Once again I am still waiting on a refund from Jigsaw for £269.45 for items returned on 1st October ‘26 - Royal Mail confirmed delivery on 4th October ‘26. An automated response to my email absolutely... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing shopping experience at Jigsaw Market Harborough this morning. A warm welcome as soon as I walked in and lots of help finding items and sizes. Great guidance and advice in a non pushy way. I ha... Se mere
Virksomheden har svaret
I had a great experience at Jigsaw Milton Keynes thanks to Irina. She took the time to really understand what I was looking for and made sure I found the right dress. Her honest, helpful advice was so... Se mere
Virksomheden har svaret
I purchased Jigsaw jeans, and after wearing them just once, the fabric transferred dark dye onto my suede trainers, leaving noticeable stains. I am extremely disappointed with the quality. For... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street. Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets. 50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.
Kontaktoplysninger
Kew Studios, 159 Mortlake Road, TW9 4AW, Kew, Storbritannien
- enquiries@jigsaw-uk.co.uk
- www.jigsaw-online.com
3,1
Middel
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cheshire Oaks
Visited the Cheshire Oaks outlet yesterday to look for a summer wedding outfit. Clothes shopping is not my thing, but Debbie was wonderful, giving advice and confidence to make my purchase. No sales patter, just genuine help. Ended up with a beautiful dress and at a very good price. Excellent!
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Hello there,
Thank you for sharing your lovely feedback!
We are delighted to hear that you had such a positive experience at our Cheshire Oaks outlet, particularly when looking for an outfit for a summer wedding.
It is wonderful to hear that Debbie was able to offer such helpful and considered advice, giving you the confidence to find something you felt really happy with. We are especially pleased that her approach was genuine and relaxed, with no pressure or sales patter.
Your comment about Debbie being wonderful is very sweet, and we will be sure to share your kind words with her. We are certain she will be delighted to know that she helped make your visit such an enjoyable one and that you left with a beautiful dress at a very good price.
Thank you again for taking the time to share your experience. We hope you have a wonderful time at the wedding and look forward to welcoming you back to Jigsaw in the future.
Kind regards,
Meg
Customer Experience Agent
I was let down by Royal Mail collection…
I was let down by Royal Mail collection of a return and felt very disappointed. via the Jigsaw email customer service address I got really good support with a full refund, no questions asked.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Lou,
Thank you very much for taking the time to leave us such lovely feedback. We’re really sorry to hear that you were let down by Royal Mail when arranging your return, but we’re delighted that our Online Customer Experience team were able to step in and help resolve this for you.
We’re especially pleased to hear that Meg was able to provide the support you needed and arrange your full refund without any further hassle.
We’ll be sure to share your kind words with Meg, as we know how much our team appreciates hearing when they’ve made a positive difference.
Thank you again for your patience and for giving us the opportunity to put things right. We really hope to welcome you back to Jigsaw again soon.
Kind regards,
The Customer Experience Team
Called in to the Harrogate store whilst…
Called in to the Harrogate store whilst on holiday here, to return an item I had purchased in another store elsewhere in the UK. When we told the ladies we were only visiting the area they couldn’t have been more helpful and suggested various places we might like to visit during our stay. The store itself was extremely welcoming (and cooler than outside!) with beautiful stock. All the ladies were extremely welcoming. Will definitely return!
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that our Harrogate team made you feel so welcome during your visit – and even shared some recommendations for your holiday!
We’ll be sure to pass your kind words on to the team, who will be thrilled to hear them.
We hope you had a fantastic time in Harrogate and look forward to welcoming you back on your next visit!
Best wishes,
James
Customer Experience Manager
late refund
I had an issue with a late refund , only part was refunded. I filled in 2 of their tickets and got no response . I eventually got through to Aby on whatsapp, Aby was able to trace the issue and resolve it effectively and politely. I am happy with how it was handled by Aby and cannot fault her customer service, however had I not been so diligent in checking my accounts and refunds it could easily gone amiss. Jigsaw need to make sure that there returns and refunds process is more reliable and customer focused. That is why this time I can only give a 3*
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Thank you for taking the time to share your feedback. We’re pleased to hear that Aby was able to trace the issue and resolve it for you promptly and politely, and we’ll be sure to pass on your kind comments to her.
We’re very sorry, however, that you experienced a delay with your refund and had difficulty getting a response through our support tickets. We completely understand your frustration, and we appreciate you highlighting the importance of a reliable and customer-focused returns and refunds process.
Your feedback has been noted and will be shared with the relevant teams as we continue to improve our service. Thank you again for your patience and for bringing this to our attention.
Customer Experience Agent
Very disappointing experience
Very disappointing experience. Returned an item as per their returns label & post office partner receipt. 16th July last. Can't get any proper response other AI which seems to going round in a loop & not escalating the issue. Very poor customer service & frustrating
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Theresa,
We are very sorry to hear about your experience and completely understand your frustration, particularly as you returned your item on 16 July and have not received a clear update.
We apologize that you have had to repeatedly chase us and that your previous interactions have not provided the support or resolution you expected. This is certainly not the level of customer service we aim to provide.
We would like to look into this for you and ensure your return is properly investigated and escalated with our Customer Experience team. Please send us your order number and proof of postage via direct message so we can locate your return and assist you further.
We sincerely apologize again for the inconvenience and frustration caused.
Customer Experience Agent
A Wonderful Shopping Experience at Jigsaw Richmond
I really enjoyed my experience at the Jigsaw store on George Street in Richmond. There was a great selection of dresses to choose from, and I eventually found the perfect black dress for me.
The consultant who helped me was absolutely lovely. She was genuinely interested in helping me find a dress that suited me and really cared about making sure I felt happy and confident with my choice.
The whole experience was very pleasant, and we left the store in a really good mood. The customer service was excellent and of a very high standard. Thank you for such a lovely shopping experience!
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Customer,
Thank you for taking the time to share your lovely feedback about your visit to our Richmond boutique!
We are delighted to hear that you enjoyed your shopping experience and found the perfect black dress. It is especially wonderful to hear that our team member took the time to help you find something you felt happy and confident in.
We know how important it is to feel comfortable with your choice, and it is lovely to hear that you left our store feeling so positive about your experience.
Your kind words about our team mean a great deal, and we will be sure to pass your feedback on to our Richmond team.
Thank you again for choosing Jigsaw, and we hope you enjoy wearing your new dress.
Kind regards,
Meg
Customer Experience Agent
We had a lovely experience in Windsor
We had a lovely experience in Windsor. Our salesperson, Charlotte, was utterly delightful, helpful and made our shop exceptional. We were very pleased with our purchases and couldn’t recommend this branch of Jigsaw more highly.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Suzy,
Thank you so much for your lovely review!
We’re delighted to hear that you had such a wonderful experience in our Windsor store. It’s especially lovely to hear your kind words about Charlotte we’ll be sure to share your feedback with her and the wider team.
We’re so pleased you enjoyed your shopping experience and are happy with your purchases. Thank you for recommending our Windsor branch, and we hope to welcome you back again soon!
Customer Experience Agent
I ordered a cardigan in the sale
I ordered a cardigan in the sale . I paid for express delivery and it did not arrive according to their criteria for express delivery. I contacted customer service and I am still waiting for a reply. It is highly frustrating and very impersonal that you cannot speak to someone to resolve issues.
I will not be buying on online again . The company needs to review its customer service or lack of it.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Heather,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with your delivery and that you have been waiting for a response from our Customer Experience team.
We would like to look into this for you. We have requested some further information through Trustpilot so that we can locate your order and look into what has happened. Unfortunately, we have not been able to find a previous enquiry under your name in our system.
If you are able to, please provide the requested details through Trustpilot. Alternatively, you can raise a new ticket with our Customer Experience team, and we will be happy to investigate this for you as a priority.
We are sorry again for the frustration this has caused and hope we can have the opportunity to put this right for you.
Kind regards,
Meg
Customer Experience Agent
Elenir went above and beyond to help me…
Elenir went above and beyond to help me me find what I need. I love Jigsaw’s items and customer service.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Mariana,
Thank you so much for your lovely review!
We’re delighted to hear that Elenir went above and beyond to help you find exactly what you were looking for. We’ll be sure to share your kind feedback with her.
It’s wonderful to hear how much you love Jigsaw and our customer service. We really appreciate your support and hope to welcome you back again soon!
Customer Experience Agent
There were problems with some refunds…
There were problems with some refunds from previous orders but these were sorted out without delay.
Jigsaw is a great company
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Diamond,
Thank you very much for taking the time to share your experience with us!
We are very pleased to hear that, although you experienced some issues with refunds from previous orders, our Online Customer Experience team was able to look into these for you and get everything resolved without delay.
It is wonderful to hear that you were happy with the support you received and that your experience has left you with such positive feelings towards Jigsaw. We really appreciate your kind words, and we will be sure to share your feedback with the team.
Thank you again for your continued support and for choosing Jigsaw! We hope to welcome you back soon.
Kind regards,
Meg
Customer Experience Agent
Beware Refunds process…..
Online orders- I bought quite a lot online, it took a week to reach store pick up. I kept half and returned half. Had notification of returns safe arrival a week ago. No refund to date and I see they now say 14 WORKING days?! So nearly 3 weeks? As the money was debited a week before their arrival that will make nearly a month minimum before you can start to chase a refund in this day and age?! It has put me right off ordering with Jigsaw again
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Sarah,
Thank you for taking the time to share your experience. We are sorry to hear that the time taken to receive your refund has left you feeling disappointed.
We just wanted to clarify that our current refund timeframe is up to 8 working days from the date your return is received. We recently updated this timeframe following feedback from our customers, so we’re sorry if you have seen the previous 14-working-day information.
We completely appreciate that waiting for a refund can be frustrating, and we’re grateful for your patience and feedback.
We’ll continue to review our processes to make the experience as smooth as possible for our customers. If you’d like us to look into the status of your individual refund, please feel free to raise a ticket with our Customer Experience team, and we’ll be happy to take a look for you.
Kind regards,
Meg
Customer Experience Agent
Great service from Anita and Sadie in Windsor
I visited the Windsor store in mid July and despite it being very crowded, was given great service by Anita and Sadie who went back and forth to the stock room without compliant looking for items in my size. I came away with lots of lovely purchases.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Karen,
Thank you so much for taking the time to share your lovely feedback!
We're delighted to hear you had such a positive experience in our Windsor store, even during a busy period. Anita and Sadie will be thrilled to know their helpfulness and dedication made such a difference to your visit. We'll be sure to pass on your kind words to them.
It's wonderful to hear you found so many lovely purchases, and we hope you enjoy wearing them. We look forward to welcoming you back again soon!
Customer Care Experience Agent - Abigail
First of all it took ten days to get a…
First of all it took ten days to get a returns label, then over a month for a refund after having to ask pay pal to step in. Customer service is awful. Late response to emails when trying to get support.
Update following Jigsaw reply
Thank you for the apology however I can’t accept it as I don’t feel it’s genuine. I posted my concerns on your Facebook advert last weekend however no one reached out to me to apologise or review situation and my post was just deleted. Clearly no one was sorry or concerned then!
Going through your many negative feedback in regard to returns policy the move to your warehouse in March was cited as a reason for problems. I was told in August the same thing - this is a long time to offer this as an explanation!
Finally, many others have commented on Trustpilot with similar issues and received apologies, however the issues continue. Actions speak louder than words and actions have clearly been ineffective.
I worry that future customers will have the same anxious, unpleasant experience as I have had.
Shabby experience from what I thought was a high end company. Clearly can’t cope with customers effectively.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear R Whyte,
Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience.
We sincerely apologise for the delays you encountered in receiving your returns label and refund, as well as the slow responses from our Customer Care team. We completely understand how frustrating this must have been, especially when you had to involve PayPal to help resolve the matter.
This is not the level of service we aim to provide, and your comments have been shared with the relevant teams as we continue to improve our processes and response times.
Thank you again for bringing this to our attention, and we're sorry that we let you down on this occasion.
Customer Care Experience Agent - Abigail
Genuine help
The genuine help I received from Aby on the Jigsaw chat was great. I needed to return a dress bought for a special occasion which had to be cancelled because I am ill. While the chat process was lengthy the outcome was help to return the item. Thank you, Aby
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Mrs Lister,
Thank you for taking the time to share your experience with us! We truly appreciate it.
We are delighted to hear that our Online Customer Experience Agent, Aby, was able to provide you with the support you needed and assist with arranging your return.
While we're sorry the process took longer than expected, it's wonderful to know that the outcome met your expectations. We will be sure to pass your kind comments on to Aby, who will be delighted to know their assistance made a positive difference.
We were also very sorry to read that your special occasion had to be cancelled due to illness. We sincerely hope you are recovering well and wish you all the very best.
Thank you once again for your thoughtful feedback, and we hope to have the opportunity to welcome you back to Jigsaw in the future.
Kind regards,
Meg
Customer Experience Agent
Appalling Returns Process
I ordered a few dresses online for a wedding, didn’t receive one saying now out of stock and eventually received the other one which I returned, arrived in a million creases, a still waiting on the refund over 2 weeks later. Appalling customer service, all chatbots giving standard answers. Will never order from this company again.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Susan,
Thank you for taking the time to share your experience, and I am truly sorry to hear how disappointing this has been.
I completely understand how frustrating it must have been to order dresses for a wedding, only for one to be cancelled due to being out of stock and for the other to arrive in a condition that was not up to the standard you rightly expected. I also appreciate how concerning it is to still be waiting for your refund after more than two weeks.
I sincerely apologise for the delays and for the frustration caused by not being able to receive the support you needed through our chatbot. This is certainly not the level of service we strive to provide.
If you could reply with your order number, I will personally look into your return and refund, provide you with an update as quickly as possible, and ensure any outstanding issues are resolved.
Thank you for bringing this to our attention. We appreciate your honest feedback, and I hope we can restore some of your confidence in Jigsaw.
Kind regards,
James
Customer Experience Manager
Outstanding customer service at Jigsaw Kingston
Had a lovely shopping experience at the Jigsaw shop in Kingston, London, where I bought two suits. The customer service was excellent. Melany was incredibly helpful, attentive and made the whole visit really enjoyable. Great selection too. Highly recommend!
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Hi Monica,
Thank you so much for your wonderful review! We're delighted to hear you had such a lovely shopping experience at our Kingston store and found the perfect two suits.
We'll be sure to pass your kind words on to Melany, who will be thrilled to know her helpful and attentive service made your visit so enjoyable. Your recommendation means a great deal to us, and we look forward to welcoming you back again soon.
Customer Experience Agent - Abigail
Aby from the Customer Service Team…
Aby from the Customer Service Team pulled out all the stops for me but unfortunately I had been passed from agent to agent by this point, waiting 48 hours for replies by email to not be able to process the refund still. I only wanted a refund for a pair of earrings and unfortunately it took me days to be able to process it as the online refund portal kept blocking the product. I understand that online returns are great but a phone line in addition, where you can speak to a customer service agent would be preferable. Aby was exceptional though - four stars to Aby but two stars for your overall Jigsaw refund process unfortunately.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Valued Customer,
Thank you for taking the time to leave your review.
I'm very sorry to hear about the difficulties you experienced when trying to process a return.
We are very pleased to hear that Aby from our online team was able to support you, and I'll be sure to pass your kind comments on to her. She will really appreciate your feedback.
We are also grateful for your comments about our returns process and the lack of a phone support option. Customer feedback like yours is invaluable, and we'll ensure it's shared with the relevant teams as we continue to improve our customer experience journey.
Thank you again for your honest feedback, and we hope we'll have the opportunity to provide you with a much smoother experience in the future.
Kind regards,
Meg - Customer Experience Agent
Marlborough is a lovely shop with very…
Marlborough is a lovely shop with very helpful staff. They helped me find extra items that complemented what I’d selected. Great styles.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Jane,
Thank you very much for your wonderful review!
I am delighted to hear that you had such a positive experience in our Marlborough boutique. It's great to know the team were able to help you find pieces that complemented your selection, and that you enjoyed our latest styles.
I'll be sure to share your kind feedback with the Marlborough team, they'll be thrilled to hear it. I have also requested additional information if there is anybody from the team that you want to mention specifically.
We look forward to welcoming you back again soon!
Kind regrds,
Meg - Customer Experience Agent
Absolutely amazing service from Carol
Absolutely amazing service from Carol
And Heidi ,
Couldn’t do enough for us and such lovely ladies
We Will be back
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Sarah,
Thank you very much for your wonderful review.
We're delighted to hear that Carol and Heidi provided you with such amazing service. It's lovely to know they made your visit enjoyable and we'll be sure to pass on your kind words.
If you would be happy to let us know which Jigsaw boutique you visited, we'd love to ensure that Carol and Heidi, along with their store team, receive the recognition they deserve.
I have requested additional information if you wish to share this.
We look forward to welcoming you back again soon!
Kind regards,
Meg - Customer Experience Agent
I shopped at the Harrogate store and…
I shopped at the Harrogate store and was served by a lovely lady called Sylvia,she was the most pleasant assistant I've come across in a long time. Infact all the team who I spoke to instore that day were an absolute delight! Nothing was too much trouble for them. They also gave me great advice on putting an outfit together.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Liz,
Thank you very much for taking the time to leave your lovely review.
We're absolutely delighted to hear about your experience at our Harrogate boutique!
It's wonderful to know that Sylvia, along with the rest of the team, made your visit so enjoyable and took the time to help you find the perfect outfit. Providing thoughtful, personal service is something we pride ourselves on, so it's fantastic to hear that this was reflected in your visit.
I'll make sure your kind words are shared with Sylvia and the Harrogate team – they'll be delighted to know they made such a positive impression.
We truly appreciate your support and look forward to welcoming you back to Jigsaw again soon. ✨
Kind regards,
Meg - Customer Experience Agent
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.