Part of my order was canceled without notification, and I bought a set, expecting both to come together only to find out the day of delivery. It was no longer available. I was not made aware, and I wa... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love it. Products are unique and quality is great 🥰.I have an issue with my address I contact costumers services by email and they fixed my issue. Efficient employees 🙌. Thanks you I really apprec... Se mere
Virksomheden har svaret
I own about 7 to 8 pairs of Kurt Geiger‘s heels, and they will continue to be some of my favorites to wear. The quality is always amazing and they are extremely comfortable. I can wear heels for a lon... Se mere
Virksomheden har svaret
Do not purchase any Kurt Geiger products online. I made a purchase and part of the order never arrived. After multiple telephone calls, emails and screenshot from FedEx indicating only 1 item was mail... Se mere
Virksomheden har svaret
3,5
Middel
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Kurt Geiger
Hello there,
Thank you for your message. We are sorry to hear that you have not yet received your order.
Could you please reply to our email with the requested details? Once we receive the information, we will be able to investigate this further and raise the matter with the relevant team for review.
The team will then assess the issue and provide you with an update via email as soon as possible.
We look forward to hearing from you.
Kind regards,
Team Kurt Geiger
Yes everything is perfect I’m waiting…
Yes everything is perfect I’m waiting for my next shipment ❤️
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Donyal,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that everything has been perfect with your experience so far. Knowing that you're already looking forward to receiving your next order means a great deal to us.
We truly appreciate your continued support and loyalty to Kurt Geiger. We hope you love your upcoming shipment just as much, and we look forward to being part of your future purchases.
Kind regards,
Team Kurt Geiger
The package came on time
The package came on time. It was neatly packaged.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Tilly,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that your order arrived as expected and that it was presented with care upon arrival. We always strive to provide a great experience from the moment an order is placed through to delivery, so it's wonderful to know we met your expectations.
We truly appreciate your support and hope you enjoy your purchase. We look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
Kurt Geiger always executes my orders perfectly!
Everything arrives perfect and earlier than expected! Kurt Geiger never fails with my orders!!!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Helga,
Thank you for taking the time to leave such a fantastic review!
We're thrilled to hear that your experiences with us have been consistently positive and that your purchases arrive in excellent condition. It's especially wonderful to know that your deliveries often reach you sooner than anticipated.
Your continued trust and support mean a great deal to us. We truly appreciate your kind words and look forward to providing you with many more great shopping experiences in the future.
Kind regards,
Team Kurt Geiger
Only received part of my order
I ordered two items and only received one. On the track my order option I keep adding my order number and zip code but nothing comes up. Pretty frustrating to be missing the expensive part of my order.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Ale,
Thank you for your message.
We are sorry to hear that you have only received part of your order and understand how frustrating this must be.
To enable us to investigate this further, please reply to our email in which we requested your order details. Once we receive this information, we will be able to review your order and assist you further regarding the missing item.
We apologise for the inconvenience caused and look forward to resolving this for you.
Kind regards,
Team Kurt Geiger
No my order was delivered to someone…
No my order was delivered to someone else’s home so I guess I’m just out of $500 because they refuse to refund me my money or even replace the items the picture was taken with no address that is not my front porch
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Jade,
Thank you for sharing your feedback.
We are truly sorry to hear about this situation and completely understand how upsetting and frustrating it must be, especially when your order was marked as delivered but you have not received it. We appreciate how concerning this is, particularly given the value of the items involved.
We understand your concerns regarding the delivery photo and why you feel the parcel was not delivered to your address. This is certainly not the experience we want our customers to have.
Please be assured that we have highlighted your case to the relevant team as a priority and have requested a further investigation into the matter. The team will carefully review all available information, including the delivery details and evidence provided, to determine the next steps.
Once the investigation has been completed, a member of the team will contact you directly via email with an update. In the meantime, we kindly ask for your patience while this process is being carried out.
We are genuinely sorry for the distress and inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Team Kurt Geiger
I love it
I love it. Products are unique and quality is great 🥰.I have an issue with my address I contact costumers services by email and they fixed my issue. Efficient employees 🙌. Thanks you I really appreciated your time and you professionalism.
23. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello there,
Thank you for taking the time to share your feedback.
We're delighted to hear that you had a positive experience with both our products and customer service. It's wonderful to know that your issue was resolved efficiently and that the support you received met your expectations.
We truly appreciate your kind words and support, and we look forward to serving you again in the future.
Kind regards,
Team Kurt Geiger
I'm still waiting on my refund
I'm still waiting on my refund.
From shoes I returned a week ago.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Sheila,
Thank you for sharing your feedback.
We are sorry to hear that you are still waiting for your refund following the return of your shoes.
Please be assured that we have highlighted this matter to the relevant team, and they will investigate it for you. Once they have reviewed the details, they will get back to you via email with an update.
We apologise for any inconvenience caused and appreciate your patience.
Kind regards,
Team Kurt Geiger
I love your brand
I love your brand, because my wife loves the gifts I buy her. But it’s seems to take a while to receive your purchase, without any email updates
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Ulandis,
Thank you for your lovely feedback. We’re delighted to hear that you love our brand and that your wife enjoys the gifts you choose for her.
We’re sorry to hear that your recent purchase took longer than expected to arrive and that you did not receive regular email updates. We understand how important it is to be kept informed, and we have highlighted your feedback to the relevant team for further review. We truly appreciate your support and hope to continue making your shopping experiences a positive one.
Kind regards,
Team Kurt Geiger
I couldn’t ask for a better experience
I couldn’t ask for a better experience! Once again the process was easy, the delivery was fast and my purchase is what I expected just like My first experience here!
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Staci,
Thank you for your wonderful feedback. We’re delighted to hear that you’ve had another great experience with us and that you found the ordering process easy, the delivery fast, and your purchase just as expected. We truly appreciate your continued support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
I never received an from Kurt and I…
I never received an from Kurt and I been reaching out since this emailed!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Tamara,
Thank you for reaching out to us. We are sorry to hear about this. We understand how concerning this must be. We have highlighted this to the relevant team for further review and assistance.
Kind regards,
Team Kurt Geiger
Llego súper rápido y en muy buenas…
Llego súper rápido y en muy buenas condiciones mi pedido
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Magaly,
Thank you for your lovely feedback. We’re delighted to hear that your order arrived so quickly and in excellent condition. We truly appreciate your support and hope you enjoy your purchase!
Kind regards,
Team Kurt Geiger
Still haven’t received my order
Still haven’t received my order. After being told it was coming Saturday August 29th Sunday the 30th and Monday the 31st. I still do not have my bags. Even talking to customer service no one has been helpful. I will not be ordering anything else.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Tye,
Thank you for your feedback. We’re sorry to hear that you’re still waiting for your order and that the estimated delivery dates have passed without your bags arriving.
We understand your concerns. Please respond to the requested information for the team to review and advise further.
We apologise for the inconvenience caused and appreciate you taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
This is my 4th purchase of Kurt Geiger…
This is my 4th purchase of Kurt Geiger handbags. I love them so much and I think the sage and pink with butterflies is my favorite so far. But the new one I just purchased that's black and looks like it has black diamonds on it is Gorgeous too!! I love Kurt Geiger!!
29. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Terri,
Thank you so much for your wonderful feedback. We’re delighted to hear that this is your fourth Kurt Geiger handbag and that you love your collection so much.
We truly appreciate your continued support and love hearing how much you enjoy Kurt Geiger.
Kind regards,
Team Kurt Geiger
Love these!
These are the cutest boots! They shipped right away.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello there,
Thank you for your lovely feedback. We’re delighted to hear that your new boots are cute and that they were shipped so quickly.
We hope you enjoy wearing them and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
Out of Stock Found!
I had originally had one of my orders cancel because it was out of stock but when I reorder it worked and I got my bag! Im so happy with the bags I got and cannot wait to keep wearing them.
29. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Jordin.
Thank you for your lovely feedback. We’re delighted to hear that you were able to successfully reorder the bag and that you’re so happy with your purchases.
It’s wonderful to know you love your new bags and are looking forward to wearing them. We truly appreciate your support and hope you continue to enjoy them.
Kind regards,
Team Kurt Geiger
I have yet to recieve my item and it…
I have yet to recieve my item and it was a gift for my granddaughter and herf birthday was yesterday. I was very dissapionted and so was she. Please let me know your plans.
Sincerely,
Brenda Ennis
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Brenda,
Thank you for your feedback. We’re very sorry to hear that your order has not arrived.
We have highlighted your concerns. Please respond to the requested information, or contact them directly so they can look into the status of your order and advise you further.
We apologise for the inconvenience caused and appreciate you taking the time to bring this to our attention.
Kind regards,
Team Kurt Geiger
I love the shoe and the packaging and…
I love the shoe and the packaging and the delivery was as I expected.
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Femi,
Thank you for your lovely feedback. We’re delighted to hear that you love your shoes and were happy with the packaging and delivery. We hope you enjoy your purchase and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
I ordered a purse and wallet they cancel one of the items without me being notified
I ordered a purse and wallet they cancelled the purse that’s STILL in stock and I wasn’t notified of it
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Janay,
Thank you for your feedback. We’re sorry to hear that the purse from your order was cancelled. Although the purse may still appear as available online, stock can unfortunately become unavailable while an order is being processed. We appreciate you bringing this to our attention and have highlighted your feedback to the relevant team for further review.
We apologise for the lack of communication and appreciate you taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
A product from my order was cancelled…
A product from my order was cancelled (the white jelly Kensington bag) - yet was showing on the website for purchase days after my order, including the day of cancellation. Very disappointed.
23. august 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Anon,
Thank you for your feedback. We’re sorry to hear about this. Items can unfortunately run out of stock while an order is being processed, even if the website continues to display availability for a period of time. We understand your concerns and have highlighted your feedback to the relevant team for further review.
We apologise for the inconvenience caused and appreciate you taking the time to share your experience with us.
Kind regards,
Team Kurt Geiger
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.