Part of my order was canceled without notification, and I bought a set, expecting both to come together only to find out the day of delivery. It was no longer available. I was not made aware, and I wa... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love it. Products are unique and quality is great 🥰.I have an issue with my address I contact costumers services by email and they fixed my issue. Efficient employees 🙌. Thanks you I really apprec... Se mere
Virksomheden har svaret
I own about 7 to 8 pairs of Kurt Geiger‘s heels, and they will continue to be some of my favorites to wear. The quality is always amazing and they are extremely comfortable. I can wear heels for a lon... Se mere
Virksomheden har svaret
Do not purchase any Kurt Geiger products online. I made a purchase and part of the order never arrived. After multiple telephone calls, emails and screenshot from FedEx indicating only 1 item was mail... Se mere
Virksomheden har svaret
3,5
Middel
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered two pair of slides both are…
I ordered two pair of slides both are too small how to return for next size up
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Roshonda,
Thank you for sharing your feedback, and we are sorry to hear that the items were not suitable.
We understand that you would like to return the items. To enable us to assist you further, please reply to our previous email in which we requested your order details. Once we receive the requested information, we will be happy to guide you through the return process.
We also recommend referring to our size guide before placing a new order, as this can help ensure you select the most suitable size.
We look forward to hearing from you.
Kind regards,
Team Kurt Geiger
Do not purchase any Kurt Geiger…
Do not purchase any Kurt Geiger products online. I made a purchase and part of the order never arrived. After multiple telephone calls, emails and screenshot from FedEx indicating only 1 item was mailed, they still refused to refund or replace the item. Never again. The customer service is and untrustworthy. Don't patronize this business- Kurt Geiger are thieves and will keep your money.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Jaimie,
Thank you for your feedback. We’re sorry to hear about the issue with your order and understand how disappointing it must have been to receive only part of your purchase.
We have highlighted your concerns to the relevant team for further review and appreciate you taking the time to share your experience with us.
We sincerely apologise for the inconvenience caused.
Kind regards,
Team Kurt Geiger
Everything was OK with my package it is…
Everything was OK with my package it is beautiful, no damage and it was delivered on time
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Savannah,
Thank you for your lovely feedback! We’re delighted to hear that everything arrived safely, that you’re happy with your beautiful purchase, and that your package was delivered on time.
We truly appreciate your support and hope you enjoy your new purchase!
Kind regards,
Team Kurt Geiger
The shoes too big
The shoes too big. there was no option to exchange my shoes. It did state no refund but I only need to get smaller size. Apparently they run big because I order my correct size.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Tammy,
Thank you for your feedback. We’re sorry to hear that the shoes were too large.
We appreciate your concerns regarding the exchange options. For any further assistance, please reach out to our Customer Service team, who will be happy to look into this and advise you on the available options.
Thank you for taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
Besvarelse fra Kurt Geiger
Hi JAHLISA,
We’re very sorry to hear that your order never arrived and understand how disappointing this must be.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Besvarelse fra Kurt Geiger
Hi Rosaly,
We’re very sorry to hear that you haven’t received your order and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
My package was stolen and I reported it
My package was stolen and I reported it
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Kenya,
We’re very sorry to hear that your package was stolen and understand how upsetting and frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
I received an excellent response back…
I received an excellent response back regarding my problem. Everything was handled very professionally and my return process was easy. I was also provided with a discount on my next purchase.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Sherri,
Thank you for taking the time to share your feedback. 💛
We’re delighted to hear that your issue was handled professionally and that you found the return process easy. It’s also wonderful to know that you appreciated the discount towards your next purchase!
We’re pleased we could help resolve your concerns and hope to welcome you back again soon.
Regards,
Team Kurt Geiger
Purse was just left on door step in a…
Purse was just left on door step in a neighborhood that it must have been stolen besides I paid for 2 days shipping Thursday morning & wasn’t said delivered until Monday
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello there,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your delivery. We understand how concerning it must have been to find your purse left on your doorstep. Feedback will be shared with the courier partner regarding this.
Kindly respond to the requested information or reach out to our customer service team directly for the team to review this and advise further.
Kind regards,
Team Kurt Geiger
I was missing one product
I was missing one product, the white sandals.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Maria,
Thank you for your feedback. We’re sorry to hear that the white sandals were missing from your order. Please respond to the requested information from our Customer Service team, or contact our Customer Service team directly so they can investigate this further and assist you with your query.
We apologise for the inconvenience and appreciate your patience.
Kind regards,
Team Kurt Geiger
I am so disappointed with Kurt Geiger…
I am so disappointed with Kurt Geiger order online process right now that I can scream
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Lorraine,
Thank you for your feedback. We’re really sorry to hear about this. We understand how upsetting it can be when things don’t go as expected, and we’d like to apologise for the inconvenience caused.
We’re sorry again for the frustration caused and appreciate you taking the time to share your experience with us. Your feedback is important and will be taken on board as we continue to improve our service.
Kind regards,
Team Kurt Geiger
My bags and slippers came way after my…
My bags and slippers came way after my delivery date and I still don’t receive them as yet it has keep on moving the delivery date if this was the outcome of my first order I don’t think
I will order again
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Destiny,
Thank you for your feedback. We’re sorry to hear that your bags and slippers have still not arrived and that the estimated delivery date has continued to change. We completely understand how frustrating and disappointing this must be, especially as this was your first order.
We apologise for the inconvenience caused. Please respond to the requested information from our Customer Service team, or contact our Customer Service team directly so they can look into the latest status of your order and assist you further.
We appreciate your patience and hope this can be resolved for you soon.
Kind regards,
Team Kurt Geiger
i’m still not able to track my package .
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Alaya,
We’re sorry to hear that you’re still unable to track your package and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this further with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Such a fun site to shop!
I had such fun shopping on Kurt Geiger's site! I ended up buying a cute bright-colored bag, but there were so many lovely items to choose from. It was very easy to navigate the site and make my purchase. My order was delivered quickly and arrived very securely packed. The bag was so pretty and is very good quality. I have quite a few bags, and this one immediately became a favorite.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi LRT,
Thank you so much for your wonderful 5-star review! 💛
We’re thrilled to hear that you had such a fun time shopping on our website and found the perfect bright-coloured bag! It’s fantastic to know you found the site easy to navigate, and that your order arrived quickly, securely packaged, and in great quality.
We’re especially delighted that your new bag has already become a favourite among your collection! 👜✨
Thank you for your kind words and support. We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Order was shipped out in a timely…
Order was shipped out in a timely manner, My purse is everything ❤️
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Jasmine,
Thank you so much for your wonderful 5-star review! ❤️
We’re delighted to hear that your order was shipped promptly and that you absolutely love your new purse! It’s wonderful to know it’s everything you hoped for. 👜✨
Thank you for your support, and we hope you enjoy your new favourite!
Regards,
Team Kurt Geiger
My order was duplicated I call as soon…
My order was duplicated I call as soon as to get it cancel was told I can’t after asking they said they would call back didn’t call back so now I have to return it and hope I get my refund however the bag I’m in love but the slipper run small so I also had to return that I hope you’ll could change that system because mistakes happen and it also was not a mistake on my behalf haven’t I didn’t have money on my card it would of decline but now I was set back because of this. So I’m hoping to get my refund soon enough
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi TARIQA,
We’re sorry to hear about the issues you experienced with your duplicated order and the inconvenience this caused, particularly with having to arrange a return and wait for your refund. We also appreciate your kind words about the bag and are sorry the slippers weren’t the right fit.
We understand how frustrating it can be when an order cannot be cancelled promptly, and we appreciate you taking the time to share your feedback. We’ll be sure to pass your comments regarding the cancellation process on to the relevant team for review.
Thank you for bringing this to our attention, and we hope your refund is processed smoothly.
Regards,
Team Kurt Geiger
Absolutely beautiful sandals
Absolutely beautiful sandals! I purchased three pairs and I am in completely love with them. The workmanship is outstanding and attention to detail is stunning. I highly recommend!!
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Blair,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you love your sandals and that you were impressed with the workmanship and attention to detail. It is wonderful to know that you purchased three pairs and are enjoying them all.
We truly appreciate your kind words and recommendation. We will be sure to share your positive feedback with the relevant teams, who will be pleased to hear about your experience.
Thank you for choosing Kurt Geiger, and we hope you continue to enjoy your purchases.
Kind regards,
Team Kurt Geiger
I ordered two bags from Kurt and only…
I ordered two bags from Kurt and only received one bag . My experience was not good
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Nyellah,
Thank you for your feedback. We’re sorry to hear that your experience was disappointing. Unfortunately, one of the bags in your order had to be cancelled as it was found to be out of stock during the processing of your order.
We understand it can be frustrating to place an order for two items and receive only one. We appreciate your understanding and are sorry for any disappointment caused by the cancellation.
Kind regards,
Team Kurt Geiger
I am very disappointed with this order
I am very disappointed with this order. I purchased two items, and after waiting seven days for shipping, I was informed—ten days later, only after I reached out—that only one item would be delivered. I attempted to return the remaining item, as I do not need it without the item that was canceled due to being out of stock, and was then told I could not return it.
This appears to be a recurring issue with this company: customers place an order, pay upfront, and then are notified ten or more days later that the item is not available. During that time, the company holds the customer’s money for weeks before issuing a refund, and then provides a gift card instead of returning the payment to the original form of purchase, which in my case was a MasterCard credit card.
This experience has been extremely frustrating and reflects very poor business practices.
I have contacted costumer service via telephone and email regarding my ny refund. They do not have any information and stated I would be contacted by a supervisor via email. I'm still waiting!
This is not not first time this happens. Last time it took them 4 months to provide me with a gift card. Note that I had paid with a MasterCard cc but they refuse to refund through the original way of payment.
It's like a cycle, they post items they don't have, you pay with your credit card, they cancel your item as out of stock and then they refuse to refund your credit card and instead provide you with a gift card so you can be suck with it. Cycle repeats with the gift card.
8/12/26- Received an email early morning stating money was refunded to gift card. I checked and Gift card has a balance- $0
I replied back stating $0 balance- never received email back.
8/13/26- this morning I called customer service again and the gentleman was able to finally help. My balance was added to my gift card!
When back to the website and the item that was canceled was back in stock!!!!
OCTAVIA HIGH GLADIATOR HEEL
kgeiger
BRONZE COMBINATION
9
I reorder with express shipping and used the gift card again.
Hopefully this time they ship and the cycle doesn't begin again.
8/17/26- They canceled my order!!!
I just received the email cancelation!
And the cycle begins again!
Can someone please help me report this issue somewhere were it gets resolved. I will now get a gift card in around 4 weeks but unable to buy anything because they come back canceling because of out of stock.
PLEASE HELP
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Amaya,
Thank you for your feedback. We’re sorry to hear about this. We also appreciate your concerns regarding the communication, refund process, and the difficulties you experienced when trying to return the remaining item.
Please respond to the requested information or contact our customer service team directly with your order details so they can look into this for you. Your feedback regarding the overall process has also been shared with the relevant team for further review.
Kind regards,
Team Kurt Geiger
Delivery service
No. I haven’t even received my order yet. I ordered on the 7th and it’s been stuck at creating a label.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Latasia,
Thank you for your feedback. We’re sorry to hear that you haven’t yet received your order.
To allow us to investigate this further, please respond to the requested information or contact our customer service team directly with your order details so they can look into the status of your order and assist you further.
Kind regards,
Team Kurt Geiger
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.