Lemonpavilion Anmeldelser 

824
•
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Worst company ever, bought a sideboard then gets email saying who’s bringing it to Scotland Dundee and contacted courier after it not arrived and got told from courier they don’t even have the item ev... Se mere

Bedømt til 5 ud af 5 stjerner

I came across this company whilst perusing the B & Q website. I dealt directly with Lemonpavilion and found their phone line helpful in answering my queries. I proceeded to order fence panels and w... Se mere

Bedømt til 5 ud af 5 stjerner

Easy to order. Quick to arrive. Well packaged and protected! Such a lovely clock in every respect and perfect for our newly built orangery.

Bedømt til 5 ud af 5 stjerner

First time I have ordered something - I have been very very impressed with the communication, delivery times and quality of the product I received. Thank you.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

824 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 16 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(824)

58 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Good Quality

Item as described, good quality easy to understand assembly instructions. Price comparable with other suppliers. Despatched promptly in good sturdy packaging.

4. juni 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Let down

Very disappointed to find on day delivery is due and I chase order that it was apparently damaged in transit and now out of stock. I then had to click a link to cancel order to receive refund so it looks like I cancelled when clearly I had no choice.

21. maj 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Large cog clock

Absolutely love the clock, looks amazing.
Communication with the company was brilliant, I had issues with the payment link and they sorted straight away.
Delivery was very quick - would highly recommend and would purchase from them again.

12. maj 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic!

Wow! Delivery was very quick. Item well packaged. Item in perfect condition. I’m very happy and would recommend ordering from Lemon Pavilion. 5 stars.

10. maj 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great!

Ordered the aluminium fruit bowl as was the best price around. Easy to order and great delivery time. Would definitely use this company again.

2. maj 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A first class experience

The communication between lemon pavilion and myself was excellent the delivery was very good the driver assembled my purchase he was polite and efficient what more can you expect a very happy customer

21. april 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Order goods, waited 12 weeks, fobbed off.

Order goods via B&Q, didn’t realise I was dealing with a third party until too late. Told once order was placed that the item was out of stock and wouldn’t be back in for 12 weeks! I emailed after a few months to ask for an update and received a curt response saying “we told you 12 weeks “. Nice. Then lo and behold just before it was due to be in stock I get an email saying it is still out of stock and no idea when it will be in. What a joke. Feel like I was lied to from the start, zero customer service. Basic generic apology. Received refund. Will be recommending friends and family steer well clear of ordering through B&Q if this is the third party treatment you receive.

Update- order was placed on the B&Q website as stated. It was a third party sale and this “company” was the one that were to fulfil the order and failed to do so. Review left with B&Q and Lemonpavilion. Only this company are passing the blame, which seems to be a consistent thing when you read other reviews on here. Rather than just saying “sorry we couldn’t supply you with the goods you paid for in a reasonable turnaround” they wash their hands of it and blame B&Q. They didn’t fail to provide the goods, you did!!! Buyer beware!!!

2. februar 2025
Uopfordret anmeldelse
Lemonpavilion-logo

Besvarelse fra Lemonpavilion

Hello Ben

I have looked into this and this review relates to your order on B&Q and not our site, so we would like to kindly ask you to review B&Q and not on this page.
Thanks
Talia
Customer Service Team

Bedømt til 5 ud af 5 stjerner

Good communication and excellent service from a very commendable delivery driver!

Very impressed with Lemonpavilion, thank you!
The initial update email regarding my order was polite, helpful & informative and advised me of delivery between 11th and 16th of April.
I was next given confirmation of delivery on 15th April and sure enough, at 20.55 hrs our shed arrived.
Highly commendable delivery driver didn’t let us down, even at that late hour ⭐️⭐️⭐️⭐️⭐️ The shed is of excellent quality at a good price!

15. april 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Waste of time, no respect for customer.

Ordered, 2 days later the order was cancelled without any warning, explaination or apology. Several attempts to contact were ignored. Total lack of respect for customer service.

They're a reseller- products are available from other retailers who will provide better service. Don't waste your time and order from elsewhere.

17. marts 2025
Uopfordret anmeldelse
Lemonpavilion-logo

Besvarelse fra Lemonpavilion

We are ever so sorry to see your comments.
Thank you for providing the information we needed to investigate this.
We can see this order was placed on B&Q and not directly through Lemon Pavilion.
It seems B&Q had cancelled this as they had an incorrect barcode on their portal which means you were not going to receive what you thought you were ordering.
B&Q should have contacted you regarding this, so I sincerely apologise on their behalf for this not being communicated effectively.
I trust this helps understand the issue surrounding the order cancellation and apologise for the frustration this has caused you.

Bedømt til 1 ud af 5 stjerner

Avoid!!

I wouldn't even give 1 star to this company! They lie and cannot be trusted! Stay clear! I ordered a Bistro set on Amazon from this seller.. The set I ordered was advertised at a lower price then usual when I purchased it, lemon pavilion then contacted me to say the item wasn't in stock and asked me to cancel the order from my end..The item was showing in stock both on Amazon and their actual website and available for delivery within 1 to 4 days! However they've just told me it's out of stock!! They didn't want to fulfil my order as it was a lower price..They consistently lied to both myself and Amazon representatives about the item being out of stock and they clearly had no intention of ever sending me this item despite me placing my order,paying and forming a contract! Funnily enough the bistro set is still showing available on their website in multiple colours!! I would avoid at all costs! They can't be trusted..I have nothing good to say about them.

10. marts 2025
Uopfordret anmeldelse
Lemonpavilion-logo

Besvarelse fra Lemonpavilion

I am sorry to see this review.
Having investigated this i can see the item you ordered was not in stock on Amazon so we were unable to fulfil this through that channel.
I understand this caused frustration, and we can only apologise for this inconvenience.

Bedømt til 5 ud af 5 stjerner

Consistently reliable service.

Cant fault this company.
Have ordered several times as their price was better on the items I was looking for. Although it was a delicate item it arrived well packed and within a couple of days.

20. februar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Awful quality gate

Awful quality gate, screws protruding through front, gaps everywhere and customer service awful.
It's been over three weeks since they sent me a replacement shoddy gate to replace the first shoddy gate and they still haven't come to collect it.
Why is there no option to give 0 stars?.

27. januar 2025
Uopfordret anmeldelse
Lemonpavilion-logo

Besvarelse fra Lemonpavilion

We have contacted you through this review to request further information. Please could you come back to us so we can assist you?
We cannot find any orders, nor received any emails regarding a gate under the name of this reviewer.

Bedømt til 5 ud af 5 stjerner

Great service and prduct

We ordered a garden arch at 12 noon on a Weds. It was delivered to us by DHL the next day at 9am! While we appreciate that this won’t always happen, it was excellent customer service. The arch is metal and made in a British forge, so it’s great to support British businesses.

12. februar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The website is easy to use and navigate…

The website is easy to use and navigate and its products are numerous and very competitively priced. Since ordering the product I have now ordered an additional 2 products. Regular contact enables you to know what is going on and when delivery will be made.

15. januar 2025
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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