Once again I am still waiting on a refund from Jigsaw for £269.45 for items returned on 1st October ‘26 - Royal Mail confirmed delivery on 4th October ‘26. An automated response to my email absolutely... Se mere
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Se, hvad kunderne siger
Amazing shopping experience at Jigsaw Market Harborough this morning. A warm welcome as soon as I walked in and lots of help finding items and sizes. Great guidance and advice in a non pushy way. I ha... Se mere
Virksomheden har svaret
I had a great experience at Jigsaw Milton Keynes thanks to Irina. She took the time to really understand what I was looking for and made sure I found the right dress. Her honest, helpful advice was so... Se mere
Virksomheden har svaret
I purchased Jigsaw jeans, and after wearing them just once, the fabric transferred dark dye onto my suede trainers, leaving noticeable stains. I am extremely disappointed with the quality. For... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street. Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets. 50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.
Kontaktoplysninger
Kew Studios, 159 Mortlake Road, TW9 4AW, Kew, Storbritannien
- enquiries@jigsaw-uk.co.uk
- www.jigsaw-online.com
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Middel
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Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Every time I shop in Jigsaw
Every time I shop in Jigsaw, Louise has been exceptionally helpful, goes out of her way to accommodate my needs, nothing is too much trouble. I would highly recommend this store and the wonderful customer service.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Miss Hankinson,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Louise has always provided you with such exceptional service. It means a great deal to know that she has gone above and beyond to make each of your visits a positive experience!
If you wouldn't mind, could you let us know which Jigsaw boutique you visited? We'd love to ensure Louise and the rest of the team receive the recognition they deserve for your kind feedback.
I have requested additional information if you wish to share this.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
Meg - Customer Experience Agent
No refund received
Recently placed an order, it shipped really fast but looked very poor compared to the photos online so I returned the item. Have not received the €131 back and contacting the customer service is useless because you only get automated replies telling you about the 14 days waiting period. The 14 days have passed, but there is no way to get more information, they don’t seem to have any people working there.
—Edit: problem is fixed!
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Ananda,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the delay in receiving your refund.
We understand how frustrating this must be, especially when you've been unable to get the update you were looking for. During our recent warehouse relocation and sale period, we experienced higher-than-usual volumes, which unfortunately led to delays in some refunds and longer response times from our Customer Experience team.
We'd really like the opportunity to look into this for you and ensure your refund is resolved as quickly as possible. Please reply to your existing email or contact us with your order number, and we'll investigate this for you.
We appreciate your patience and hope we can restore your confidence in shopping with Jigsaw.
Kind regards,
Meg
Customer Experience Agent
Visited Harrogate store and had a…
Visited Harrogate store and had a lovely experience with the manager Sylwia…. Such a fabulous lady , so helpful with sizing and styling tips for some new season zebra wrap trousers.
Definitely recommend visiting this store.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Pamela,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a lovely experience in our Harrogate store. Sylwia will be thrilled to know that her styling advice and support in finding the perfect fit for your new-season Zebra Wrap Trousers made such a positive impression.
Thank you for recommending our Harrogate store. We hope you enjoy wearing your new trousers, and we look forward to welcoming you back again soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
Excellent customer service
Excellent! I went to the Oxford branch of Jigsaw. How lovely to go to a shop and get great customer service. Amy and Dy were helpful and warm, without being pushy. They made helpful suggestions and helped me get the right fit. I will definitely go back.
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Kate,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear that you had such a positive experience in our Oxford store. Amy and Dy will be thrilled to know that their warm, attentive service made your visit so enjoyable.
Your kind words mean a great deal to the team, and we're especially pleased to hear that you'll be returning. We look forward to welcoming you back to Oxford again soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
Great service at Jigsaw Beverley Store
Great service at Jigsaw Beverley Store
I was trying to obtain a linen Jacket in the sale. A staff member (Carrie) worked hard to get the Jacket in my size for me. Unfortunately it was not available but I would like to say a big thank you for her efforts.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Trish,
Thank you for taking the time to share your experience with us.
We're delighted to hear about the excellent service you received from Carrie at our Beverley store. Although we were disappointed that we couldn't source the linen jacket in your size, it's wonderful to know that Carrie's dedication and determination to help left such a positive impression.
I will be sure to share your feedback with her and the wider Beverley team—they will be delighted to receive it.
Thank you once again for your lovely review. We hope to welcome you back to Jigsaw soon, and hopefully next time we'll be able to find exactly what you're looking for.
Warm regards,
James
Customer Experience Manager
Jigsaw
Silk blouse received stained/crumpled - no total refund offered - beware!
I purchased a silk blouse online in the sale. It arrived badly packaged and crumpled. When I started to iron the front I discovered that it had stains on it and also on the sleeves. I had taken the ticket off before ironing but did not throw it away. I complained straightaway to Jigsaw and they have taken 5 weeks to come up with a reply, having said they lost the correspondence which fortunately I kept (!) and are only offering me a voucher not a refund for what was faulty goods!! They haven't even seen the shirt, only asked me to send photos, which I did. I have bought many items from Jigsaw and had things bought for me at Jigsaw so this is VERY disappointing and UNSATISFACTORY.
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Barbara,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are disappointed with your experience.
Meg has been looking after your case and has carefully reviewed the photographs you provided. Based on the images received, we have been unable to identify a manufacturing fault with the blouse.
We do appreciate that you contacted us as soon as you noticed your concerns. However, as the tags had already been removed before the issue was reported, we are unfortunately unable to accept the item back for a full refund under our returns policy. Had the tags remained attached, we would have been able to arrange for the blouse to be returned for inspection and, if appropriate, process a full refund.
We appreciate that this is not the outcome you were hoping for, which is why we have offered a goodwill voucher as a gesture of goodwill. While we understand this may not fully meet your expectations, it reflects the information available to us following our assessment.
We sincerely apologise for the delay in resolving your case and for the frustration this has caused. We value your loyalty to Jigsaw and are sorry that this experience has not reflected the high standards we aim to provide.
Kind regards,
James
Customer Experience Manager
I bought Linen Drawstring Maxi Skirt
I bought Linen Drawstring Maxi Skirt, Green, and I love love love it
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Iris,
Thank you so much for taking the time to share your lovely feedback.
We're absolutely delighted to hear that you're loving your Linen Drawstring Maxi Skirt in Green!
Thank you again for your kind words, and we look forward to welcoming you back soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
I love shopping at the Ilkley store
I love shopping at the Ilkley store. When I'm lacking inspiration and want something that I will love for years I go. The team are so helpful and patient helping me find the right combination for a well put together outfit.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Catherine,
Thank you so much for your wonderful review.
We're delighted to hear that you enjoy shopping at our Ilkley store and that it's your go-to destination when you're looking for timeless pieces you'll love for years to come.
Thank you once again for your continued support of Jigsaw. We look forward to welcoming you back to the Ilkley store very soon.
Warm regards,
James
Customer Experience Manager
Jigsaw
What has happened to Jigsaw online?
What has happened to Jigsaw online?? Truly appauling service. I have been a jigsaw customer for 30 plus years. For some reason their online service is now shocking. My last few orders have been incomplete and I have been fully charged for items not received. Returned tracked items have not been acknowleged or refunded. In all instances, I have had to call Edinburghs shop to sort it out because the only way to get in touch with online is via a useless AI chatbot. They don’t reply to emails and they don’t reply to Whatsapp. Many thanks to June and her team in Edinburgh for sorting out the messes made by online. What a shame online services are ruining the reputation of Jigsaw. Sort it out!
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Julie,
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your recent experiences.
As a loyal Jigsaw customer of over 30 years, it is particularly disappointing to read that we have let you down. During our busiest periods, stock availability can change very quickly, and on occasion items can unfortunately become unavailable after an order has been placed. However, I completely appreciate that this, along with the delays you experienced with your return and the difficulty contacting our Customer Experience team, has been incredibly frustrating.
I'm also sorry that our digital contact channels did not provide the support you expected. We know how important it is to be able to speak with someone when you need help, and I appreciate your honest feedback.
I would like to extend my thanks to June and the team at our Edinburgh store for stepping in to assist you. I'll be sure to pass on your kind words to them.
If you still need any support with your orders or returns, I would be more than happy to help personally. If you reply with your order details, I can arrange a call with you and ensure everything is resolved as quickly as possible.
Thank you again for your continued loyalty and for taking the time to let us know where we've fallen short. Feedback like yours helps us improve, and I hope we have the opportunity to restore your confidence in Jigsaw.
Warm regards,
James
Customer Experience Manager
Jigsaw
Jigsaw Richmond 👌🏻
Hi,I bought a nice short and a shirt from jigsaw Richmond and Elena was so helpful in finding me the right size..
thank you for this experience. I’m grateful.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Berfu,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear you had such a positive experience in our Richmond store and that Elena was able to help you find the perfect sizes. I'll be sure to pass your kind words on to her, they'll mean a great deal.
We hope you enjoy your new shirt and shorts, and we look forward to welcoming you back to Jigsaw again soon.
Customer Experience Agent - Abigail
Faulty trousers
Faulty trousers - it’s so difficult to speak to a human; I went through a chat bot, then got an agent, then had to send images, then was asked to return the item wait for a refund before re-ordering the same item again. They would not send an exchange meaning my anxiety was the item in question could’ve sold out by the time I got a refund. I was then promised an immediate pick up (the following day) and told a time slot would be provided. I was then told that once the parcel had been collected, I would receive an immediate refund. I was given a time slot just before midday (meaning I’d waited in the house all morning) with the two hour period between 1pm - 3pm I short, I waited in all day and no one arrived with no communication to boot. The responses since then have been terrible. You have to go through the chat bot yet again, then wait 48 hours for someone to get back. The quality of jigsaw clothing has diminished over the years, the quality of customer services is even worse. I’ve took another day off work to wait for a collection for this parcel. My new item has arrived and I’m still over £100 out of pocket. Jigsaw is not the company it used to be.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Angela,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.
Firstly, we'd like to sincerely apologise that Yodel did not collect your parcel as arranged. We completely understand how frustrating it is to take time out of your day to wait for a collection that never happens, particularly after already going through several steps to resolve the issue.
We're also sorry that you found it difficult to get in touch with us. While we offer a number of contact channels, you can also reply directly to your existing support email using your open query number. This will ensure your message goes straight to the team already handling your case, which is often the quickest way for us to respond and provide updates.
If you're happy to do so, could you please provide your order number? I'll personally review your case and make sure you're updated as soon as possible. We appreciate that you're currently out of pocket and want to do everything we can to bring this matter to a prompt resolution.
Thank you again for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Jigsaw.
Kind regards,
James
Customer Experience Manager
UPDATE:
I have spoken to the Agent that has been looking after you, and they will make contact with you again. As soon as we have the item or see that its on its way, of course we will issue you the refund as agreed.
Above & Beyond
I came into the shop on Saturday & was greeted by the vivacious Bryan.
He not only made me feel very welcome, but went above & beyond to assist me with my purchase.
I had an amazing experience & will be returning when I’m next in Bristol.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Hi Sharon,
Thank you so much for your wonderful review! We're delighted to hear that Bryan made you feel so welcome and went above and beyond to help with your purchase. We'll be sure to pass along your kind words, they'll mean a lot to him.
We're thrilled you had such an amazing experience, and we can't wait to welcome you back the next time you're in Bristol. Safe travels, and see you again soon!
Customer Service Experience Agent - Abigail
Had a great experience with Rachel and…
Had a great experience with Rachel and Gussie in your Lewes store yesterday. Friendly, helpful and clearly enjoying their work. Really pleased with the white linen top.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Hi Ms D Cremin,
Thank you for your lovely review! We're so pleased to hear you had a great experience with Rachel and Gussie in our Lewes store. It's wonderful to know they were friendly, helpful, and made your visit such an enjoyable one, we'll be sure to pass on your kind words to them.
We're also delighted you're pleased with your white linen top, and we hope you enjoy wearing it. We look forward to welcoming you back to Lewes again soon!
Customer Service Experience - Abigail
Fabulous service at Nottingham store
Natasha and Debra were both extremely helpful, approachable and enthusiastic. There is a clear passion for the brand which made my shopping trip easy and relaxing.
I’d been online to see what I wanted, checked store stock and my local store had my size so it was a smooth purchase. Love my new top.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Hi Ming,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that Natasha and Debra made your shopping experience so easy and enjoyable. They'll be thrilled to know that their helpful, approachable service and enthusiasm for the brand made such a positive impression.
It's also great to hear that checking stock online made your visit straightforward and that you found exactly what you were looking for.
We hope you love wearing your new top, and we look forward to welcoming you back to Jigsaw again soon!
Customer Experience Agent - Abigail
Rachel in the Lewes store was a great…
Rachel in the Lewes store was a great help, very pleased with my purchase, Thank you!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Hi A Smith,
Thank you so much for taking the time to leave such thoughtful feedback.
We're delighted to hear that Rachel in our Lewes store was such a great help and that you're so pleased with your purchase. It's wonderful to know she created a professional yet relaxed shopping experience, reflecting the creative softness, free-spirited undertone, and warm confidence that we strive for as a brand.
We'll be sure to pass your kind comments on to Rachel, they'll mean a great deal to her.
We hope you enjoy wearing your new purchase and look forward to welcoming you back to Jigsaw again soon.
Customer Experience Agent - Abigail
Tempted into the Marlborough branch by…
Tempted into the Marlborough branch by a very lovely dress in the store window - and ended up buying it! Sleeveless cotton maxi dress in brown - looks stunning on and is perfect for our current string of heatwaves. Great to be able to shop in store and check the size, feel and hang of the dress. Shout out to the very helpful assistant Amber who was in hand to check size and fit. Thank you for a lovely shopping experience.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Hi Cathy,
Thank you so much for your wonderful feedback.
We're delighted to hear that our Marlborough store window caught your eye and that you found the perfect dress. It sounds like the sleeveless cotton maxi dress was an excellent choice for the recent warm weather, and we're so pleased you're enjoying it.
It's also lovely to hear that shopping in store gave you the opportunity to see the fit, feel, and drape of the dress before making your decision. We'll be sure to pass your kind words on to Amber, who will be delighted to know that her helpful service contributed to such a positive experience.
Thank you again for taking the time to share your comments. We hope you enjoy wearing your new dress and look forward to welcoming you back to Jigsaw again soon.
Customer Experience Agent - Abigail
Superb customer service
Needed a dress for a wedding but feeling very insecure about my choices! It was also very hot. Chantal in the Bellevue Road shop was so helpful to me, picking out options, talking me through sizes, helping with buttons and positioning fans. I’d been dreading the pressure of needing to find something and Chantal was kind and reassuring throughout. Felt like having my own personal shopper for the morning. To top it all she raced down the road to deliver me the sunglasses I’d left behind in the changing room. Superb customer service all round, and I’m even looking forward to wearing the dress!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Hi Clea,
Thank you so much for taking the time to share such a lovely review.
We're absolutely delighted to hear about your experience with Chantal in our Bellevue Road store. Finding the perfect outfit for a special occasion can sometimes feel overwhelming, so it's wonderful to know that Chantal made the experience feel relaxed, enjoyable, and supportive.
We'll be sure to pass on your kind words to her. From helping you find the right styles and sizes to making sure you were comfortable in the heat and even running after you with your forgotten sunglasses, she truly went above and beyond. We're so pleased she made such a positive difference to your visit.
We're thrilled that you found a dress you feel excited to wear, and we hope you have a fantastic time at the wedding.
Thank you again for your wonderful feedback. We look forward to welcoming you back to Jigsaw again soon.
Customer Experience Agent - Abigail
Online order - awful experience
I was trying to order one specific pair of trousers three times. Twice my order was cancelled, once I received the size which I haven’t ordered. On the top of that, I have to pay postage cost for the wrongly sent item. Absolutely awful experience.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Anna,
Thank you for taking the time to share your feedback. I'm very sorry to hear about your experience.
I completely understand how disappointing it must have been to have two orders cancelled and then receive the incorrect size on your third order. While we do everything we can to fulfil every order, occasionally stock availability can change during processing.
I'm very sorry that we sent you the wrong item.
All of our returns are free via Reveni, our online returns partner. If you've had to pay to return the incorrect item, please get in touch with our Customer Experience team and provide your order number. We'll be happy to look into this for you and arrange a refund of the delivery charge.
We'd really appreciate the opportunity to investigate this further and help put things right.
Kind Regards,
Meg
Jigsaw Customer Experience
Five Star service in Edinburgh.
Visited the lovely Jigsaw boutique in Edinburgh.
It’s a beautiful shop with the collections well displayed.
What made the visit extra special was the first rate customer service from manager June and stylist, Ina, whose expert advice and guidance enabled me to find the perfect dress!
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Jane,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that you enjoyed your visit to our Edinburgh boutique and that you found the store beautiful and our collections well displayed.
It's especially wonderful to hear that June and Ina made your experience so memorable. We'll be sure to pass on your kind words to them and their manager. I'm sure they'll be thrilled to know that their expert advice and attentive service helped you find the perfect dress.
Thank you again for your thoughtful comments. We truly appreciate your support and hope to welcome you back to our Edinburgh boutique again soon.
Customer Experience Care Agent - Abigail
Had the most amazing experience at…
Had the most amazing experience at Edinburgh branch, Nataliia was exceptionally helpful. Thank you !
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Mrs Hutchison,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that you had such an amazing experience in our Edinburgh branch and that Nataliia provided such exceptional service. I'll be sure to pass your kind comments on to her and the store manager, they'll be thrilled to hear how much her help was appreciated.
Thank you again for your kind words. We really appreciate your support and look forward to welcoming you back to the Edinburgh store again soon.
Customer Experience Agent - Abigail
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