Johnsons Garden Buildings Anmeldelser 

Very polite and friendly, but also a very hardworking team! The work was outstanding!
We want to thank Jay and Matt ,who stayed well beyond the usual hours in order to remain on schedule.
We should also mention Dom and Tom, who joined on day 2 to finish our beautiful summer house!
Mr. and Mrs. Arnold

Exceptional Service from Ian and Henry!

I recently had the pleasure of working with Ian and Henry when choosing a garden room, and I couldn’t be more impressed with their service. From start to finish, they were incredibly knowledgeable, patient, and genuinely helpful in guiding me through the entire process.

Ian’s expertise in understanding my needs and preferences was exceptional, and he took the time to explain all the options available to me. Henry’s attention to detail and suggestions really helped bring my vision to life, and together, they made what could have been an overwhelming decision process feel easy and stress-free.

Both were friendly, approachable, and offered advice without any pressure. I felt confident in my choices thanks to their professionalism and care. I highly recommend Ian and Henry to anyone looking for expert advice and outstanding customer service. They truly went above and beyond!

I’m very happy with my garden room and decking from Johnson Garden Buildings. The whole process from survey, quote, to delivery and installation went very smoothly. The installation team, Graeme and Joe were excellent, very friendly and kept me informed all of the way through the installation. The finish on the building and decking is excellent, so overall I would highly recommend them and would use them again in the future.

Mark was extremely helpful and not only finished off my garden room, also adjusted my doors for me

Myles came to reinstall new doors and windows to our garden building due to a manufacturing fault causing the old ones to leak in the rain.
Myles was incredibly professional and polite, knowledgeable of the products and got the job done quickly. Very happy with the service.

Mark was punctual, professional, polite and did a brilliant job in our garden room - great quality of finish and really paid attention to the small details, to make sure the end result was right.

Great quality office, excellent service and support from Zak and his team at the Gosport branch. This installation team were great too. Very happy with the process from start to finish.

From sales to installation faultless. Staff at Thurrock showroom so helpful. Garden room arrived on date and time agreed. To move it from the driveway to end of the garden took no time at all. A day and half later it was ready for painting. Hats off to Ryan & Karl for a great job. Would highly recommend.

HadBrad and Mark come out today to effect a repair on my summer house, couldn’t have been more helpful. Repair done and house left clean and tidy.

From initial enquiry to completion Zak the Gosport Branch Manager was extremely helpful, keeping us informed of the process through all stages. The installation team were very polite and worked in horrendous weather conditions on the second day. We would highly recommend Johnsons Garden Buildings and we are absolutely delighted with our new cabin.

Outstanding work. James, Tom and Dom worked tirelessly through two days of torrential rain and we now have a solid, insulated, lovely room. Polite, friendly and uncomplaining, they couldn’t have been more professional. Thanks guys, really good job.

Ryan and Karl who erected our summerhouse were professional, courteous, polite and punctual.
They left site clean and tidy when they’d finished.
Fabulous!
We are so pleased with the summerhouse

My Advice would be, do not waste your hard earned money. There is a reason there is only a one year warranty - because that’s all their cabins are good for.
We had the misfortune of purchasing and dealing with Johnsons lack of customer service for 6 years now. Our cabin started to rot and leak 1 year after the build and is not fit for purpose. We have spent almost £10000 on a glorified shed, as that is all its good for. Johnsons will blame your painting for everything that goes wrong. As i have experienced and now read in reviews and social media comments (which are regularly deleted).

I have included pictures in my google review for Chelsham.

There have been many more issues but these are the main ones:

1. Johsons blamed our painting for every issue. Most significant: water ingress in all 4 corners and rot in the roof. Actual issue: our cabin was thrown up in a matter of hours and now has massive gaps in wood work. Johnsons now screw the timbers together to prevent separation (clearly was an issue).
2. Damp in all 4 corners - blamed our painting. Actual issue: poor design which has now been changed (weatherproofing).
3. Rotten roof with fungus: johnsons blamed moss on our roof and not painting behind facsias. Our roof v johnsons show room, complete with shrub growing out of roof. Actual issue: roof waterproof membrane did not adequately cover sides of roof, felt shingles did not addquately cover side of roof. Fascias: no mention of painting behind - not in customer care advice or explained to us in person or in the several emails after blaming our paint. This year in person we spoke to staff at a showroom who sent a youtube video regarding painting behind the fascias. This youtube video is unlisted and therefore you can only find it if the link is sent to you, which it never had been before. Additionally, it was uploaded 2 years ago, so after our cabin was constructed, is not mentioned in any care documents and seems very odd that you would dismantle something they have just built.
4. Final issue with roof: celotex insulation and wood materials left on wet grass in January (shown in picture). Dispite all the customer care info stating the wood is untreated - it was left on wet grass.
5. Shoddy workmanship - after taking fascias off. There were joins that did not meet, splintered wood. All that could only be seen once rotten wood was removed.
6. Poor workmanship from recommended electritians - no nice casings as you see in the show rooms, holes they drilled left splintered and unfinished, no weather proofing on holes they made to the building.
Please see my google review for pictures of our cabin V johnsons showroom.

Do not waste your money on a product unfit for purpose and a customer service which once they have your money is terrible.

We have been offered to pay an additional £1000 to rectify the rotten roof. Johnsons will not be receiving any more of our money for an unfit product. The stress of this over the past 5 years has been awful.

Michelle was excellent

No hard sell. (My friend was pushing me to buy!!!)

Encouraged reflection time. Really understanding. Showed how to get the most for the least buck!! This was excellent service. I was more important than the sale. Really appreciated that.
Fully trusted Michelle's knowledge of the products and she quickly assessed my needs
Thank you Michelle. Definitely one of the very best.

The cabin leaks (and when I say leak it’s more like a tap being turned on!) through the knots (and most of the cabins have lots of knots) so as you can imagine the cabin smells damp and has so much mould in the corners. All JGB told me to do when I questioned it, was to fill the knots! Their advice - find the knot that leaks on the inside, measure it, do the same on the outside, sand down the paint and primer fill the knot then prime and paint again……. When I questioned this - I was never told when I bought the cabin that the knots would leak and would need to be filled/sealed before priming and painting, they said it’s luck of the drawer not all knots leaks!!!!!

Absolutely ridiculous- if I do what they say then I’ll have to be another pot of primer and paint from them again unless I want to redo the whole cabin because of colour matching! This has been going since I purchased in 2020, they just do not care. Not their problem.

UNIMPRESSED.

Everything went smoothly from first discussions with Jenny, site surveys with Simon to delivery and install.

Our 2 installers Graeme and Joe were polite, helpful and efficient. They were here on time, made sure we were happy with location and orientation and were happy to answer any questions we had. We went for the larger Vista garden room and it certainly makes for an imposing addition to our garden.

Material and build quality are of a very high standard. Still the electric to be fitted tomorrow but can't fault service or product so far.

Now need a couple of dry days to paint it!

Terrible product, terrible customer service. AVOID - I still don't have a useable garden building which I ordered 6 months ago

28th May 2024: Unit Ordered
15/16th August: Installed by a sub-contractor (against their website commitment to only using ‘in-house’ personal - they've advised this has since been removed from their website)
17th August: Reported to JGB that the building had been left unfinished (problems with flooring, trim, windows not opening, screws and rubbish left throughout garden)
30th August: Returned to 'finish' unit. Whilst doing so they identified that the roof had been installed incorrectly by their sub-contractor so they needed to return and replace it.
9th September: Returned to replace roof
27th September: All 3 sets of windows leaking into the inside of the cabin. Reported to JGB.
4th October: Returned to check window seals etc. Informed me on-site that the manufacturer had infact added additional grooves into the frames by mistake causing the water to flow into the cabin. They covered up with plastic sheeting and advised that new parts would need to be ordered and should be ready in 2-3 weeks.
25th November: after various emails/calls, no updates. I still have a shed with plastic over all windows and doors, that isn't water-tight and therefore cannot be used, especially with electrical equipment needed to use for a gym. They don't respond to emails and havent provided an update on installation of new windows/doors but will accept orders from new customers (of course!). nb no financial compensation has been offered (except extended warranty and air-con unit)

Be very very wary before giving them any money - especially anything upfront. I wish I had waited until the building was properly installed before parting with hard earned cash.

As for JGB - an update would be much appreciated.

I was very impressed by the excellent customer service received from Michelle, Natalie and Henry at the Thurrock showroom of Johnsons Garden Buildings. Michelle really did go over and beyond the call of duty. What a star 🌟. Please keep up the excellent work.

Joe & Graeme. Superb job. Really helpful& friendly. Left the area clean and tidy.

Everything from start to finish explain to me , everything on time as said .
The two men Lewis and Dominic who installed it was great very polite friendly, explained everything to me as they was going along and at the finish as well , done an grate job , very please with the finished job .