Liquorland Anmeldelser 

My order was supposed to be delivered promptly. Mesage received that the Driver (Uber) said no-one was home. Wrong. Rang again said that they would send another driver. Nil result. Rang next day and was told it could not be delivered as there was no stock. No message from Liquorland - left hanging wondering how such a huge company could fail so miserably on the simplest of business transaction.

I ordered over $135.00 worth of Liquor via the online store on 15/6/2025 on a click and collect basis from the Sherwood Store.On the website it said the store was open til 7.pm.Outside of the store the trading hours are only till 5-pm. This was the first red flag. On the 16/6, I got a text from Liquorland saying Sherwood could not fill my order (despite the website saying they could - 2nd Red flag) and my order would now be filled by "Liquorland Indooroopilly". I contacted them asking about my order and they knew nothing about about it. (3rd Red flag). I said to the manager that i was going away for three days and i would be back to pick it up.In that time i received two reminder texts from Liquorland to say my order was ready to pick up now at Liquorland Indooroopilly. I went there on 19/6 and the manager said he didn't have an order for me at all but remembered me asking about one. I showed him the reminder texts i was getting despite there being no orders - 4th Red Flag. The manager rang the original store Sherwood where the order started at and they knew nothing about the order. I relayed this information to his colleague in case he knew something about it and all he could do for me as I was speaking to him was yawn which I found not to be very empathetic. The Senior manager however rang the online service department and they suggested he try calling 'Vintage Cellars' at Indooroopilly. This company has recently been taken over by Liquorland. My order had been sitting at Vintage Cellars all the time but the online store had been sending and reminding me to go to Liquorland Indooroopilly! I will never use this website again and not buy from liquorland on principal and I encourage others to do the same.

Since re branding the Jindalee store has increased prices. I used to buy 6 Hardy's Bin 161 for $36.00. Now it is 6 for $40.00!!! That's more than a 10% increase!! Do you really expect your customers to pay for your re branding? I'll shop at Dan Murphy from now on

Liquorland would have the worst customer service ever. I placed an order for 1hour delivery and after four hours I had no reponse. So I phoned and was told sorry the order I placed one product was Out of stock they only had 23 JD & coke not 24 would I accept a credit for 1. I said yes but could not accept delivery today as we are a business and closing today. They then told me that they would deliver the next morning today, They made a delivery less all of JD even that they had charged me for the full amount. Back to customer support & they contacted store & was told that they only had 15 now and I could do a click and collect from another store, that I agreed to. after one hour they phoned me back again and told me that they could not split the order and they would refund me in the next couple days for the JD, thats ok I tried to explain to the service support i need to have the JD today could they cancel order and redo a click and collect in the other store as I did not have any funds in that account work function. That is when the customer service person hung the phone up on me how rude. I would never ever purchase anything from LIQUORLAND again

Ordered 4 items for a function in 2 weeks time - promised 3-4 day delivery. Didn't turn up. On enquiry 2 items not available yet so not shipped to Canberra yet - no advice received about delay I had to call. The unshipped items are available in store in Canberra so I offerred to pick those up instead, but the other 2 are not available in Canberra. I proposed they ship the 2 they have elsewhere and I would pickup the 2 available locally. BUT no they can't split the order! The helpdesk lady was efficent and performed well but her "system" is not customer friendly at all. I cancelled it all (yet to receive the money and no text/email confirming cancellation) and had no problem at the competitor shops.

Very rude and unhelpful when you want to speak to them about your order and ask where it is.

Totally unrecommendable. 👎

Online Delivery is absolutely hopeless as is their customer service !
Beware do not give this company your business I rang customer service (waited for ages to get through) as my delivery was over a week late, they were rude and obnoxious. The guy on the phone even laughed at me when I told him that I had received no notification of a late delivery and that their customer service email does not work even though its on the invoice ! Oh and their web chat that's "down on the bottom left of their website" does not exist either ! I could go on and on but just read the other reviews.
They have taken the $251 from my bank but its now well over a week since my order and still no delivery or even a heads up with whats happening. This company is hopeless !!!!

Price at checkout I later found out when looking at banking app was way different to shelf price. I found a wallet on the ground near the desk. The only staff member went outside to see if it belonged to a particular person. I was left alone and then wasn't even thanked when he came back. I was honest about it and then basically looked after the store in case of thieves whilst the checkout guy was out side! Pathetic!

Tonight on my way home from a dinner I attended Liquorland in Lane Cove, NSW to purchase 1 case of beer for me and 2 x 6 packs of Brookvale Union mixed cans for my wife. I am an adult and asked my 16yr old son to come and help me carry the items to the car because I could not carry it myself. When I got to the store I forgot my what flavour of Brookvale Union my wife wanted. So I asked him to run down the escalator to the carpark where my wife was waiting and ask his mum who was in the car what flavour she wanted. I went into the cool room and collected the case of beer and put it on the counter. When he got back with the information from his mum we went to the shelves to get it and as I wear glasses and didn't have them on he pointed out to me where the flavour his mother wanted was. I grabbed it out of the cooler and then also put them on the counter with my beer. I proceeded to hand the staff person (Lauren) the credit card and to pay when she asked my 16yr old son, who was standing back from the counter just waiting to help me carry the items, for his ID. I told her he doesn't have any ID because he isn't old enough to drive. She then accused me of purchasing alcohol to supply to minors and refused service. I have never been so insulted in my life. She told me that this is the law and she didn't want a $50,000 fine because she assumed by his pointing an item out on a shelf that the alcohol was for him. I asked what was the law and she proceeded to tell me that because he pointed at an item she deemed the alcohol for him and that is all she needed to insult us, accuse me of a crime and refuse us service. I proceeded then to ask for her name and if she was the manager to which she replied she was not and that the manager Sebastian had already left and she was there alone running this store which I find absolutely ridiculous given her inability to accurately read a situation. What type of training is Coles giving this person to make her think it is okay to insult customers and accuse them of criminal acts when there is absolutely no such thing happening. She is an ill informed individual who should not at all be left alone to run a store like this as she clearly has nothing but accusatory thoughts which allow her to interpret something as simple as pointing at an item meaning the item is for that person. This is not on and she has defamed me and made me feel ashamed in front of my 16yr old son as if we were criminals. The impact alone on him was significant as he felt also that she was accusing him of a crime. For a company like Coles who has absolutely no trust from the public given recent clear breaches of laws themselves, to then train their staff to treat customers like this is hypocritical. Just because Coles so blatantly breaks the law doesn't mean the public are trying to break the law when someone points at an item on a shelf. It is a disgraceful show of customer service and should be rectified.

Ordered online and then received an email that this would take over 5 days for delivery.Rang and spoke to a customer service operator and canceled order.I can not get a refund , until all packages are received by the store , we are now nearly 10 days.
Have been tracking the items they been broken up into 3 separate deliveries, each it hits a new delivery centre it sits for days .
By the time I get a refund it will be close to 20 days,
Don’t use there on
One delivery service

Liqourland bought an independent bottle shop recently at Devonport and have resorted to price gouging immediately.
Prices of stock taken over seems to have been jacked by as far as 20%. Staff at the counter say that prices change everyday. Disgraceful!

I am extremely disappointed with my experience. Despite being charged an additional $2 for a message card, there was no card included in the delivery. To make matters worse, the recipient couldn't even identify the sender.

Order never arrived. Called them. They apologised and said the order was lost in transport. Would replace immediately. Then the replacement didnt arrive. Told this time the original order was damaged. And then told the second order they were out of stock. Then I would get it from the hub, no that also out of stock. Three phone calls later and still dont have my order. So much for their black friday sale. I will shop elsewhere from now on.

Hi

I am shocked at the obnoxious behaviour of your staff I spoke to on 28/9/2023. 13:04 pm.

He encouraged me to go to fair trading.

Even the staff at Clemton park nsw store was not interested in helping.this is where I purchased the goods.

I am a regular at the store.

All I wanted to do was change 4 bottles of sav Blanc to Pinot gris.

Pls check the call recording with your call center staff.. I left my number with him. He said a manager will call me.
I never received a call.

On 9/10 called the call centre asking for a supervisor the fellow I have the name argued, spoke over me deliberately and refused to connect me to a supervisor.

I am shocked at such a big brand to behave in this manner.

The Gorokan and Toukley bottle shop is charging $11 for a long neck of beer. The going price at every other shop is around $7.70-$7.90 and kept on ice, liquor land are to miserable to even have them on ice , in the fridge only.
Tradesman expect their beer to be on ice.

I have never know a more incompetent online liquor service, and in this current financial climate I would avoid them like the plague if you want a smooth delivery/service.

I made an order online for a dinner party I was hosting the next day (and received an estimated delivery time of 5pm). I received a text message that one of the bottles I wanted wasn't in stock, it happens, I wasnt phased.

7pm the order had not arrived so I rang customer relations and not only did the customer representative tell me they had not even packed the order (even after receiving the text), but it was unlikely they were going to complete the delivery as the store was closing!!!

I opted for a refund (which still has not come back into my account 5 days later). They gave me a “good will gesture” of $12 to use on the next online order.

I thought as a LAST CHANCE I would use the good will amount and when getting to the payment page, it kept saying “RETRY, THERE WAS AN ERROR WITH YOUR PAYMENT, YOU HAVE NOT BEEN CHARGED” (as pictured).

Well I WAS charged and of course as it didnt process properly via their online portal, I didnt receive an order number. I called customer relations and they kept repeating that as the order didnt go through, I wasn’t charged. I kept repeating back that I could show them my bank statement of the charges having been withdrawn. They told me to call my bank (which is an absolute cop out and immensely frustrating as the incompetency is with them and their booking system).

I now have close to $200 waiting to be refunded to me (both the initial refund that hasn’t come through, and the second charge which I disputed with my bank).

In this current financial climate, this is totally unacceptable and unsatisfactory.

I recommend that you go anywhere else for your delivery unless you want to have all your funds withdrawn, with no liquor in sight.

Thumbs down Liquorland, you should be ashamed of yourself.

Actually 0 stars! The staff member at Southport Park, Qld store falsely accused me of coming in to buy alcohol for my teenage daughter. One, I would never give alcohol to an underage person and two, it's my daughter, SERIOUSLY! The particular staff member overheard an innocent, joking communication between myself and said daughter out the front of the store and took it upon herself to yell "NO, not serving you today" (while leaning on the counter) After being in shock at being yelled and treated like a lower citizen, I questioned why, she exploded with the law and the circumstances, which is fine, it is the law, it's her job to not serve minors or people buying for minors, but when she has misinterpreted an eavesdropped conversation IT IS NOT FINE! I explained that she had got it all wrong and she allowed me in, but halfway to my purchase, I thought, no, she is not getting my money after humiliating and upsetting me with her poor customer service and accusation. So off to BWS I went where no accusations were made and no eavesdropping of innocent conversations were to be had. Immediately sent a complaint to head office, brushed off with underage liquor selling paragraph after paragraph, when this is not what my issue is about, it is about the poor customer interaction with this poor decision-making employee. No apology, no nothing. They lost a long time customer today due to one employess agressive service.

Free delivery ?? Order 62518221
Don't bother. estimated delivery on "my orders" was two days. Order date 27/11/22 , printed right under the order was estimated delivery 29/11/22 . Ordered on a Sunday and I am still waiting for it on Friday.It then has a contradictory date of "By 9/12/22 on the invoice. Not good enough.It's the weekend !! A Man Is Not A Camel.

I thought I would give this place a try, see if their Cleanskin matches the quality of their competitors - placed the order and paid then tried to give delivery instructions - could not do so! So I rang the 1300 number and was told that as a first time customer it was not an option - so I told the agent the delivery instructions - lift code, phone number, what floor. I waited for over a week! Then was informed the delivery was on the way. Never arrived, instead I received an SMS informing me the 2 cases were awaiting pickup at the local Post Office. Called Liquorland 1300 and was greeted by a very helpful and nice agent who arranged a credit for me. I have waited for the credit via my PayPal - nothing, so called back again, again a very nice helpful agent who copped my anger, and who informed me that The credit would be placed on my account AFTER the goods were returned to stock! That is going to happen when? Is PO going to take it back? It will sit there for weeks!
Now I have dealt with their opposition for a couple of years, no problem, goods have always been delivered. Never again with this mob.
Absolutely appalling! Dont get your goods delivered via this mob, takes too long and then they dont arrive!