the fault as a door seal issue. On inspection our engineer found the drum had collapsed and damaged the seal as a result, which is a significantly different fault requiring substantial internal components. We don't set parts prices and in some cases, particularly with major assemblies, repair costs can exceed the value of the appliance. That's a manufacturer pricing issue rather than anything on our end, and you were under no obligation to proceed with the repair.
On the parts prices you've referenced, the individual components you've listed are smaller parts within the larger assemblies your machine actually requires. Those parts alone would not repair a collapsed drum. As a manufacturer agent for your brand we're familiar with what these repairs involve.
Regarding the noise, we can only work with the information provided at booking. If the fault changed or developed further after you booked, updating us in advance would have helped the engineer prepare. That's not an expectation that you diagnose the fault yourself, just that you describe what you're experiencing as accurately as possible.
We're sorry the repair wasn't economical and we understand that's a frustrating outcome.
Excellent company
From start to finish they were extremely professional. Both engineers that visited were very polite and kept me informed of the whole process. Steven the engineer was very knowledgeable and friendly, he fixed my machine and cleaned up all the mess. I would highly recommend this company.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Go the extra mile!
Scott, our engineer, arrived on time and explained in detail, showing us the repair he was carrying out, a replacement fan oven heating element. He was friendly and even went the extra mile to show us the possible source of a problem on our dishwasher. He was friendly and professional to a fault.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Good experience all round
Good comms, Scott turned up on time, was knowledgeable and helpful. Problem fixed quickly. Thanks
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Professional and efficient
Professional and efficient. Happy with the service given.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Lothian Domestics Ltd
Many thanks for your review and for choosing Lothian Domestics. We really do appreciate it.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.