I ordered a suede jacket almost 2 weeks ago - quite expensive. Was supposed to be delivered by InPost - still not arrived & tracking stopped. Tried contacting Jigsaw a number of ways - submission... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a great experience at Jigsaw Milton Keynes thanks to Irina. She took the time to really understand what I was looking for and made sure I found the right dress. Her honest, helpful advice was so... Se mere
I never thought I would be writing a review like this. I visit the UK every year and go shopping at Jigsaw as it is my favourit store and love the clothes. I also shop online when I am back in Canada.... Se mere
What a joy to be able to walk into a Jigsaw store and be looked after by excellent staff. On this occasion, I went shopping at Jigsaw in The Strand London. Scarlett approached me, as I entered, and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street. Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets. 50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.
Kontaktoplysninger
Kew Studios, 159 Mortlake Road, TW9 4AW, Kew, Storbritannien
- enquiries@jigsaw-uk.co.uk
- www.jigsaw-online.com
3,1
Middel
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Still waiting for refund 2 weeks in
Very dissatisfied
Return received 9th September. Still no refund. Website just says it’s being processed. This is unacceptable.
Courier also bad. Left in ‘safe place’ despite none specified. Was thrown over fence in pouring rain.
No response from customer service about any of the above. What is going on? Will steer clear for now.
Order no: 1369130JIG
I’ve brought a lot from jigsaw in the past with no problems eo
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Claire,
Thank you for your review, and I am very sorry to hear about your recent experience.
I completely understand your frustration, particularly as your return was received on 9th September and you are still waiting for your refund. I also appreciate how disappointing it must have been to have your parcel left in an unsuitable location and exposed to the weather.
Unfortunately, we have recently experienced some technical issues which have affected the processing of a number of returns and refunds. I appreciate that this is not the level of service you expect from Jigsaw, and I sincerely apologise for the delay and lack of communication.
I have looked into order 1369130JIG and can confirm that your return has been received by our warehouse. Your refund is currently being processed, and we are working hard to clear the backlog caused by these technical issues as quickly as possible.
As a valued customer who has shopped with us many times before, I am particularly sorry that this experience has let you down. We truly appreciate your loyalty and regret the inconvenience and frustration this has caused.
Thank you for your patience and understanding while we resolve this matter.
Abigail - Customer Experience Agent
Never buying from Jigsaw again
I’m still waiting for refunds. 3 pairs shorts, dress, 2 belts and cashmere T shirt. Nearly £500 worth. Numerous WhatsApp messages Email and last review on Trustpilot promised an urgent response over a week ago. Still no response. I’m going to contact my credit card company to intervene to retrieve my money. I suggest others waiting for refunds do the same!!
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Donna,
Thank you for your review. I am very sorry to hear about your experience and completely understand your frustration.
We appreciate that waiting for multiple refunds totalling nearly £500 is unacceptable, especially after contacting us through WhatsApp, email and Trustpilot without receiving the update you were expecting.
Unfortunately, we have recently experienced technical issues which have impacted some of our refund processing and response times. I sincerely apologise that this has affected your orders and that you have been left feeling ignored.
Please be assured that we are reviewing your case as a priority and working to ensure that the outstanding refunds for your returned items are processed as quickly as possible. We understand how disappointing this situation has been, particularly as you have made considerable efforts to contact us.
We are very sorry for the inconvenience and frustration caused and appreciate your patience while we work to resolve this matter.
Abigail - Customer Experience Agent
Awful customer service
Awful customer service! Jigsaw, you should be ashamed!
I’ve been waiting for a refund now for weeks. I’ve always been a loyal customer and have shopped online as Jigsaw sadly closed in Newcastle a number of years ago now. I’ve sent emails asking where my refund is and have just had a generic reply saying customer services are busy and they’ll get back to me!!! Still waiting… if this is your level of customer service, I’m afraid your business will go under! No care or attention and cannot compete with other reputable clothes shops where customer service is exemplary. I’ll not be ordering online again. So disappointing Jigsaw. Hope my money is refunded soon!
1356643JIG
21. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Julie,
Thank you for your review, and I am very sorry to hear about your experience.
I completely understand your frustration, particularly as a loyal Jigsaw customer who has been waiting several weeks for a refund and has made multiple attempts to contact us without receiving the update you were expecting.
Unfortunately, we have recently experienced technical issues which have impacted some of our refund processing and response times. While this is not an excuse, I appreciate how disappointing and frustrating it must be to be left waiting for both your refund and a meaningful response.
Please be assured that we are working hard to resolve the backlog and process outstanding refunds as quickly as possible. We sincerely apologise for the delay, the lack of communication, and for falling short of the level of service you have come to expect from us.
We truly value your loyalty and are very sorry that this experience has left you feeling let down. Thank you for your patience while we work to put this right.
Abigail - Customer Experience Agent
ABSOLUTELY OUTRAGEOUS GOT CHARGED £115…
ABSOLUTELY OUTRAGEOUS GOT CHARGED £115 and WAS TOLD ONLY ORDERED 2BLACK VESTS,DISGUSTING CUSTOMER CARE DONT REPLY.
ORDER NUMBER 1375603JIG
I WANT MY REFUND ISSUED AS I NEED TO PURCHASE ANOTHER VEST OR BETTER STILL SEND IT OUT TO ME,BUT AS CUSTOMER CARE DONT REPLY I MAY HAVE TO GO THROUGH BANK OUTRAGEOUSLY TERRIBLE FIRST EXPERIENCE WITH THIS COMPANY!
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Marilyn,
Thank you for your review, and please accept our sincere apologies for the experience you have had.
We completely understand how upsetting and frustrating this situation must be, particularly as this was your first experience shopping with Jigsaw. We are very sorry that you were charged £115 and have not received the level of communication or service you expected from us.
We have reviewed order 1375603JIG and appreciate your concerns regarding the missing item and the delay in resolving this matter. Please be assured that we are investigating this as a priority and will ensure that the appropriate resolution is arranged as quickly as possible.
We apologise for the lack of response you have received and understand why you feel disappointed. This is not the standard of service we aim to provide.
Thank you for bringing this to our attention, and once again, we are very sorry for the inconvenience and frustration caused
Abigail - Customer Experience Agent
Awful Customer Service
It’s been impossible to get through to customer service, which seems to be non-existent. There’s no phone number or live chat, and I haven’t received any response to my emails or WhatsApp messages.
I’ve been trying to contact them for the past couple of days and the lack of communication is extremely frustrating. I would really appreciate it if someone could get back to me as soon as possible.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Thank you for your review, and I am very sorry to hear about your experience.
I completely understand how frustrating it must be to have been unable to reach our Customer Service team and to feel that your emails and WhatsApp messages have gone unanswered.
Unfortunately, we have recently experienced technical issues which have impacted our response times and our ability to assist customers as quickly as we would normally expect. We appreciate that this has caused considerable inconvenience and frustration, and we sincerely apologise.
Please be assured that our team is working hard to respond to all outstanding enquiries as quickly as possible. We value your feedback and are sorry that we have fallen short of the level of service you should expect from Jigsaw.
Thank you for your patience and understanding while we work through the backlog. We will be in touch as soon as possible regarding your enquiry.
Abigail - Customer Experience Agent
Oder No1368585JIG
Oder No1368585JIG
I ordered 4 dresses on 30th August 2026.
On 3rd September only 3 items arrived. Eventually after several emailed Jigsaw confirmed that the missing item was out of stock. I received the refund on 10th September!
I returned two items from the same order on 3rd September, however as of 17th September I still haven't received my refund of £137.60, despite emails from Jigsaw that the return was delivered on 5th September.
Appalling customer service, unable to speak to anyone. Whatsapp messages not acknowledged, even though read. Emails take days to be responded to.
I certainly will not be shopping online with Jigsaw again.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Hazel,
Thank you for your review, and I am very sorry to hear about your recent experience.
I completely understand your frustration. After receiving only three of the four dresses from order 1368585JIG, being advised that one item was out of stock, and then having to wait for a refund on your returned items, I appreciate why you feel let down.
Unfortunately, we have recently experienced technical issues which have impacted some of our return processing and customer service response times. While I can see that your return was delivered to our warehouse on 5th September, I sincerely apologise that your refund for the returned items has not yet been completed and that you have had difficulty obtaining an update.
I also understand your disappointment with the lack of communication through email and WhatsApp. This is not the standard of service we aim to provide, and I am sorry that your messages have not been responded to as promptly as they should have been.
Please be assured that your refund is being processed, and we are working hard to resolve all outstanding cases as quickly as possible. We truly appreciate your patience and regret that this experience has overshadowed your previous shopping experience with us.
Abigail - Customer Experience Agent
Five star service from Mel
Five star service from Mel. She couldn’t have been more helpful. Thank you so much
20. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Aileen,
Thank you for taking the time to leave us a review.
We're delighted to hear that Mel provided such excellent service. We'll be sure to share your kind feedback with her, and we're pleased she was able to make your experience such a positive one.
We hope to welcome you back to Jigsaw again soon.
Kind regards,
Meg
Customer Experience Agent
Genuinely helpful
Genuinely helpful, courteous and friendly. The lady went out of her way to help with suggestions and explaining stock options. She even put a bottle of mini cold drink in with the shopping ehich was so random and lovely. Nice store, friendly and excellent service.
19. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Hello there,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you received such helpful, courteous and friendly service. It's wonderful to know that our team member took the time to offer advice and explain the available stock options, and we're especially pleased that the unexpected cold drink added a little extra touch to your visit.
Thank you for your kind words. We look forward to welcoming you back to Jigsaw soon.
Kind regards,
Meg
Customer Experience Agent
Awful customer service
I will keep making reviews until somebody contacts me to tell me what’s happening with my refund!??? Order 1369358JIG
It’s really unfair that you don’t process orders as promised and even worse that you don’t communicate with your customers.
I would never buy online again from you afraid. Shocking
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Eiri,
Thank you for your review, and I am very sorry for the frustration and disappointment this situation has caused.
I completely understand your concerns regarding the delay with the refund for order 1369358JIG and the lack of communication you have received. We appreciate that this is not the experience you expected when shopping with Jigsaw.
Unfortunately, we have recently experienced technical issues which have impacted some of our refund processing and customer service response times. We sincerely apologise for the delay and for not keeping you updated on the status of your refund.
Please be assured that we are reviewing your case and working to process outstanding refunds as quickly as possible. We understand how important clear communication is, and we are sorry that we have fallen short on this occasion.
Thank you for your patience while we work to resolve this matter. We genuinely value your feedback and apologise again for the inconvenience caused.
Abigail - Customer Experience Agent
I purchased 2 items from a store in…
I purchased 2 items from a store in London. I wanted to return 1 of the items. The only way to do this is by visiting a store which would mean a 3hr round trip. When I asked for an alternative solution I was met with radio silence! In all honesty this is the worst customer service I have ever received.
The items will be returned and I will never use this store online or otherwise again.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Karen,
Thank you for your review, and I am very sorry to hear about your experience.
I completely understand your frustration. Having purchased the items in good faith and then discovering that returning them would require a three-hour round trip is understandably disappointing, particularly when you were seeking an alternative solution and felt that your requests went unanswered.
We sincerely apologise for the lack of communication you experienced. This is not the level of service we aim to provide, and we appreciate how frustrating it must have been to feel that your concerns were not being addressed.
We value your feedback and are sorry that this experience has left you with such a negative impression of Jigsaw. Please accept our apologies for the inconvenience and disappointment caused.
Abigail - Customer Experience Agent
customer service non existent awful to try and contact
Ordered three dresses they weren't suitable. sent them back over three weeks ago with royal mail tracking they received them on the 30th August 2026. still no refund. I have emailed their customer experience and used what's app still no reply. There is absolutely no way of connecting live chat as that doesn't exist.
They have over £100 of my money and i want it back.
Would i shop with Jigsaw again NO, would i recommend NO! awful company to deal with
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Mrs Jenkins,
Thank you for your review, and I am very sorry to hear about your experience.
I completely understand your frustration. Having returned three dresses over three weeks ago, with Royal Mail tracking confirming delivery on 30th August 2026, it is understandably concerning that you are still waiting for your refund and have been unable to obtain an update despite contacting us via email and WhatsApp.
Unfortunately, we have recently experienced technical issues which have impacted some of our return processing and customer service response times. We sincerely apologise for the delay and for the lack of communication you have received.
We appreciate that having over £100 tied up in an outstanding refund is unacceptable, and we are very sorry for the inconvenience and disappointment this has caused. Please be assured that we are working through all affected returns as quickly as possible and are prioritizing outstanding refund cases.
We regret that this experience has left you feeling unable to shop with us again and apologise that we have fallen short of the standard of service you should expect from Jigsaw.
Abigail - Customer Experience Agent
Excellent customer experience
I popped into Jigsaw in Harrogate yesterday to get a couple of things for my holiday. I cannot thank the Harrogate team enough, especially Sylvia, for the welcome and assistance in putting together a lovely capsule wardrobe of items for my trip, absolutely love everything I bought!!
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Christine,
Thank you for taking the time to share your experience and for your loyalty to Jigsaw.
We're delighted to hear that Sylvia and the Harrogate team helped you put together a holiday wardrobe that you love. Providing a warm welcome and thoughtful styling advice is what we strive for, so your feedback will mean a great deal to the team.
We hope you have a wonderful holiday and enjoy wearing your new Jigsaw pieces. We look forward to welcoming you back soon.
Kind regards,
Meg
Customer Experience Agent
Appalling
Appalling. I’ve shopped at Jigsaw for 15 years. But I won’t be ordering anything again. I was given a £15 “goodwill gesture” after previous poor service. I was told it could only be applied to full price items, which is fine. I ordered 5 items. 2 full price. 3 in the sale. The £15 was applied across all 5 items at checkout. 2 of the sale items were out of stock and couldn’t even be fulfilled. 2 items were returned - 1 of those items was returned because it was defective. I kept one full price item. But I was not refunded the price of the sale items and defective item. The proportion of the goodwill gesture applied at checkout to these items was retained by Jigsaw. So I lost the majority of the £15 goodwill gesture I accepted after previous issues because of items Jigsaw couldn’t fulfil / went out of stock or were defective. The best bit - after raising the issue multiple times I was eventually offered £15 off my next order if I order something else and spend more money. And the biggest joke - I can use the code in accordance with the terms provided- which terms say the code can be applied against full price items only! And nothing for all these issues. Appalling customer service. There’s too many other better stores to order from than to put up with this. I won’t be buying anything else.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and completely understand why you feel so disappointed.
I appreciate how frustrating it must have been to accept a goodwill gesture following previous issues, only to find that some of the items in your order could not be fulfilled and that another item you received was defective. I can understand why you would expect not to be disadvantaged as a result of circumstances that were outside of your control.
I'm also sorry that our handling of your concerns left you feeling unheard. We never want a loyal customer of 15 years to feel that their concerns have not been properly addressed, and I recognize that the resolution offered did not meet your expectations.
Thank you for outlining the details so clearly. I have shared your feedback with the relevant team for review, as we take comments like yours very seriously and use them to improve both our processes and the service we provide.
Please accept our sincere apologies for the inconvenience and frustration caused. We genuinely value your long-standing custom and are sorry that on this occasion we have let you down.
Abigail - Customer Experience
Return/Refund
Returned item on 20th Aug, Jigsaw in receipt 24th, as of today 15th Sept and despite numerous emails, still no acknowledgement of receipt and/or refund. Copious automated replies but zero assistance and don’t bother with ‘chat’ or WhatsApp, they don’t respond!!! WORST customer service ever & that’s saying something .. total disregard for customer/follow up.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Thank you for taking the time to leave a review. We are very sorry to hear about your experience and completely understand your frustration.
I appreciate how disappointing it is to have returned your item on 20 August, with it showing as received on 24 August, and still not have received confirmation or your refund. We also understand that receiving automated responses without a clear resolution has only added to your disappointment.
This is not the level of service we aim to provide, and we sincerely apologise for the lack of communication and the delays you have experienced. Your feedback regarding our email, chat and WhatsApp support has been noted and will be shared with the relevant teams for review.
We are sorry that we have let you down on this occasion and appreciate you bringing this to our attention.
Abigail - Customer Experience
Lovely experience at the Harrogate shop
Had a great experience at the Harrogate store - I was in a rush and needed something specific, Inci was incredibly helpful, got me exactly what I needed (and something lovely I didn’t know I needed!) and both she and Carol were super friendly and made a stressful, rushed trip enjoyable. They were also great with my two year-old “helper” who wanted to drive his toy car around while I tried to shop. Thank you!
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Angela,
Thank you for taking the time to share your lovely feedback.
I am delighted to hear about your positive experience at our Harrogate store. It is wonderful to know that Inci was able to help you quickly find exactly what you needed, as well as introducing you to something special you may not otherwise have discovered.
I am also pleased to hear that both Inci and Carol made your visit enjoyable despite the time pressure, and that they helped turn what could have been a stressful shopping trip into a positive experience. It is especially lovely to hear that they made your two-year-old "helper" feel welcome too!
Thank you again for your kind words. I will ensure your feedback is shared with Inci, Carol and the Harrogate team, who I know will be delighted to receive your recognition.
Kind regards,
Abigail - Customer Experience
Wonderful service from Sylvia
Wonderful service from Sylvia, Carol and Susan in Harrogate. It is so refreshing to have a 5 star experience. Sylvia is very knowledgeable about the fabrics and tailoring of the garments. I very much appreciated that she knew and explained to me about the beautiful coat I bought. She obviously knows about textiles and tailoring, It was a pleasure to talk to her about fabrics. Carol and Susan took such good care of wrapping my coat beautifully. They were amazing. Also a glass of Prosecco was on hand. A truly elevated experience, and I have found my new favourite Store. Thank you to the Harrogate Store.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Mrs Read,
Thank you so much for taking the time to share your wonderful feedback.
I am absolutely delighted to hear about your experience at our Harrogate store. Sylvia, Carol and Susan will be thrilled to know that they made such a positive impression and helped make your visit so special.
It is particularly lovely to hear your comments about Sylvia's knowledge of fabrics and tailoring. We take great pride in our craftsmanship and product expertise, and it is wonderful to know that her passion and knowledge enhanced your experience and helped you find the perfect coat.
I am also pleased that Carol and Susan took such great care in beautifully wrapping your purchase and ensuring you felt well looked after throughout your visit. The team always strive to create a welcoming and memorable shopping experience, so it is fantastic to hear that you enjoyed every aspect of your time in store, right down to the glass of Prosecco.
Thank you again for your kind words. I will ensure your feedback is shared with Sylvia, Carol and Susan, who I know will be delighted to receive such recognition.
We are honored to have become your new favorited store and look forward to welcoming you back to Harrogate again soon.
Kind regards,
Abigail - Customer Service Team Jigsaw
Charming and helpful service from the Lewes branch of Jigsaw
I visited the Lewes branch of Jigsaw on spec hoping to find a light weight long-sleeved top for a late Summer holiday.
I was warmly greeted by Rachel and her colleague who went to a great deal of trouble to find something suitable.
With their help, I went away with an unusual print long-sleeved T shirt that is perfect.
I'm delighted. Thank you.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Alison,
Thank you for taking the time to share your feedback.
I am delighted to hear about the wonderful service you received at our Lewes store. Rachel and her colleague will be thrilled to know that their warm welcome and dedication in helping you find the perfect item made such a positive impression.
It is fantastic to hear that you found an unusual long-sleeved top that is perfect for your late summer holiday, and that the team took such great care in assisting you.
Thank you again for your kind words. I will ensure your feedback is shared with the Lewes team, who I know will be delighted to receive your recognition.
Kind regards,
Abigail - Customer Service Team
The never appearing order.
ordered for a cashmere sweater and a travel purse in the sale. Didn't hear anything for days. No dispatch notice or tracking.
I emailed and used the chat to enquire and the responses were generic and not specifically about my order. They also took 10 days to first respond which is too slow.
Took two weeks to find out the items were never in stock and then a refund.
Sad as I used to love Jigsaw.
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear E H,
Thank you for taking the time to share your feedback.
I’m truly sorry for the experience you’ve had with this order. I completely understand how disappointing it must have been to place an order for the cashmere sweater and travel purse, only to receive no dispatch information or tracking and then have to wait two weeks to find out that the items were not actually available.
I’m also very sorry that your previous enquiries received generic responses and that it took 10 days for you to receive a response. This is certainly not the level of service we aim to provide, and I appreciate how frustrating this must have been.
We sincerely apologise that we were unable to fulfil your order and that you were left waiting for a resolution. I completely understand your disappointment, particularly as you have been a long-standing customer and have previously loved shopping with Jigsaw.
Thank you again for your honest feedback. I will make sure your comments are shared with the relevant team, as we recognise there is learning for us from your experience.
Please accept our sincere apologies once again.
Abigail - Customer Experience Team
Needed to contact customer services
Needed to contact customer services, pleased I did.. very friendly & efficient, I was extremely quickly dealt with & my query resolved. Thank you
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear G Rogerson,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our Customer Experience Team friendly and efficient, and that we were able to resolve your query quickly.
We really appreciate you taking the time to share your experience with us. It’s wonderful to know we could help.
Thank you again for choosing Jigsaw, and we hope to welcome you back again soon
Abigail - Customer Experience Team
Jigsaw - an Ilkley gem!
As soon as I walk through the door of Jigsaw in Ilkley, I'm always met with friendly smiles and the most lovely, helpful assistants. The range of beautiful clothing is thoughtfully designed and with or without help (I really appreciate the help) it's easy to put together stylish outfits as there's so much choice and so many pieces work well together. I'm so glad that Ilkley has a fantastic Jigsaw!
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Jigsaw
Dear Enid,
Thank you so much for your wonderful review! It’s lovely to hear how much you enjoy visiting our Ilkley store and that our team always make you feel so welcome.
We’re delighted that you enjoy our collections and find it easy to create stylish outfits with our pieces. Your kind words about our team mean so much to us, and we’ll be sure to share your feedback with them.
We’re so pleased to be an Ilkley gem for you, and we look forward to welcoming you back again soon!
Abigail - Customer Experience Team
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