Jacamo Anmeldelser 

Terrible customer service. They are thieves that have both my parcel and my money. Out of nowhere they requested evri to return parcel to sender. I have paid for my parcel, next day delivery also. Customer service won’t help me at all. They won’t issue a refund and they have my parcel. I will have to pursue further action. I paid upfront but I would definitely not trust these scammers with any kind of financing or borrowing.

Been with Jacamo for years and today has been the worst experience. Paid for next day delivery and it turns up 3 days late, wish they didn’t use Evri. Customer service was not very good. Disappointed

Pay a lot of money for aftershave and they lost my parcel and just don't care!!!!!!
Keep telling me to wait 48 hours, and then no communication what so ever!!!!!
DON'T USE, THEY ARE A RUBBISH COMPANY!!!!
Customer service is shocking!!!!!!

A lot of negative reviews on here, so I thought it only fair to give a positive review having had a relatively seamless experience. Products good, delivery process via Evri worked as expected so all in all it was good.

If I had one criticism it would be that there wasn't a free or cheaper delivery option, but that's a small issue.

It was a great experience

Do not go anywhere near this company! Terrible, terrible, terrible.

This the second order i have made and again cancelled an item.What is wrong with them they obviously need to invest in a system like any other 2026 internet business. so this stops happening not happy at all.

Watch out for "Jacamo" it’s basically a trap. At first, it seems fine, but after buying more stuff from them, you realize all your payments are just covering interest. Super dodgy place. definitely avoid it!

I was pre-approved this afternoon, then approved after that. I then proceeded to make an order with £500 credit. At 6.30 tonight I received an email saying I'd been turned down due to something on my credit file? How can this even be possible if I was accepted a few hours earlier lol. If it was a hard search my credit report has been lowered! A good range of products but I've not had a great experience unfortunately.

AVOID. They use Evri and chatbots. Package seems to have evaporated over 2 weeks ago and am being bounced between the chatbot on the Jacamo website and their automated email system and Evri's chat bot and automated email system. Will probably have to accept I'm not going to get my package OR a refund. Honestly awful company and delivery partnership. Wish I'd read these reviews before ordering.

On Wednesday the 01/10/25 I placed an order for a 50 inches Toshiba TV, so on Monday the 06/10/25 i have received the TV after setting up the TV i realize that there is a problem with the item has there was error messages coming on the item and it keeps cutting in and out and then there was a blue screen and red screen split in half on the TV screen , then i have call Jacamo and explain to them what is wrong and they have been giving me the run around almost over 1 week without a TV in a home at this point i was hungry, and now i am still having the same problem aging this year and no one from the management team can be bother to call me and to try and sort this out and now i am back to square one without a TV to watch and every advisor that i have speak with they are telling me that a manager will call me within 24 to 48 hours and that time has pass and no calls from them JACAMO is one of the worst company that i have come across and customer should stay away from them because they are not true to there words and don't value there customers this is a shame if i could give a zero ratings i would, they are glad to take your money but don't want to solve your problem that you have got with them. this is getting worst i even order another TV on the 27th of May 2026 and waiting for the TV to watch and now to find out that they have return the TV back so still without a TV this is how JACAMO look after there customer and treat there customer and no one even can be bother to call me to get this sorted people should stay away from the company they are a rip off.

Terrible communication all round. They serve many disabled customers and so they know the value of the disabled pound. However, they have also taken it for granted.

Their courier of choice, inescapable is the incompetent company Hermes, a service so bad, it needed to change name to Evri.

Neither company seems interested in delivering goods to their customers, nor communicating with them. Both defaulting to heavy use of templates & generative AI.

Want your order to be delivered on a bank holiday? It could be! If delivered to a business that's closed on said bank holiday. Then spend another 3 days, not delivering the parcel.

Impersonal, and so vague that they can't even deign themselves to send updates on your order through an email.

Avoid if you can. Do not do business with people who would associate with Evri or Hermes.

Offer free shipping over certain amount on order, however you decide to pay for next day shipping.

Remember they have no obligation to deliver within the one working day stated on the shipping and will only refund £1 as it turns out that the standard shipping that was offered for free is actually £5

Unacceptable customer service.

Awful company and customer Service. Stay away I repeat stay away. EVRI and Jacamo need to sort out their logistics.

I ordered a parcel a week ago and it said it would be delivered on Monday. It wasn't for some reason maybe bank holiday but am not sure.

I heard nothing from EVRI or Jacamo for 24 hours I had to call EVRI who said we are unable to deliver it so speak to Jacamo. I spoke to jacamo who say they dont know where my parcel is. Instead of allowing a refund they make you wait 24 hours for the backend team to investigate. If you need urgent clothes for a special occasion do not rely on this company. Their delivery system is a mess. May be it is EVRI who are at fault but Jacamo decided to partner with them.
This has now happened to me twice so I will never use this company again because once is a mistake twice is a pattern of a disorganised institution.

AVOID AVOID AVOID!!!

Ordered and paid £5.99 for Next Day Delivery. The delivery is now 4 days late, tried contacting Jakamo, their chat bot experience is as bad as it gets, also tried to speak to an adviser which is virtually impossible. Their delivery company EVRI are even worse, it’s also impossible to get anywhere with them. Now I’ve been told that because the next day delivery has failed it’ll take up to a week longer. Worst delivery and customer service experience ever!

Easy to use. Easy to pay.

I recently received a highly insulting text message and email from this bunch informing me I had not paid my bill, and offering me some sort of financial counselling.

When I checked my account, I discovered that all my payments are bang up to date, and that I owed them nothing! I was so angry at being falsely accused of being a bill dodger, I've now closed my account. I will not be going back.

Delivery 3 days late, after purchasing next day delivery.
Customer service not empowered to help, just the usual responce of 'give it until after the wekend and contact us again'
Used to be a good company, but gobe down hill!
Wont refund next day delivery costs, or acknowledge issues!

An absolute embarrassment for such a large Company that should know how to respect and listen to their customers.
I was promised help - Nothing.
I was promised return phone calls - Nothing.
They promised a £70 reimbursement- Nothing.
They just then ignored follow ups….

Make your own mind up ?