Jigsaw Anmeldelser 

After sales online customer service non existent.
I had a problem in August where several of the items in my order were marked as unsent. I informed you of this by email on 28/8/26.
I received a reply from Raphaella on 4/9/26 which said :
If you have already contacted us, there is no need to get in touch again. Your query is safely in our queue, and we will respond as soon as we reach it. Contacting us again may create additional enquiries and could result in further delays. Thank you for your patience and understanding while our team works hard to support every customer as quickly as possible.

I then received a survey by email, asking for feedback on how my query had been dealt with! I contacted you again but still nothing. I have submitted a complaint through Resolver but have not had a personal response only automated messages.
I note that so many people have had a similar experience. Is this business in financial difficulty? Is that why you are not dealing with queries and holding on to refunds? I think that after nearly 7 weeks of me trying to make contact with you that this is a matter for Trading Standards. A company needs to be contactable and responsive to their customers.
Order 1364307JIG

Very helpful customer service from Cheyenne who was quickly able to resolve my query.

I never thought I would be writing a review like this. I visit the UK every year and go shopping at Jigsaw as it is my favourit store and love the clothes. I also shop online when I am back in Canada. I have shopped online many times and never had a problem. Then what happens? I send for an item and it doesn't get delivered. I contacted Jigsaw Customer Service and considering Jigsaw is a reputable company I am shocked that no-one seems to be taking this matter seriously. It doesn't matter how many items we order or how much we spend but we shouldn't be fobbed off. I can no longer order online because I have lost my trust in Jigsaw.

I had a great experience at Jigsaw Milton Keynes thanks to Irina. She took the time to really understand what I was looking for and made sure I found the right dress. Her honest, helpful advice was so appreciated, and I left feeling happy, confident and really pleased with my purchase. Thank you so much, Irina, for your fantastic service!

Paid next delivery

1 item showed up not the 2 I ordered no contact available on phone on on whats app with a robot what an awful way to run a company and no-one to help

I have been trying to contact Jigsaw for over 2 months in relation to a high value credit note that I have been unable to spend online (functionality unavailable) or in the store for coming up on 12 months. Online customer services/whatsapp/email is a sham, head office do not answer the phone and there is no published email contact addresses or complaints process. My only left option now is a formal letter of complaint (in writing) to the Managing Director Tikki Godley and if required up the corporate holding company chain. What a terrible way to treat customers.

** as requested the relevant ticket number raised today is 1604130.

** grateful if you could please make contact on the above, I have also sent a letter in writing. Thank you

This is the second time I have returned items to jigsaw and not had a refund. I have had to chase up via a useless online messaging system which they take 10-14 days to respond. By this time it’s almost a month before return of payment. This is unacceptable and to be honest not the old jigsaw I knew. I used to spend a lot of money with them I will now avoid them. It does not help that jigsaw in Winchester is not up and running properly. Judging by the reviews other customers are experiencing the same issues. Jigsaw needs to take note otherwise they will loose their customer base. They have certainly lost mine from now

Although I appreciate that staff need to be vigilant regarding shoplifting, it would be nice if this was conducted with discretion and with the caveat that your judgement may be incorrect. I was very obviously referred to by a woman at the tills and intercepted at the dressing rooms despite trying to make it as transparent as possible what I was taking in with me. Stopped me spending money in store and left feeling self-conscious and quite cross to be honest.

I was in Harrogate store. Lady called Inci was so helpful. I’ll be going back again there.

I ordered a suede jacket almost 2 weeks ago - quite expensive.
Was supposed to be delivered by InPost - still not arrived & tracking stopped.
Tried contacting Jigsaw a number of ways - submission of form, whatsapp & email.
No body has come back to me - i buy a lot from Jigsaw - but certainly will not be ordering online again - non existent customer service!!

Ordered on 23 August, I received the order confirmation email and payment was taken. Since then, absolute radio silence.
Messaged Customer Experience via the website in mid-September and received a standardised response stating delays were being experienced and advising not to message about the matter again to avoid creating duplicate requests. Nothing since.
There is absolutely no way to communicate with a living being to resolve the matter.
Totally frustrated and beyond disappointed.

What a joy to be able to walk into a Jigsaw store and be looked after by excellent staff. On this occasion, I went shopping at Jigsaw in The Strand London. Scarlett approached me, as I entered, and was friendly, professional and creative in her suggestions for my autumn wardrobe. Nothing was too much trouble for Scarlett and I left with an updated look, which was easy to wear and flattering. A.S.

Although my purchase wasn’t quite what I had hoped for and I returned it, my refund was languishing somewhere, but when I contacted customer services it was handled with very promptly and the refund received very quickly.

Really disappointing customer service, particularly when their clothes are premium price-wise! I am still waiting for a refund for an item I bought in May and I shouldn't be having to chase it with so many emails. "James" always replies within a few days saying they're very busy due to x/there's been a problem with y which is holding up replies, etc but then I never get a proper resolution.

THIS IS STILL NOT RESOLVED – CASES 1562538 & 1571336 – MONTHS OF BEING UNABLE TO USE MY OWN MONEY
I am posting again because, unbelievably, this is STILL unresolved. Jigsaw appears capable of responding to Trustpilot reviews, while direct attempts to get meaningful customer service simply go nowhere.
For reference, my previous Jigsaw cases are 1562538 and 1571336. This is NOT a new enquiry. Please look at the history of those cases rather than sending me another generic response.
My £128 replacement gift card was issued on 28 October 2024 following returned order 997112JIG. It is supposed to be usable online, in store or by phone and expires on 28 October 2026.
I first reported the online problem in January. On 17 February, James, Customer Experience Manager, confirmed under case 1562538 that Jigsaw’s gift-card payment facility was unavailable. I asked for the balance to be converted into something I could actually use online. That was refused, but I was assured the case would remain open and the problem would be monitored.
Instead, I spent the following months chasing it. There were attempted automatic closures despite my replies, another case number, 1571336, and on 31 March James again acknowledged the delay. Still no actual solution.
In September I tried AGAIN. I put together an order worth around £153, only to receive “GIFT CARDS ARE CURRENTLY UNAVAILABLE” at checkout. The online chat was useless. I phoned. I emailed screenshots of my basket, the error and the non-functioning chat.
I was then told that Kensington might be able to process the order, but I would have to collect it from the store within a week. I LIVE ABROAD. That is not a solution to a problem caused by Jigsaw’s own systems.
Now I have received yet another generic response explaining that Jigsaw has experienced a “technical issue” with its stock systems, that response times are longer than normal, and actually asking customers NOT to contact them again because it may create further delays.
This has been going on since JANUARY. Cases 1562538 and 1571336 already document the history. I should not have to keep starting again because Jigsaw cannot keep track of its own customer-service cases.
I do not want another apology, another case number, another automated response or another impractical workaround.
I want ONE simple resolution:
Convert the full balance of my existing gift card into a voucher/code that WORKS ONLINE and give it sufficient validity for me to use it.
That is all I have been asking for. I simply want to spend the money Jigsaw already owes me, place one final order and never have to deal with this company again.
Jigsaw, please stop passing this around, read cases 1562538 and 1571336, and actually resolve it.

Fantastic customer service at the Nottingham store yesterday. Natasha was so friendly and helpful. She helped me make up my mind on the camel cardigan that she was also wearing. Will certainly be back. 10/10 Nottingham store.

Was given great assistance by Amy in Oxford shop today. She was so helpful in choosing a dress for a wedding for me and found me two that were perfect so bought both of them. She gave wonderful service.
Ps - used my husband's TP account if you were wondering about the name

Fabulous experience at the Jigsaw store in Market Harborough as always! Sarah was lovely and very attentive, she helped me chose the right size for the jacket and jumper I had my eyes on. Thank you so much xx

Amazing shopping experience at Jigsaw Market Harborough this morning. A warm welcome as soon as I walked in and lots of help finding items and sizes. Great guidance and advice in a non pushy way. I hate clothes shopping - but absolutely loved shopping here. Delighted with my beautiful new coat and clothes. Thank you Sarah, you are a star!! Will be back

Made an online order, advised it was dispatched over 11 days ago and still awaiting the tracking details. )Delivery was advised of 2-4 days on order)
Tried to contact on all suggested means of communication of their website and all lines are falling on deaf ears! Terrible customer service. No phone number, no WhatsApp available, no response to enquiry email (specifically states 48 hrs response)