Insulation4less Anmeldelser 

We ordered a variety of insulation boards and two of the 30mm boards turned out to be 25mm. Although being checked when they arrived, the 5mm discrepancy wasn't picked up by eye, and was only found when the boards were to be installed two months later. Insulation4Less have been unhelpful – refusing to take responsibility for supplying the wrong boards, and refusing to replace or refund them. They have disputed the credit card chargeback saying we should have reported the issue in 24 hours of delivery. The delay has meant that our bathroom hasn't been completed on time for me coming home from hospital after a mastectomy.

Edited to add: Both the Credit Card company and Citizen's Advice have said that Insulation4Less have broken consumer law as they have failed to fulfil the order correctly and that a company's Terms & Conditions don't overrule consumer rights. Despite me telling them this, they are still unwilling to co-operate.

I’ve used this firm a couple of times now and to be fare to them, they’ve been faultless. Excellent communications . Very prompt and professional delivery service. All the order was correct and in good shape. I would definitely recommend and for sure use in the future.

Delivery was on time and the driver was very helpful.

Great product and good price, delivery on time. I had a really great experience with this company. No hassle.

Ordering was easy, price including delivery was very good . Delivery was a day early so I was out but the driver very kindly put the sheets of insulation board in the garage as it was raining .
Proper job .

Great value , prompt delivery ,good quality product

I found it really easy to find the insulation product I required on the insulation 4 less website.
Ordering process was simple and straightforward. My items were delivered without delay.
All in all, dealing with insulation 4 less was without issue and I would have no hesitation in recommending them.

I used this company to get insulation for my utility. It was a cold damp outhouse and with the insulation it’s transformed it into a nice warm room. Highly recommended

Good prices and the team arranged a delivery day to suit me.
Arrived on a HUGE truck that couldn't get down my street, but the driver was very helpful and used his mini forklift to bring it the last bit of the way

Good price for insulation. The insulation arrived in good condition and on time.

The only downside was that I requested a small truck as I live up a lane with overhanging trees. The first driver refused to come up our lane. The second made it as far as next door where I had to ferry the bales in and on my car the rest of the way. Both drivers came in very large trucks

I have used Insulation for less a few times now and always an excellent service and price, would highly recommend

Typical punitive delivery charges to Scotland.

I live 25 minutes from Glasgow, not rural by any means and not a highlands postcode.

Had my basket ready to order with free delivery because it was a large order (which they plaster all over their website). Only to put in my postcode and be slapped with an extra £150 delivery charge. Waste of time. Will take my money elsewhere.

Sick of companies acting like Scotland is some sort of irrelevant afterthought.

Edit:

I already did reach out and was just told that even though you falsely advertise free delivery that you don't offer it to all customers. Especially those in Scotland. You categorise the whole PA postcode area as a remote area which simply isn't true.

Excellent service, chose the day I wanted the delivery, no damage(30 sheets of pir) would definitely use again. The price was good aswell

Ordered Celtic board at best price, delivery date very soon after.

Comms were great.

Would recommend and use again.

I had a very frustrating experience with this company and feel compelled to share it with others.

Last week, I placed an order, but upon receiving the credit card charge, I noticed the price was incorrect as the order was not charged in accordance with the free shipping offer for orders over £360. Within seconds of placing the order, I immediately called customer service and followed their advice to cancel the order and place a new one. I submitted the cancellation request as instructed and received confirmation that the order would be cancelled.

However, despite the confirmation, I received a package today containing items from the cancelled order, including the Metal Insulation Discs (Zinc Plated) x 35mm (Bag of 50). This was clearly an error in the cancellation process.

Although I was told I could return the items, I am required to pay for the return postage, which I find very disappointing. Given that the error occurred on your end during the cancellation process, it is only reasonable that you should cover the return costs, not me. The entire cancellation process was unnecessarily complicated and inconvenient, and the communication was poor. I am very dissatisfied with this shopping experience.

I hope this review helps others be cautious when dealing with this company. Their order cancellation process needs significant improvement, and their handling of return postage is unreasonable. The overall customer service experience was far from satisfactory.

Easy ordering, good communication through the process, speedy delivery with very helpful driver!

First time order so was a little concerned about the speed of delivery and quality of the product. Very happy on both counts. The price is super even when you add on the delivery cost compared with my local suppliers. Would be very happy to order from them again.

I ordered sheeps wool insulation for my loft. I4L were far cheaper than everywhere else I checked and their communication was brilliant throughout the whole process, including when I told them about my narrow street. My only negative is with the delivery company. I only recieved about an hours notice that my order was arriving 2 days earlier than I was told.

Exactly what I ordered, good value