Jacamo Anmeldelser 

Just things have changed I’m on universal credit so what I pay will have to stick to it

I was looking for some Chinos and found some on the Jacamo site. They were advertising a 20% discount. I applied the discount code and a message appeared telling the discount code does not apply.
I did not complete the order. I felt I was being conned.

Honestly such a useless company, ordering from.here is such a nightmare, nothing is ever in stock either. Rude customer service and terrible processes will take my money elsewhere

I have waited 10 days for a delivery, absolutely useless i will be deleting my account

Jacamo sent my credit order and the awful courier they use EVRi lost it. So Jacamo rightfully refunded the credit, so within an hour of getting the refund back to my credit account I reordered the items and then Jacamo cancelled my order and closed my account without any reason given?

Great and very helpful

40s trousers labelled right but very very loose and baggy. I kept them as getting desperate since so hard to find anything decent in shops (cheap quality for same money) and lack of changing rooms. Wish I hadn’t and measured them the other day and the waist is about 42-44! Expensive too. Will not use Jacamo again.

I received my first order today or should I say someone else's parcel. The package had 2 full delivery labels on, one with my address on and one with a Belfast address complete with name and account number. I called customer services who arranged collection of the incorrect parcel but could not tell me where my order was. I have to wait 24 hours to see if its delivered then call back if I dont get it. I will be cancelling my account once I get my order.

Opened accounts with simply be and then jacamo (same parent company).

Made an order with simply be and then the day after delivery they said my credit file had been reviewed and removed my credit limit.

Then with jacamo. Made a couple of orders and a week after they've cut my limit by half which is also happens to be the balance on my account. Made a payment and the limit decreased by that much. So clearly trying to run my account down to 0. But this all came without any notification.

Disgusting service.

Took payment for an item they didn't have in stock then took 8 days to return my money

Easy to use. Good security

WORST CUSTOMER SERVICE EVER!!!
Ordered a jacket to come next day so paid the extra for the next day delivery and it didn't show, have been told that sometimes things aren't able to get to a customer by the next day due to possible delays, only this is a frequent complaint,
Customer service was of no help and kept sending repeated copy paste messages.

I have been trying to return a stretch belt since mon 16th, it is now thurs 19th. I continually get E Mails saying its on its way yet it is still sitting in my porch waiting to be picked up for collection. What a joke this company has become. Has it got too big and impersonal? as it was very good when it first started. This is not the first time I have had a problem with a return with them.

Worst customer services ever, full of broken promises and lies, all down to the fact that their discount codes didn’t work and no automated refund as promised

This company is very unprofessional,first off all I've been approved for a credit limit so after few days I decided to use that credit limit to purchase from their shop ,,JACOMO,, they cancel that order straight away and they remove my credit limit ,I wouldn't recommend to anyone poor service

Give you a credit limit let you order, make a paymemt then order again then cut your credit limit completely off

Tried to use a code VIBES. All items full price but code was not valid. Tried chat and customer service. Both totally useless and I just have up and deleted my basket

I would give a negative star review if this was possible.
Got to be the worst customer service I have had EVER!
Ordered an item and paid for next day delivery. Still waiting 5 days later with the only course of complaint is to an international number that haven’t got a clue.
I will not be using Jacamo again and would advise staying well clear.
Awaiting refund now! Wonder how long that will take and how many phone calls will be needed.

I’ve been a Jacamo customer with a credit account for over three years, and I’m really disappointed with how things have been handled. Their customer service feels poor — whenever you raise an issue, they just quote terms and conditions instead of actually listening or trying to understand the situation.

I made two payments and then received an email stating that my minimum payment for the month was zero, so naturally I assumed my payments had covered everything. The email confirmed this, so I had no reason to think anything was wrong. Despite that, my credit file was updated with a missed payment, which has had a big impact.

When I contacted them to resolve it, the advisor refused to answer my questions and dismissed the email error as irrelevant. It felt like they weren’t interested in understanding what happened or how their own communication misled me. I was honestly gutted — the email reassured me I’d met my payment, yet they refused to acknowledge their mistake. I feel absolutely gutted my credit file has a negative marker.

Great site. Easy to make and set up payments - customer service is amazing too.