LE CHÂTEAU 

I placed an order early January for 5 items totalling about $150. Almost all of the shoes that arrived were clearly worn and the soles of the shoes were literally black, as if someone worn them in the dirt for hours. I ended up returning 2 pairs of heels and 1 pair of OTK boots. Shipping back the items through Canada Post literally costed me $40 and I only received my money back for the 2 heels ($47) and nothing from the boots (which were $49). Don’t waste your money with this company unless you’re okay with 80% off clothes that are dirty and worn.

I am outraged. I ordered some clothes mid Jan. They were shipped in 4 separate shipments, and I received two of something and something was missing. I noticed the total 4 charges (for the four shipments) on my credit card were for more than the total order. So I inquired. Turns out they charged me for four duplicates but only sent one duplicate. I sent the duplicate items and a dress back. In short, they owe me 7 refunds but are only willing to give me 3 at this time because they aren’t smart enough to see what I am saying. I literally had to make a spreadsheet. I put in a complaint with VISA. And like many others said, you cannot talk to a soul and I’ve been through three agents via email since January - nearly 20 emails back and forth!

I have shopped at le château for years but since announcing that they are closing, their treatment of their customers is like a spit in the face.
No customer service agent to speak to. No response to emails. I bought an item and selected 'L' size
When the dress arrived, someone crossed the L on the tag and wrote xxs and shipped me an xxs size. Someone might have mis labeled the dress and decided to ship xxs to me. I wear large. Can't get in touch with anyone. There should be a lawsuit filed against them for the way they are treating customers.
Guess what, they have filed bankruptcy so they don't care.

SCAM ---- N'achetez pas en ligne!!!!! --- SCAM SCAM

Ils vous font accroire que vous avez des gros rabais. Vous achetez ensuite des articles avec des gros rabais et finalement, tout arrive séparé item par item, ils cancellent votre paiement initial pour ensuite vous charger chaque item séparé au plein prix!!!

ATTENTIONNN NE PAS ACHETER !!!!!

Omg I wish I had read the reviews like everyone else. Ordered $455 worth of stuff on boxing day. Emails with tracking numbers and shipping info never arrived. Almost every SINGLE item shipped separately. 1 tracking number came right around 1 item arriving so useless. The return emails/labels never come and u can't return in store. You are out of pocket for shipping which wouldn't be so bad if all ur items arrived at once...who can afford to send each item out back east separately for like $20.... anyways selected all the items for return most worked to click and just did up 2 packages and spent $70 on shipping. No reply to emails. No luck at customer service even picking up. Frankly it disconnects you when calling. On top of my order by bf ordered me ANOTHER $450 worth of stuff. We kept over half but no REFUNDS. 1 item had a security tag attached.....frig and 1 item came ripped with no clear bag. Some don't look like pictures and are lower quality. Half of a $900 fit decent and was good quality. Long dresses are for someone that is like 6ft tall!!! And some items look like they are shipping stock from the 90's. This is SOOOO wrong they are individually screwing the little guy (us consumers) right before the final shut down. The government should shut them down before there are more victims.

Bought a coat online and the zipper is stuck and won't budge, they won't accept a return nor refund. No wonder they are closing down

I order 2 tank tops on line. They took weeks 2 come (not together) The tag on the one says the correct size 2X, however the price tag says L (fits like a L NOT 2X)
The tag on the second top says 2X, again the price tag says L (fits like a L NOT 2X)
Tried contacted Le Chateau twice with no response. Not impressed with the company.

As other reviewers have stated, Le Chateau is an absolute disaster right now. They say returns can still be made, and that you’ll receive a return label for a flat fee of $8.95 within 1-2 business days of your return request. I made the request... and waited... and waited. A week later, with no label, I started attempting to contact them. They don’t pick up the phone. They don’t reply to messages through their website form. They don’t respond to emails. I got fed up and shipped my items back at my own expense (two packages, around $20 each), as the return deadline was narrowing, thinking it would be better to at least get SOME money back. Well, tracking shows that they’ve received my packages, but I have not been refunded anything yet. And today, weeks after my request, guess what I received in an email... that’s right, a return label. It certainly seems like they have given up on any semblance of customer service with their impending bankruptcy and I am probably out $$$ - do NOT shop here.

cannot get a hold of anyone over the phone emailed no response. some items missed and no response from customer service team.

If I could rate it below one, I would! The worst customer service I have ever experienced! I ordered coat online and they sent coat with huge security tag on the outside so I can’t wear. Calling and emailing the customer service for almost a month before getting a stupid response from some Cathryn person! The stress and unsolved issue means I am not buying from them again!

Like everyone else on here, I should of read the reviews prior to ordering anything online, but again I've brought many things from this company, just not online. So, I ordered a pair of shoes that was suppose to be shipped out 1 - 2 days after my order was placed. Ha! That was a joke... every so many days I would get a email indicating that they are trying to locate my item and to hold tight. I can only hold tight for so long... 2 weeks goes by and I finally get an email indicating my order has been shipped and I get a tracking number too.... great!! I'm super excited that its on its way, best part was that it came 3 days earlier than what was listed.

I'm super excited and open the box to see my heels and what a frickin joke, literally!!! So, the heels at the bottom of the sole is completely black, I mean black. It's quite obvious someone has worn these before and just not once and the heel on one of the shoes is completely broken off.

The sad part is you can't get through to anyone on the phone.I've sent an email with pictures of the shoes and I'm waiting to hear back.

BUYER BEWARE!!!! DO NOT ORDER ANYTHING FROM THIS COMPANY!!

I wish I had read these reviews before I bought from them. Wow, just horrible. Please be aware, you will pay big shipping fees if you need to return an item. They finally emailed me a return code but its invalid. This was not a clearance item. I paid full. Do not get sucked into the low prices online as they are closing, you will be stuck with an item that doesn't fit with no way of return for free. Just go to their physical store for a deal.

Do NOT buy from here! I ordered 1 dress, they charged me for 2 and shipped just 1! Endless wait when called customer service and no reply when you submit an online query form, through their website. Shi**y company wants to rip you off, cheap tactics to make money from you

horrible company!!! i bought shoes and they were a size too big so i tried contacting the company but they never get back to you!! i tried emailing and calling them, nothing. on top of that, they keep taking more money out of my account for no reason. big rip off. i recommend to not order anything unless you want money taken off your credit card for no reason. they are just a money grab.

The red sweater I ordered was full of black stains it was on sale I don’t where to return it and whom to consult at there website they do have phone number but no one picks call. I understand they are shutting down but they should not make fool of customers all there left out pieces are defective.

I wouldn’t even give them a one but had to for this review! Ordered a dress for a wedding paid $15.00 extra for three day shipping called customer service as wedding is tomorrow! They said it had not been process yet and I wouldn’t get it on time! I explained that I paid extra for shopping and they shouldn’t have charged me for this, I told them I don’t need this and they said I would have to wait tell I get the dress to return it🤬 she was very rude and has no customer services what do ever no wonder they are shutting down! DO NOT ORDER FROM THEM!

I got a gift card for my birthday in October, it had no expire date and i wanted to use it today for boxing day and according to their new policy they do not longer accept them! Which i knew when trying to redeemed, after i spend like two hours choosing my stuff! They did not told my husband when he bought it for me! Now we are 150$ out!!!! Nice of them stealing people’s money! Robbers!

I can't even believe these people! They didn't send me items I ordered, then sent me a bunch of clothes I didn't order and charged my credit card. They are criminal. There is no way to get in touch with customer service! This is actually insane.

My large order was held up at Canada Post because it was an empty package. They advised me to contact LC and have them start an insurance claim and refund me my money. Can't reach customer service at LC at any numbers provided. Have emailed and left messages and gotten no responses.

UPDATE: finally after weeks of trying someone emailed me back and there is apparently a return coming to my account. Will see when that happens!!!

Worst customer service ever. Couldn’t get to any representative at all. Bought a dress on November 30 but it reached to me today. Defective dress. Want to return but online policy tells me it’s past 15 days! How am I suppose to return when I don’t have the item yet? It’s a costly dress and I don’t know how to reach CSR at all.