Lemonpavilion Anmeldelser 

Easy to order. Quick to arrive. Well packaged and protected! Such a lovely clock in every respect and perfect for our newly built orangery.

First time I have ordered something - I have been very very impressed with the communication, delivery times and quality of the product I received. Thank you.

If I had my way they would’ve got zero stars I ordered a clock it arrived or damaged. I sent the pictures. This was back end of August. I did not receive a reply back until end of September they said if it’s been unpackaged they cannot refund crazy beginning of October after sending more emails of disappointment. I told them I want to return this for a refund but I’m going into Hostpital for surgery. I gave them the dates and yes, they wanted it returning when I was having surgery absolutely disgusting. The name of this company is pink Sky trading I would avoid them. I still have not got a refund so I am £64 down. They are disgusting. AVOID !!!!!!

Worst company ever, bought a sideboard then gets email saying who’s bringing it to Scotland Dundee and contacted courier after it not arrived and got told from courier they don’t even have the item even though it said a week earlier it was despatched. They’ve cancelled order now because they say they can’t get a courier to go as far as Dundee. Shocking service and still don’t have my refund fukn avoid at all costs. Phone their number and you get switchboard that can’t help complete joke of a company.

There was a mix up on ordering and paying so it took longer to recieve the goods but I had the part within the week and it was the correct part so I was relieved and pleased I would use them again but would go through the phone contac and not Internet.

I came across this company whilst perusing the B & Q website. I dealt directly with Lemonpavilion and found their phone line helpful in answering my queries. I proceeded to order fence panels and was able to track my order okay. Living near Inverness, the order did take a while to be delivered but the carriers were brilliant. The fence panels are excellent and appear to be sturdily constructed. Very pleased with my purchase.

Update - refund arrived eventually but only after multiple communications with Customer Services (via voice mail and email as they never answered the phone). Rating updated.

Having a difficult experience with this company. I ordered a wardrobe on Tesco Marketplace which didn't turn up (DPD tracking never worked). I requested that they cancel and refund me. I have called Customer Services multiple times and sent follow up emails. Currently no sign of my refund. Next step is to request a charge back from my credit card provider.

Excellent customer service and very happy with quality and colour of our Cotswold Chippings on arrival. Excellent delivery service too. Would recommend and use this company again

DO NOT ORDER FROM THIS COMPANY THERE CUSTOMER SERVICE IS AWFUL THEY DELIVER WTONG ITEMS THEN WILL NOT CORRECT
LEFTVWAITING OVER 3 WEEKS FOR THEM TO COLLECT AND STILL NO REFUND AFTER MONTH

Good communication, phone call to arrange day of delivery, was told delivery was between 10am-5pm and I'd get a call before hand from the driver when he was close, I didn't receive that however I was in luckily to receive it. Item was arranged to be delivered curbside but as it wasn't too heavy they left it outside my front door. Absolutely thrilled with my item, easy to build and lift on my own.

Great quality products delivered quickly and with care. Reasonable price.

I bought a bench from "Lemon Pavilion" via B&Q. This store front/drop shipper also trades under the names of Pink Sky Trading Ltd and Buttercup Farm.

The fully assembled bench arrived and the finish was unacceptable (gouged out wood, black drag marks, a misaligned brace, a cracked plank on the seat etc) so I contacted the company thinking it would be easy to arrange a return. I had no idea of what was to come as I thought I was dealing with an actual company that had a working understanding of the Consumer Rights Act (2015) and that operated within English and Welsh Law. I was wrong.

After being reprimanded for daring to contact the company directly, I then sent photographic evidence and asked for a return to be arranged via the B&Q website. I informed them that the bench had been repacked, at my own expense, and was ready for collection. That was the 7th August. Naively, I believed that it would be a simple process. However, my experience was bizarre and incredibly frustrating. Even B&Q who like to think it's not their problem (it is), had to step in on multiple occasions. On August 13th, despite clearly requesting a return, I was offered £15 off the purchase price because Lemon Pavilion felt that the faults described would be present in a replacement as it was due to “natural characteristics of pressure treated timber”. This was firmly rejected. Then after another week of back and forth, they messaged me on August 20th asking me to confirm that I wished to return the bench. B&Q had to step in and tell them to stop delaying and a collection was finally arranged for the 24th August.

I’ll update this review when they actually issue the refund as despite tracking (see below) showing that it was received at 2.55pm on August 25th, the promised “immediate” refund hasn’t even been started. Luckily I paid through Paypal and have documented evidence should I need to open a case in the next few days.

For anyone going through the same dance:

*Remember, that you are entitled to a FREE return and FULL refund for items which are Significantly Not As Described/Depicted and that the policies of B&Q/Lemon Pavilion/Pink Sky Trading Ltd/Buttercup Farm do not trump consumer law.

*Your rights to a return don’t depend on what the company they drop shipped from says either. Your contract is with Lemon Pavilion. It is up to them to issue the refund and then argue their own case from their end. You will need to be persistent…and be prepared to be publicly reprimanded for your audacity.

* You need to absolutely insist on the returns label being sent to you via email because the courier will absolutely NOT have it. Remember, no label = no tracking = no refund. Luckily for me, our local courier is really helpful and a real credit to his company.

My order Number is 1067677095 to prove that I am indeed a genuine customer.

Quick fast delivery. Ordered replacement curtains for my gazebo. Excellent

Quality product with really good instructions on how to put together. Well packaged and delivered quickly. I would definitely recommend.

Unfortunately, my experience with Lemon Pavilion has been TERRIBLE.

This has been ongoing since early June, and despite returning the wardrobes, I still have not received my money back.

I purchased two wardrobes through Tesco Marketplace. After beginning to assemble a small section of the first wardrobe, I realised the quality wasn't what we expected, so I stopped immediately. The vast majority remained untouched. Most importantly, the second wardrobe wasn't even opened or assembled at all.

From the outset, the returns process has been unnecessarily difficult. I was repeatedly asked for photographs of "damage", despite explaining that I simply wasn't satisfied with the quality and wanted to exercise my right to return the products.

Both wardrobes were subsequently boxed and returned. Despite this, I have now been told that the return has been marked "non-compliant" and that they intend to discuss only a partial refund for one wardrobe with Tesco.

I cannot understand how an entirely unopened wardrobe can possibly be considered non-compliant, nor why I should still be without my money months after initially requesting the return.

The customer service throughout has been frustrating, obstructive and incredibly disappointing. What should have been a straightforward return has turned into months of emails, repeated explanations and chasing for money that is still outstanding.

Based on my experience, I would strongly recommend thinking twice before purchasing from this company, particularly if there is any possibility you may need to return your order.

Very prompt delivery, well packaged and importantly undamaged following 2 previous online purchases from other suppliers.
Communication good and item as described. Would purchase from this company again.

Bought a shed from this company by the way of B&Q market place. Avoid them like the plague.
Shed was meant to be delivered on 30th July but arrived at mothers on the 28th July - was left outside front door, literally blocking entrance.
After opening, the shed due to being worried it would be stolen from front of the house - established damaged parts - communicated to company about damaged parts and lack of building instructions.
2 weeks later no instructions and legal case on dispute as they deny any wrong doing.

The worst service I have ever experienced. The items arrived damaged and it firstly took two days to get hold of anyone. It has then taken a subsequent 6 days, voicemails left and multiple emails to then be gaslighted by one of their agents who claims I haven’t been clear that I want a refund. I would strongly avoid this company. I will be going to the ombudsman as I still do not have my refund. After seven days of emails and attempts to call, I was hung up on twice and told it was a fault with the phones after initially trying to blame me now. Now I have to request the return via Tesco. If I had been told that six days ago I would have been sorted. I have never experienced customer support like this.

Ordering positive.
Communication mostly ok, it would have been better to know half day delivery, rather than just the day.
Amazed that delivery man was on his own, that said he was amazing on a baking hot day. He carefully carried the arbour parts to the back garden and constructed it. Yes I supplied a refreshing drink.

Excellent service and speedy delivery well packaged very pleased with purchase