Lemonpavilion Anmeldelser 

824
•
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Worst company ever, bought a sideboard then gets email saying who’s bringing it to Scotland Dundee and contacted courier after it not arrived and got told from courier they don’t even have the item ev... Se mere

Bedømt til 5 ud af 5 stjerner

I came across this company whilst perusing the B & Q website. I dealt directly with Lemonpavilion and found their phone line helpful in answering my queries. I proceeded to order fence panels and w... Se mere

Bedømt til 5 ud af 5 stjerner

Easy to order. Quick to arrive. Well packaged and protected! Such a lovely clock in every respect and perfect for our newly built orangery.

Bedømt til 5 ud af 5 stjerner

First time I have ordered something - I have been very very impressed with the communication, delivery times and quality of the product I received. Thank you.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

824 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 16 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(824)

58 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

RECEIVED GATE THAT WAS BOWED OUT OF…

RECEIVED GATE THAT WAS BOWED OUT OF SHAPE. THEY AGREED TO COLLECT AND REFUND HOWEVER THEN AFTER CONSTANT CHASING THEY ADVISED THAT THEY WERE FINDING IT DIFFICULT TO ARRANGE COLLECTION AS IT WAS A LARGE ITEM (NORMAL GARDEN GATE). SERVICE TERRIBLE WITH NO ACTION AND EVEN HANG UPS ON THE PHONE (THANKS JADE). WOULDNT EVEN GIVE THEN 1 STAR IF I HAD THE CHOICE. AVOID LIKE THE PLAGUE. WE HAVE TRIED CALLING 11 TIMES CONSECUTIVELY AND THEY WILL NOT ANSWER THE PHONE

8. august 2024
Uopfordret anmeldelse
Lemonpavilion-logo

Besvarelse fra Lemonpavilion

We are sorry to see you were not happy with the service provided.
Having checked all the evidence against your order, we can see that we acted as per our standard protocols to collect the gate, as requested.
Your complaint was escalated to the Customer Service Manager which outlined the complaint was being looked into for you.
The customer service manager came back to you within 20 minutes of you logging the complaint but we received multiple calls from both yourself and your husband, of which resulted in threatening comments towards the staff members.
All staff were instructed not to take further calls from you, for this reason.
Under the circumstances we allowed you to keep the gate and we refunded you in full, the very same day, which was a satisfactory outcome.

Bedømt til 1 ud af 5 stjerner

Gates are poor quality

Gates are poor quality. TRUST ME wood doesn’t line up and is swollen rotten. If you buy from these buy at your own risk

21. juni 2024
Uopfordret anmeldelse
Lemonpavilion-logo

Besvarelse fra Lemonpavilion

We are sorry to see this review.
We had requested further information so we could look into this for you, as we cannot find an order attached to the name of the reviewer.

Without the information and no reports being made to us, we have not been able to advise.

Please do email us on orders@lemonpavilion.co.uk, so we can help resolve this for you.

Bedømt til 4 ud af 5 stjerner

The kennel looks great, exactly like the picture

The kennel was delivered pretty quickly and my handyman installed it within a couple of hours.
The end result is great as long as you know how to build things.
The only downside was that the kennel was delivered in pieces and left outside my home with no warning but luckily my handyman came the following day to carry it to the garden and put it together.

8. juni 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Solid gaten gate

Solid gaten gate

Delivery quicker than advised and the gate is not a flimsy bit of rubbish - it's substantial with reasonable build quality for the price. Based on this alone I would recommend Lemon Pavilion

4. juni 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible experience, wrong product and bad quality

Ordered a shed through lemon pavillion through their partner DIYSHEDS - this arrived in the wrong size (half a ft shorter than expected in length), damaged in various parts and beams not cut correctly to size requiring expert tools and adjustment, which was not mentioned.

Wouldn't use again, should be a simple purchase!!

Order Update 277764

23. maj 2024
Uopfordret anmeldelse
Lemonpavilion-logo

Besvarelse fra Lemonpavilion

We have investigated your review against your order details and have found this was swiftly dealt with by the customer service team to advise that the parts you received were as they should have been.
All the parts are made on the same jig, so all the parts would be incorrect if one part was incorrect.

We can see a complaint was also made regarding the workshop guideline pencil marks on the wood. We confirmed these would fade and pose no issue to the overall quality of the unit.

As a result of your complaint, you were offered and accepted a goodwill gesture, before writing this review.

Bedømt til 5 ud af 5 stjerner

Great service

The chairs are lovely, great quality and look fantastic. I ordered 2 chairs at a time (4) both ordered at different times. Each order came within a couple of days. They were well packed to prevent damage. I would definitely buy from Lemon pavilion again.

23. maj 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Damaged items. no customer service

Items of furniture large wooden table and chairs not cheap i may add delivered were damaged and company will not except responsibility instead have questioned me like I did it myself.
Customer service were rude and unhelpful and rude.
I had ordered cushions as well that were delivered and were tge wrong ones not once but twice ... again they expected me to print off labels and arrange for someone to be in when they wanted to collect. NO care for customers at all offered me £40 pound what an insult I did not except and havnt heard from them since .

18. maj 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

AVOID this company

This company is probably ok unless you want to return something for a refund. They make the returns process really difficult to put you off from returning. I followed all instructions and at my own cost sent the item back tracked and signed for. It has taken multiple emails and months to get a refund for just £67. I wouldn’t normally bother with a review but if I hadn’t kept following up I would have not received a refund and I think that companies like this shouldn’t get away with doing business this way.
Absolutely terrible please avoid!!!!

14. maj 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Garden Gate

The quality of the gate is very good and the pattern of the grain on the wood is also nice the only thing I am concerned about is the tongue and groove could have been better there are a couple of places where we are going to have to unscrew the boards to knock the tongue and groove into place

26. april 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Really pleased!

The pergola was just what I was after and i thought the price was good too. Delivery was quick.
Assembly was quite straightforward but needs 2 people, instructions were okay but it came with 3 different sizes of screw and there was no indication of which screws to use where. Quality is generally good, there were a few rough bits and a few minor faults but nothing that couldn't be rectified fairly easily.
Overall I'm extremely pleased with my purchase.

12. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Really happy with whole experience

Really happy with whole experience. Easy to order. Really quick delivery, with a great delivery guy. Bought a large wooden table with 4 chairs and they are so well, heavy duty, hand made and look like they'll last a very long time. Plus they look great.

2. april 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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